Save Your Receipts
FAIRFIELD, CALIFORNIA -- I was charged on my credit card $519 for something I paid cash for. I have a receipt for cash and the scandalous customer representative has $519 in her pocket. I can't believe after 5 months there is ... read full review5 Replies - Latest reply on 12/10/2008
Treated like second class citizens
WOODCLIFF LAKE, NEW JERSEY -- **update: the original complaint had fiance instead of husband in several statements which prevented people from thinking this review was legit, so i'm updating that
My husband and I chose the Woodcliff ... read full review25 Replies - Latest reply on 02/20/2008
I have been a Hilton Honors member for quite a while now. I am a teacher living in Georgia and working on a master's degree in Florida. I have traveled quite a bit to Jacksonville for distance classes. ... read full review24 Replies - Latest reply on 09/30/2008
Hell At The Hilton!
ATLANTA, GEORGIA -- * HELL AT THE HILTON! *
My recent stay at the Hilton Atlanta Airport at 1031 Virginia Avenue in Atlanta,Georgia was a NIGHTMARE! I am VERY disappointed with the quality of service that was received.
This ... read full review12 Replies - Latest reply on 10/25/2007
Hotel provides no contact information on bill for billing inquiries. Hotel provides no service once one spends too much time on internet seeking contact point. No manager or supervisor to speak with when called - no response to email inquiry. In general, no customer service. 1 Replies - Latest reply on 05/10/2005Add reply
Not only do they show pornography on their pay per view...They also get a percentage of any long distance telephone calls you make from their phones....ZPDI/OPTICOM are in business together with Hilton. You get hit with exorbitantly high long distance cost ( it was $2.54 per min for me) and Hilton gets a kickback on it.....Been going on since 1988............... 4 Replies - Latest reply on 03/25/2006Add reply
Hilton is now charging your room directly with a swipe charge. They are now charging your card directly with a $25 or $50 "credit check" charge instead of placing a hold on your charge. the charge doesn't come off your card for a week. So now they get to use this money free for a week, times all their bookings.
2 Replies - Latest reply on 08/08/2013Add reply
Great scheme, so long Hilton, it was my last stay.
BILLERICA, MASSACHUSETTS -- I checked in Hilton. According to Bank of America, ten minutes after checking, someone online charged thousands of dollars. When we confronted the general manager, she was the most denile person we have ever meet. We don't know who she called or text our information to, but she was the only one there. Also, we had to take pictures of this Hilton because we had to have corporate see the shape of this dump. The general manager need to be fired.
1 Replies - Latest reply on 07/22/2013Add reply
We took pictures of roaches in our room. Yes roaches, 1/4 inch dust on fans, the dirtiest carpets in the halls and room. My wife works for Hilton, Kissimmee, FL and we called her place of employment four times and we never got a return call.
We called corporate, bottom line is that they didn't care at all. I guess that's their general manager's incentive plan.
My wife just got fired for bringing this to light. Hilton, what a joke!
SAN FRANCISCO, CALIFORNIA -- I recently called the Hilton front desk to ask if they partnered with any local florist's so that I could send my girlfriend flowers there while she was staying in San Francisco. They stated that since ... read full review1 Replies - Latest reply on 07/07/2013
ASHEVILLE, NORTH CAROLINA -- I made a prepaid reservation at the Asheville Hilton, Biltmore Park.. Daughter came down with the flu. Called a day before check in to tell them I would not make it there and I was aware it was non refundable. Asked if there was anything they could do for me? Alex, a manager said he would be happy to move it 3 days forward for me! Great, except it generated another nights stay. After repeated calls to Advanced reservations, they say only he can credit it back and they will instruct him how to do this. Talked to him twice, keeps saying he will take care of it. Give it a few days and then it will show up on my banking statement.. It hasn't and now is not returning my calls!!! I have 30 to 40 more years of travels and will never even consider a Hilton again!! Even if I do get it back one day!! Done with people and companies who waste my time!
Your only as good as your word!!!
No Such Thing as a Reservation
WISCONSIN -- My wife and I recently called the Hilton gardens in Milwaukee and reserved a jacuzzi suite. When we drove the two hours for the getaway and checked in there was no jacuzzi in the room. When I spoke ... read full review6 Replies - Latest reply on 09/19/2013
I was charged for valet parking when I didn't have a car. I used taxis while I was in town. I told the manager about this and have not seen a reduction in my credit card statement for this hotel fee. 2 Replies - Latest reply on 08/01/2012Add reply
My wife and I were on vacation in Sarasota Fl. We stayed at the airport Hilton Garden Inn. We found the property to be very clean and well maintained. We always stay at one of the Hilton chain hotels. This one was very clean and every staff member was helpful and knowlegable. If we come to Sarasota again we would stay here.
1 Replies - Latest reply on 04/20/2012Add reply
Great Job to all the staff and ownership.!!!!
DON'T EVER STAY HERE!!!
LA JOLLA, CALIFORNIA -- I arrived at this hotel on Friday. We arrived at about 3:30 at which time I valeted my car and proceeded to the front desk. I was greeted by a nice lady who explained check in was at 4pm but she would ... read full review1 Replies - Latest reply on 12/07/2011
Not a good experience
LINTHICUM, MARYLAND -- Not a good experience and I would not recommend this hotel. After a storm I lost power and I had to fly out the next morning. So I thought I would stay by the airport and I would have all the amenities ... read full review
Unfair to a veteran
SANT FE, NEW MEXICO -- I had a reservation to stay at the Hilton casino Buffalo thunder in Santa Fe, New Mexico on June the 26th and 27th 2010. I am a two time Vietnam Veteran and I am 90 percent disabled. I had to cancel my ... read full review5 Replies - Latest reply on 06/27/2010
ARLINGTON, VIRGINIA -- I will never stay at the Hilton again!! I booked a room Memorial Day weekend at the Hilton in Arlington, VA. My room was very warm and humid. I called the front desk to let them know the air wasn't working. They said they would send maintenance up for repair in 5 minutes. I waited over 1 hour for maintenance to show. Left my room and came back at 12 midnight. Still, no air in my room. Called front desk and they suggested I turn it off, then on again. That didn't work either. I'm very upset after driving 8hrs from Greenville, SC and was not able to relax and enjoy my room. My only accommodation was a noisy fan. I will never book a room at the Hilton again. Customer care should change their name! This will be my last time ever staying at a Hilton anywhere. Your first impression is the last.2 Replies - Latest reply on 04/12/2011Add reply
GETTYSBURG, SOUTH CAROLINA -- I check into the Hilton Garden Inn in Gettysburg, PA for A quick stay so I could attend church the following morning. I check in with my children, sister, and parents. When I first arrive I was treated ... read full review1 Replies - Latest reply on 04/12/2011