HH Gregg - Page 2

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1.8 out of 5, based on 5 ratings and
21 reviews & complaints.

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Poor customer service!
Posted by on
PITTSBURGH, PENNSYLVANIA -- Order number: Q206-001180

On 6/14/11 I bought a fridge at HHG and scheduled delivery on 6/27. It is now 7/23 and still have not received it! I do not understand the extremely poor customer service by HHG. I received only one voice-mail around the date of the delivery indicating that the fridge was not in stock. Since then, I have not heard at all from HHG. It has been me that has had to initiate two calls. One would think that for a customer that is purchasing a +$2000 product HHG would take the time to contact them regularly to let them know that it is still waiting for the product to deliver. This is a sign of extremely poor customer service procedures. Additionally, I received my Visa bill a couple of days ago and note that HHG had the audacity to bill me for product I have not yet received! That’s complete nonsense because many other companies routinely hold back billing customers’ credit cards until the product at least ships. This is modern-day piracy at its worst!
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madconsumer on 07/24/2011:
one would think that a $2000 purchase carried some weight, but that no longer has any bearing on customer service.

very helpful review!
trmn8r on 07/24/2011:
Whether they bill you immediately or not varies widely by retailer. As you said, some do and some do not. It stinks to be billed for something you don't have, but on the other hand you have a grace period and you haven't paid for it yet.

You are correct that having spent $2000+ on an appliance, a retailer with good customer service would have the courtesy to keep you updated as to what is going on. From what I have read, HHGregg doesn't excel in this area. I hope you receive it soon. Keep calling (even if you shouldn't have to).
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Hhgregs contractors
Posted by on
This residence in Northern Virginia purchased a G E stackable washer and drier from HH Gregg recently.
Our residence is an old house that has a 110 volt unit that was to be converted by one of their local contractors to convert our drier to the most recent volts required to operate our new drier. This was a two piece unit that was for a 24" space.
Their store provided a three prong drier converter that could have been used to convert our drier to the most recent converter necessary.
We were told by their store that their contractor could privide the proper services so that we can use our new purchase.
Normally they are good about providing satisfactory guarantee of their products, but in this case there is no excuse for the conflict that is going on between their contractor and the services that the contractor was to use.
Thank you for your time to hear me.
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Jay on 06/20/2011:
It sounds like several people (both the contractor and HHGregg) have been snowing you with non-sense electrical jargon.

Cloths dryers are 240 volt. There is a specific 4-wire plug/receptacle that is used for them. An electrician must install the wiring in the main breaker/fuse panel and receptacle. There is no "converter".

If your house only has 120 volt service, which I cannot imagine would still exist today, then a dryer cannot be installed without violating electrical codes.
GenuineNerd on 06/20/2011:
There used to be portable clothes dryers that ran on standard 110-volt circuits; however, those dryers were very small and took a long time to dry. For a 240-volt dryer, the circuit serving this dryer would have to be rewired.
trmn8r on 06/20/2011:
I bought a 110V apartment-sized dryer about 8 years ago for my mom. They take forever to dry, as noted above.

You need more than an "adaptor", or whatever these people told you. You need new wiring to the breaker box. I'd do it for you, but I'm too far away and not licensed.
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Not happy with HHGregg
Posted by on
It's still in process. I purchased a dishwasher, disposal, and refrigerator from them. They have messed everything up at every step along the way. First, they got the bill wrong, they fixed that but have not yet fixed it with their 18 month financer. They originally told me I could have my appliances the next day, they changed that to two weeks. I gave them 18 days. The day came, the dishwasher came, there was no refrigerator. I had to call to discover that it was placed on an indefinite back order. Still, no one has ever called to tell me about the status of the refrigerator. The evening the dishwasher was installed, it is leaking, and the water will not drain out of it. They are coming back tomorrow to try to re-install it. They don't have their own installers, it seems like it is whoever they can get that day. So far, I rate them as incompetent. The manager is trying to get it sorted out and corrected, but in the mean time my house is a mess from emptying cabinets, and I have no refrigerator, and the dishwasher leaks.
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Alain on 06/17/2011:
Thanks for the review. This will be useful to me since HH Gregg has just started to open up in the Pittsburgh area.
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What Customer Service?
Posted by on
I purchased a new Whirlpool Side-by-Side Refrigerator from HH Gregg in May 2010. In January 2011, the compressor quits working and we lose everything inside. When I contacted HH Gregg about getting it repaired, they pass me off to Whirlpool. A & E Factory Service was initially scheduled for the repair, but they didn't even bother to call and say they weren't coming....they just didn't show up! It has been 3 weeks and our refrigerator is still not working! I tried going through the manufacturer, but after 3 weeks, I thought HH Gregg would "step up" and try to help me. After all, I am THEIR customer. No such luck. They just keep passing me off to Whirlpool. If this is how they treat their customers, well then they will forever have at least 1 LESS customer.
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Whiteduck on 01/28/2011:
Not the first time I've heard this very thing about HH Gregg. Sorry you got hammered by them and thanks for letting us know.
PepperElf on 01/28/2011:
Just because a store sells you an item does not mean they're responsible for it forever.

After the initial period (usually 3 months, but it'll be on your receipt), you will be directed to the MANUFACTURER for repairs.

This is nothing new.
trmn8r on 01/28/2011:
I don't know how this works in your case, but if you have a manufacturer's defect, shouldn't it be a manufacturer/warranty issue? If so, isn't your complaint with the manufacturer or the service company?

When WAS the service call that was missed? It wasn't 3 weeks ago, was it? Have you called them to reschedule? What was the response?
Ytropious on 01/28/2011:
The thing is, once the return period is over it's out of the store's hands unless you buy a warranty and they happen to service their own warranties or something. That is why manufacturers tend to have a 1 year warranty, and you need to go through them.
HonestForSure on 03/23/2011:
Self-sufficiency works best. Manufacturer has a one year warranty. Go to the mfr. website and search for authorized repair centers - take the one that can best accommodate your schedule and is the most responsive on the phone. HH Gregg does not own or administer any service.
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Shopping at HH Gregg is like shopping in the Twilight Zone
Posted by on
COLUMBUS, GEORGIA -- I purchased a 42" tele for my parents Friday 11/27 at HH GREGG but have regrets doing any business with them at all.

If I had more time (I was visiting from out of town) I would have left the store without further to do.

They were not knowledgeable of anything other than their service agreements.

I picked a set out and wanted it rung up quickly because my dad was in the store and I didn't want him to know what I was doing. I explained this to the clerk. He continuously aked me to buy a service contract. The whole service contract thing went on for 10 minutes. He tried to scare me, he told the all the product was crap and I was crazy to go without one (what the hell?) He asked me why I don't buy contracts, he got personal. I finally told him either he ring up the purchase or I'm leaving, his attitude became surly at that point.

I gave him my American Express to purchase (which they take) and he made a half hearted attempt to swipe it, when that did not work he told me my card "must have been blocked".

This whole time I was starting to get the feeling these people only knew how to sell to trailer park trash as their attitude was unprofessional to say the least.

I told him to do it again as American Express never "blocks" my card. He did very quickly and then said I needed to give him another card.

AFter the threats and harassment over the service contract I didn't buy, and the grief over the card when it was obvious to me he was not doing it correctly, I went looking for a manager.

When I found one, I told him what had taken place.

He simply took my card from me, and swiped it; of course it worked. Once the invoice to sign was printed he (the manager) gestured for me to follow him. I wondered what that was about but I followed him to the front door of the store. He had me sign the invoice there, instead of at the desk, right beside the door! Then he suggested I wait outside for the TV to be brought out. He was noticeably annoyed when I turned and walked back to the back of the store (to get my father).

Well, I am a 57 yr old woman and I certainly did not appreciate the condescending and rude behavior of these people, from the manager on down.

I will NEVER walk into HH Gregg again as long as I live, AND I will blog and spread the word. Looks like I won't have to do much though as there seems to be lots of complaints.

I cannot believe a retailer would act this way DURING A PURCHASE! What is WRONG with these people????

The is the Columbus Ga store on Whittlesby Rd at Columbus Crossing.
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Anonymous on 11/28/2009:
This surprises me. My service at HHG has been awesome every time I've been there. I refused the service agreement and the young man who waited on me didn't have an issue with it at all. Maybe he was a former Best Buy employee? :)
madconsumer on 11/28/2009:
I too have heard great things about HH Gregg from friends.

wonder what the other side of this story is?
Anonymous on 11/28/2009:
Me too. Our HH Gregg is great. They don't care if you buy the SA or not. It isn't money out of their pocket if refuse it and your product breaks.
Anonymous on 11/28/2009:
Most companies push the service agreements because its free money in their pockets. Best Buy is pretty aggressive in this practice and so was Circuit City when they had stores. I'm sure now that they are only selling merchandise on the web they cannot do that so much any more.
QuantumGeek on 12/10/2009:
I work as an associate in an hhgregg store, and apologize for your misfortune not every day or experience is the same across all stores, despite how hard we do try to achieve a positive experience throughout, however there is new surveys you get when we collectively gather you email during a transaction in regards to your experience this information remains anonyamas, I hope you will do business with us again, and utilize this new feature. Rest assured it "DOES" makes a large impact as this survey does go to "upper" level management, and allows the "company" to see and feel the impact of the consumers experience wether positive or negative.
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Is my TV a lemon? What's happened to customer service?
Posted by on
KNOXVILLE, TENNESSEE -- We purchased a 56" Toshiba DLP Projection TV from HH Gregg on June 27, 2006. By August 2007 we had to have the lamp repaired. Again Jan. 2009. The repair company they use us Norman Electronics. Both times we have had difficulty getting the service call. On Jan. 8, 2009 the lamp went bad in the TV and we went directly down to HH Gregg to set up the service call and to buy a 22" flat panel Sharp TV to tide us over. They assured us that the repair co. would call us in the morning to let us know when to expect them. When I never got the call I called HH Gregg. No record of the service call! I put in another request and we were told by Normans Elec. that they would be out Jan. 14th and would call first to let us know what time they'd arrive. I waited again and received no call. When I called Normans they said that they had just ordered the part two days before and it'll take another 7-10 days to get the part in! I called HH Gregg to complain and even called their corporate office but was told there was nothing they could do. When the lamp went out the first time we had a problem getting the part in so finally they shipped the part directly to us and a local company installed it. When I asked HH Gregg about the TV and the problem with the lamp going out twice (was this a lemon of a TV?) they said there was nothing they could do and unless a repair company stated that there was something that was causing the lamp to go out we were "SOL". I'd never buy another Toshiba TV nor buy anything from HH Gregg as they have no service.

By the way, that little 22" Sharp TV we bought? After bringing it home we discovered one of the pixels was blown which meant returning to the store to exchange it for another one!
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Anonymous on 01/14/2009:
It's not the TV but the lamps themselves. The lamps have a finite lifespan. But it doesn't take much to shorten the life. That's why most manufacturers have moved away from DLP due to the high warranty cost.
KCRovert on 01/14/2009:
I have a Toshiba 52" DLP that I purchased a few years ago. I went through a similar problem, replaced the lamp (something you can do yourself) 4 times in the first couple of years. According to Toshiba, there was a problem with the lamps, and the newer versions should not have the same problem. True or not, I have not had to replace the "newer" version of the lamp for almost 2 years now.
Knoxgal on 01/28/2009:
When the repairman came out to install the lamp my housekeeper was here and she told him, "That TV is a lemon, I'll never buy one!" He told her, with a very big grin, that they don't make them anymore! Figures!
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Worst Customer Service - Pathetic GM
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BRIAR CREEK, RALEIGH, NORTH CAROLINA -- After Christmas, I purchased a TV and Blu Ray player from HH Gregg. Paid >$2500. After 13 days, the Blu Ray player died. When I called the store I was able to speak to the GM [snip] (He said he was the GM and top guy). I inquired into getting a replacement. He stated no problem, but it would be at least 3 weeks before he got more stock of the particular model player. He was not confident in the 3+ weeks. I inquired into a similar model, but they had none in that price range. I asked for a refund of the price I paid to purchase a replacement elsewhere and he said no way. He kept quoting the 10 day refund policy and I was at day 13!

I can understand this if he can replace my unit or at least get me something comparable, but since he cannot, I should get a refund. It makes no sense to hold me hostage for 3+ weeks (again, maybe 3 weeks, maybe more...he was not confident in when he can expect more in stock). [snip] was extremely unprofessional, rude, arrogant, and just plain argumentative. I felt like I was talking to a 4th grader!

I could not believe they would have such a terrible refund policy, especially because they were selling their great customer service - "don't buy the equipment at Amazon for less money because if you ever have a problem, we will stand behind you and take care of you, not like any other store". That's right, any other store has 30-90 day refund policies, without restocking fees!!

I had a 13 day old unit (only watched 1 movie on it before it died), spent over $2500 with these incompetent people, and was treated horribly.

Additionally, it is fraudulent for HH Gregg to make statements surrounding their $120+ HDMI cables being REQUIRED in order to use my new TV. Now, I know better, but I feel for the many people who buy that BS and get conned into spending $120 when a $6 cable is 100% as good. For them to make claims that you HAD to have their expensive cables or the TV will not work properly is fraudulent!

Noticed the unsatisfactory rating on BBB, just wish I looked at that prior to giving my money to this awful company.
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madconsumer on 01/13/2009:
yet another hostage ......

"I felt like I was talking to a 4th grader!"

I am sure he did too. 10 days return policy is that, 10 days.
hello dolly on 01/13/2009:
So I guess the refund policy would apply to you if you had only spent $100.00 or if like any other 4th grader you could read and count !!!
Justusryan on 01/13/2009:
If you have a Blu-Ray player and a 1080p television, you do have to have an HDMI cable to get the 1080p signal.
lobo65 on 01/13/2009:
You are right about the HDMI cables. They are horribly over priced, and the stores make more of a profit from their sales than they do from the product. Just go online, and you can find them for under ten bucks from sites such as monoprice.com.
ladyoh on 03/23/2009:
At least you got to talk to a GM. I spent a week tryign to figure out if there was one when I ahd a problem with the Raleigh Store. BTW I also had a problem getting my rebate from the delivery of the range I bought. Raleigh did nothing to help. Out of desperation I called the corporate office and it was dealt with pronto.
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3 stores before the best
Posted by on
Rating: 5/51
VIRGINIA BEACH, VIRGINIA -- We went out to purchase a new dishwasher, went to Sears and had an extremely annoying sales person who couldn't tell us what ones were in stock or how long it would take to get one....went to Best Buy and had the worst shopping experience's ever, treated very rudely. We went to hh Gregg and found nice people, great service, best
Prices and everything available in 24 hours. We will always shop there from now on.
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Venice09 on 02/27/2012:
Good information. Thanks!

The last time I purchased an appliance at Sears, the process was painless. The salesperson was able to look everything up right from the register and supply all the necessary information, such as availability and delivery dates. Either your salesperson was lazy and/or incompetent, or Sears has gone downhill in that area, too.
ok4now on 02/27/2012:
The last time that I inquired about an appliance (refrigerator) at Sears was not a good experience. The salesman had limited product knowledge and spent about 5 minutes telling me how great it was. Then he spent the next 15 minutes trying to sell me a $350 extended warranty on a product that I didn't even purchase!!
Venice09 on 02/27/2012:
I have to be honest about this. I always had good salespeople, smooth deliveries, reliable service calls, and good customer service overall. But I haven't dealt with Sears in well over five years. I would love to be able to depend on Sears again, but I just can't ignore all the complaints. I really feel lost not knowing where I'm going to purchase my next appliance. Home Depot and Lowe's have a limited selection, and I had a problem with my local appliance store the one time I used them. I'm not sure what I'm going to do next.
ok4now on 02/27/2012:
I can understand your frustration. I like the old Sears where my parents shopped. They sold reliable products and had great customer service. Regrettably this is not the case today. Sears is close to bankruptcy after closing 135 stores. Home Depot and Lowe's are box stores that push high volumes of product which increases their bottom line. They don't give you the "personal service" that a local dealer will. I've been lucky and found some local dealers who still treat their customers well. You need to shop in your area to find them. Try Angie's List. I've had good luck with them for recommendations.
Venice09 on 02/27/2012:
There's an appliance store right near my house. It's been in business for many years. I bought one appliance from them and everything was great until I found out the owner lied to me. I might give them another chance only because they are so close to the house. There is one other appliance store about a half hour away. I'll probably check them out, too. I'm not looking for the cheapest price. I just want to know that if something goes wrong, they will take care of me.
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Promises of delivery
Posted by on
Promise of delivery time waiting for a call to when the product will arrive starting at 6:30 am to be told by another dummy it will not come then. although all things are made to the promised time and lost time for arrangements. 2nd thing Bank America will not block or stop payment by request from a customer even if things are not correct. Tried to stop payment and was told no way will cancel this card today.
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trmn8r on 06/10/2011:
I don't believe a credit card company will cancel a purchase over a delivery issue. It would have to state in your contract that delivery is guaranteed on date arranged.

You may be unhappy with HHGregg, but I don't think you should take it out on BoA, no matter how much I dislike them.
macdave on 06/10/2011:
I'm not sure what you are expecting. When I had my washer/dryer delivered earlier this year they could not guarantee a time but they did call the day before to confirm that it would be delivered the next day and then called again the next morning around 7 to give me a 4 hour window and then called again when they were on their way. Did the call at 6:30 say they couldn't deliver on that day?
Whiteduck on 06/10/2011:
I think as the law is written, BofA has to go ahead and put the charge in "contested" mode if you tell them to. They often don't like to do this and will argue about it, but if you stick to your guns, they have to. This stops it being due and accruing interest, then they investigate and will probably put the charge back on.

With all the changes, this may or may not be the case anymore?
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Sold It Broken
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CHATTANOOGA, TENNESSEE -- I purchased a new oven at HHGreg. When it was delivered to my house on April 1, it was delivered with a broken control panel. This means I have not been able to set the clock or control the cooking temperature on my oven for 20 days. The only assistance they have offered is a minimal refund and A&E repair service. I invite you to read my review of their service!
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Anonymous on 04/21/2009:
You should have refused the delivery.I would call around to different service companies and see if they handle warranty work for whatever brandname appliance you purchased..A&E service will cause you more grief

Good Luck!
BEJ on 04/21/2009:
I agree with Trainwreck--you should have refused delivery. Since you took delivery, it is now your problem.
BokiBean on 04/21/2009:
Would the customer necessarily know it was broken as it was delivered?
Anonymous on 04/21/2009:
If it was installed,yes..If it was just dropped off in the box,thereof course would be no way of knowing...unless the box was removed and inspected by the customer....Most delivery crews (the ones I know of) will remove the box and all cardboard junk that comes with it when dropping off at the customers request
brooke_m on 04/22/2009:
When the oven was delivered it was simply dropped off. In fact, the delivery crew was there a total of 20 minutes to drop off 3 appliances. They did not connect any of them. We had enough time to plug in the fridge (it was not in a box) before they left. They are apparently kept on a time schedule. When the crew completes a delivery they have to call in because they are tracked on their timing. It was a whirlwind. Not to mention the fact that we were in the process of remodeling a house prior to moving in, so it was a week before we were able to start cooking with it to realize the severity of the problem. Also, I should mention that a few of the buttons never work and a few of them sometimes work. So if we had tested the sometimes buttons, we would not have known. We did test the eyes and they heated up nicely. Who would have ever thought that the problem would be so complicated.
brooke_m on 04/24/2009:
Just to update everyone! It is now April 24 and my oven is still not fixed. A&E managed to screw up the delivery of our part for the oven. When I called HH Greg back last night for the 4th time since the oven was delivered, I spoke to a 3rd manager. Each of these managers has insisted that there is nothing that they can due to help, but followed that with we'll do what we can to help you. Talk about an oxymoron! I have requested a new service company be sent to my house each time I have spoken with a manager and they have told me that there is absolutely not a single company in Chattanooga that would service a Samsung product. So I called Samsung!!! Turns out that there is one 5 miles from my house. They are now working with me to get this fixed!

You have to read the ending of A & E. It was an awesome night!!!
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