Should not be allowed to do business online!
2 Replies - Latest reply on 06/19/2011Add reply
They stole my money, never shipped the item, couple of f. holes answering the phone once or twice, with mouths dirtier than their mothers and hang up for no reason except the fact that they are slime bag thieves and people want to see their heads in a basket. Extremely Be Aware!
The most horrific online shopping experience I have ever had.
1 Replies - Latest reply on 03/03/2009Add reply
I ordered airsoft items described as "in stock" and they were happy to accept my Paypal payment. A week after ordering the shopping cart was still processing.
Voice mail boxes were full and would accept no messages.
Emails were not answered and eventually were returned as undeliverable.
The "Real Time Chat" personnel (possibly computer generated) reported repeatedly that my order was going to ship "tomorrow".
This went on for two weeks. I finally found a way to cancel my order but they have not refunded the money.
They kept my money and did not ship anything. Fraud. Paypal is trying to recoup the money but say that Hobbytron purchases are not protected by paypal buyer assurance.
I wish I had found a review that stated things as I have done above BEFORE I ordered. I am posting this review to save someone the trouble and similar $ loss.
Buyer Beware with Hobbytron.
2 of the 3 products that I ordered arrived broken! Even worse, I can't contact them to get replacements or a refund. I've tried for weeks and can't talk to a person or get any returned emails or phone calls. I am going to give up on getting this taken care of, which means that they have basically stolen my money. What a frustrating experience. Buyer beware!! DON'T USE HOBBYTRON! They are crooks! 1 Replies - Latest reply on 01/13/2011Add reply
SANTA CLARITA, CALIFORNIA -- I purchased the 3xbundle unbreakable helicopter set. Two of the helicopters were defective from the start, a problem with the connector. The third helicopter worked for a few minutes, then began to smoke and that was the end of that one. Customer service is the ABSOLUTE worst I have ever dealt with. It is next to impossible to get someone on the phone and they won't return messages. They do not answer e-mails. The only way I was able to speak to someone was through the on-line chat after waiting half the afternoon. Even then, I'm told they know there is a problem with that particular helicopter and that they were sending replacement parts. Well, they sent me one used charger, not even the parts I was supposed to get. I paid for three helicopters and not one of them worked!!! I ended up out $133.00. My advice is do NOT purchase anything from this company. In my opinion, they are nothing but a rip off.Add reply
Worst Customer Service Ever
SANTA CLARITA, CALIFORNIA -- I emailed less than 60 minutes to cancel my order I picked the wrong item.They read a script saying once a order has gone down to processing there is nothing that can be done.
But as we all know they ... read full review3 Replies - Latest reply on 11/03/2013
Bought a RC Helicopter, it's defective. Called them, they refuse to replace it. Add reply
This is a total ripoff company!!!
SANTA CLARITA, CALIFORNIA -- DO NOT do business with HobbyTron!!!
THEY DO NOT GIVE REFUNDS. THEY DO NOT REPARE ITEMS. IF YOUR ITEM IS DEFECTIVE OR BROKEN IN SHIPPING, TOUGH LUCK -- YOU ARE OUT OF YOUR MONEY.
Here is my experience ... read full review
I ordered a specific airsoft gun. They shipped a different gun because the one I ordered was not in stock. They did not bother to ask if I wanted the substitute. My son wanted a specific gun so he was not happy with the substitute. I wanted to return it and they said they would charge 20% restocking fee and I would have to pay to ship it back!!! This is ridiculous. They sent the wrong item, which was cheaper than what I paid for - I hope the credit comes through for the difference in price.Add reply
After calling and getting an answer phone many times I finally got someone on the phone. Apparently my item purchased has NO WARRANTY. Which I was not told when the purchase was made.
My son saved for this toy for months and when received worked once and does not charge, I was told to take it to Radio Shack because it had no warranty.
DO NOT BUY FROM THIS COMPANY THEY ARE NO HELP