A very good service.
In the past I have seen many complaints about at lot of Home Warranty services, most of them justified. So I thought that I would give a review about my latest call to HMS.
A few days ago, my hot ... read full review6 Replies - Latest reply on 03/15/2011
VIENNA VA, VIRGINIA -- I called this company for help 2 times. The first time it as an issue with refrigerator. this was denied after service tech charged 100 (replacement part is only $53.) .The second issue with Plumbing was again rejected since it is "pre-existing". This company is a joke and a FRAUD. Keep away !!! they are just ensuring that we spend the money on the Technicians and then turn around and refuse our claim. They claim that I should read the fine print before I call them with any issues, since that specifically mentions all the stuff that is not covered. In the case of the refrigerator anything that is not got to do with keeping the food fresh is not covered.Add reply
My 44-year old boiler cannot be repaired and will cost over $4000 to replace (according to three estimates). HMS is only allowing $2200 as a "claim allowance" because THEY can get a boiler at cost. We all know HVAC companies are in the business to make a profit, so marking up a boiler is not uncommon. HMS, however uses it as a loophole to get out of replacing the boiler. And, the boiler they can get won't fit in the space where the old boiler sits.
DO NOT get a warranty contract with HMS. They are sharks.
FORT LAUDERDALE, FLORIDA -- My Maytag dishwasher needed to be replaced and HMS offered us a Hotspot brand dishwasher with "comparable features". This brand is GE's not for retail line of appliances. Home Depot and Lowes won't sell ... read full review2 Replies - Latest reply on 07/04/2013
HMS Home Warranty is a Dud
SILVER SPRING, MARYLAND -- As a single mother of one, I was elated to purchase my first home this past May. That pivotal moment in my life was quickly shattered after dealing with the never ending claims process with HMS. The home ... read full review
ABINGDON, MARYLAND -- We just purchase our new home 3 weeks ago. After the 2nd day, our A/C went up. I was told by everyone at settlement that this warranty company was great and that anything major that could go wrong with our new home would be covered. Needless to say, that was a complete and total lie. HMS is absolutely horrible, we have had two different companies out to "diagnosis" the problem. Each claim was denied, even though it should have been covered.
2 Replies - Latest reply on 01/12/2009Add reply
HMS will take any report given to them by the contractor and twist it into what they need it to say in order to deny the claim. Even if everything they say to you has no validity and you can prove them wrong. They will not reverse the claim. This company is a complete and total scam. Do not under any circumstances let anyone you know use this company. It is a total joke. I am writing reviews where ever I can, I am contacting the BBB in my area, the attorney general, every news station I can write to and whoever else will listed.
I never want anyone to have to experience what I have just went thru after buying my first home and first home warranty.