10 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Silent customer
Posted by on
EL PASO, TEXAS -- 09-30-2009
today I went into Hollister 3 times and here is my story.. the Hollister in El Paso tx at cielo Vista mall #915-887-0966...the first time I went in I was window shopping...the 2nd time I went in to buy merchandise... I was given 3 gift cards for my birthday.. $50, 30 and 25... I took the $50 and $25 cards with me... not once did anyone say, "hi," or "welcome to Hollister"... no one offered to help or asked if I was doing okay... coming from a business point of view... not acknowledging the customer isn't at the top of the list for good customer service... so I get up to the register and I'm told that one of my gift cards does not have money in it.. imagine my surprise.. that my family would get a gift card from anywhere and give it to me without any money... does Hollister give away gift cards with empty balances?.. luckily the $50 gift card registered... so I put the remaining 33.90 on my debit card... when I get back home I try the polo on and find that it doesn't fit my style and so I decided to take it back... no problem I thought to return the polo and get the refund back onto my debit card.. so I go back into the store a couple hours later, for the 3rd time today... again no one acknowledges me.. what a surprise... so there is only one person in front of me at the register... after waiting a few minutes the clerk comes up to the register... does not apologize for the wait or ask how he can help us... so he proceeds in cashing out the customer in front of me.. after he is done... he just walks off.. does not tell me that he will come back or even acknowledge that I am there... how would you have responded so far?.. so a couple minutes go by and he comes back.. I advise him that I want to return the polo... he calls the manager over the intercom to authorize the return.. standard procedure no biggie... so the manager comes to the register.. and the clerk, not the manager, tells me that even though the polo is worth less than 32.00 and my debit charge is 33.90...that I cannot be credited back on my debit card... wow so Hollister gets $50, 30, 25 and my 33.90... is Hollister really that hard up for cash?... no other options given.. no apologies... and so I walked out the store completely disgusted with the service that was provided... what service really?.. I could've gotten better service from a self check out register... at least it says thank you...
so my money and my time that I won't get back were lost...I'm not the kind of customer to raise a fuss or be rude..I'm the silent customer who focuses on never coming back to your store and telling at least 20 friends and family... so for 33.90+25.00= 58.90 ... Hollister will lose several customers and future revenue...I am so upset that I am going to return all the merchandise...I guess you could say that I had a bad experience with your company...unfortunately I still have to go back to return all my merchandise of 83.90...I'm going to try returning the merchandise at another store... even though it says I can on the receipt I wonder if ill get the same treatment...

thanks for your time,
the silent customer
Read 23 RepliesAdd reply
User Replies:
Ytropious on 09/30/2009:
So why wouldn't they return it? Or would they but not credit to your debit card? Usually when you split payment like that you end up getting a merchandise credit, which is what I'm guessing they offered you and you didn't bother to include in your review. I don't see a whole lot wrong with that. Pay with gift card you get a gift card back basically.

And the 25 dollars on the blank card was never "your money" it was a gift to you, whoever gave you the card didn't have it purchased properly. How do you know they got it at Holister and not at a grocery store that sells popular gift cards? Those places are usually the source of false empty cards. I'd ask the gift giver what's up with that and get some insight, since its technically their money getting lost and not yours.

As for service, not all places are friendly like that. I haven't popped into a Holister in ages but I've never been greeted going in there, I didn't think they were that kind of store. If you stopped shopping at every place that didn't greet every customer you'd run out of places to shop real quick. Moral of that story, it's not the end of the world, there are much greater retail offenses in my opinion.
Starlord on 10/01/2009:
This person complains no one cheerfully greeted them when they entered the store. We have seen others complain that they were approached by a store employee who asked if they could be of help, as if they suspected the customer of evil intent. You can't have it both ways. Why don't people decide whether they want help or they think the store people are spying on them or supsecting them of criminal activity? Ytropius has already addressed my other thoughts quite nicely.
yoke on 10/01/2009:
We have shopped Hollister for a couple of years and I can tell you they lack in customer service. Other than when you first walk in and they say hello have you been to our other store Gilley Hicks, I have never been asked if I needed any help. I am glad my daughter is starting to get away from wanting to shop there.
Anonymous on 10/01/2009:
Yoke, when we ask if you need help, we get smart remarks and told they will call us if they do. Like Star said, you can't have it both ways. And customers who yap on a cell phone and ignore you are the ones who usually get the holier than thou attitude when they DO need help.
Eloise on 10/01/2009:
Someone gives you a gift card and you don't like the store. What do you do? You buy something then return it and ask for the 'money' to be put on your debit card. Now you don't have a gift card you have cold hard cash. This scheme works out really well if the gift card is stolen. Not that I am suggesting the OP 'stole' anything. Just food for thought.
yoke on 10/01/2009:
Lady, problem is I have never been asked if I needed help in the Hollisters I have been to and I have never seen anyone actually helping someone. I have seen them stand around folding clothes, but that is it. The one time I did ask a question I was given the wrong answer. They have zero customer service skills. When you cash out you are never asked did you find everything OK or did someone help you.
Anonymous on 10/01/2009:
Yoke, the point is when you go to the Dollar General or Freds they don't ask if you need help. It isn't that kind of store. Maybe Hollister's isn't either. Just ASK when you need help or LOOK for yourself. And sorry for your wrong answer. People DO make mistakes.
JR in Orlando on 10/01/2009:
When did we become a nation that we needed a shopping "experience." I go into a store to buy something at the best possible price. I don't care if anyone says "hi" to me, if their price is lower. I always figure that greeters such as those in WalMart are there to insure that any shopper bringing a return is stopped there.

I always question how many of these "shoppers" say hi to the clerks. Perhaps the customer's attitude, demeanor, and physical body language say don't talk to me. I am friendly and rarely come in contact with a rude or impolite clerk.
Anonymous on 10/01/2009:
JR, if you talk, they get mad, If you don't they get mad. It is a no win situations for us lowly working people. I wonder how my customers would feel if I yapped on my cell phone while checking them out. I wonder how many would report me to my manager for my 'rudeness'.
JR in Orlando on 10/01/2009:
LadyScot: I own a small store and when people come in and try to check out while still on their cell phone, it drives me crazy. They can't take two minutes to set down their phone and behave civilized. It holds up customers behind them, they are struggling to write a check, while still talking. And you are right, if I did that they would be mad at me. Cell phones are just a result of a national impatience arising from the immature belief that they are entitled to get what they want the exact minute they want it, or they are angry like little kids.
Anonymous on 10/01/2009:
That drives me nuts when people come in still yapping on their phones. And I need to ask them questions, so I either have to wait for them to finish yapping or I get the index finger for "wait" and shoot me an angry look. All the while my line is getting longer.
Anonymous on 10/01/2009:
I've been a customer in that line bearkakitten. I get this primal urge to grab that phone from them and throw it across the building. I think that would be very satisfying.
Anonymous on 10/01/2009:
Stew, come to my Walmart and do it. I will give you all the stars you want.
Eloise on 10/01/2009:
Stew, I will cheer you on! Cell phone usage has become out of control. I love watching the rednecks walking around Walmart with their ear pieces on. Who do you think is going to call that is so important it can't wait till they get home? The Noble Prize Committee?
Anonymous on 10/01/2009:
LOL, You're speaking my mind Eloise. How about having diner at a restaurant with somebody who's on their mobile phone talking or texting the whole meal. Am I the only one who thinks that's beyond rude. The easier it is for us to communicate with each other the more socially isolated we become. I guess I'm just behind the times.
Eloise on 10/01/2009:
I must be right there with you, Stew. I only turn mine on when my kids aren't home and I need to be reachable.
Maybe we can start a revolution!
Anonymous on 10/01/2009:
You would be my favorite customer ever if you were in my line and did that.
Disaster Worker on 10/01/2009:
Eloise, do you mean the "Nobel Prize"? Never heard of a noble prize, however, I think some of my fellow paramedics deserve a prize for being noble!
Eloise on 10/01/2009:
My bad! But I gues you must be Noble to get the Nobel Peace Prize.
Ytropious on 10/01/2009:
BA JR, when did shopping have to be about how nice everyone is? I don't CARE if anyone says hi to me, I actually prefer not being pestered for help or dragged into a convo with the cashier. And as a cashier myself who rarely gets a thank you or anything from the people who just take their receipt and go is what it is. I've learned to be the most efficient cashier I can be, and that includes minimal talking. I can't STAND getting "the finger" when someone is on the phone. Don't walk up to the register until you are DONE talking, how hard is that? Don't come up to me then make ME wait for YOU by putting a finger up or smiling and rolling your eyes like "oh this person on the other side likes to chat I'm sorry, they're the ones who won't shut up not me"...that doesn't make it any better.

And Stew I totally get you about the people in restaurants yacking on cell phones, but what about when the entire place is empty and they choose the table right next to you? Hubby and I were at McDonalds the other day and this one loud mom, daughter, and grandmother and grandfather picked the table right next to us to talk about potty training and their 18,000 debt and buying $4,000 worth of carpeting. I was so pissed I wanted to get up and move to another table, since literally every other table was available. We passed the grandfather when throwing our trash away and he remarked "bet your upset you couldn't have a nice quiet lunch huh?" in a semi joking, semi apologetic, semi serious way. WTF was that about? If you knew you'd be annoying us why didn't you pick another table where someone wasn't already sitting!
Eloise on 10/01/2009:
Poor you! How hard could have been for the 'loud' people to pick any other table. I think I'd have said something when he said that. You are totally justified in feeling angry and frustrated.
Ytropious on 10/01/2009:
He said it to my husband and not me, and was away from his table coming back from the counter for something when he said that. My husband just sort of did a sheepish "heh" and nothing more. If he had said it to me I would have given that sarcastic "you hit the nail on the head" grin and walked away.
Terry Smeck on 07/28/2013:
So mad I can't type. Waited in line 15 minutes. Jeans had an incorrect tag. Ck. out girl told me to go get another pair. 6 ladies working there and nobody could go get me another pair. I said forget it and told manager. She said well I'll go with you. Really? No I'm sorry or anything? Just I'll go with you. I don't need someone to hold my hand. Called customer service and told the rep. and the phone was silent. I said are you there? She said yep I'm here. I said that's what took place. She said " OK, well I'm sorry. Do you have any other complaints or comments?" You have got to be kidding me!!!! Poor,Poor,Poor Customer Service
Close commentsAdd reply
Bigotry in Fashion at Hollister Co, Alpharetta, GA
Posted by on
ALPHARETTA, GEORGIA -- Two weeks ago, my 14 year old daughter purchased a blouse and a skirt with cash at Hollister Co store in North Point Mall, Alpharetta, GA. She shops at this store regularly. Last Wednesday, October 12, 2011, despite having her receipt and the unworn clothes that did not fit, store manager "Oscar" refused to give her back cash for the exchange difference because her returned clothing had no tags on them. "Oscar" implied that she could be trying to return fake Hollister clothes, which is why he would not give ehr back cash, but store credit instead. She explained to him that she didn't try the clothes on in the store because a medium usually fits her. When she got home, she removed the tags, then found out the medium was too narrow in the shoulders, and too big in the skirt.

"Oscar" claimed the clothing was not in "original condition." I told him she didn't know she wasn't to remove the tags, it DOES NOT SAY SO ON THE RECEIPT, and that I have never had this problem with any retailer I shop with. I politely asked to speak to his manager. He refused my request to speak to his manager. Meantime, his rag-tag bunch of store associates injected themselves into our conversation which did not concern them. They goaded him on, telling him to continue threatening me and to throw me out of the store when I insisted I wanted to speak with his manager.

Hollister clothes is branded merchandise AND there is no other Hollister Co store for many miles around. I mentioned this to "Oscar."

All this resulted in a very unpleasant experience for my daughter who loves to shop at Hollister. The customer service I received from this store was of the dumpster variety. Rock bottom. Disgraceful. I've turned this experience into a lesson for my daughter: Do not shop at stores that do not value you as a customer.

This is not the first time I've had a negative experience at this store. My daughter has reported being in line and having customers berate with snide remarks, black girls who come in to shop.

Hollister Co is owned by Abercrombie & Fitch, which is no stranger to lawsuits concerning bigotry on both sides of the counter and of unfair business practices; lawsuits that have cost them multimillions of dollars. I suppose my daughter's and my experience was more 'Business as usual' for a company dedicated to their "Look Policy" as it concerns customers.

It seems that bigotry is still in fashion at Hollister Co!
Read 10 RepliesAdd reply
User Replies:
Anonymous on 10/20/2011:
I don't see the problem here. Unless your returning a defective item, most stores require the original tags to be attached or at least accompanied by a receipt. The return policy is printed on your daughters receipt and it does state that the clothing needs to be in the original, unworn condition. Without the tags, there is no way to prove the clothing is unworn.
SuzeB on 10/20/2011:
This situation does not sound like bigotry to me. Unless Oscar specifically stated that your daughter was attempting to return fake merchandise I believe that this is a case that "original condition" means that the tags have not been removed.
NutterButter on 10/20/2011:
Please do not use this as a lesson for your daughter that throwing the race card may get you around company policies.
trmn8r on 10/20/2011:
I missed the bigotry, but you evidently did not. Could you please point out where it entered into the picture?

Sometimes a complaint abruptly goes from "there was this issue" to "the threats continued" and it isn't evident how this came to be. This is one of them. Don't know what that is about.

IN any event, this policy is actually very common at retailers. The reason is to cut down on fraud. One example (not saying you did this) is when someone wears an item to an event, and then tries to return it (the used item) to the store.
yoke on 10/21/2011:
Since Oscar was the store manager why would his manager (which would be a general manager) also be there?
Hollister is usually pretty good about returns, I have even returned items there without the tags on them without a problem.
There is more to this story.
Anonymous on 10/21/2011:
My son is 16 yrs old and from the time that he could dress himself, he was told not to remove tags until he tried everything on and he was sure that it fit right and it was really what he wanted.

It's not to late to teach this to your daughter.
Nohandle on 10/21/2011:
Taylorh2 is correct here and her lesson to her son should apply to everyone regardless of age. Try on the clothes at home BEFORE the tags are torn off. I knew someone who would purchase a half dozen pairs of jeans at the time for her son. Same style, fit, stock#, color and the whole ball of wax. He had to try on each pair she had purchased. Guess what? On occasion a pair was mislabeled.

I don't want to go into a store and purchase something that the original tag, I don't mean price tag, had been removed from. How do I know someone didn't "borrow" that garment for an occasion, wear once, and return free of charge?
Starlord on 10/21/2011:
I am 65, and my moother taught me at about ten years of age never to take the tags off clothing until we were sure they fit. Rather than teaching your daughter that she doesn't have to go by established policies, it should be a lesson ion being a responsible purchaser. Your daughter needs to try clothing on at the store, because there can be wide variances in fit from one item to another. The store did not show they did not value you as a customer, they require you to follow standard procedures. They do not need to put this on the receipt, because it is something you should know and have taught your daughter.
Hollister Has Poor Customer Service on 12/15/2012:
This evening, my son and I purchased four shirts from your Hollister store in Tallahassee, Florida. The long wait in line, and shirt ringing up at $34.50 when it was actually listed on sale for $20 was easily overlooked. However, it was quite disappointing and inconvenient to say the least when we drove 50 miles to our home in Georgia to learn that two of the shirts still had the security tag affixed to them. I had not planned on coming back into Florida for a while, yet my son was looking forward to wearing one of those new shirts for his birthday dinner tomorrow evening. Very disappointed. Additionally, when I called the store to advise Kelly, the manager, of the issue, she was apologetic about how she was unable to help me when "my problem." I understand that Abercrombie is a multi-million dollar industry, yet I'd hope that no matter how far removed the A and F Headquarters is from the customer, that satisfaction is always a priority. Manager, Kelly, referred me to a 1-866 number. When I finally got through to someone at that number, they referred me to e-mail hollisterco@hollisterco.com, which I have not received a response to. Hollister's customer service provides good reason to stay away from the store, or their partner store, A and F.
Jesse on 10/06/2013:
You forgot to metion how you were very rude, how you threw a cup of Starbucks coffee at us..that's when we decided to call mall security to take you out..even your daughter was sooo ashamed of you she appologized to us. The clothes DID indeed looked worned out and sketchy..Hollister at North Point is probably the easiest to return things at. I don't know why you play the race card when we were all not white ..2 hispanics one half balck half white and one black..
Close commentsAdd reply
Hollister Gift Card Scam=ripped Off By Overpriced Clothing Company!!
Posted by on
111 WOODFIELD MALL, #G, SCHAUMBURG, ILLINOIS -- I shopped at HOLLISTER over Xmas 2009 for my sons they "liked" the overpriced clothing for some reason! I guess because its popular and kids nowadays don't realize they are being ripped off by big Companies like Abercrombie & Fitch! Personally I think Old Navy, American Eagle, JC PENNEY and Express have better clothing and better discounts but that's what they wanted so I went shopping at Hollister, I was told they had a promotion going on if you spent 75.00 and over you would receive a free gift card worth 25.00 dollars on it so I spent over 150.00 to receive two gift cards with each having 25.00 on it!

Honestly it was SO loud in there I could barely hear what anyone was saying that and the Store reminds me of a cave as its soooo dark you can barely see what you are looking at...to me the whole shopping experience was annoying as all get out!! Plus I kept looking at the prices on the clothing and they are waaaay over priced for what you get!!! The cashiers behind the counter are not that friendly I believe they probably don't get paid enough while the company is raking in all our hard earned bucks and laughing all the way to the bank sitting in there Mansions laughing about how rich they are becoming off of there high priced clothing by our teenagers they are ripping us ALL off as well as the kids who work at the store because they are not getting paid enough!!! Anyway I gave my sons the gift cards along with the clothing for Xmas, well low and behold when my one son went to use the gift card the other day he was told it had a ZERO balance and that the gift card expired Jan 31, 2010! SAY WHAT??!!!

My son called me and I started to steam, why would it be expired when it doesn't say it anywhere on the receipt, gift card or any sign in the store and plus not one of the cashiers or workers told me DON'T FORGET your gift cards expire end of Jan so make sure you use them!!!!! HELLO what a big SCAM HOLLISTER has going on!!!!! Unbelievable this company needs to zero out everyone's gift card with the scam they expired end of Jan without even letting the consumer know!!! Well so any money they saved doing this actually cost them more than they know as I won't EVER shop there again nor will my sons and any future grand kids they might have etc etc!!!

And I'm sure by reading the other comments that a lot of people are P OED about this scam Hollister pulled off all in the name of keeping there 25.00!!! WAKE UP YOU SCAM ARTISTs "HOLLISTER" BIG RIP OFF, OVER PRICED COMPANY!! You lost a lot of customers over your deceptive practices!!! Besides who wants a T-Shirt with a big red 7 on it or some hoodie that has BOLD letters with the Lame HOLLISTER name on it anyway haha!! Sounds like another Class Action Lawsuit in the making!
Read 3 RepliesAdd reply
User Replies:
Anonymous on 03/20/2010:
The consumer market is what drives prices on products, not your opinion. You seem so enraged with their company that you shouldn't shop there even if that's what your kids want. Tell them they rip people off and that's it. There is no way they would give you a gift card without the terms and conditions on the paperwork somewhere. The problem is that none of you read it.
Savvy Shopper on 03/20/2010:
For some reason my whole review didn't get posted so I will finish it here, as I was saying UNBELIEVABLE HOLLISTER and there parent company ABERCROMBIE & Fitch needs to rip people off by zeroing out all the gift cards on Jan 31, 2010 without so much as telling it expires on the card, receipt or signs in the store and not one employee told me they expired! What a rip off company they are and I will not ever shop there again!! The shopping experience was awful anyway because it was tooo DARK and TOoo loud!! Yuk to them keep your high priced cotten clothing that you hardly paid anything to make but are ripping all of us off!!!!
Ytropious on 03/21/2010:
You are not alone, there are a lot of others who have posted about this same thing. It seems Hollister made a big no no with not printing the expiration directly on the cards like my company does.
Close commentsAdd reply
Deceptive gift card promotion -- store won't resolve issue
Posted by on
CHICAGO RIDGE, ILLINOIS -- I shopped at Hollister for Christmas gifts. The store offered a promotion: a free $25 gift card with purchase. I qualified for the gift card and just learned, when I tried to use it, that the company zeroed out the balance on January 30, 2010. The sales associate I dealt with never told me the promotional gift card had an expiration date. Furthermore, nothing on the card or on my receipt indicated an expiration date. When I called to complain, I was told there was nothing they could do about it. The person I spoke to admitted that the company put nothing in writing or on the gift cards to notify customers of the expiration date. All of the merchandise I bought at the time (over $120 dollars worth) were Christmas gifts except for a bottle of $38 perfume, which I bought for my daughter's birthday this month. I will return the perfume and never shop at any Hollister or Abercrombie stores again. I have four daughters -- I hope the company thinks it was worth losing five future customers and a $38 dollar sale to save $25.
Read 5 RepliesAdd reply
User Replies:
Ytropious on 02/03/2010:
That's kind of sucky, but I have a hard time believing it wasn't on the back of the card or receipt or printed on a flyer in the store. Where I work our expiring promo gift cards have the expiration date printed right on the front.
fourdaughters on 02/03/2010:
You would expect that, but the person I spoke to when I called admitted that it wasn't printed anywhere and that they relied on their sales associates to tell the customers. I got the impression from the store clerk that I wasn't the only one just discovering the unpublished policy. Glad to hear your store has their act together.
Ytropious on 02/03/2010:
That's pretty stupid then, at least they admit they were wrong. How do they expect you to know otherwise?
martham on 10/06/2010:
It said the expiration date on the gift card sleeve and also on all the promotional marketing within the store. Why are you complaining? You got the merchandise you paid for and were willing to buy, and you got a free gift card. You missed out on using it, but what's the problem? No loss, no gain. Please don't complain about free money you're getting. Almost every store with promotions like this, there is an expiration date. If you were wondering, ask! Half blame on associate for not mentioning it, half blame on you for not asking!
ashley222 on 12/06/2010:
They had an expiration date printed on the sleeve. I should know because I work there.
Close commentsAdd reply
Gift Returned With A Gift Receipt
Posted by on
I wanted to return the merchandise to get the store credit with a gift receipt and the cashier returned to the original credit card even though I specially requested that it's a gift. I called the customer service, emailed them, talk to the manager to stop the transaction and resolve this issue.

Horrible customer service. Nobody even tried to help. Horrible horrible...

Read 4 RepliesAdd reply
User Replies:
jktshff1 on 03/21/2011:
that don't sound right.
clutzycook on 03/22/2011:
To return money to a credit card, don't they normally have to have the card used? In instances like this where it was a gift and I obviously don't have the card the item was purchased with, most stores will give you store credit. Not the most ideal, but better than nothing.
momsey on 03/22/2011:
That definitely doesn't sound right. Have you talked to the gift giver to make sure the return was made to their credit card?
unhappy999 on 03/22/2011:
I have returned things and the credit has gone back to my card without them scanning my card or seeing my card. Some stores can do this and some can't. When they scan the barcode, the credit card number is known to the computer and the credit goes back to my card. In this case, I don't know why they wouldn't give you store credit.
Close commentsAdd reply
Gift card expiring
Posted by on
MICHIGAN CITY, INDIANA -- I received a gift card at Hollister around Christmas time as a promotional from Hollister. I gave it to my daughter and she tried to spend it last weekend and we were told it expired. The sales clerk said that happened a lot and I should email the company. I emailed them and they said they tried to let their local stores know and it was on the gift card sleeve that it would expire 1/31/2010. First of all, I never received a sleeve for my gift card. The gift card does not say it will expire. The clerk never mentioned that it would expire and there was no signage in the store that it would expire. My response from Hollister was that I should sign up on Facebook to get their information on gift cards and that that would keep me informed. WHAT???????? How was I supposed to know that I would have to go to Facebook to find out when my gift card expired??????????? I will join the class action lawsuit against Hollister and maybe that will resolve the matter.
Read 12 RepliesAdd reply
User Replies:
Anonymous on 03/15/2010:
It was expired! The clerk obviously just wanted to get you out of his/her face. Use it before it expires!
Anonymous on 03/15/2010:
Just, if they were not given anything that says when it expires and there is no expiration date on the card, then how are they to know when to use it by?
Anonymous on 03/15/2010:
" I will join the class action lawsuit against Hollister"

What are you going to sue for? You aren't out any money. It was a promotional gift.
Ytropious on 03/15/2010:
This is turning into a common complaint. At least at my work our cards are printed with the promotional expiration date right on them so there is no confusion. Wouldn't be hard for Hollister to have done the same.
yoke on 03/16/2010:
Hollister needs to do the right thing and accept the cards. The consumer spent the money in good faith to get the free gift card. Unless it states that there is an expiration date there is none. Hollister and A&F are well aware of their blunder and need to make it right. Instead they are making it a consumer issue and faulting the consumer.
momsey on 03/16/2010:
I hope you take this to corporate, because this is the fourth complaint on here with the same situation.

yoke, BA.
Getreal0910 on 05/11/2010:
As a manager of a Hollister I have to comment on this one. I completley understand your frustation at the situation--but let me explain some things. During the Christmas season, the promotion granted gift cards for a certain amount of money spent, the company did not send us special giftcards, we had to use the giftcards that people buy, which do not have an expiration date on it, instead we were given "gift card sleeves" that stated the expiration date on them. All promotional giftcards were to be placed into the sleeves, and the cashier was supposed to verbally second the date. Now if you can imagine, as I am sure you can, being frequent shoppers, Hollister's/A&F's are CRAZY busy during the holidays, in my store alone, the line was outside of the store! All associates were told about the promotion and to make sure they put them in the sleeves. As a manager I did my best to make sure things were running smoothly. Tens of thousands of promo gift cards were redeemed, unfortunately about a tenth of you did not get to use your cards as they expired. There are TWO reasons for this. ONE--yes it is possible in the haste and crazy day, an associate forgot to put the card in the proper sleeve, or ran out, and used something else..people make mistakes. TWO--after standing in a loud long line, many people were so frustrated, thinking about other things they needed to buy, looking for their credit card, etc. they weren't paying attention to the sleeve, took the gift card out of it threw it away, and gave it as a gift...then later claimed they never received one. In fact I had a woman get in my face and tell me she didn't see the expiration date anywhere on the card, I asked her if it came in a sleeve, she said NO! Her daughter then said "mom you mean this?" she took it..and said "oh this" and I calmy pointed out to her the date on it. Also, a manager cannot simply ring the card through, and believe me..some people can be BRUTAL.and I would have loved to have rung it through to get them out..but we simply cannot. I guess the lesson is..Hollister and A & F should have given us special gift cards, then there would have been no issues. Thanks for your time, I hope you continue to shop our brands.
tommygirl on 09/05/2010:
While Christmas shopping at Hollister, I received a $50 gift card with my qualifying purchase, and not only did it state on the sleeve when it would expire, there was at least one sign right in front of me at the cash wrap, stating the same thing. In addition, there was in-store signage explaining the promotion, which was how I learned about it in the first place. I really find it hard to believe that this customer just happened to purchase the amount that qualified her for the gift card without also learning that it did, in fact, have an expiration date.
Anonymous on 09/05/2010:
Tommygirl, you honestly believe the OP is lying and knew full well when it expired? These corporations are ridiculous. The falling economy is really showing the bad side of companies lately. Hollister should have issued special gift cards with their "special" expiration date. I honestly don't understand why they have these expiration dates anyway. If its a gift card, its a GIFT CARD. most gift cards don't expire, or have a very long expiration date. It just another way companies are being dishonest and losing customers. I don't shop at those places anyway. Theres no way I'm paying 50 dollars for a pair of jeans.
tommygirl on 09/05/2010:
Prince-Caesar. As I stated in my comment, I knew nothing about the promotion before entering the store and seeing the details posted prominently and frequently throghout the store. It is logical to assume that this individual saw the same signage I did.
Anonymous on 09/05/2010:
Well how do you know? Did you shop at this exact location at the exact same time this OP did? You just "assuming" you know the fact about this complaint is ridiculous.
Skye on 09/05/2010:
You know what happens when you assume anything.
Close commentsAdd reply
Hollister gift card scam
Posted by on
During the xmas holiday they ran a special to get a free $25 gift card with purchase(of $75 I believe).I went to use it and I was told it expired on 1/31/2010. The last sentence on the back of my card is"No Expiration date". My receipt doesn't have an expiration date either. I was told that the clerk should have told me when I got it. While they didn't so I guess I'm just out of luck. I certainly was not going to argue with a sixteen year old behind the counter. I know it's not her fault, and I know I'm not the only one this happened to.
Read 13 RepliesAdd reply
User Replies:
momsey on 02/16/2010:
I've actually seen a similar complaint on this site. Take it to corporate!
skelly39 on 02/16/2010:
I agree with momsey. That's b.s. Skip the store and go straight up the chain. And while you're at it, tell them to turn that stupid music down and quit spraying that godawful cologne everywhere!
Anonymous on 02/16/2010:
Someone posted a similar complaint yesterday. I went to the Hollister website and under the terms and conditions of gift cards, it clearly says 'no expiration date.' The company goofed somewhere along the line and they need to make it right for their customers.
momof teens on 02/16/2010:
Went to corporate.Told me too bad I missed out on their promo.Goning to report to att.gen.I'm sure I'm not the only one.
C'monalready on 02/16/2010:
Yes there are no terms or conditions for gift cards that are purchased. The giftcards at Christmas were "promotional gift cards"..meaning the company gave them to you for free, and they can take it back whenever they want. It's like a coupon at a store, once it's up its up.
goduke on 02/16/2010:
I'm kind of siding with the OP here. If the g/c's were promotional, and good only through 1/31, it really needs to say that somewhere. I shopped (a bit too much) at LL Bean over the holidays, and kept getting promotional gift cards (which propelled more shopping), but they clearly had an expiration date on them.
yoke on 02/17/2010:
If they were meant to expire there would have been an expiration date on them, like a coupon does. I think the AG's need to know about this scam.
HCOgirl on 03/03/2010:
I work at Hollister and what is annoying is people like YOU who go up to our cash wrap and make a big fuss over 25 dollars. First of all you have to be 17 to work there so you sure wouldn't be arguing with someone that was 16 would you now? Second when you were given that gift card it came with a slip and the computer prompts us to tell you about the expiration date. You probably were to busy listening to your bratty kids complain about something. 3rd its not a scam, if it was a scam then we would have feds and everything most likely shut down the store. And no on the gift card it does not have a expiration date or on the receipt because these were GIFT CARDS! We do did give a slip with them that said expires. And BTW whoever made the comment about the cologne and the music, CALM DOWN!! Its a teen store, what are ya'll parents doing shopping for your kids the store is for kids 16 and up, ya'll complain about the sexuality the store advertises don't go to it then and tell your kid not to. If you don't like the smell or the music then shop ONLINE. You sure have the time to write complaints about it online.
Anonymous on 03/03/2010:
wow... I don't know what a Hollister is, but if I ever see one you can be sure I'll never go in.
Anonymous on 03/03/2010:
HCOgirl is everything that is wrong with customer service. If the gift card expires it should say so ON the gift card. Not a slip of paper that may or not make it into the customers hand. A message that pops up on the screen telling the employee to tell the customer of the expiration date? Sounds like this is room for human error and the cashier NOT telling the customer about the expiration date. Why are you blaming the OP for not listening because YOU HCOgirl have a problem with children?

In many states gift cards do not expire. Might be something to look in to.
PepperElf on 03/03/2010:
hmmm I wonder if that's the ambercrombie gal come back again...
HCOgirl on 03/03/2010:
Me have a problem with children? I am 18 practically a child myself. Yes gift cards don't expire in many states but that's also the free enterprise system at hand we are not a communist country are we? Its the COMPANYS choice of the expiration date its not controlled by the state. PROMOTIONS are what they are called, in many states promotions expire. On our advertisements FOR the gift cards the many signs around the store said WHEN the giftcard did expire.
PepperElf on 03/03/2010:
I do agree though, there should be an expiration date that the customer can access

if not on the card, then a message on the card reading "check your expiration date and account information at *whatever web address*"

Close commentsAdd reply
Posted by on
P.O.BOX 1695 -- Hollister Co promised us E-Gift certificate of $100.00 for orders 0f $300.00 or more. We ordered and paid online for over $300.00 before Christmas 2009. When we requested the gift certificate they referred us to Abercrombie. Since then we exchanged several emails and received coupon with Zero value plus promises that were never fulfilled.

This is Deceptive Marketing practices which should be monitored by some Consumer Protection Agency.

We are advising our family and friends never to deal with these shady organizations.
Read 8 RepliesAdd reply
User Replies:
tnchuck100 on 03/08/2010:
If only people would stop chasing these "get something for little or nothing" marketing scams. Further, I would not have done business with any company that only has a P.O. Box for a location. But, obviously these marketing ploys are highly successful as can be seen by the number of complaints concerning them.
momsey on 03/08/2010:
What are you talking about, tnchuck? Hollister is a clothing store that is found at most malls. It's pretty standard practice for clothing stores to give you certificates for purchasing certain amount of merchandise. It's not getting something for nothing. You spend x amount of money now, you'll get a certificate in the amount of y to spend at a later date. The OP did nothing stupid by taking part in a promotion.

However, it seems like Hollister/Abercrombie is really bad at their plan, because this is the third complaint about the same thing on this site. I would just keep at them until you get what is owed to you!
yoke on 03/08/2010:
Agree mom, Hollister is a well known store for tweens at malls. They seem to have screwed up their holiday gift card promotion.
Anonymous on 03/08/2010:
Nothing is for free! Enough said.
Ytropious on 03/08/2010:
"I would not have done business with any company that only has a P.O. Box for a location" BA! My retail management teacher said this same thing in class not too long ago.
momsey on 03/08/2010:
Ytrop...just because your teacher said that's a good answer, it's not a good answer for THIS situation. Hollister has a lot of brick-and-mortar locations, I don't know where tnchuck got the idea that Hollister only has a P.O. box for a location.

And justthefaxx...it's true that nothing is free. However, a store offering a promotion had better be able to back it up, and if they don't, the customer better get more than an 'oh well!'
Ytropious on 03/08/2010:
I'm not saying BA for this situation, I'm saying BA in general. Also I very easily found a PO box for Hollister snail mail. That's pretty crappy in my opinion.
Anonymous on 03/08/2010:
Usually, the E-GC is a code to take off the amount at the time of purchase online..where you checkout there would be a box for discount or promo codes...at least that is how my baghaus account works.
Close commentsAdd reply
Hollister Gift Card Scam
Posted by on
OKEMOS, MICHIGAN -- I shopped at Hollister over Christmas and was talked into buying more merchandise so I could receive a $25 gift card. When I went to use the card on 2-13-10 I was told the card expired. The card states on the back "no expiration date." The store manager would not honor the card, the Hollister web site told me I should have been notified by the store, on-line, or by email - none of which was done. Bad business. Will not shop in the store again.
Read 6 RepliesAdd reply
User Replies:
Mrs. V on 02/15/2010:
Take a pic of the card (front and back) and write a complaint to Hollister corporate and cc your Attorney General.
Anonymous on 02/15/2010:
Found this on Hollister. com. It clearly states there is no expiration date. I would fight this. You got a good case here:

Gift Card Terms and Conditions

Gift Cards purchased at a Hollister Co.store are redeemable for merchandise only at a Hollister Co. store location or online at hollisterco.com.
Gift Cards purchased online may be used at hollisterco.com, or at any Hollister Co. store location.
Gift Cards cannot be redeemed for cash unless otherwise required by applicable law.
Gift Cards cannot be replaced if lost or stolen.
When merchandise is returned where a Gift Card is a payment type, the original Gift Card will be credited. A new Gift Card will not be issued.
Gift Cards do not have an expiration date.
Use of the Gift Card constitutes Acceptance of its terms and conditions.
The terms and conditions of Gift Cards are governed by the laws of the state where the card is purchased.
Ytropious on 02/15/2010:
They're obviously using normal gift cards for expiring purposes. At my job we have specific gift cards sent to us with expiration dates on them. We can use a normal card and it won't expire, so this is REALLY weird. I'd be pretty mad too, if my company can order pre printed expiring cards, then what is stopping Holister from doing the same?
yoke on 02/16/2010:
Sounds like Hollister and Abercrombie goofed this year with their gift card special and now want the consumer to deal with it. I'm sure it was one of those gift cards that was supposed to expire within a week or 2 but for some reason the company forgot to print that on card and want the consumer to just deal with it.
Anonymous on 02/16/2010:
They rip you off on their clothes, and rip you off with their gift cards. Never shopped there, and never plan on shopping there.
momof teens on 02/16/2010:
Samething happened to me. I am going to report to NY attorney general office.
Close commentsAdd reply
Thank You Hollister Co!
Posted by on
DALY CITY, CALIFORNIA -- I've been trying to find a clothing store that I like besides Express lol! I have a lot of shoes and not enough clothes so I decided it was time to add more clothes to my warddrove. I was at the mall and I found a Hollister CO in northern California. They have adorable clothes! I've been there like three times this month. I discovered comfy flip flops in an assortment of colors, adorable hoodies, three really cute t shirts. The other day I bought the cutest t shirt in terquoise that says Hollister CO So CAL and its so cute; its written in felt and I bought another shirt that says Hunington Beach in a neon Pink, then in felt is the name of the store HOLLISTER written in felt letters and under that is says state finals also written in neon pink. I also bought a new quater sleeve length shirt that has a hoodie! All of their stuff is made of high quality materials and their clothes are made from all different countries, Peru, Cambodia, and Portugual for example. I wanted to thank Hollister Company for making really cute clothes and flip flops and I certainly hope they never go out of business :)
Read 12 RepliesAdd reply
User Replies:
Skye on 09/19/2006:
Don't forget to thank those "slave" workers who make 8cents an hour to make you such trendy clothes. Uggggggggggggg....
shawnp80 on 09/19/2006:
Who cares.. And what the heck is a "warddrove"?
Skye on 09/20/2006:
I forgot to also ask what a "warddrove" is. Must be her ward and it drove off.
Anonymous on 09/20/2006:
Now Skye... They make 9.5 cents an hour lets keep it stright.. lol
MollyDolly on 09/20/2006:
MollyDolly on 09/20/2006:
MollyDolly on 09/20/2006:
Please tell me anywhere where I said I like that the workers who make the clothes get paid very little?! I don't like it just as much as you do. Id prefer more clothes were made in the United States where workers are paid more.
DebtorBasher on 09/20/2006:
Molly, don't worry about them, they are still using the old fashioned keyboard...the one with the single "D" on it, not like the new high tech keyboards like yours with the double "D" key....they're just jealous!
MollyDolly on 09/21/2006:
DORCAS on 09/22/2006:
Hey MollyDolly, that's the kind of shopping I love to do. I like the idea of needing more clothes to go with my shoes. Then reverse the shopping and buy more shoes to go with the new clothes. I've never seen Hollister CO but it sounds like they have some cute stuff. I just like buying shoes,clothes and purses. I never search the background of a store to see who makes the stuff. If it's cute and affordable, and it fits... I'll buy it.
MollyDolly on 09/22/2006:
Hi DORCUS :) I love shoes to! I'm only 22 years old and I've got like forty pairs already. I don't like clothes as much but I finally decided I need to buy some. I really don't have enough tops and I pretty much wear the same one pair of jeans that actually fit all the time and then I wash them when it looks like its time. I gained like thirty pounds on Celexa and now I'm starting to lose some of it. I've lost like twenty pounds just by getting rid of ice cream and soda. If I lose it all then I will go out and buy some more jeans. I've I love purses to but still not as much as shoes. I've probably accumulated three purses over the past two years. I do tend to shop at particular stores those. Some of the stores I love include as follows: Nordstrom, Lady Footlocker, Footlocker, Express, Hollister CO, etc :)I like to shop at stores where the stuff is durable. I don't like shopping for clothes at places like target. I'm kind of superficial in that regard because I don't like looking cheap.
MollyDolly on 09/29/2006:
DORCAS I'm going to add you to my trust list; you seem very nice and contribute to a lot of reviews :)
Close commentsAdd reply
Top of Page | Next Page >