Hilton is now charging your room directly with a swipe charge. They are now charging your card directly with a $25 or $50 "credit check" charge instead of placing a hold on your charge. the charge doesn't come off your card for a week. So now they get to use this money free for a week, times all their bookings.
2 Replies - Latest reply on 08/08/2013Add reply
Great scheme, so long Hilton, it was my last stay.
BILLERICA, MASSACHUSETTS -- I checked in Hilton. According to Bank of America, ten minutes after checking, someone online charged thousands of dollars. When we confronted the general manager, she was the most denile person we have ever meet. We don't know who she called or text our information to, but she was the only one there. Also, we had to take pictures of this Hilton because we had to have corporate see the shape of this dump. The general manager need to be fired.
1 Replies - Latest reply on 07/22/2013Add reply
We took pictures of roaches in our room. Yes roaches, 1/4 inch dust on fans, the dirtiest carpets in the halls and room. My wife works for Hilton, Kissimmee, FL and we called her place of employment four times and we never got a return call.
We called corporate, bottom line is that they didn't care at all. I guess that's their general manager's incentive plan.
My wife just got fired for bringing this to light. Hilton, what a joke!
SAN FRANCISCO, CALIFORNIA -- I recently called the Hilton front desk to ask if they partnered with any local florist's so that I could send my girlfriend flowers there while she was staying in San Francisco. They stated that since ... read full review1 Replies - Latest reply on 07/07/2013
Hilton Honors Rewards Program
I was a gold member with Hilton Honors. I had a dispute with the supervisor regarding an issue. When I would call to make a reservation the Filipino speaking Representatives we're not very helpful to ... read full review1 Replies - Latest reply on 06/07/2013
ASHEVILLE, NORTH CAROLINA -- I made a prepaid reservation at the Asheville Hilton, Biltmore Park.. Daughter came down with the flu. Called a day before check in to tell them I would not make it there and I was aware it was non refundable. Asked if there was anything they could do for me? Alex, a manager said he would be happy to move it 3 days forward for me! Great, except it generated another nights stay. After repeated calls to Advanced reservations, they say only he can credit it back and they will instruct him how to do this. Talked to him twice, keeps saying he will take care of it. Give it a few days and then it will show up on my banking statement.. It hasn't and now is not returning my calls!!! I have 30 to 40 more years of travels and will never even consider a Hilton again!! Even if I do get it back one day!! Done with people and companies who waste my time!
Your only as good as your word!!!
No Such Thing as a Reservation
WISCONSIN -- My wife and I recently called the Hilton gardens in Milwaukee and reserved a jacuzzi suite. When we drove the two hours for the getaway and checked in there was no jacuzzi in the room. When I spoke ... read full review6 Replies - Latest reply on 09/19/2013
ANCHORAGE, ALASKA -- The day before my wedding my wife and I walked in to the Hilton hotel and asked for the total cost for a one night stay. I was quoted $214.95. Sometime during the dark of night a receipt was slid under the door with the total being $240.74. Deceptive.
1 Replies - Latest reply on 09/23/2012Add reply
Also early in the morning I called to the front desk to ask for aid in locating an Alka seltzer and was told "that wad against their policy". Then I called back and asked if they could direct me to a store that might be open. The reply was "no". Lame customer service.
I was charged for valet parking when I didn't have a car. I used taxis while I was in town. I told the manager about this and have not seen a reduction in my credit card statement for this hotel fee. 2 Replies - Latest reply on 08/01/2012Add reply
Ran Out of Options, Please Help
GREENBELT, MARYLAND -- Hello, I'm writing this based on an issue I am having with the hotel listed above. I made reservations on Saturday June 30 because I had a power outage at my house. Less then 30 mins after I arrived the ... read full review3 Replies - Latest reply on 07/11/2012
My wife and I were on vacation in Sarasota Fl. We stayed at the airport Hilton Garden Inn. We found the property to be very clean and well maintained. We always stay at one of the Hilton chain hotels. This one was very clean and every staff member was helpful and knowlegable. If we come to Sarasota again we would stay here.
1 Replies - Latest reply on 04/20/2012Add reply
Great Job to all the staff and ownership.!!!!
DON'T EVER STAY HERE!!!
LA JOLLA, CALIFORNIA -- I arrived at this hotel on Friday. We arrived at about 3:30 at which time I valeted my car and proceeded to the front desk. I was greeted by a nice lady who explained check in was at 4pm but she would ... read full review1 Replies - Latest reply on 12/07/2011
I stayed at the Hilton Garden Inn at Lakewood NJ last night. I prepaid the room in early August, so Hilton had my money for a month before I even stayed there. I have an extra $50 charge on my credit card that the hotel didn't tell me about when I checked in and the chain says the charge won't come off for 7-10 days even tho I didn't charge anything to room or do any dmg. It's outrageous and not the same policy as other chains.
3 Replies - Latest reply on 09/19/2013Add reply
Other chain hotels swipe your card in case you charge something to your room or do damage, but they don't put a charge on your account if you don't charge or damage.
Not a good experience
LINTHICUM, MARYLAND -- Not a good experience and I would not recommend this hotel. After a storm I lost power and I had to fly out the next morning. So I thought I would stay by the airport and I would have all the amenities ... read full review
Advanced non-refundable rooms
Beware when you purchase in advance and it's non-refundable. Hilton is VERY inflexible. The reason that I had to change was that we had a small dog that had to come with us on our vacation and I only ... read full review13 Replies - Latest reply on 04/12/2011