Hibbett Sports

1 reviews & complaints.

Awesome Service
Posted by on
HOPKINSVILLE, KENTUCKY -- I bought a pair of running shoes on February 6th. They were fine at first but after about a few weeks they started hurting my feet. I thought it was just me and that I needed to break them in more. I thought it was to late to take them back to the store. It had gotten to the point that whenever I wore them my feet hurt really bad. I walk about 3 1/2 miles every other day and they would start hurting shortly after starting and when I was done, I could barely stand up or walk.

As I was shopping yesterday I found a Hibbett's store(Store #193)and decided to stop in and explained to the sales lady about the shoes. I wasn't expecting much to be done but she said that if I get the receipt to come back and she will see what she can do. I did find the receipt and realized that the shoes were exactly 90 days old. I went back thinking that nothing could be done cause they were to dirty and used. Well to my happiness, she took the receipt, recommended Asics and a gel heel insert and gave me an exchange. She wrote them off as being defective and that the customer was not satisfied. She did say that she can only do this this one time and next time not to wait as long, cause they have to look fairly new and clean. I was so happy that I'm sorry I didn't get her name, but I do believe she was the manager. The name on my receipt is A. Stokes)

My feet are so much happier now and I can start running again. I will definitely be going to that store from now on for my shoes and I will recommend it to anyone who asks. The employees in that store are courteous, polite and very helpful.
     
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User Replies:
Anonymous on 05/07/2011:
Good review Crazy. Do put a buzz in corporate's ear about A. Stokes. Your feedback will go in her permanent file, and she will certainly appreciate the reciprocal backscratch.
Venice09 on 05/07/2011:
That's great customer service, CrazyRed! Things work out so much better when people don't make demands. You're the type customer employees want to help.
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