Bed bugs where found in stateroom. Move to another room but clothes were not taken care of as asked and only 100 dollars given for the situation. Treatment was worse and there were other cabins affected also. Stateroom was lower in value, and a whole day at sea was lost. Ship overall was dirty and lack of crew in all areas. Bathroom was not working right for several days.
Was not told about problem until after room was being taken apart. Overall service was very poor.
WASHINGTON -- Three months ago. Holland America accepted a reservation from my wife and I for a cruise on March 10, 2007. Two weeks ago, they contacted my agent to tell them the pricing was incorrect and it would cost us an additional $1200 to keep the reservation. This was after I made all the plans around this cruise including paying $138.00 for travel insurance which I was told was non-refundable. I think this is outrageous and without merit. I am now without a vacation and lost money due to Holland Americas inability to make a compromise of any sorts!5 Replies - Latest reply on 12/15/2006Add reply