CONCORD, CALIFORNIA -- Hollywood Video is a thieving corporation! They have stolen $120 from me, and I don't even have an account there! I have been transferred back and forth between their corporation and the store manager, both of which claim they can't help me. Plus, every time I talk to them, their story changes as to why they charged me money. So, I have no clue why they stole this money from me!
One person told me it was because I do have an account there, set up on May 19th. The funny thing is that I was in Kentucky that week! How could I have possibly signed up for a Hollywood account in Concord, CA when I was in Kentucky?! Their employees don't know how to do their job and they steal money. I suggest everyone go to Blockbuster!
BELMAWR, NEW JERSEY -- I saw a billboard to unlimited tanning for one month for $19.95. There were listed no restrictions at all! I went to my local hollywood tanning salon in Bellmawr NJ located on the black Horse Pike and was told that it was only good if I paid for 3 months totaling approx. $67.00. I was quite upset about this as your ad says nothing about a min. of 3 months. I have talked to other people and they have run into the same problem. This is false advertising and I am contacting the Better Business Bureau to file a complaint against your company. I will never use your service again and will advise my friends of your deceptive advertising.
WASHINGTON -- "Power play" is a pay-in-advance unlimited rental membership through Hollywood Video. On Oct. 12th, 2009, my card was charged the membership fee. Hollywood Video closed the store on Oct. 13th. Should not have happened! Nothing but runaround & hoops trying to get stolen money back. I had to actually "apply" for a refund! Still waiting!