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Holland's Predatory Insurance Sales - SHAME ON YOU!
Posted by on
SEATTLE, WASHINGTON -- HA needs to review their "policy" of predatory insurance sales.

Grandma books a cruise for February of 2008 ...
she is told she MUST BUY INSURANCE at the time of booking.

Grandma cancels 10 months before the cruise departs, and HA refunds only the cruise portion of her deposit and POCKETS $600 for the insurance.

HA has 10 months to sell the cabin to someone else. I could see 90-120 for non refundable insurance, but 10 months? Yes, I've heard that the rules are "on the website", but Grandma doesn't do the web.

SHAME ON YOU! Stealing Grandma's money like that. The least HA could do is give her a credit for a future trip.

I hope the Shameless Commerce Division of HA is satisfied!

     
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User Replies:

Anonymous on 2007-05-09:
The "insurance" is optional. From what I understand, one point of the "insurance" is to get a refund if the cruise is cancelled.

http://www.hollandamerica.com/policies/cancellationprotection.do?category=berkely

This sounds like exactly what it was used for.

It's not HA's fault that grandma doesn't do the web. Perhaps YOU should have helped her book her cruise.
Slimjim on 2007-05-09:
Why on earth would they refund the insurance??? It was actually used in this case. That's like getting in a car accident, having the insurance company pay for fixing the car, and then want a refund on the premium.
rhondam718732 on 2007-05-09:
Are you insane? As slim said, why would you get a refund of insurance? The reason you pay it is in case something like this happens. Regradless of whether or not it happens, you don't get refunded. And it's OK if Grandma doesn't do "the internet" but she could have asked for something mailed to her or gone in person for the actual rules and signing, etc.
Pomona Guy on 2007-05-09:
Did she book her cruise through Holland America?
Anonymous on 2007-05-09:
Ditto: Slimjimjohnson2000. HA has a 66% approval rating, that's about as good as it gets around here.
Anonymous on 2007-05-09:
I can't believe I'm saying this, but I'll have to agree with slim on this one.
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Bed bugs in stateroom of Veendam
Posted by on
Bed bugs where found in stateroom. Move to another room but clothes were not taken care of as asked and only 100 dollars given for the situation. Treatment was worse and there were other cabins affected also. Stateroom was lower in value, and a whole day at sea was lost. Ship overall was dirty and lack of crew in all areas. Bathroom was not working right for several days.
Was not told about problem until after room was being taken apart. Overall service was very poor.
     
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Price Fixing
Posted by on
WASHINGTON -- Three months ago. Holland America accepted a reservation from my wife and I for a cruise on March 10, 2007. Two weeks ago, they contacted my agent to tell them the pricing was incorrect and it would cost us an additional $1200 to keep the reservation. This was after I made all the plans around this cruise including paying $138.00 for travel insurance which I was told was non-refundable. I think this is outrageous and without merit. I am now without a vacation and lost money due to Holland Americas inability to make a compromise of any sorts!
     
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User Replies:

Shakra on 2006-12-15:
Don't you have a receipt?
aboutgettingeven on 2006-12-15:
Of coarse but they claim they do not have to honor it!
bill on 2006-12-15:
If you hae a recipet I believbe they have to honor the reservation. I would definitely contact your State Attorney and the State Attorney were Holland Americe has its US headquarters.
aboutgettingeven on 2006-12-15:
I intend to notify everyone I can about this issue.
Shakra on 2006-12-15:
I'd be taking them to court then. It's called breach of contract and they will have to return your money if they are found to be negligent.
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