SAN FRANCISCO, CALIFORNIA -- Was thrown out of the hotel in front of guests and employees by the manager name Robert. He commented that I had lied about my stay in March of 2012. I had voiced concerns about mold and dust in my room ... read full review7 Replies - Latest reply on 07/02/2012
Rude Front Desk Clerk
MARSHFIELD, MISSOURI -- On June 18th I called Holiday Inn Express in Marshfield Missouri to book reservations for a room and also get details on booking a conference room.
When "the girl" answered the phone after I made 3 ... read full review6 Replies - Latest reply on 01/07/2013
I will never stay at this hotel ever again I did not get greeted right and the maid had a nasty attitude and so did the managers of housekeeping. you should not have people like that working 3 Replies - Latest reply on 06/18/2012Add reply
BROOKLINE MA 1200 BEACON ST, MASSACHUSETTS -- My wife, Nancy, and I spent the night of October 31st at the Holiday Inn in Brookline, Mass.
2 Replies - Latest reply on 11/01/2011Add reply
The staff we dealt with were all quite pleasant. The situations we found varied from annoying to ludicrous.
Here is the chronology of our stay:
1--Registered in room 307 after 4pm on the 30th.
2--The TV set would not get channel 4, CBS.
3--Moved to 306, set did get channel 4.
4--Went to bar to order Sam Adams beer. Out of the most popular beers in Boston.
5--Next afternoon spent 1 hr calling the shuttle pick up from New England Baptist hospital.
6--Took a cab to Holiday Inn.
7--When I complained about busy signal, very nice man said he was understaffed.
8--When time came for me to find my car was told by the man at the desk that he was new and did not know how to get to the parking area.
Worst Guest Service
BETHAY, OK -- May 2010 there were 25+ people traveling to OK to attend graduation ceremonies. I booked us into the Holiday Inn Express in Bethany Ok. We chose Holiday Inn Express partly for their Priority Club Membership ... read full review5 Replies - Latest reply on 07/16/2011
I stayed for a week at the Holiday Inn Select on Viger St. in Montreal. My room was disgusting dirty and smelled really bad. The carpets were spotted. The tile floor was dirty feeling. Furniture smelled and was dirty. There were even con webs. I had a balcony and the sliding door was broken. Exhaust fan in the bathroom was full of dust that Hung from the vent. Towels were smelly and the walls were dirty.
4 Replies - Latest reply on 06/11/2011Add reply
I felt so gross in this room. It is listed as a 3.5 star but should not even be a 2. TV was old and decor very outdated. Cost 160.00 per night! Rip off.
QUINCY IL, ILLINOIS -- There is two so called want a be bosses at this hotel that needs a rude awaking about how to treat there employees. one is male and one is female. the female daughter works in housekeeping where I use ... read full review2 Replies - Latest reply on 03/20/2011
I am a frequent traveler and usually stay at another brand of hotels. I decided to give Holiday Inn a try because of a free nights promotion they were running. I earned 5 free nights and later booked them for my son's wrestling tournament. The tournament was cancelled and I lost all 5 of the free nights due to a rule that these particular reward nights could not be cancelled once booked. This rule was not publicized during the promotion, and I only found out the hard way. Their repsonse to my complaint took 6 emails. And ended with them just telling me "too bad".1 Replies - Latest reply on 01/06/2011Add reply
I was trying to plan a trip for my girlfriend and I to New York. We normally love to stay at the Holiday Inn Express wherever we go. I am currently a member of their rewards program. I emailed the ... read full review23 Replies - Latest reply on 12/14/2010
Our company is on the road 365 days a year, and I ALWAYS stay at Holiday Inn. Without going into full detail of the work I do, there are nights when I am up working all night and can't make it to my hotel room. It is not fun, but sometimes I'm up for a couple days. I didn't realize "THE SCAM" that Holiday Inn pulls on it's priority members until just recently. If you book a room, and don't end up checking into it then they charge you and don't reward you any points!!! WHY IS THIS? They don't even have to clean my room, so I'm saving them money by not showing up. They don't have to wash my towels, make my bed, or do anything!! WHY CAN'T YOU JUST REWARD THE PRIORITY POINTS? I was given the run around by the Holiday Inn Headquarters (1-800-314-2621) about how the hotel has to pay for the points... Okay. What is your point? If you are going to pick a hotel group to become a priority member at, then don't pick Inter Continental Hotels Group. FYI, I'm priority club member: 867064290 and my stay was Oct 22,2010, so feel free to give my points. Thanks.1 Replies - Latest reply on 11/16/2010Add reply
We had a reservation with hotel HOLIDAY INN EXPRESS WASHINGTON DC NORTHEAST.
On the 23rd October we contacted the Central Reservations Call Centre and asked if we can transfer our booking from HOLIDAY ... read full review1 Replies - Latest reply on 11/09/2010
Beware of "Best Rate" Booking
SHREVEPORT, LOUISIANA -- Best rate booking is claimed to be "deeply discounted rate". Not true. They charge you prior to your stay and you cannot cancel by phone or online.
My reservatopm was for 5420 Interstate Drive ... read full review7 Replies - Latest reply on 11/09/2010
Thieves as well as money hungry
50 EIGHTH ST, SAN FRANCISCO, CALIFORNIA -- Me and my aunt and a friend of the family went a little trip to San Fransisco. My aunt booked us in at the holiday day inn three days the three of us spent there and I'm the only one who didn't enjoy ... read full review
Get a grip!
This is to all you travelers out there! Holiday Inn Express is just a brand, just like fritos. They are individually owned and operated. Which means that the brand has a standard. But not all owners follow ... read full review15 Replies - Latest reply on 10/05/2010
BISHOP, CALIFORNIA -- Holiday Inn Express....while not all Holiday Inn expresses are the same this review is regarding the review process in general. Most hotels have a central review process not Holiday Inn Express. Each hotel is independently owned and operated. I have stayed at many holidahy inn express and what one calls pillow top is NOT the same bed, I recommend that you ask each regarding their beds. About 1/2 of all the hotels are way below standard, and the food variety also varies. The one hotel that stands out to me for being WAY Below standard for this chain is the Bishop Holiday Express. Rooms were over priced, dirty bathroom, beds were very comfortable, air conditioner loud...soo loud that we couldn't hear the TV that was located next to air conditioner, TV sound had b een adjusted low and we couldn't control. Called maintanence to adjust but he couldn't speak English!! Complained to desk next morning and was not giv en an adjustment on bill as promised. 1 Replies - Latest reply on 09/21/2010Add reply