Bigotry in Fashion at Hollister Co, Alpharetta, GA
ALPHARETTA, GEORGIA -- Two weeks ago, my 14 year old daughter purchased a blouse and a skirt with cash at Hollister Co store in North Point Mall, Alpharetta, GA. She shops at this store regularly. Last Wednesday, October 12, 2011, despite having her receipt and the unworn clothes that did not fit, store manager "Oscar" refused to give her back cash for the exchange difference because her returned clothing had no tags on them. "Oscar" implied that she could be trying to return fake Hollister clothes, which is why he would not give ehr back cash, but store credit instead. She explained to him that she didn't try the clothes on in the store because a medium usually fits her. When she got home, she removed the tags, then found out the medium was too narrow in the shoulders, and too big in the skirt.
"Oscar" claimed the clothing was not in "original condition." I told him she didn't know she wasn't to remove the tags, it DOES NOT SAY SO ON THE RECEIPT, and that I have never had this problem with any retailer I shop with. I politely asked to speak to his manager. He refused my request to speak to his manager. Meantime, his rag-tag bunch of store associates injected themselves into our conversation which did not concern them. They goaded him on, telling him to continue threatening me and to throw me out of the store when I insisted I wanted to speak with his manager.
Hollister clothes is branded merchandise AND there is no other Hollister Co store for many miles around. I mentioned this to "Oscar."
All this resulted in a very unpleasant experience for my daughter who loves to shop at Hollister. The customer service I received from this store was of the dumpster variety. Rock bottom. Disgraceful. I've turned this experience into a lesson for my daughter: Do not shop at stores that do not value you as a customer.
This is not the first time I've had a negative experience at this store. My daughter has reported being in line and having customers berate with snide remarks, black girls who come in to shop.
Hollister Co is owned by Abercrombie & Fitch, which is no stranger to lawsuits concerning bigotry on both sides of the counter and of unfair business practices; lawsuits that have cost them multimillions of dollars. I suppose my daughter's and my experience was more 'Business as usual' for a company dedicated to their "Look Policy" as it concerns customers.
It seems that bigotry is still in fashion at Hollister Co!