EL PASO, TEXAS -- 09-30-2009
today I went into Hollister 3 times and here is my story.. the Hollister in El Paso tx at cielo Vista mall #915-887-0966...the first time I went in I was window shopping...the 2nd time I went in to buy merchandise... I was given 3 gift cards for my birthday.. $50, 30 and 25... I took the $50 and $25 cards with me... not once did anyone say, "hi," or "welcome to Hollister"... no one offered to help or asked if I was doing okay... coming from a business point of view... not acknowledging the customer isn't at the top of the list for good customer service... so I get up to the register and I'm told that one of my gift cards does not have money in it.. imagine my surprise.. that my family would get a gift card from anywhere and give it to me without any money... does Hollister give away gift cards with empty balances?.. luckily the $50 gift card registered... so I put the remaining 33.90 on my debit card... when I get back home I try the polo on and find that it doesn't fit my style and so I decided to take it back... no problem I thought to return the polo and get the refund back onto my debit card.. so I go back into the store a couple hours later, for the 3rd time today... again no one acknowledges me.. what a surprise... so there is only one person in front of me at the register... after waiting a few minutes the clerk comes up to the register... does not apologize for the wait or ask how he can help us... so he proceeds in cashing out the customer in front of me.. after he is done... he just walks off.. does not tell me that he will come back or even acknowledge that I am there... how would you have responded so far?.. so a couple minutes go by and he comes back.. I advise him that I want to return the polo... he calls the manager over the intercom to authorize the return.. standard procedure no biggie... so the manager comes to the register.. and the clerk, not the manager, tells me that even though the polo is worth less than 32.00 and my debit charge is 33.90...that I cannot be credited back on my debit card... wow so Hollister gets $50, 30, 25 and my 33.90... is Hollister really that hard up for cash?... no other options given.. no apologies... and so I walked out the store completely disgusted with the service that was provided... what service really?.. I could've gotten better service from a self check out register... at least it says thank you...
so my money and my time that I won't get back were lost...I'm not the kind of customer to raise a fuss or be rude..I'm the silent customer who focuses on never coming back to your store and telling at least 20 friends and family... so for 33.90+25.00= 58.90 ... Hollister will lose several customers and future revenue...I am so upset that I am going to return all the merchandise...I guess you could say that I had a bad experience with your company...unfortunately I still have to go back to return all my merchandise of 83.90...I'm going to try returning the merchandise at another store... even though it says I can on the receipt I wonder if ill get the same treatment...
thanks for your time,
the silent customer
111 WOODFIELD MALL, #G, SCHAUMBURG, ILLINOIS -- I shopped at HOLLISTER over Xmas 2009 for my sons they "liked" the overpriced clothing for some reason! I guess because its popular and kids nowadays don't realize they are being ripped off by big Companies like Abercrombie & Fitch! Personally I think Old Navy, American Eagle, JC PENNEY and Express have better clothing and better discounts but that's what they wanted so I went shopping at Hollister, I was told they had a promotion going on if you spent 75.00 and over you would receive a free gift card worth 25.00 dollars on it so I spent over 150.00 to receive two gift cards with each having 25.00 on it!
Honestly it was SO loud in there I could barely hear what anyone was saying that and the Store reminds me of a cave as its soooo dark you can barely see what you are looking at...to me the whole shopping experience was annoying as all get out!! Plus I kept looking at the prices on the clothing and they are waaaay over priced for what you get!!! The cashiers behind the counter are not that friendly I believe they probably don't get paid enough while the company is raking in all our hard earned bucks and laughing all the way to the bank sitting in there Mansions laughing about how rich they are becoming off of there high priced clothing by our teenagers they are ripping us ALL off as well as the kids who work at the store because they are not getting paid enough!!! Anyway I gave my sons the gift cards along with the clothing for Xmas, well low and behold when my one son went to use the gift card the other day he was told it had a ZERO balance and that the gift card expired Jan 31, 2010! SAY WHAT??!!!
My son called me and I started to steam, why would it be expired when it doesn't say it anywhere on the receipt, gift card or any sign in the store and plus not one of the cashiers or workers told me DON'T FORGET your gift cards expire end of Jan so make sure you use them!!!!! HELLO what a big SCAM HOLLISTER has going on!!!!! Unbelievable this company needs to zero out everyone's gift card with the scam they expired end of Jan without even letting the consumer know!!! Well so any money they saved doing this actually cost them more than they know as I won't EVER shop there again nor will my sons and any future grand kids they might have etc etc!!!
And I'm sure by reading the other comments that a lot of people are P OED about this scam Hollister pulled off all in the name of keeping there 25.00!!! WAKE UP YOU SCAM ARTISTs "HOLLISTER" BIG RIP OFF, OVER PRICED COMPANY!! You lost a lot of customers over your deceptive practices!!! Besides who wants a T-Shirt with a big red 7 on it or some hoodie that has BOLD letters with the Lame HOLLISTER name on it anyway haha!! Sounds like another Class Action Lawsuit in the making!
ALPHARETTA, GEORGIA -- Two weeks ago, my 14 year old daughter purchased a blouse and a skirt with cash at Hollister Co store in North Point Mall, Alpharetta, GA. She shops at this store regularly. Last Wednesday, October 12, 2011, despite having her receipt and the unworn clothes that did not fit, store manager "Oscar" refused to give her back cash for the exchange difference because her returned clothing had no tags on them. "Oscar" implied that she could be trying to return fake Hollister clothes, which is why he would not give ehr back cash, but store credit instead. She explained to him that she didn't try the clothes on in the store because a medium usually fits her. When she got home, she removed the tags, then found out the medium was too narrow in the shoulders, and too big in the skirt.
"Oscar" claimed the clothing was not in "original condition." I told him she didn't know she wasn't to remove the tags, it DOES NOT SAY SO ON THE RECEIPT, and that I have never had this problem with any retailer I shop with. I politely asked to speak to his manager. He refused my request to speak to his manager. Meantime, his rag-tag bunch of store associates injected themselves into our conversation which did not concern them. They goaded him on, telling him to continue threatening me and to throw me out of the store when I insisted I wanted to speak with his manager.
Hollister clothes is branded merchandise AND there is no other Hollister Co store for many miles around. I mentioned this to "Oscar."
All this resulted in a very unpleasant experience for my daughter who loves to shop at Hollister. The customer service I received from this store was of the dumpster variety. Rock bottom. Disgraceful. I've turned this experience into a lesson for my daughter: Do not shop at stores that do not value you as a customer.
This is not the first time I've had a negative experience at this store. My daughter has reported being in line and having customers berate with snide remarks, black girls who come in to shop.
Hollister Co is owned by Abercrombie & Fitch, which is no stranger to lawsuits concerning bigotry on both sides of the counter and of unfair business practices; lawsuits that have cost them multimillions of dollars. I suppose my daughter's and my experience was more 'Business as usual' for a company dedicated to their "Look Policy" as it concerns customers.
It seems that bigotry is still in fashion at Hollister Co!
CHICAGO RIDGE, ILLINOIS -- I shopped at Hollister for Christmas gifts. The store offered a promotion: a free $25 gift card with purchase. I qualified for the gift card and just learned, when I tried to use it, that the company zeroed out the balance on January 30, 2010. The sales associate I dealt with never told me the promotional gift card had an expiration date. Furthermore, nothing on the card or on my receipt indicated an expiration date. When I called to complain, I was told there was nothing they could do about it. The person I spoke to admitted that the company put nothing in writing or on the gift cards to notify customers of the expiration date. All of the merchandise I bought at the time (over $120 dollars worth) were Christmas gifts except for a bottle of $38 perfume, which I bought for my daughter's birthday this month. I will return the perfume and never shop at any Hollister or Abercrombie stores again. I have four daughters -- I hope the company thinks it was worth losing five future customers and a $38 dollar sale to save $25.
MICHIGAN CITY, INDIANA -- I received a gift card at Hollister around Christmas time as a promotional from Hollister. I gave it to my daughter and she tried to spend it last weekend and we were told it expired. The sales clerk said that happened a lot and I should email the company. I emailed them and they said they tried to let their local stores know and it was on the gift card sleeve that it would expire 1/31/2010. First of all, I never received a sleeve for my gift card. The gift card does not say it will expire. The clerk never mentioned that it would expire and there was no signage in the store that it would expire. My response from Hollister was that I should sign up on Facebook to get their information on gift cards and that that would keep me informed. WHAT???????? How was I supposed to know that I would have to go to Facebook to find out when my gift card expired??????????? I will join the class action lawsuit against Hollister and maybe that will resolve the matter.
During the xmas holiday they ran a special to get a free $25 gift card with purchase(of $75 I believe).I went to use it and I was told it expired on 1/31/2010. The last sentence on the back of my card is"No Expiration date". My receipt doesn't have an expiration date either. I was told that the clerk should have told me when I got it. While they didn't so I guess I'm just out of luck. I certainly was not going to argue with a sixteen year old behind the counter. I know it's not her fault, and I know I'm not the only one this happened to.
I wanted to return the merchandise to get the store credit with a gift receipt and the cashier returned to the original credit card even though I specially requested that it's a gift. I called the customer service, emailed them, talk to the manager to stop the transaction and resolve this issue.
Horrible customer service. Nobody even tried to help. Horrible horrible...
P.O.BOX 1695 -- Hollister Co promised us E-Gift certificate of $100.00 for orders 0f $300.00 or more. We ordered and paid online for over $300.00 before Christmas 2009. When we requested the gift certificate they referred us to Abercrombie. Since then we exchanged several emails and received coupon with Zero value plus promises that were never fulfilled.
This is Deceptive Marketing practices which should be monitored by some Consumer Protection Agency.
We are advising our family and friends never to deal with these shady organizations.
OKEMOS, MICHIGAN -- I shopped at Hollister over Christmas and was talked into buying more merchandise so I could receive a $25 gift card. When I went to use the card on 2-13-10 I was told the card expired. The card states on the back "no expiration date." The store manager would not honor the card, the Hollister web site told me I should have been notified by the store, on-line, or by email - none of which was done. Bad business. Will not shop in the store again.
DALY CITY, CALIFORNIA -- I've been trying to find a clothing store that I like besides Express lol! I have a lot of shoes and not enough clothes so I decided it was time to add more clothes to my warddrove. I was at the mall and I found a Hollister CO in northern California. They have adorable clothes! I've been there like three times this month. I discovered comfy flip flops in an assortment of colors, adorable hoodies, three really cute t shirts. The other day I bought the cutest t shirt in terquoise that says Hollister CO So CAL and its so cute; its written in felt and I bought another shirt that says Hunington Beach in a neon Pink, then in felt is the name of the store HOLLISTER written in felt letters and under that is says state finals also written in neon pink. I also bought a new quater sleeve length shirt that has a hoodie! All of their stuff is made of high quality materials and their clothes are made from all different countries, Peru, Cambodia, and Portugual for example. I wanted to thank Hollister Company for making really cute clothes and flip flops and I certainly hope they never go out of business :)