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Holiday Inn - Page 2

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95 Reviews & Complaints
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Poor Billing Policy and Poorer Customer Assistance from ICHotels
Posted by Old Boot on 02/12/2009
Do Not use Holiday INN Priority Club on line booking. It is too easy to miss fine print if it's there and be charged for your stay in full with no cancellation or ability to depart early, for any reason. This is like a legal internet scam. They get your card number to open an account and use it however they please. I see on this site that a fellow who's plane was canceled due to weather from England to the US was charged $520.00 a night for each room with no refund even though it was beyond his control and he called before 6pm. Even if you arrived and the hotel was in poor condition or blown up, the Holiday Inn corporation customer service state on the phone they will stand behind the chain's right to charge in advance..

I was booking to stay at the above the Hotel for March 1 to 11, 2009, through the priority club, on line reservations site. The hotel is independently owned and charged for the full 10 day stay. I didn't realize this was happening, it charged my card on file with Priority Club, didn't ask me to enter one. Like many here, I was told to wait 48 hours for the Hotel to respond as they can't help me prior to that. I have spoken to everyone I can and also sent a letter of complaint to the Hendersonville, TN BBB in hopes of getting my 10 days credited back. The worst thing about this is I am going for work and I told the hotel I just wanted a normal reservation for the 10 days that can be altered, in case the company cancels or changes dates on the start up. They wouldn't switch it to a normal reservation and there will be 4 rooms for 10 days reserved, not just my room they stole the money for.

In short. Don't book through the online booking. It's very deceptive and occasionally will charge for full stays and does not make it clear. I'm sure my work won't pay me for the reservation I made for next month until I've stayed there. There is no assistance through customer service, they told me they back their hotels not the customer. This has happened repeatedly from what I can read on this site. So avoid the Holiday Inn Scams.

     
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Posted by woodsk1 on 2009-02-12:
How is it a scam? I reserve all the time on the site and its clear on the siteand before you confirm the reservation its non-fundable ( You have to check the box).. Might want to slow down and read next time...
Posted by Ben There on 2009-02-13:
Read what you are paying for next time or book through a corporate travel agent.
Posted by Old Boot on 2009-02-13:
I think you mis understand. I book on this site 200+ times a year. I spent $90,000 with holiday inn last year on business travel for myself and others. If you have a credit card on file the site did not ask for it to be entered it just said reserve. I hit reserve. I said use credit card on file for reservation, I click yes. After completing it says in very small print, you will be charged the full value. I reserved from an incorrect area apparently. But when scrolled down to find your room you can not see this was an advanced purchase and when you have info on file it just shoots it through automatically. This is a business trip for 4 gentlemen. The dates could easily be changed or job go longer or shorter. I only paid for one room thank goodness. No hotel should be able to run this way and charge in advance with out clearly stating, you are paying the full amount now.
Posted by woodsk1 on 2009-02-13:
it states to click for details on the rate. I have mine on files as well, and you have two box at the bottom you have to check to reserve and it states you are agreeing to the terms..
Posted by Anonymous on 2009-03-23:
what a fool you are. You say you book 200+ resv. a year and spent X ammnt. of money at holiday inn last year alone; yet one mishap and you completely shun the chain altogether. Because I cannot say for sure who was at fault here, I can guarantee either way that they tried to resolve the problem and if you did not get your way, it's a fact there was a reason for it.
Posted by Old Boot on 2009-03-24:
Think what you want, but what they did is different from what they have done and even calling customer service immediately they would not resolve the issue. I listed the issue with the Better Business Bureau in Hendersonville and they would not speak to them to either. The company put the price first,it came up under best price, charged my credit card on file that is kept as I'm an elite member in the top 1% of stays of all holiday inn users. The management at this particular franchise would not respond to the complaint or issue, even put in 5 minutes after booking on a new advanced purchase (it just brought up the best rate and I clicked reserve, but it was a purchase). It did not show purchase until it was done and said charging card on file $1256.00 a month and half before my job there. They would not alter the reservation when the plant I was heading to changed the start up date and the price had to be paid whether I stayed 2 days or the 10 even with a full month and half notice. I am guaranteed a room if reserve even 72 hours in advance but reserve out of courtesy to the hotels immediately when I know. BBB in Hendersonville has lodge the complaint, marked it unsettled and that the management will not respond to the customer or them. That's not good management and the Holiday Inn customer service did nothing either, so I just went and stayed and I am back at the TN job right now and i'm staying at Hampton from now on. They seem to be more ready to solve issues for their customers.

The hotels should not charge on line unless it comes up and clearly has you put in a credit card number and makes it very clear you are being charged for your entire stay, not a deposit and not just to hold the room for you. They do not do it clearly at all. Whether you were fortunate enough to read the fine print and you computer did not bounce a pop up that said it, you were lucky, but many many people are complaining of the practice as one it is booked they will not alter or give the money back for any reason with any amount of notice.
Posted by Didi on 2013-06-26:
I was scammed by Holiday Inn in the same way. I made 2 different online reservations for the same hotel. Made them one right after the other, a minute apart. Reservations were for two different weekends. The reservation processes for the two different reservations were indistinguishable. Got the email confirmations and looked at the first, which had a cancellation policy with no charges if cancelled one day prior to stay. I didn't look at the second reservation email...why bother since I made two identical reservations differing only by date. Well when I had to cancel both I found they charged me for the second reservation! It had been listed as an advance non refundable booking, but there was NOTHING on the website to alert me it was different from the first reservation I made. I think this is simply a scam, in which some reservations get a random assignment to nonrefundable with no warnings or identifiers. If you don't notice it and manually opt out, they ding you with no recourse. Holiday inn is simply siphoning cash off the next dupe. I stayed at that Holiday inn every year and was in their club. But I never will again, or at any other Holiday Inn
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Unethical Behavior
Posted by Shirinhallleandry on 07/01/2012
SAN FRANCISCO, CALIFORNIA -- Was thrown out of the hotel in front of guests and employees by the manager name Robert. He commented that I had lied about my stay in March of 2012. I had voiced concerns about mold and dust in my room to 4 hotel employees. In June when I was checking in he had walked up and thrown me out. He has commented he had offered accommodation and I refused. Guest services are also not a help, I have a right to sleep in a clean room.

I was not relocated to a different hotel by his comment I was thrown out like an animal, in a strange town. I suffer from a disease that mold and dust can put in such distress that I can stop breathing. They are telling me case is closed, and they had not even spoken to me. I have witnesses with numbers, names, I have a recorded cell phone tape of the incident. Holiday inn has no regards about guest safety, when people call to voice concern they retaliate.

Do not stay there. I am going to escalate this matter. The recording will be going to the media, and I have every intention to make sure this does not happen to another guest.
     
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Posted by jonthethird on 2012-07-01:
Hope you have an agreement from the Holiday Inn representative when you recorded the call. If not, you can be charged with a felony.

A question: if you were unhappy with the Holiday Inn in a previous visit, why stay again? There are many hotels in SF that would be happy to have your business.
Posted by biomajor on 2012-07-01:
Why would Holiday Inn relocate you? Did you prepay for the Holiday Inn?
Posted by Susan on 2012-07-01:
If the presence of mold and dust can potentially prove fatal to you then I don't understand why you would risk your life by staying in a motel or hotel. No lodging facility can guarantee that their rooms are free of mold and/or dust.
Posted by copper_works_ on 2012-07-01:
I'm not sure I understand this. A manager asked you to leave private property. Is that the complaint? Or that they didn't call you a taxi to get to another hotel? Or both?
If you are in some kind of Holiday Inn rewards club or something, I'm pretty sure there would be other Holiday Inns in a huge city like that.
Posted by olie on 2012-07-02:
If you were unhappy with your stay just 3 months ago, why did you book at the same establishment?

Your health issues may inspire you to look into a more upscale hotel. (Not that there's anything inherently wrong with a Holiday Inn.) Sure, you'll pay a higher nightly rate. But you may find that staff will be more responsive to your needs.

Especially if you make those needs known in advance. Call the hotel directly, not through the website or 800 number. Do this during "normal working hours"-- 9 to 5, hotel time zone. Then, ask that the hotel confirm your exact requirements via e-mail.

I know that it might be a pain to call a long-distance number during your own work hours. But your health is worth the cost.
Posted by MRM on 2012-07-02:
The manager has seen you as a person that is difficult to satisfy, even when they tried to accomodate you and you refused. On your next visit, they remember you very well and they threw you out, hoping to avoid another fiasco.
Posted by FoDaddy19 on 2012-07-02:
I have to agree with the others. If you have major allergy sensitivities that a bit of dust or mold will cause life-threatening reactions, then why would even consider staying a hotel/motel in the first place? And why would you go back to a hotel that you had issues with before?

I can see where you might a different defintion of what constitutes a clean room, but realistically you're not going to get a completely dust/mold free room no matter where you go.

I seems apparent that the manger didn't feel like dealing with you, that's his prerogative, as MRM mentioned he might see you as a customer that impossible to please. If that's the case then all I would expect him to do is to refund the cost of the room, and send you on your way.
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Rude Front Desk Clerk
Posted by Policing4jesus on 06/18/2012
MARSHFIELD, MISSOURI -- On June 18th I called Holiday Inn Express in Marshfield Missouri to book reservations for a room and also get details on booking a conference room.

When "the girl" answered the phone after I made 3 phone calls she stated she was unable to book reservations I would need to speak with the manager. She was very rude and acted as tho I was putting her out. I asked when the manager would be on duty she informed me it would be tomorrow between the hours of 7 and 3. I work those hours so that was not possible. I explained to her I have never had to speak with a manager before to make reservations at a hotel. I proceeded to ask her if they had a conference room and she said NO!. I then made a phone call to Holiday Inn 800 number and ask if this was normal protocol and was told it was not and yes they do have a conference room. I would not book a room with this hotel because of the rudeness and lack of knowledge of the staff. I do not need hassles while having a wedding rehearsal and too many hotels willing to accommodate. I would rather drive 30 miles!!
     
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Posted by lexophiliac on 2012-06-18:
"I would not book a room with this hotel because of the rudeness and lack of knowledge of the staff." Most hotels are independently owned and operated but there is a corporate feedback site for you to relate your experience on. Also, you can keep calling the hotel directly until you reach the manager or owner and let them know how the employee represented their business and lost yours.

http://www.ihgplc.com/index.asp?pageid=39
Posted by copper_works_ on 2012-06-18:
Why did you call three time before trying to book a room? Just wondering.

Also, you have to talk to the person who books the conference room. There are many details that a regular reservationist wouldn't know. Deposits, tables chairs what kind how many, or maybe even extra insurance. Lots and lots of papers to go through.
Posted by copper_works_ on 2012-06-18:
Was it this one? Because I don't see a conference room listed. There is a meeting room but those are smaller than a conferance room.

http://www.hiexpress.com/hotels/us/en/marshfield/mfiex/hoteldetail#roFacilities
Posted by FoDaddy19 on 2012-06-19:
The person at the desk for whatever reason may not have had the authority to make a reservation. She may just be there to answer the phone and nothing else or she may have been one of of the housekeeping staff.

"I work those hours so that was not possible"

You get a lunch break don't you?

Posted by clutzycook on 2012-06-19:
FoDaddy, when have you ever seen a housekeeper answer a front desk phone at a hotel?
Posted by front desk clerk on 2013-01-07:
i agree with this guest front desk clerk is the heart of the business housekeepers or front desk clerk we know what is at the place where you work at no matter who answer the phone if you work their well their is no reason we should not know or say let me transfer you to some one who could help you with that their were no reason to be rude to the guest i run into these problems all the time and you can handle them without being rude to the other party because no matter what according to the policy the guest is always right no matter what even when we know they are not those are the rules in the red book. i have been a front desk clerk for almost 16 yrs inthe eyes of the company the guest is always right.
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UPS Delivery
Posted by Timryle on 06/10/2012
I had a debit card delivered to this motel and it was signed for, then lost. I have to go three days maybe more without access to my bank account. I am not happy with the service here. The staff was very indifferent and uncaring.

     
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Posted by Nohandle on 2012-06-10:
A question here. Did you notify the front desk you were expecting a package beforehand? If so, I would think it would be their responsibility to notify all staff members who signed for any delivery to hold your package at the front desk, if that was your request. I don't know how large this business is. Often packages are held in a receiving area until someone gets around to sorting them out. UPS should be able to provide the name of the individual who signed for your package. That unfortunately sometimes takes a few days. In your case the same thing might happen again if it's the same procedure in place.
Posted by prince caesar on 2012-06-10:
If something is delivered to a hotel, and you dont recognise the name, isnt it common sense to think "hmmm maybe this is for a guest who is staying with us, let me check the computer to see if they are staying here". doesnt seem that difficult to do.
Posted by trmn8r on 2012-06-10:
Mmm. Difficult one. As the previous reply states, UPS should be able to provide the name of the signer. I don't recall if that information is in the online tracking or not.

I'd be interested in the timing. If I were having something delivered to a motel, I'd monitor the online tracking and try to pick it up the same day. It should be relatively easy to find out who signed for it from motel staff, assuming the motel has an average level of organization.

Hopefully the issuer can make sure that that specific card can never be used...
Posted by Nohandle on 2012-06-10:
Unless it has changed TRM, UPS would provide after x number of days a copy of the signature of the individual who signed for it. That process might have been speeded up in recent years, I really don't know. A tracking number verifying someone signed for the parcel doesn't tell you much of anything.
Posted by trmn8r on 2012-06-10:
Nohandle - I am not sure the text name is provided online, but you would think it should be. I believe they type your last name in. I seem to recall an online unitelligible signature from one of the shipping outlets.
Posted by Nohandle on 2012-06-10:
In addition to my previous comment, often a signature is not legible. That's the reason most delivery individuals will write down the individuals name. At my office with UPS the delivery person will letter in by your name the correct spelling. None of that scribbly stuff.
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A Third Rate Hotel
Posted by Mprice5442 on 11/01/2011
BROOKLINE MA 1200 BEACON ST, MASSACHUSETTS -- My wife, Nancy, and I spent the night of October 31st at the Holiday Inn in Brookline, Mass.

The staff we dealt with were all quite pleasant. The situations we found varied from annoying to ludicrous.

Here is the chronology of our stay:

1--Registered in room 307 after 4pm on the 30th.

2--The TV set would not get channel 4, CBS.

3--Moved to 306, set did get channel 4.

4--Went to bar to order Sam Adams beer. Out of the most popular beers in Boston.

5--Next afternoon spent 1 hr calling the shuttle pick up from New England Baptist hospital.

6--Took a cab to Holiday Inn.

7--When I complained about busy signal, very nice man said he was understaffed.

8--When time came for me to find my car was told by the man at the desk that he was new and did not know how to get to the parking area.
     
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Posted by madconsumer on 2011-11-01:
when i stay at holiday inn's, there are many channels that i do not get to view. channels are set by locale and service provider.

not sure how holiday inn is responsible for the shuttle service unless it was the hotels shuttle.

bars do run out of products, and can be affected by the delivery agent.
Posted by jonthethird on 2011-11-01:
Did you confirm that channel 4 was on channel 4 at the hotel. Often the channel lineup is remapped so you might find CBS on channel 12 or anywhere it was mapped to.
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Holiday Inn Express & Suites Montrose CO
Posted by Alain on 09/10/2011
MONTROSE, COLORADO -- We stayed at this Holiday Inn August 31/September 1, 2011 in one of their mini-suites and found the whole experience to be excellent. When I first called them they didn't have a regular room with a queen or king bed so they gave us an upgrade to a mini-suite for the same price since I was a member of their Priority Club (they probably would have done it without the Club membership, I suspect). The price was $135, not including taxes and this was a bit less than I had expected. The hotel was clean; the staff was very friendly and helpful; they had ample parking and the room was well equipped with a large desk, couch and comfortable bed. We arrived early, but they had no problem checking us in without a wait. They also gave us a voucher for a free drink at the bar for that evening and let us know that there would be a barbeque for the guests that night. The barbeque had hamburgers, bratwurst, chicken breasts, potato salad, cup cakes, a chocolate devilsfood cake, chips, sauerkraut, a variety of sodas (pop), and a few other things I can't remember because I was sort of busy pigging out (the food was fresh and quite delicious). The staff waited on the guests and continually kept the area clean. All the guests were extremely pleased (particularly since the bartender was not only very sociable, but she also made really strong drinks!) The whole atmosphere of this hotel was one of cheerfulness, contentment and general good feelings. The hotel is covenient to Gunnison National Park (about 25 minutes away--well worth seeing, by the way!) and Telluride Ski Area (around an hour depending on conditions and whether you pay attention to the speed limit or not). A very fun experience! We really enjoyed our stay and will most probably visit again!
     
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Posted by madconsumer on 2011-09-10:
i have stayed at many holiday inn expresses in many states. and i each one, i had the same grade A experience as you describe.

very helpful review!
Posted by Alain on 2011-09-10:
They've always done right by me, Madconsumer!
Posted by Anonymous on 2011-09-10:
Good review. I've always liked the Holiday Inn.
Posted by Anonymous on 2011-09-10:
But of course!
Posted by Anonymous on 2011-09-10:
I'm not a doctor, but I did stay at Holiday Inn Express last night...lol! Love those commercials.

In line with those commenting above me...I have always had great service with Holiday Inn Express.
Posted by Anonymous on 2011-09-10:
Ahh, J4A, if you were only a lady! HeHe!
Posted by Old Timer on 2011-09-10:

When I was traveling 24/7 I used Holiday Inn a lot. I could count on them to be clean and seldom overpriced. I had a loyalty card with them but decided to drop it when I realized they used your SSN as the account ID. They probably don't do that anymore but I seldom travel for biz anymore. I let the young bucks fight the airports and rental car agencies now.

Nice review!

Posted by Alain on 2011-09-11:
Your right, OT, they no longer use a Social Security number for an ID anymore. I try not to fight airport & other crowds anymore. We just arrive very early and read in the cattle pen until the flight is boarded!
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Worst Guest Service
Posted by Linda10 on 06/14/2011
BETHAY, OK -- May 2010 there were 25+ people traveling to OK to attend graduation ceremonies. I booked us into the Holiday Inn Express in Bethany Ok. We chose Holiday Inn Express partly for their Priority Club Membership as I knew that I would be traveling quite a bit in up coming months. I paid for my room for 8 days and for two room mights on another 4 rooms for a total of 1200.00 in receipts. The next time I tried to book a room with Holiday Inn I noticed my points still sat at 0. I began to try to get this resolved. I was told at one point that my points would reflect at least my stay @ 5928 and what was added was a little over 3000 points still wrong.

In the mean time I booked 2 room nights in Seattle. I had hoped to use my accumulated points to help lower my rate in Seattle. They refused to settle my account before my stay in Seattle so I decided to go with a 20% off discount for that stay. This discount never got applied to my room there and they will not honor that either. Upon my return home I am informed that because my time frame exceeds the allotted restraints that they will not honor my Priority Club reward points. So ripped off all the way around with Holiday Inn. No guest service here!!!!
     
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Posted by azspots on 2011-06-14:
You cannot accrue points for anyone other than yourself, regardless of who is paying. The airlines have the same gig.
Posted by Anonymous on 2011-06-14:
What AZ said. You could have booked every room in the hotel, but will only get the points for your stay, not anyone elses
Posted by trmn8r on 2011-06-14:
I don't know all the details, but you booked 8 nights for you, and a total of 8 nights (2 x 4) for someone else.

That would mean you should get roughly half the points you expected (since you don't get points for rooms you didn't stay in).

This could take you roughly from 5928 to 3000.
Posted by Churro on 2011-06-14:
I don't know about holiday inn because I don't use them but I do know from experience that Hilton and Marriott will let you rack up points for multiple rooms on the same visit. Heck I've gotten points for multpile rooms when I was even present.

I say dump holiday inn and go with Marriott or Hilton. You'll be glad you did.
Posted by Old Boot on 2011-07-16:
As a Platinum member at HOliday Inn and past Diamond member at Hilton. In my opinion, Hilton corporate does far more to back up their customer and settle their complaints, on the other hand, Holiday Inn tends to get you free rooms fast if you are willing to suffer their lack of customer service. More for the points, but less service at Holiday Inn. I was a Biggest Loser winner during the Holiday Inn competition for who lost the most when Hilton changed their point structure and Holiday Inn awarded me several free nights for being a Biggest Loser Winner. I still say, their customer service does not meet the Hilton Standard but I tend to stay at Holiday Inn for the points accumulation and just realize that if I have an issue, I'll not get help with it.
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Dirty and disgusting
Posted by C_stevens1 on 06/11/2011
I stayed for a week at the Holiday Inn Select on Viger St. in Montreal. My room was disgusting dirty and smelled really bad. The carpets were spotted. The tile floor was dirty feeling. Furniture smelled and was dirty. There were even con webs. I had a balcony and the sliding door was broken. Exhaust fan in the bathroom was full of dust that Hung from the vent. Towels were smelly and the walls were dirty.

I felt so gross in this room. It is listed as a 3.5 star but should not even be a 2. TV was old and decor very outdated. Cost 160.00 per night! Rip off.

     
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Posted by Skye on 2011-06-11:
Did you ask for another room? Maybe there may have been one that at least had been cleaned for guests.

Thanks for the warning.
Posted by Anonymous on 2011-06-11:
That sounds gross, more like a seedy motel. Thanks for the warning, but my expectations for Holiday Inn aren't that good in the first place.
Posted by madconsumer on 2011-06-11:
i only stay at holiday inn across america. i agree some are cleaner than others.

make sure to call and give your opinion to corporate. i have found they will often times give you a discount on your next stay.
Posted by Venice09 on 2011-06-11:
For one reason or another, the worst hotels I've stayed in were all Holiday Inns. I wouldn't even want a discount or free night in a place that is so disgusting. I'd rather sleep in my car. At least I know who's been in it.
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Mad ex-employee
Posted by Little squirt on 03/20/2011
QUINCY IL, ILLINOIS -- There is two so called want a be bosses at this hotel that needs a rude awaking about how to treat there employees. one is male and one is female. the female daughter works in housekeeping where I use to. her daughter has started stuff there sense day one. and her mother believes everything she says. six weeks before I was fired I was chewed out by these two people over the daughter of the female boss. the males favorite word to use is very bad for 45 minutes of this word coming out in every sentence. he threaten to throw me out in the street and I would never work in the hotel business again.
all I did was do something my supervisor ask me to do. and yes they talked to her that way to. 03/15/2011 I was wrongfully let go because of the female bosses daughter went running to her mother and told her that me and another housekeeper was talking about her. instead of coming to us and talking to us she wrote the other girl up and fired me. there needs to be something done about them. the male boss is the president of the restaurant association. good leader. the other housekeeper is afraid to go to work if she sneezes wrong she'll get fired. there should be a rule do not hire family. that hotel is nothing but family ran anyway. I will not recommend anyone to work there stay there or eat there at all.
     
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Posted by Anonymous on 2011-03-20:
Not a good idea to talk about your boss's daughter on the job, unless it was political flattering, lol.
Posted by clutzycook on 2011-03-20:
My mom always told us when we were kids, "If wisdom's ways you wisely seek, five things observe with care: To whom you speak, of whom you speak, and how and when and where."
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Don't be fooled by HI rewards program
Posted by Azfireman on 01/30/2011
A very bad phone conversation just occurred with me and a foreign representative trying to pass themself off as an American named Ann.
Well, "Ann" believed that Boston was in Texas, that was my first hint that my complaint was not going to go far. As for being transferred to a representative in the USA, that wasn't going to happen. My complaint stemmed from the bait and switch rewards program that Holiday Inn has. My eleven days spent at the hotel chain were not going to count because it was booked through a third party process. This was not at all revealed on any of the sign up page or where any normal individual would see this. Not till you went to terms and agreements in fine print and buried in three pages of text do you find this. Normal booking rates were twice the amount that a third party would give, but I did select Holiday Inn as my preferred choice, thinking that I was part of a rewards program. Please don't sign up for this program unless you would like to pay top rate price to earn a free night down the road. I am disappointed that this occurred, I would have liked Holiday Inn to be my first choice when booking.
     
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Posted by Anonymous on 2011-01-30:
The rewards program is a joke. I too love to stay at Holiday Inn's. Well, the Holiday Inn Express to be more precise. But you NEVER seem to accumulate enough nights or points to earn a free stay. They always seem to have an excuse for it though. There excuse for me was that each hotel you stay at has a different rate of exchange for the point value system. I straight out asked them how many nights in a row I would have to stay in order to receive a free night. Simple enough? NOT! They kept saying, it all depends on each hotel you stay at and redirecting the question.

VERY GOOD REVIEW!
Posted by jktshff1 on 2011-01-30:
Just before Christmas I cashed out $300.00 in gift cards from HI. No problems. Ya gotta deal with and understand the system.
Posted by Anonymous on 2011-01-30:
I still stay at their chains, because I enjoy the quality of their service and rooms, but I gave up on the points system. I'll transfer mine to jktshff1:)
Posted by Obsfucation on 2011-01-30:
Did you ever cross your mind that maybe Ann thought you said Austin? Which is, indeed, in Texas.
When my brother and his wife had their twentieth wedding anniversary, I used my HI points to send them to Australia, so they're OK in my book.
Posted by Anonymous on 2011-01-30:
Obs> +100 on the keen annunciation observation. I would've never picked up on that one.
Posted by Obsfucation on 2011-01-30:
Thanks DIRM, I'd like to claim to be astute, but truth is that I am from Boston and that has happened to me on occasion.
Posted by Ben There on 2011-01-30:
Austin and Boston get mixed up a lot because they can rhyme depending on how you can say it.
Posted by Linda10 on 2011-06-14:
My sentiments exactly. I am going back to Choice Hotel Brand. At least I can talk to someone when I have a complaint.
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