HH Gregg - Page 2

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HHGregg Return Policy
Posted by on
PIQUA, OHIO -- We purchased a small refrigerator that was on sale from the HHGregg store in Piqua, OH. It's been one big hassle. I am 65 years old, and it's a 50+ mile round trip.

The hassle began when I called to see if it was in stock, they said it wasn’t, and I'd have to come in and pay for it, before they'd order it. They wouldn't take my credit card over the phone. So I drove over and paid cash.

When it came in, I called and asked if they'd deliver it. They told me I had to come in first and pay for the delivery, (they would not trust me to pay the delivery man). So I called a friend, and we went to pick it up instead.

When I got it home, it was defective, it wouldn't cool. I called the store, they told me to call the service center, who told me I'd have to call the manufacturer. I called them, they said they'd send someone out to fix it.

After no one came to fix it in the next five days, I called the store back. I talked to the manager this time. He said he'd order me a new one, but I had to bring this one back, before he'd order it. That would be two more trips over and back. But I said OK.

This morning we decided to just get our money back, we had enough hassle already. When I got to the store, I told the manager I just wanted a refund. He got a little pissy, and said that’s not what we agreed on last night. I told him I changed my mind, we’d already had too many problems with this.

He said he’d give me a refund, but he had the right to charge me a 20% restocking fee. (That was about $54.00.) I asked him how he could charge a restocking fee when he sold me defective merchandise. He said I should have read the back of the invoice. I said I’d pay the restocking fee, just write it up. When I asked for the cash back, he said they’d send a check in the next 7 to 10 days, he said they also had the right do this as it was also stated on the back of the invoice.

Before I walked out of the store, I told him he was going to get a little publicity. I’d write the Attorney General, Better Business Bureau, and post this on several web sites. He said didn’t seem to care.
     
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Anonymous on 11/20/2008:
Your best revenge would be to file a small claims court case against them. Make them spend their time and money to defend it, and odds are good that you'll get your money plus expenses back.
Restocking implies that the item is going back into inventory. This isn't something they can do with a defective item.
billstur on 11/20/2008:
Thanks for the advice. I'll keep that in mind. But both the Attorney General and the Ohio BBB have sent letters to HHGregg, and I sent a letter to the President?CEO of the company. If none of this produces results, I'll try the small claims court.

But it been my experience that the AG and BBB do work. I've only had to resort to using them in a few situations. And there were always very good results. Once I only had to mention the AG, and the company decided to give me the $1,000.00 that it was trying to bilk me out of.

I think I'm on a mission. I've also posted the on every web site I could find about consumer complaints.

Below is a list of some of those sites and the address of HHGregg's president;

Gerald W. Throgmartin, Chairman/CEO
(919) 449-0278
7801 Alexander Promenade Place
Raleigh, NC 27617


Ohio Attorney General
http://www.ag.state.oh.us/citizen/consu ... laints.asp

Ohio Better Business Bureau
https://odr.bbb.org/odrweb/public/GetStarted.aspx

Consumer Advocates
http://www.naca.net/contact-naca/



Consumer Affairs
http://www.consumeraffairs.com/retail/hh_gregg.html

Measured Up Site
http://www.measuredup.com/review/Idioti ... Gregg-4792

My 3 Cents
http://www.my3cents.com/showReview.cgi?id=44448

Complaint Board
http://www.complaints.com/


Ohio Attorney General
http://www.ag.state.oh.us/citizen/consumer/complaints.asp

Ohio Better Business Bureau
https://odr.bbb.org/odrweb/public/GetStarted.aspx

Consumer Advocates
http://www.naca.net/contact-naca/

Complaint Board

Consumer Affairs
http://www.consumeraffairs.com/retail/hh_gregg.html

Measured Up Site
http://www.measuredup.com/review/Idiotic-policies-at-HHGregg-4792

My 3 Cents
http://www.my3cents.com/showReview.cgi?id=44448

Complaint Board
http://www.complaints.com/

billstur on 11/21/2008:
Before you go to HHGregg, you might want to take a look at this web site;
http://indy.bbb.org/WWWRoot/Report.aspx?site=93&bbb=0382&firm=4409

The BBB has given an 'unsatisfactory' rating to HHGregg, there have been hundred's of complaints.

The AG, BBB, and Consumer Advocates have all sent correspondence to HHGregg. I sent a letter to the CEO. Now it's a matter of waiting to see what, if anything, they decide to do.
billstur on 12/18/2008:
The complaint was resolved. The Better Business Bureau sent me an email stating that HHGregg apologized and would return the 'restocking fee' to me within 14 days.
jktshff1 on 12/18/2008:
Great, thanks for coming back and letting us know.
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Extended Warranty
Posted by on
Rating: 1/51
KOKOMO, INDIANA -- We purchased a Whirlpool refrigerator from Greggs 10/2013 with a 5 yr extended warranty, started having problems 2/2014. Have had it serviced for the same problem 4 time with the 5th time going to be on 11/20/2014. Their no lemon guarantee clearly states after 3 times of being repaired for the same thing they will replace the item. Obviously that hasn't happened. They refuse to honor they warranty. Do not purchase they extended warranty from HH Greggs. Personally I will not be buying anything from them, if they can't stand behind that then I doubt they will stand behind anything.
     
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Poor Service
Posted by on
Rating: 1/51
COLONIAL HEIGHTS, VIRGINIA -- I went to the HHGregg in Colonial Heights VA. It was the worst experience I've ever had. I Will never step foot in the store ever again!! When I picked out the washer and dryer I wanted to purchase, the sales man proceeded to try to sell the warranty for an extra $200.00, I decline. Another sales man walked up to the one that was helping me and told him Not to sell it to me wait to sell to a customer that would purchase the warranty.. Right in front of me!! So the sales man that was helping me turned around and said I'm sorry we sold out. I decided to ask another sales representative once I did the same man walked up to him and told him not to sale the washer and dryer set to me if I wasn't going to purchase the warranty.. I've never been treated like that before the whispering right in front of me.. It was very rude. I will never shop at hhgregg again
     
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At Your Service on 11/18/2012:
I wish you would have had further information as to the names of those involved. It's poor customer service and salesmanship for anyone to act in any way as you've suggested.

With the names of those involved, I would have reported the incident to upper management, if not their corporate headquarters. Unfortunately, without further details, it is just your word against anyone else, with absolutely no way to verify with whom the issue took place. The best thing you can do is simply take your business elsewhere.
ok4now on 11/18/2012:
That's because the sales person makes a huge commission on selling you the extended warranty. Recently while shopping at Sears I had a similar experience. I inquired about a refrigerator and immediately got the hard sell for an extended warranty. I walked and they lost a sale.
madconsumer on 11/18/2012:
wow, sad as it is, I can believe they did this to you. fortunately, you can make your purchase elsewhere. makes me glad I have avoided this place.

very helpful review, and voted as such!
BigAl on 11/18/2012:
The salesman making a commission on the extended warranty sale is just the tip of the iceburg. The store manager will not get his yearly bonus unless his extended warranty sales pecentage hits a certain level. I see repeatedly on this sight and others that it is so important to buy the extra warranty. Nothing could be farther from the truth. Extra warranties are huge profit makers for retailers. Now I ask you this--How can it be a huge profit maker for the retailer and a good buy for the customer? You only get to hear from the people who benefit from these warranties and not the countless who wasted their money on them. Then to add insult to injury in many cases the consumer must fight like the dickens to get their extended warranties honored. These extended warranties are not there to protect the consumer. They are there to extract as much profit from the sale as possible.
FoDaddy19 on 11/18/2012:
I agree that was poor customer service. I don't know if they get a commission at HHGreg or not. I know Circuit City used to, and apparently Sears did/does as well. I know Best Buy just pays by the hour with no commission though. It also could be that if you were buying a loss-leader washer and dryer that the only way for the store to make a profit is with the extended warranty, and they aren't compelled to send a washer/dryer out the door without it. At the BBY I worked at whenever they would run the $299 laptop specials (which would sell out in a matter of minutes) The store would take a $100 loss for each one that went out without any warranty/Geek Squad add-ons. I'm not suggestion that HHGreg was warranted in the way they treated you, you were clearly wronged and they should've just sold you the washer and dryer without the extended warranty.
trmn8r on 11/19/2012:
Thanks for warning others about this, and great advice At Your Service - voted as such.

This store deserves coal in its mailbox this coming Christmas.
At Your Service on 11/19/2012:
Thanks trmn8r.

Actually BigAl I've found extended warranty programs to be one way that some stores set themselves apart. Many products only come with one year, limited warranties now. Others are actually provided with less than that. It surprising what consumers are willing to accept, especially if the purchase is larger and the expectation would normally be the item lasting longer.

Some retailers work to keep their extended warranty pricing pretty cheap and then will "bend over backwards" to help you when the item(s) have issues. My family and I support a place that does just that. We won't worry about paying more for certain items, but other merchandise we'll pay additional for warranty coverage on. Whenever we've had to put in a claim, there's no arguing about coverage either. It's all about good customer service.

A salesperson should never tell a customer they have to purchase additional coverage however. That would seem a good indication that the whole process was not being handled in an ethical manner. On the other hand, they should always be willing to explain what to expect from the purchase. Hopefully it would resolve all these postings we see on here everyday -- "I bought this. The warranty was shorter than I expected and now no one is willing to stand behind it..." Consumers, as a whole, seem to want something for nothing and some unlimited guarantee to go along with it -- it just doesn't happen this way either.
HonestForSure on 11/19/2012:
@Big Al - you are right on the money. These tactics have been around for 20 years at many hard sell retailers. The service plan/sales goals are at the top of pyramid. If you are told something is "in stock" and then "chased" out of the store because you won't buy a plan : certainly never go there again, spread the (negative) word on sites such as these, email the CEO of the company, email the BBB and State Attorney General, and you may have a case of discrimination depending on the circumstances.

@At your Service - the world you're describing doesn't exist. Most products come with 1 year warranties. "Limited" is irrelevant and extended plans are also "limited" as this is just legal jargon. The only differences occur when you buy damage insurance, uh, which also have "limits, " and the prices of such are exorbitant. A consumer is better off and has MORE choices when one has control of the service process. "A salesperson should never tell" - again, this has existed for 20 years. I guarantee you that every pitch by a salesperson contains AT LEAST one lie or deception about the plans. Salespeople, as many know, are under great pressure to sell these at any cost. They are NOT experts in the terms and conditions of the plans! Also, 20 years ago, "5 year " (or 1 mfr + 4 years) warranties were sold for TVs, appliances. Same are sold today. Same lies are told today. The length of these plans, and the pricing, are in the interests of the administrator and the retailer only. 70-80% of the public can think straight and don't purchase these; they also realize that appliances and TVs still last MUCH longer then 5 years. A very SMALL percentage of people have problems beyond 1 year, but nothing that justifies the plan price/product price ratio. Save your money.

Here's the kicker: Extended service contracts are one of the main reasons for the low customer satisfaction scores of the entire consumer electronics brick and mortar industry. Today, the smart consumer avoid them as much as possible and buys online. If extended service contracts didn't exist, the consumer electronics stores would be a much more pleasant place to shop as product price and service would determine who survives. Extended warranties/service contracts are one big hoax on the public.
At Your Service on 11/22/2012:
Wow Honest, sounds like you've been soured by some pretty bad experiences. I can appreciate that. On the flip side, with absolutely all respect, I've got to correct you. I and my family have actually had some extremely positive experiences with retailers and extended service programs.

I'd like manufacturers to return to simply warrantying any major product for lengthier periods of time. Unfortunately, there's too many people that want the price cheaper and an intangible, such as warranty coverage, is an easy enough adjustment to reduce the cost of a product. The frustration is then not being able to legitimately hold anyone else accountable when the product "goes south", so to speak, before one would commonly expect it to.

Think about it. Say I've made a purchase. The manufacturer has only provided a product that, if I'm lucky, now comes with a one year, limited warranty. Maybe there's local service centers provided, but in many cases there may not. Just because I've purchased it locally doesn't require it to be serviced locally. And I've respectfully declined to purchase any additional service from a retailer. Now, after having the product for, say, six months I have a problem. The one year warranty which I assumed was standard, turns out to be 90 days. Turns out that's why I could get it a little cheaper. Or maybe it's still within the warranties time frame, but there's no local service centers. There is one in another state, but it requires that I rebox the merchandise within the original box and original packaging. As a normal consumer, I haven't kept this stuff around, so the manufacturer offers to send me such for several hundred dollars. Or, lets say I get by all that and the warranty gets rejected because it is, in fact, limited. Yes, there are limitations to warranties. I've done service work and I can tell you there are very much certain aspects that service personnel have to check for before completing service under warranty. Generally, the serviced parts are required to be shipped back to the manufacturer so they can also inspect the malfunctioning issue. Some manufacturers are more particular than others, but if the part fails to fall within certain guidelines, it might very easily be rejected for warranty service and the service center not reimbursed. That's one of the main reasons why these service centers have to become certified for repairing certain brands/lines.

Whereas I'm aware of the cost of servicing, I've found some great local retailers which I do business with. I've compared some service agreements and their costs and know the reputations of local companies. I, personally, don't worry about service contracts on less expensive merchandise, but as the cost of merchandise rises and the dependency on the merchandise increases, I'll pay more for warranty coverage. I'll be the first to understand, with my background, that companies can't loose money on these programs, but there are those which don't intend to turn their warranty programs into a big profit center either.

As far as the people I've dealt with within some of these places. Yeah, I've run into those who don't seem to know as much. I also try to commonly deal with those which do know. I've been pretty impressed. I wouldn't expect them to know all of everything, but they seem to be pretty good. And I've always felt like I've been dealt with very honestly.

And I've got to tell you -- I WOULD NEVER MAKE A MAJOR PURCHASE ON-LINE! Way too many issues to even consider.

The philosophies may not all be perfect, but when I've purchased within this structure, it's kept me pretty happy. It seems to be a lot better than the "assume and fume" structure I see many people with on this site.
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Poor customer service!
Posted by on
PITTSBURGH, PENNSYLVANIA -- Order number: Q206-001180

On 6/14/11 I bought a fridge at HHG and scheduled delivery on 6/27. It is now 7/23 and still have not received it! I do not understand the extremely poor customer service by HHG. I received only one voice-mail around the date of the delivery indicating that the fridge was not in stock. Since then, I have not heard at all from HHG. It has been me that has had to initiate two calls. One would think that for a customer that is purchasing a +$2000 product HHG would take the time to contact them regularly to let them know that it is still waiting for the product to deliver. This is a sign of extremely poor customer service procedures. Additionally, I received my Visa bill a couple of days ago and note that HHG had the audacity to bill me for product I have not yet received! That’s complete nonsense because many other companies routinely hold back billing customers’ credit cards until the product at least ships. This is modern-day piracy at its worst!
     
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madconsumer on 07/24/2011:
one would think that a $2000 purchase carried some weight, but that no longer has any bearing on customer service.

very helpful review!
trmn8r on 07/24/2011:
Whether they bill you immediately or not varies widely by retailer. As you said, some do and some do not. It stinks to be billed for something you don't have, but on the other hand you have a grace period and you haven't paid for it yet.

You are correct that having spent $2000+ on an appliance, a retailer with good customer service would have the courtesy to keep you updated as to what is going on. From what I have read, HHGregg doesn't excel in this area. I hope you receive it soon. Keep calling (even if you shouldn't have to).
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Hhgregs contractors
Posted by on
This residence in Northern Virginia purchased a G E stackable washer and drier from HH Gregg recently.
Our residence is an old house that has a 110 volt unit that was to be converted by one of their local contractors to convert our drier to the most recent volts required to operate our new drier. This was a two piece unit that was for a 24" space.
Their store provided a three prong drier converter that could have been used to convert our drier to the most recent converter necessary.
We were told by their store that their contractor could privide the proper services so that we can use our new purchase.
Normally they are good about providing satisfactory guarantee of their products, but in this case there is no excuse for the conflict that is going on between their contractor and the services that the contractor was to use.
Thank you for your time to hear me.
     
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Jay on 06/20/2011:
It sounds like several people (both the contractor and HHGregg) have been snowing you with non-sense electrical jargon.

Cloths dryers are 240 volt. There is a specific 4-wire plug/receptacle that is used for them. An electrician must install the wiring in the main breaker/fuse panel and receptacle. There is no "converter".

If your house only has 120 volt service, which I cannot imagine would still exist today, then a dryer cannot be installed without violating electrical codes.
GenuineNerd on 06/20/2011:
There used to be portable clothes dryers that ran on standard 110-volt circuits; however, those dryers were very small and took a long time to dry. For a 240-volt dryer, the circuit serving this dryer would have to be rewired.
trmn8r on 06/20/2011:
I bought a 110V apartment-sized dryer about 8 years ago for my mom. They take forever to dry, as noted above.

You need more than an "adaptor", or whatever these people told you. You need new wiring to the breaker box. I'd do it for you, but I'm too far away and not licensed.
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Not happy with HHGregg
Posted on
It's still in process. I purchased a dishwasher, disposal, and refrigerator from them. They have messed everything up at every step along the way. First, they got the bill wrong, they fixed that but have not yet fixed it with their 18 month financer. They originally told me I could have my appliances the next day, they changed that to two weeks. I gave them 18 days. The day came, the dishwasher came, there was no refrigerator. I had to call to discover that it was placed on an indefinite back order. Still, no one has ever called to tell me about the status of the refrigerator. The evening the dishwasher was installed, it is leaking, and the water will not drain out of it. They are coming back tomorrow to try to re-install it. They don't have their own installers, it seems like it is whoever they can get that day. So far, I rate them as incompetent. The manager is trying to get it sorted out and corrected, but in the mean time my house is a mess from emptying cabinets, and I have no refrigerator, and the dishwasher leaks.
     
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Alain on 06/17/2011:
Thanks for the review. This will be useful to me since HH Gregg has just started to open up in the Pittsburgh area.
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What Customer Service?
Posted by on
I purchased a new Whirlpool Side-by-Side Refrigerator from HH Gregg in May 2010. In January 2011, the compressor quits working and we lose everything inside. When I contacted HH Gregg about getting it repaired, they pass me off to Whirlpool. A & E Factory Service was initially scheduled for the repair, but they didn't even bother to call and say they weren't coming....they just didn't show up! It has been 3 weeks and our refrigerator is still not working! I tried going through the manufacturer, but after 3 weeks, I thought HH Gregg would "step up" and try to help me. After all, I am THEIR customer. No such luck. They just keep passing me off to Whirlpool. If this is how they treat their customers, well then they will forever have at least 1 LESS customer.
     
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Whiteduck on 01/28/2011:
Not the first time I've heard this very thing about HH Gregg. Sorry you got hammered by them and thanks for letting us know.
PepperElf on 01/28/2011:
Just because a store sells you an item does not mean they're responsible for it forever.

After the initial period (usually 3 months, but it'll be on your receipt), you will be directed to the MANUFACTURER for repairs.

This is nothing new.
trmn8r on 01/28/2011:
I don't know how this works in your case, but if you have a manufacturer's defect, shouldn't it be a manufacturer/warranty issue? If so, isn't your complaint with the manufacturer or the service company?

When WAS the service call that was missed? It wasn't 3 weeks ago, was it? Have you called them to reschedule? What was the response?
Ytropious on 01/28/2011:
The thing is, once the return period is over it's out of the store's hands unless you buy a warranty and they happen to service their own warranties or something. That is why manufacturers tend to have a 1 year warranty, and you need to go through them.
HonestForSure on 03/23/2011:
Self-sufficiency works best. Manufacturer has a one year warranty. Go to the mfr. website and search for authorized repair centers - take the one that can best accommodate your schedule and is the most responsive on the phone. HH Gregg does not own or administer any service.
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Shopping at HH Gregg is like shopping in the Twilight Zone
Posted by on
COLUMBUS, GEORGIA -- I purchased a 42" tele for my parents Friday 11/27 at HH GREGG but have regrets doing any business with them at all.

If I had more time (I was visiting from out of town) I would have left the store without further to do.

They were not knowledgeable of anything other than their service agreements.

I picked a set out and wanted it rung up quickly because my dad was in the store and I didn't want him to know what I was doing. I explained this to the clerk. He continuously aked me to buy a service contract. The whole service contract thing went on for 10 minutes. He tried to scare me, he told the all the product was crap and I was crazy to go without one (what the hell?) He asked me why I don't buy contracts, he got personal. I finally told him either he ring up the purchase or I'm leaving, his attitude became surly at that point.

I gave him my American Express to purchase (which they take) and he made a half hearted attempt to swipe it, when that did not work he told me my card "must have been blocked".

This whole time I was starting to get the feeling these people only knew how to sell to trailer park trash as their attitude was unprofessional to say the least.

I told him to do it again as American Express never "blocks" my card. He did very quickly and then said I needed to give him another card.

AFter the threats and harassment over the service contract I didn't buy, and the grief over the card when it was obvious to me he was not doing it correctly, I went looking for a manager.

When I found one, I told him what had taken place.

He simply took my card from me, and swiped it; of course it worked. Once the invoice to sign was printed he (the manager) gestured for me to follow him. I wondered what that was about but I followed him to the front door of the store. He had me sign the invoice there, instead of at the desk, right beside the door! Then he suggested I wait outside for the TV to be brought out. He was noticeably annoyed when I turned and walked back to the back of the store (to get my father).

Well, I am a 57 yr old woman and I certainly did not appreciate the condescending and rude behavior of these people, from the manager on down.

I will NEVER walk into HH Gregg again as long as I live, AND I will blog and spread the word. Looks like I won't have to do much though as there seems to be lots of complaints.

I cannot believe a retailer would act this way DURING A PURCHASE! What is WRONG with these people????

The is the Columbus Ga store on Whittlesby Rd at Columbus Crossing.
AVOID!
     
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Anonymous on 11/28/2009:
This surprises me. My service at HHG has been awesome every time I've been there. I refused the service agreement and the young man who waited on me didn't have an issue with it at all. Maybe he was a former Best Buy employee? :)
madconsumer on 11/28/2009:
I too have heard great things about HH Gregg from friends.

wonder what the other side of this story is?
Anonymous on 11/28/2009:
Me too. Our HH Gregg is great. They don't care if you buy the SA or not. It isn't money out of their pocket if refuse it and your product breaks.
Anonymous on 11/28/2009:
Most companies push the service agreements because its free money in their pockets. Best Buy is pretty aggressive in this practice and so was Circuit City when they had stores. I'm sure now that they are only selling merchandise on the web they cannot do that so much any more.
QuantumGeek on 12/10/2009:
I work as an associate in an hhgregg store, and apologize for your misfortune not every day or experience is the same across all stores, despite how hard we do try to achieve a positive experience throughout, however there is new surveys you get when we collectively gather you email during a transaction in regards to your experience this information remains anonyamas, I hope you will do business with us again, and utilize this new feature. Rest assured it "DOES" makes a large impact as this survey does go to "upper" level management, and allows the "company" to see and feel the impact of the consumers experience wether positive or negative.
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Is my TV a lemon? What's happened to customer service?
Posted by on
KNOXVILLE, TENNESSEE -- We purchased a 56" Toshiba DLP Projection TV from HH Gregg on June 27, 2006. By August 2007 we had to have the lamp repaired. Again Jan. 2009. The repair company they use us Norman Electronics. Both times we have had difficulty getting the service call. On Jan. 8, 2009 the lamp went bad in the TV and we went directly down to HH Gregg to set up the service call and to buy a 22" flat panel Sharp TV to tide us over. They assured us that the repair co. would call us in the morning to let us know when to expect them. When I never got the call I called HH Gregg. No record of the service call! I put in another request and we were told by Normans Elec. that they would be out Jan. 14th and would call first to let us know what time they'd arrive. I waited again and received no call. When I called Normans they said that they had just ordered the part two days before and it'll take another 7-10 days to get the part in! I called HH Gregg to complain and even called their corporate office but was told there was nothing they could do. When the lamp went out the first time we had a problem getting the part in so finally they shipped the part directly to us and a local company installed it. When I asked HH Gregg about the TV and the problem with the lamp going out twice (was this a lemon of a TV?) they said there was nothing they could do and unless a repair company stated that there was something that was causing the lamp to go out we were "SOL". I'd never buy another Toshiba TV nor buy anything from HH Gregg as they have no service.

By the way, that little 22" Sharp TV we bought? After bringing it home we discovered one of the pixels was blown which meant returning to the store to exchange it for another one!
     
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Anonymous on 01/14/2009:
It's not the TV but the lamps themselves. The lamps have a finite lifespan. But it doesn't take much to shorten the life. That's why most manufacturers have moved away from DLP due to the high warranty cost.
KCRovert on 01/14/2009:
I have a Toshiba 52" DLP that I purchased a few years ago. I went through a similar problem, replaced the lamp (something you can do yourself) 4 times in the first couple of years. According to Toshiba, there was a problem with the lamps, and the newer versions should not have the same problem. True or not, I have not had to replace the "newer" version of the lamp for almost 2 years now.
Knoxgal on 01/28/2009:
When the repairman came out to install the lamp my housekeeper was here and she told him, "That TV is a lemon, I'll never buy one!" He told her, with a very big grin, that they don't make them anymore! Figures!
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Worst Customer Service - Pathetic GM
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BRIAR CREEK, RALEIGH, NORTH CAROLINA -- After Christmas, I purchased a TV and Blu Ray player from HH Gregg. Paid >$2500. After 13 days, the Blu Ray player died. When I called the store I was able to speak to the GM [snip] (He said he was the GM and top guy). I inquired into getting a replacement. He stated no problem, but it would be at least 3 weeks before he got more stock of the particular model player. He was not confident in the 3+ weeks. I inquired into a similar model, but they had none in that price range. I asked for a refund of the price I paid to purchase a replacement elsewhere and he said no way. He kept quoting the 10 day refund policy and I was at day 13!

I can understand this if he can replace my unit or at least get me something comparable, but since he cannot, I should get a refund. It makes no sense to hold me hostage for 3+ weeks (again, maybe 3 weeks, maybe more...he was not confident in when he can expect more in stock). [snip] was extremely unprofessional, rude, arrogant, and just plain argumentative. I felt like I was talking to a 4th grader!

I could not believe they would have such a terrible refund policy, especially because they were selling their great customer service - "don't buy the equipment at Amazon for less money because if you ever have a problem, we will stand behind you and take care of you, not like any other store". That's right, any other store has 30-90 day refund policies, without restocking fees!!

I had a 13 day old unit (only watched 1 movie on it before it died), spent over $2500 with these incompetent people, and was treated horribly.

Additionally, it is fraudulent for HH Gregg to make statements surrounding their $120+ HDMI cables being REQUIRED in order to use my new TV. Now, I know better, but I feel for the many people who buy that BS and get conned into spending $120 when a $6 cable is 100% as good. For them to make claims that you HAD to have their expensive cables or the TV will not work properly is fraudulent!

Noticed the unsatisfactory rating on BBB, just wish I looked at that prior to giving my money to this awful company.
     
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User Replies:
madconsumer on 01/13/2009:
yet another hostage ......

"I felt like I was talking to a 4th grader!"

I am sure he did too. 10 days return policy is that, 10 days.
hello dolly on 01/13/2009:
So I guess the refund policy would apply to you if you had only spent $100.00 or if like any other 4th grader you could read and count !!!
Justusryan on 01/13/2009:
If you have a Blu-Ray player and a 1080p television, you do have to have an HDMI cable to get the 1080p signal.
lobo65 on 01/13/2009:
You are right about the HDMI cables. They are horribly over priced, and the stores make more of a profit from their sales than they do from the product. Just go online, and you can find them for under ten bucks from sites such as monoprice.com.
ladyoh on 03/23/2009:
At least you got to talk to a GM. I spent a week tryign to figure out if there was one when I ahd a problem with the Raleigh Store. BTW I also had a problem getting my rebate from the delivery of the range I bought. Raleigh did nothing to help. Out of desperation I called the corporate office and it was dealt with pronto.
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