CHARLESTON, SOUTH CAROLINA -- I have had the worst experience ever at the Holiday Inn Riverview in Charleston, South Carolina. I planned a nice getaway for my mother, sister and girlfriend. I booked this through One Source Travel, thinking this looks like a nice place, well not so much. First we showed up and the room was not ready so to waste time we decided to go downtown. They offered the shuttle service. Well an hour later when it finally showed up we went downtown. We called to have the shuttle come get up and once again the shuttle was an hour late.
When I called the second time to check on the shuttle and was assured that they were going to arrive any minute, I assured them I could make other arrangements and they said "Oh no, they will be there any minute." Well they only showed up an hour later to tell us they were full and would be back to get us. I did make other arrangements with a local cab service. This was the best decision I could have made.
When we arrived back at the hotel I needed to express my discontent, I unfortunately wasted both my breath and my intelligence on a horribly sloppy young man with absolutely no customer service skills at all. He was extremely rude, unprofessional and completely inappropriate desk clerk who identified himself as the manager onsite. I will be looking into this allegation and if true Holiday Inn Corporation has lost all good judgment. He insulted me, ignored my complaint and dismissed me. Now the room was dirty, trash was not emptied and road noise was very disheartening.
This was absolutely the worst travel experience I have ever had. I do travel for pleasure 6-8 times per year so I have a small amount of experience. I would not recommend this property to anyone. Fellow pleasure travelers beware. The young man who was so incredibly unprofessional and terribly sloppy his name was Jamal.
MEMPHIS, TENNESSEE -- To whom it May concern
Holiday INN MEMPHIS-MT. MORIAH RD & I-240
It was the worst stay that I've ever had at a Holiday Inn. While our stay at the hotel our rooms was robbed by someone that had access to the rooms and this went on for three days one night they even set off the fire alarm and cleared the hotel the fire department never showed up or the police and when we returned to our rooms they had been burglarized, there was three family reunions going on at the hotel and everyone at the hotel had something taken either from the room or from cars parked in the hotel lot, all the rooms had no forced entry to them so it had to be done by someone or a group of workers there at the hotel. I will be passing this letter on to the BBB there in Memphis TN and to the Attorney General for that area it looks like to me there is a big problem there at that hotel they also had prostitutes hanging around in the lobby of the hotel, now is this what the holiday Inn chain of hotels are coming to. We will have an investigation done on this hotel and we will take it as far as we need to so this will not happen to anyone else in the future, oh and one other thing we will be sending this letter and information to the news media as well.
The workers there had a very bad attitude and the security was a joke it was people off the street that was not a guest of the hotel was always in the hotel and having big parties in the rooms waiting around at the doors asking guest of the hotel to let them in always someone in the parking lot having the guest of the hotel scared to go out.
So travelers beware, DON'T go to the Holiday Inn on Moriah Rd. & I-240 you will get ripped off
Most of the guest had laptop's, digital cameras, ipods and mp3 players taken and also personal information and credit cards along with the wallets taken from the rooms in our group alone of about 100 guest we had over $6,000.000 taken from are rooms and cars.
BLOOMINGTON, MINNESOTA -- I stayed @ the Holiday Inn in Bloomington MN in April. I was in town for a business trip. I am a small business owner andhad housekeeping. I stay @ was in town for a craft show in Shakopee MN. We checked in on Monday night and on top of the horrible service that we received the entire time that we were there. My MP3 player was taken out of my hotel room, on the one and only day that I over 20 hotels a year, and this is just the most unacceptable thing that has ever happened to me. The ironic part of all this is, that I stayed at a Candlewood Suites when I was in Omaha NE the week before, and could not have had a better stay.
A hotel staff member Angie did comp my room for three nights for the horrible service that we received. But that does not in any way make up for my missing MP3 player. The hotel manager Patrick Short, explained to me after my claim was denied a MONTH later, that his employee said that he did not take anything out of my room, and that he had to believe his employee...who has worked there for THREE months. I am so disappointed in the answers that I received in regards to my missing property, and was told that I should have put it into the lock box on site....... I will state that MP3 players don't plug into the wall. They have to be plugged into a computer to charge.
I know Mr. Patrick Short thinks that he is done hearing from me. But I will be posting on priceline.com & hotels.com along w/ every crafting website and travel website that I can find to warn people about the practices of this Holiday Inn. I just wanted you to know that the hundreds of people I talk to on a yearly basis about craft shows, where to stay & where not to stay will hear my story.
My issue at this point, IS NOT the 150.00 to replace my MP3 player it is the point that my property was taken. And now I am being told because there was no proof that this person took my property they are not liable. Ironic right ???? I can't charge it in a lock box.
CHERRY HILL, NEW JERSEY -- When I checked out of the Holiday Inn, in Cherry Hill, New Jersey, the clerk asked me for my credit card for "re-verification." Four hours later, my credit card company called me to ask me if I had authorized charges to pay for several individuals' mobile phone accounts, which had been charged in that short period of time. The total amount of unauthorized charges was over $2,500. The credit card company representative told me that it appeared that someone had sold my credit card number, along with its expiration date, and security code number, so that the purchasers of this information could make credit charges via telephone and internet, since an actual credit card is not necessary for these transactions. (My credit card company did not hold me liable for these charges.) Since I hadn't used that credit card for the six months prior until my Holiday Inn stay, I knew that the culprit had to be that particular clerk. I immediately called the manager of this location to inform him of the situation. My intention in making this phone call was one of courtesy; however, as I explained to the manager what had happened, along with a description of the clerk, and her name (which was included on my check out receipt), the manager started screaming at me, telling me that I had no right to make such accusations, and that people like me made up stories for attention. I have no idea why he reacted this way, as I did not ask for any compensation, etc. Even when I offered to have my credit card company fax him the fraud report it had generated, the manager started calling me names, and accusing me of lying. His behavior seemed hysterical, and completely out of proportion. I had never before been treated so unprofessionally in my entire life, and was rather shocked at this behavior. Moreover, when I wrote an extensive letter to Holiday Inn Corporate Headquarters, I was informed that the matter would be addressed appropriately. However, I am not sure how this matter was addressed, if indeed, it ever was, or will be. My warning to any potential guests of Cherry Hill Holiday Inn is to pay in cash, as clearly they do not have a secure credit card transaction framework.
SAVANNAH, GEORGIA -- I made reservations online and did not read the fine print till I printed the page. TOO LATE. You guys now get your money regardless of whether I stay with you or not. You have a pretty profitable scam going on with your web reservations. Totally non-refundable, even if you do it within the 3 business day cancellation rule. I don't understand how you can supersede law. Mark my words I will not stay with you again and thanks to the web, I can now do a great job of letting the world know about this scam.
I made the reservations on July 3rd and called to cancel today and lo and behold I still have to pay. So I guess I will try to find a way to make it. Holiday Inn is a scammer. I sent an email & called since my rooms are not due till September, but I will still be charged $355.00. What a scam they have going.
WINCHESTER, VIRGINIA -- I checked into a Holiday Inn in Winchester Va. I was in town to perform a catering event. I spent the better part of 2 days in front of a large charcoal grill. Upon my departure I returned my room card and asked if "everything was OK". I was informed "yes" and bid farewell. Two days later, a charge appeared on my bank account for 250.00. When I inquired to the hotel for the nature of the charge I was told that housekeeping detected a smoke smell in the room.
I asked the clerk if that was the basis for generating the charge. She replied yes and there was really nothing she could do about the charge. I asked her, "Did they find cigarette butts, ashes or anything else that might have indicated that there was smoking in the room?" She stated, "No, just housekeeping's opinion."
I have at this time filed a formal complaint with the hotel and am awaiting their decision. What a pathetic procedure! You would have thought there could have been a better more tactful way to communicate their concern and hear my side versus just charge the card and we will work it out later. You can bet that if it does not resolve favorably in my case myself, my wife and hopefully my children will never, ever stay at any Holiday Inn or affiliate. P.S. I just booked a room for this weekend. Sorry. HI, you did not get the business, Quality Inn did.
FAYETTEVILLE, NORTH CAROLINA -- Warning: NEVER make a reservation with Holiday Inn online. I made a reservation “online” for Holiday Inn in Fayetteville, NC. I was told that I need to have some extensive dental work done so I tried to cancel my reservation (5, yes 5 days in advance) but was told that I could not do this. That my credit card was already billed. That there is a no cancellation policy when making reservations online. I told the wonderful Holiday Inn representative my situation and said that I would supply a copy of my dental bill to prove that is why I could not keep my reservation.
The charming person on the other end of the line said “I don't really care.” Gee such wonderful customer service. People who speak rudely to customers (former customers) must be the way the giant companies screw over the American public. Thanks Holiday Inn...I am glad you don't really care!
SAN FRANCISCO, CALIFORNIA -- Was thrown out of the hotel in front of guests and employees by the manager name **. He commented that I had lied about my stay in March of 2012. I had voiced concerns about mold and dust in my room to 4 hotel employees. In June when I was checking in he had walked up and thrown me out. He has commented he had offered accommodation and I refused. Guest services are also not a help, I have a right to sleep in a clean room.
I was not relocated to a different hotel by his comment I was thrown out like an animal, in a strange town. I suffer from a disease that mold and dust can put in such distress that I can stop breathing. They are telling me case is closed, and they had not even spoken to me. I have witnesses with numbers, names, I have a recorded cell phone tape of the incident. Holiday Inn has no regards about guest safety, when people call to voice concern they retaliate. Do not stay there. I am going to escalate this matter. The recording will be going to the media, and I have every intention to make sure this does not happen to another guest.
MARSHFIELD, MISSOURI -- On June 18th I called Holiday Inn Express in Marshfield Missouri to book reservations for a room and also get details on booking a conference room. When "the girl" answered the phone after I made 3 phone calls she stated she was unable to book reservations I would need to speak with the manager. She was very rude and acted as though I was putting her out. I asked when the manager would be on duty. She informed me it would be tomorrow between the hours of 7 and 3.
I work those hours so that was not possible. I explained to her I have never had to speak with a manager before to make reservations at a hotel. I proceeded to ask her if they had a conference room and she said "NO!" I then made a phone call to Holiday Inn 800 number and ask if this was normal protocol and was told it was not and yes they do have a conference room. I would not book a room with this hotel because of the rudeness and lack of knowledge of the staff. I do not need hassles while having a wedding rehearsal and too many hotels willing to accommodate. I would rather drive 30 miles!!
BROOKLINE MA 1200 BEACON ST, MASSACHUSETTS -- My wife, Nancy, and I spent the night of October 31st at the Holiday Inn in Brookline, Mass. The staff we dealt with were all quite pleasant. The situations we found varied from annoying to ludicrous. Here is the chronology of our stay:
Registered in room 307 after 4pm on the 30th. The TV set would not get channel 4, CBS. Moved to 306, set did get channel 4. Went to bar to order Sam Adams beer. Out of the most popular beers in Boston. Next afternoon spent 1 hr. calling the shuttle pick up from New England Baptist Hospital.
Took a cab to Holiday Inn. When I complained about busy signal, very nice man said he was understaffed. When time came for me to find my car was told by the man at the desk that he was new and did not know how to get to the parking area.