GLEN BURNIE, MARYLAND -- Took a TV into the hhGregg Glenn Burnie, MD store three times for the same problem, 'no sound on the output sound-bar jacks'. They check it out the first time and agreed, No Sound. They gave me another TV. I asked if we should check it before leaving and the answer was 'no'. I was the only one to report such a problem. Took it home and the TV has the same problem as the first. I took it back again (28 mile one way trip) and plan to leave the TV and have the replacement checked before taking it home. One sales guy in a red shirt told me I couldn't leave it but the manager had me sign a form and said it would be checked and ready when I returned after work.
I went back to the store to find the TV had not been touched. The manager at the time ** sent a sales guy over to check it out and when I asked him if he knew the problem he said the TV did not work. I explained the TV worked but there was no sound on the output jacks. He hooked the TV up, sound came from the TV speaker and he said the TV was fine and worked correctly. I again said, "The problem is with the out-put jacks for the sound bar. Another sales clerk comes over, the one from earlier. He tells me the TV does not have an optical output and they could not test it. The TV had both a co-ax and headphone output jack.
I walked over and brought a small speaker to them and told them all they had to do was to get a cord and hook the speaker up. It could not have been any easier unless I did it myself. The manager **said she would not open up a $4.99 cord to test the TV. Now remember, this is my fourth time back and I now have driven over 150 miles. I should mention that we have spent well over $7,000 in the last two years at HHGregg but HHGregg could not open a $4.99 cable in order to test the TV.
OH, and when I called the district manager, he said because I became upset and yelled, I could shop else where. WE WILL. Then I just had a call from hhGregg Corp. from a woman that was a gutter mouth. Great Company and wonderful Customer Service. SHOP BEST BUY.
MIDLOTHIAN, VIRGINIA -- This is the worst customer service I have ever had from any retailer for any purchase. It was my first time ever buying from HH Gregg. I wanted to get a new gas stove from Lowe's, but they could not deliver before Thanksgiving. So I tried HH Gregg. The same exact model as Lowe's cost $200 more here. I asked if they did price matching and they said they did. They went to their computer and showed me they were the same price. I showed them a picture of the stove with sign and they proceeded to tell me that isn't the same one.
Funny it had the same model number. They said they could deliver it the Tuesday before Thanksgiving and install, so I decided to go with it. I had 11 people traveling for Thanksgiving dinner. The sales person was very nice but must have been new as it took him 45 minutes to ring up the order. We had to go out of town for a family emergency so I arranged for my 22 year old son to be there for delivery. He works night shift so he was pretty out of it when they did the install. It was terrible and they left it 6 inches from the wall with the gas line kinked up between the stove and wall.
It took 4 phone calls and me having to send pictures to the Manager to get the install team to come back. He showed up the next day and got it about 2 inches from the wall and gave me the excuse that new ranges weren't allowed to be flush with the wall for safety issues. When I came home later that night I smelled gas and immediately called HH Gregg. They told me it was too late to do anything and I should just turn off the gas.
Don't ever buy anything from this company if you don't want your house to blow up from a gas leak. Once they have your money you are dead to them. I guess they think you will only need one major appliance and don't worry about your future business. I have a $50 gift card for them as part of a promotion for this stove that I will never use. Nor will I give it to anyone that I care about due to the lack of concern over the gas leak their installer left me with.
FORT WAYNE, INDIANA -- This has actually been a couple years ago now, but it still infuriates me considering we paid so much for our washer and dryer. We placed our order for a Bosch washer and dryer and were so excited. It was our first big purchase as husband and wife (we are dorks I know). We enjoyed our salesman and purchased a 5 year warranty and set a delivery date and time. My husband took a day off work to be home for the delivery and installation. Well, they never came. Upon some investigation, it turned out our set was damaged during transit from the warehouse and they'd set another date.
So my husband again took a day off work and again they didn't deliver. When we called to inquire they apologized and offered to upgrade us to silver instead of white for free for our troubles. I said that's fine and I really don't care I just want to wash my clothes. For our final delivery date, we asked my dad to come to our house so we didn't have to waste another vacation day for my husband. They delivered and installed the silver set and it worked wonderfully.
About a year later, the washer stopped working in the middle of a wash cycle. As a front loader I couldn't just open the door and take the clothes out. I called to have them come fix it with our warranty. Turns out they didn't have our warranty in their records for a silver washer and dryer. It looked like when someone "upgraded" our order for "free" they also deleted our warranty.
Even though it was clearly their mistake and they admitted to me it was their mistake they refused to fix it. After numerous calls to the store and getting nowhere I contacted corporate. I was promptly hung up on when I asked to speak to someone in charge. When I called back I have them hell but they didn't care.
I eventually contacted the BBB but even they were unable to get the company to compensate for their mistake. The clothes in the washer stayed for weeks and were ruined. Eventually we gave up and hired someone to fix the washer. It only cost $70, so it didn't break the bank, but we were still outraged at HH Gregg and their rudeness, lack of integrity, and horrendous customer service.
CHARLOTTE, NORTH CAROLINA -- At Fine Lines no one would wait on me. Obviously thought I had no cash to spend which wasn't true. "Never judge a book by its cover." So I bought an induction cooktop, a KitchenAid dishwasher, and an LG fridge. They sent installers that took no notes...canceled installations both without notifying me. The worse customer service experience I've ever dealt with when buying large purchases.
In all I spent almost 6,000.00 at the store. I had to prepay for their installers to measure for me and then they never showed up for the installation appointments. Awful...awful experience. The amazing thing is that their sales people are commissioned and they still didn't seem to care if the customer was happy. I would only recommend to an enemy that they should shop there.
KOKOMO, INDIANA -- We purchased a Whirlpool refrigerator from HH Greggs 10/2013 with a 5 yr extended warranty. Started having problems 2/2014. Have had it serviced for the same problem 4 time with the 5th time going to be on 11/20/2014. Their no lemon guarantee clearly states after 3 times of being repaired for the same thing they will replace the item. Obviously that hasn't happened. They refuse to honor they warranty. Do not purchase their extended warranty from HH Greggs. Personally I will not be buying anything from them. If they can't stand behind that then I doubt they will stand behind anything.
RALEIGH, NORTH CAROLINA -- My husband and I have been considering upgrading our TV. We have been wanting a flat screen and larger TV. So we did some research and on Saturday it was on. We went to every store possible even Tiger Direct. We went to HHGregg on Capital and picked up a sales paper as we went in. Needless to say with it being President's Day weekend there were GREAT sales every where. Well they had a TV at an unbeatable price, but they were sold out. We called the Brier Creek location and they had one left. We asked the sales guy if they could hold he said sure and we went straight there. We got there. Saw the TV, PAID for the TV got our receipt.
Then we asked if they could hold the TV while we went to the movies. (NOTE: We had planned ongoing to the movies in Wakefield, but changed all of that when we learned that Brier Creek had the TV) The guy said sure... since we had paid for it. He gave us our copy of the receipt and the blue copy he took to the back to put it on our TV. He marked sold on the receipt and went on his way. We leave and go to the movies.
We return right after to pick up the TV. I had my receipt out to show the sales guy when he states "we have an issue". I was like what... He stated "We accidentally sold your TV, however we are going to give you a better TV to replace what we did". "Cool" I told him. So we get to the information desk to make the switch. At that point we were told it would be an additional $53.00 to do the exchange. I asked what for. I was told that the TV we were getting was $300.00 more than the one we purchased and that one was the most comparable one to the one we purchased, but they could not just give it to us. At this point I became livid. ARE YOU SERIOUS!!!!!!!!!!
So let me get this straight you sold the TV that we purchased... notice I said purchased... not put on hold or financed. We paid for it out right. So the manager said "It is only $53.00". Now I am MAD. I told him it is not a money issue. It is the principal of the matter. Our TV is gone and it is not our fault that it is gone. They would not budge. The manager felt I was being unfair because of the "deal" he was offering us. I told him it is not our fault the next TV you have in stock is $300.00 more than the one we got. The only reason it was $300.00 more was because the one we got was on sale.
We finally got our money back and I told them that I was going to tell anyone who would listen what they did. Because when you get good business you tell a few people. But bad service you tell everyone and this was DIRTY!!!!! business.
NORRIDGE, ILLINOIS -- To all those who are contemplating making a purchase at hhgregg, especially a big-ticket item, I wish you better luck. I have never written a negative review about a retailer before. However, my extremely bad experience with hhgregg compelled me to write this hoping it will save some consumers undeserved headache and hassles.
I bought a refrigerator on 11/6/2011 from the Norridge, IL store. It was delivered as promised, but the delivery person broke off the handle of my fridge water line. To make matters worse, he would not repair what he damaged at that time. We waited another day and the fridge wasn't making any ice, and the bottom drawers were sticking all the time. Any bit of force to open the drawers would cause the whole drawer assembly to almost pull up and out, possibly causing damage. So, in addition to the hassle thus far, I got stuck with a defective fridge. Called the toll-free number, no luck, was just on hold for a very long time.
I decided to call the delivery man (I took his cell number when he was here) and he kept on saying that he was busy and that he can't repair the damage he made and I'll have to wait. Waited, waited, no luck. Called again and he said he would call me back as to when he can stop by. Never happened, days went by and no calls, no show. Anyone who's ever had a water line installed knows that it isn't cheap; mine cost close to $200 parts & labor a couple years ago. Also, the handle is not the kind you would use for, say, a regular water tap. During my last call to the delivery man he said not to call him anymore and that I should call hhgregg directly.
The following day I went to the same Norridge, IL store to speak directly with the store manager. Admittedly, she listened patiently and was sympathetic to what I've been through - a defective fridge, a damaged water line, no repair from the delivery man. She scheduled the pick-up of the defective fridge and wrote up an invoice that would credit back the charge on my card after the defective unit was picked up.
So, the refund would be “in process” pending hhgregg's receipt of the defective unit. A couple days went by and finally the defective unit was picked up. A few more days went by and I checked with my credit card company to see if there was a credit from hhgregg. None! This was 5 days later!
I went back to the Norridge store and this time I had to raise hell to get them to ring up a proper refund to my credit card. At first, they did not want to do it and were giving me the run-around and telling me I should wait 2 weeks, and then 72 hours, then back again to 2 weeks, on and on. Also, even though they confirmed that their distribution center in Aurora, IL had indeed received the defective fridge from their delivery man, only Aurora, IL can process the refund.
A whole bunch of hogwash just to get me out of the store. I persevered and refused to leave until my credit card was properly credited right there at the store's register. I will call the credit card company again in 2 days and if my account still does not show the full credit of $830+ due me I will file a complaint with the Better Business Bureau and every consumer fraud agency I can write to or call. Re the broken water line handle-I give up with hhgregg. I would prefer to never have anything to do with this company ever again.
Same day, I went to Sears, better prices, better unit, delivery next day. Fridge now in my kitchen, working well as it should. Have already received phone call confirming installation of new water line and connection to fridge in less than a day. No hassles, no b. s. The only conclusion I could come up with is that your shopping experience at hhgregg has the potential of being a total nightmare unless your purchase is 100% perfect and all the stars are aligned properly for you. Otherwise, buyer beware! Never again, hhgregg! I will make sure to warn friends and family about the gross incompetence of this company.
RALEIGH, NORTH CAROLINA -- On Saturday the 27th of Dec 2008 we went to hhgregg to purchase a range we had looked at prior to this visit. We walked in and the salesman wrote the sale up and told us the range could be delivered on Friday the day after New Year. Great! I went home and put my old stove on Craig's list and sold it the next day. I called the store on Dec 29th to see if I could get the range delivered on Wed instead of Friday because I had sold the old stove.
I was told by the woman on the phone that the range I purchased was out of stock and could not be delivered Wednesday much less Friday because it was out of stock and it would not be available until Jan 8th. In shock I asked to speak to a store manager. I was directed to a man named ** who took ownership of the problem and told me the store manager would call back. I asked if there was a range they could substitute until a new one came in. He said he did not speak for the store manager but he would indeed see if they could do that and he would call me back.
I waited about three hours and then I called the store again. I was told by a woman I would have to talk to my salesman **. He was busy so she told me she would have him call me back. Another hour went by and I called the store again. I was told ** was very busy with customers and would get back to me shortly. I explained I also was a customer and if he could call me back I would appreciate it.
After forty minutes I called back. ** said no one had spoken to him about my problem and this is after I told no less than four people about it. I was upset and told him I had a house full of guest expected the following week no stove and please tell me what can be done for me. He did actually call me back after ten minutes and say they would give me the floor model. I did ask if they would give me a 10% discount off the price since I was getting a floor model. I was told no allowance would be made. I tried to explain I was between a rock and a hard place.
If I had known there were not a range in stock I should have been told when I bought it, then I would not have sold my old one so soon. He said he was sorry but giving me the floor model was the best they would do for me. I told him I felt cheated by this experience. He said he felt the store was bending over backwards for me. I thought to myself I am the one bending over. Through the entire day I did not once get to speak to the store manager and not once did anyone say they were sorry or show and concern for the situation.
WINTER GARDEN, FLORIDA -- Worst company to do business with. Purchases a TV as a present for wife's birthday and they had the nerve to open the box and check the TV for damage. The associate did not even have enough common sense to make it look unopened so I could wrap it like a present. So needless to say, will never come back.
GREENSBORO, NORTH CAROLINA -- Yesterday I visited your store to look for an mp3 player for a friend. I stood by the mp3 players & reviewed them for about 5 minutes while trying to catch the eye of a service worker. I couldn't find anyone around & when I attempted to approach a man, he quickly picked up the phone & turned away from me. This was very distressing. All I wanted was some information about a product & there was no one interested in helping an elderly person who felt lost & confused.
While I understand that staff can be overwhelmed with customers, the store wasn't that busy (in my humble opinion) & nobody even told me that they would be with me shortly. Instead, I went home and purchased an mp3 player from Best Buy's web site (simply because I'm more familiar with it) & was done with the whole situation. I just wanted everyone to know how difficult it can be to get someone's attention at your store & I hope this can be used as a learning tool to help staff learn better customer service. Thank you.