RICHMOND, VIRGINIA -- I ordered a set of kitchen cabinets in February of 2007. I gutted my kitchen. The installer came in, but not all the parts were there, even though we had someone from Home Depot check the order. The installer wanted us to sign of hat he had installed all the cabinet even though he had not. We did not. After looking them over, it was clear the doors did not match the trim. Someone from Home depot came out. Then someone else came and then someone else came. Finally I was told it was a quality problem with the cabinet manufacturer, Mills Pride, and I would have to deal with them, even though I bought the cabinets from Home Depot. It is now June 19th. I do not have cabinets, I do not have a counter, I do not have a kitchen sink. No one at Home Depot wants to take ownership of this problem. No one at Home Depot cares. I have been on the phone for hours and at this point, June 19th, Home Depot has not offed me any resolution to this problem. If you order any installation work do so at your own risk. If anything goes wrong, they are better at avoiding helping you than any organization I have ever come in contact with.
They do not care about their clients.