In June we booked a cruise for my mother's 80th Birthday. A week later, based on a variety of circumstances she realized she couldn't go and Holland America refuses a refund, in spite of the fact that they could easily fill the cabin. This company has managed to turn what should be a time of celebration into a hardship for the entire family. I have never before encountered such cold-hearted and poor customer service. All they'll do is quote their no-refund policy at us without any element of human understanding... I've called my local TV station who is looking into it and I guess I have no choice but to voice my frustration wherever possible to warn others.
SEATTLE, WASHINGTON -- HA needs to review their "policy" of predatory insurance sales. Grandma books a cruise for February of 2008... She is told she MUST BUY INSURANCE at the time of booking. Grandma cancels 10 months before the cruise departs, and HA refunds only the cruise portion of her deposit and POCKETS $600 for the insurance. HA has 10 months to sell the cabin to someone else. I could see 90-120 for non-refundable insurance, but 10 months?
Yes, I've heard that the rules are "on the website", but Grandma doesn't do the web. SHAME ON YOU! Stealing Grandma's money like that. The least HA could do is give her a credit for a future trip. I hope the Shameless Commerce Division of HA is satisfied!
Bed bugs where found in stateroom. Move to another room but clothes were not taken care of as asked and only 100 dollars given for the situation. Treatment was worse and there were other cabins affected also. Stateroom was lower in value, and a whole day at sea was lost. Ship overall was dirty and lack of crew in all areas. Bathroom was not working right for several days. Was not told about problem until after room was being taken apart. Overall service was very poor.
WASHINGTON -- Three months ago, Holland America accepted a reservation from my wife and I for a cruise on March 10, 2007. Two weeks ago, they contacted my agent to tell them the pricing was incorrect and it would cost us an additional $1200 to keep the reservation. This was after I made all the plans around this cruise including paying $138.00 for travel insurance which I was told was non-refundable. I think this is outrageous and without merit. I am now without a vacation and lost money due to Holland America's inability to make a compromise of any sorts!