BLOOMINGTON, MINNESOTA -- I stayed at the Holiday Inn in Bloomington MN in April. I was in town for a business trip. I am a small business owner and had housekeeping. I stay at was in town for a craft show in Shakopee MN. We checked in on Monday night and on top of the horrible service that we received the entire time that we were there. My MP3 player was taken out of my hotel room, on the one and only day that I over 20 hotels a year, and this is just the most unacceptable thing that has ever happened to me. The ironic part of all this is, that I stayed at a Candlewood Suites when I was in Omaha NE the week before, and could not have had a better stay.
A hotel staff member Angie did comp my room for three nights for the horrible service that we received. But that does not in any way make up for my missing MP3 player. The hotel manager Patrick **, explained to me after my claim was denied a MONTH later, that his employee said that he did not take anything out of my room, and that he had to believe his employee... who has worked there for THREE months. I am so disappointed in the answers that I received in regards to my missing property, and was told that I should have put it into the lock box on site... I will state that MP3 players don't plug into the wall. They have to be plugged into a computer to charge.
I know Mr. Patrick ** thinks that he is done hearing from me. But I will be posting on priceline.com & hotels.com along w/every crafting website and travel website that I can find to warn people about the practices of this Holiday Inn. I just wanted you to know that the hundreds of people I talk to on a yearly basis about craft shows, where to stay & where not to stay will hear my story.
My issue at this point, IS NOT the 150.00 to replace my MP3 player it is the point that my property was taken. And now I am being told because there was no proof that this person took my property they are not liable. Ironic right ??? I can't charge it in a lock box.
CHERRY HILL, NEW JERSEY -- When I checked out of the Holiday Inn, in Cherry Hill, New Jersey, the clerk asked me for my credit card for "re-verification". Four hours later, my credit card company called me to ask me if I had authorized charges to pay for several individuals' mobile phone accounts, which had been charged in that short period of time. The total amount of unauthorized charges was over $2,500.
The credit card company representative told me that it appeared that someone had sold my credit card number, along with its expiration date, and security code number, so that the purchasers of this information could make credit charges via telephone and internet, since an actual credit card is not necessary for these transactions (My credit card company did not hold me liable for these charges). Since I hadn't used that credit card for the six months prior until my Holiday Inn stay, I knew that the culprit had to be that particular clerk.
I immediately called the manager of this location to inform him of the situation. My intention in making this phone call was one of courtesy; however, as I explained to the manager what had happened, along with a description of the clerk, and her name (which was included on my check out receipt), the manager started screaming at me, telling me that I had no right to make such accusations, and that people like me made up stories for attention.
I have no idea why he reacted this way, as I did not ask for any compensation, etc. Even when I offered to have my credit card company fax him the fraud report it had generated, the manager started calling me names, and accusing me of lying. His behavior seemed hysterical, and completely out of proportion. I had never before been treated so unprofessionally in my entire life, and was rather shocked at this behavior.
Moreover, when I wrote an extensive letter to Holiday Inn Corporate Headquarters, I was informed that the matter would be addressed appropriately. However, I am not sure how this matter was addressed, if indeed, it ever was, or will be. My warning to any potential guests of Cherry Hill Holiday Inn is to pay in cash, as clearly they do not have a secure credit card transaction framework.
SAVANNAH, GEORGIA -- I made reservations online and did not read the fine print till I printed the page. TOO LATE. You guys now get your money regardless of whether I stay with you or not. You have a pretty profitable scam going on with your web reservations. Totally non-refundable, even if you do it within the 3 business day cancellation rule. I don't understand how you can supersede law. Mark my words I will not stay with you again and thanks to the web, I can now do a great job of letting the world know about this scam.
I made the reservations on July 3rd and called to cancel today and lo and behold I still have to pay. So I guess I will try to find a way to make it. Holiday Inn is a scammer. I sent an email & called since my rooms are not due till September, but I will still be charged $355.00. What a scam they have going.
WINCHESTER, VIRGINIA -- I checked into a Holiday Inn in Winchester Va. I was in town to perform a catering event. I spent the better part of 2 days in front of a large charcoal grill. Upon my departure I returned my room card and asked if "everything was OK". I was informed "yes" and bid farewell. Two days later, a charge appeared on my bank account for 250.00. When I inquired to the hotel for the nature of the charge I was told that housekeeping detected a smoke smell in the room.
I asked the clerk if that was the basis for generating the charge. She replied yes and there was really nothing she could do about the charge. I asked her, "Did they find cigarette butts, ashes or anything else that might have indicated that there was smoking in the room?" She stated, "No, just housekeeping's opinion."
I have at this time filed a formal complaint with the hotel and am awaiting their decision. What a pathetic procedure! You would have thought there could have been a better more tactful way to communicate their concern and hear my side versus just charge the card and we will work it out later. You can bet that if it does not resolve favorably in my case myself, my wife and hopefully my children will never, ever stay at any Holiday Inn or affiliate. P.S. I just booked a room for this weekend. Sorry. HI, you did not get the business, Quality Inn did.
FAYETTEVILLE, NORTH CAROLINA -- Warning: NEVER make a reservation with Holiday Inn online. I made a reservation “online” for Holiday Inn in Fayetteville, NC. I was told that I need to have some extensive dental work done so I tried to cancel my reservation (5, yes 5 days in advance) but was told that I could not do this. That my credit card was already billed. That there is a no cancellation policy when making reservations online. I told the wonderful Holiday Inn representative my situation and said that I would supply a copy of my dental bill to prove that is why I could not keep my reservation.
The charming person on the other end of the line said “I don't really care.” Gee such wonderful customer service. People who speak rudely to customers (former customers) must be the way the giant companies screw over the American public. Thanks Holiday Inn...I am glad you don't really care!
SAN FRANCISCO, CALIFORNIA -- Was thrown out of the hotel in front of guests and employees by the manager name **. He commented that I had lied about my stay in March of 2012. I had voiced concerns about mold and dust in my room to 4 hotel employees. In June when I was checking in he had walked up and thrown me out. He has commented he had offered accommodation and I refused. Guest services are also not a help, I have a right to sleep in a clean room.
I was not relocated to a different hotel by his comment I was thrown out like an animal, in a strange town. I suffer from a disease that mold and dust can put in such distress that I can stop breathing. They are telling me case is closed, and they had not even spoken to me. I have witnesses with numbers, names, I have a recorded cell phone tape of the incident. Holiday Inn has no regards about guest safety, when people call to voice concern they retaliate. Do not stay there. I am going to escalate this matter. The recording will be going to the media, and I have every intention to make sure this does not happen to another guest.
MARSHFIELD, MISSOURI -- On June 18th I called Holiday Inn Express in Marshfield Missouri to book reservations for a room and also get details on booking a conference room. When "the girl" answered the phone after I made 3 phone calls she stated she was unable to book reservations I would need to speak with the manager. She was very rude and acted as though I was putting her out. I asked when the manager would be on duty. She informed me it would be tomorrow between the hours of 7 and 3.
I work those hours so that was not possible. I explained to her I have never had to speak with a manager before to make reservations at a hotel. I proceeded to ask her if they had a conference room and she said "NO!" I then made a phone call to Holiday Inn 800 number and ask if this was normal protocol and was told it was not and yes they do have a conference room. I would not book a room with this hotel because of the rudeness and lack of knowledge of the staff. I do not need hassles while having a wedding rehearsal and too many hotels willing to accommodate. I would rather drive 30 miles!!
BROOKLINE MA 1200 BEACON ST, MASSACHUSETTS -- My wife, Nancy, and I spent the night of October 31st at the Holiday Inn in Brookline, Mass. The staff we dealt with were all quite pleasant. The situations we found varied from annoying to ludicrous. Here is the chronology of our stay: Registered in room 307 after 4pm on the 30th. The TV set would not get channel 4, CBS. Moved to 306, set did get channel 4. Went to bar to order Sam Adams beer. Out of the most popular beers in Boston.
Next afternoon spent 1 hr. calling the shuttle pick up from New England Baptist Hospital. Took a cab to Holiday Inn. When I complained about busy signal, very nice man said he was understaffed. When time came for me to find my car was told by the man at the desk that he was new and did not know how to get to the parking area.
BETHAY, OK -- May 2010 there were 25+ people traveling to OK to attend graduation ceremonies. I booked us into the Holiday Inn Express in Bethany OK. We chose Holiday Inn Express partly for their Priority Club Membership as I knew that I would be traveling quite a bit in upcoming months. I paid for my room for 8 days and for two room nights on another 4 rooms for a total of 1200.00 in receipts. The next time I tried to book a room with Holiday Inn I noticed my points still Sat at 0. I began to try to get this resolved. I was told at one point that my points would reflect at least my stay @ 5928 and what was added was a little over 3000 points - still wrong.
In the meantime I booked 2 room nights in Seattle. I had hoped to use my accumulated points to help lower my rate in Seattle. They refused to settle my account before my stay in Seattle so I decided to go with a 20% off discount for that stay. This discount never got applied to my room there and they will not honor that either. Upon my return home I am informed that because my time frame exceeds the allotted restraints that they will not honor my Priority Club reward points. So ripped off all the way around with Holiday Inn. No guest service here!!!
I stayed for a week at the Holiday Inn Select on Viger St. in Montreal. My room was disgusting dirty and smelled really bad. The carpets were spotted. The tile floor was dirty feeling. Furniture smelled and was dirty. There were even cobwebs. I had a balcony and the sliding door was broken. Exhaust fan in the bathroom was full of dust that hung from the vent. Towels were smelly and the walls were dirty. I felt so gross in this room. It is listed as a 3.5 star but should not even be a 2. TV was old and decor very outdated. Cost 160.00 per night! Rip-off.