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Home Depot Kitchen Cabinets Consumer Reviews - Page 3

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Home Depot Borderline harassment....
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FLORIDA -- Went in Home Depot like I have been doing for years to purchase items - for the last time by the way -- Little did I know what harassment will ensue from a sales representative stopping me for Cabinet refacing/installation. It is amazing to me that you could call a phone number that many times in a 4 day period, which is how long they had to give the estimate – "NO SIR, HAS TO BE DONE WITHIN 4 DAYS FROM TODAY.” What a joke, or what? I can't get the refacing deal of a lifetime unless I end the harassment first?? Horrible company. Done with them. They need to address this sales pitch here. LOWES RULES!!!

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A big headache - wasted over $14,000 tons of time and energy
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BALDWIN PARK, CALIFORNIA -- Yes, Home Depot will come in with the cheapest price for cabinet refacing, but that is exactly what you get... cheap and the unprofessionalism to go with it. And the time and energy you expend trying to get the job done correctly is not worth it. I had all the cabinets refaced in my home. First their installer was rude and obnoxious. Smoking in my garage, leaving the door open with flies and smoke streaming into my home. I had to call At Home Services (Home Depot) and ask for another installer. I won't list all the details of his behavior as you would probably not believe that someone would be this rude in a customer's home.

They cut 2 cabinet doors incorrectly, and 2 cabinet doors were damaged. It took months to get this problem straightened out. Less than 2 years later, a cabinet door fell off. Recently a strip of plastic molding that snaps onto the front of each shelf split and would no longer stay on the shelf edge. I called At Home Services to order a new piece of molding and was told they don't carry the molding anymore - nothing they can do.

So now I have an ugly old shelf edge showing in this cabinet. There is no good deal here. Even 5 years later I'm still having ongoing problems with the cabinets. And this is only the cabinet refacing story, you should hear the bathtub replacement saga. It's even better!

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Order your cabinets anywhere but Home Depot
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BRIDGEPORT, CONNECTICUT -- I special ordered my Kraftmaid Cabinets from the Home Depot in Bridgeport, CT. The order was processed by Home Depot and fulfilled by Kraftmaid. At the time of cabinet selection I brought along a photo of a door style, which I showed to the representative. He then showed me an actual door panel which was a very close match. I then selected this style for the unit I was ordering (for a desk, 2 cabinets, 7 drawers). When my cabinets arrived, the drawer fronts did not match the cabinet doors. I called Kraftmaid, who pointed the finger at Home Depot.

They informed me that in the line that I ordered, the drawer fronts are different than the cabinet doors. At the time of ordering, I was not informed of this, nor was I shown what the drawer fronts would look like. Seeking a solution through Home Depot was frustrating and did not yield any results. They felt I should have known the styles were different, though they could not tell me how I was supposed to know that. Refused to exchange the drawer fronts or cabinet doors to achieve a matching set of cabinet/drawer fronts. Offered to order new doors for me at my expense. No thanks. Go to Lowes or a reputable local kitchen contractor.

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Ask what color your cabinets will be!!!
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We're in month 3 of our cabinet refacing job. There have been many professional touches during the project that are satisfying. UNTIL the cabinet doors came in yesterday. They were a completely different color than the ones that we ordered. We have a sample door, the designer has a sample door, and ours came in at least 2 shades lighter.

All of our decisions (granite, etc.) were based on the sample doors, and we're going into an existing space. The color matters. There has been no effort to fix the problem. They say they'll get darker with age - that doesn't matter! We can order them again, wait 5 weeks, but they said the color might not be right (like our sample). Might be a nice kitchen when it's done, just not in our house. Very disappointed.

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Cabinets
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RICHMOND, VIRGINIA -- I ordered a set of kitchen cabinets in February of 2007. I gutted my kitchen. The installer came in, but not all the parts were there, even though we had someone from Home Depot check the order. The installer wanted us to sign of that he had installed all the cabinet even though he had not. We did not. After looking them over, it was clear the doors did not match the trim. Someone from Home depot came out. Then someone else came and then someone else came. Finally I was told it was a quality problem with the cabinet manufacturer, Mills Pride, and I would have to deal with them, even though I bought the cabinets from Home Depot.

It is now June 19th. I do not have cabinets, I do not have a counter, I do not have a kitchen sink. No one at Home Depot wants to take ownership of this problem. No one at Home Depot cares. I have been on the phone for hours and at this point, June 19th, Home Depot has not offed me any resolution to this problem. If you order any installation work do so at your own risk. If anything goes wrong, they are better at avoiding helping you than any organization I have ever come in contact with. They do not care about their clients.

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Home "Creepo" Depot
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CREEPY ST -- Thought about having HD reface a small kitchen. OMG their estimate was close to $20,000!!! ARE THEY NUTS??? And, to make matters worse, I had to sign up NOW!!! I couldn't think about it overnight or wait for the wife's input. What creeps HD has working. Over 2 1/2 hours to FINALLY get to a bottom number that I had to agree upon NOW!!! Or the price would go up 2,000. No more HD for us, thanks.

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Bath Vanity Cabinet Came Broken Twice
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CANANDAIGUA, NEW YORK -- I ordered a bathroom vanity online. It was just what I was looking for, right size and color. First one came in damaged, reordered, second one broken marble top. Called resolution center talked to a nice person, was going to give me a discount and extra packaging will be added to the package. I said I'd give it one more try. But not so fast, it's out of stock! BIG SCREAM!!! Never, never, never again will they get a penny from me!!

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Kitchen Cabinet Install 3 Months and Still Not Complete
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

OVIEDO, FLORIDA -- THEY SIMPLY DO NOT CARE about their customers! They get your money and expect that you will work on their time frame, not yours. They hope you will accept faulty work, they don't even act sympathetic, they treat you like you're the problem not their hired people. I could not be any more upset with this situation and the workmanship they tell you you're going to get is a lie. I will NEVER BUY from HOME DEPOT again, I surely will not recommend anyone use their INSTALL services they are not qualified people.

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$10,000.00 Worth Of Cabinets Purchased And Installed
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HIALEAH, FLORIDA -- I purchased and paid for the cabinets in good faith. The cabinets were installed, the cabinets looks good however, when you start to place canned goods in the pantry cabinet it begin to fall apart. I called the company and they sent me a 4-pack shelf rest metal from their warehouse. These clips were designed to hold up the shelves, they were not for the pantry cabinet with the problem my pantry was improperly installed and they refused to correct the problem. I have taken pictures and am willing to share these pictures with any one.

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Home Depot Kitchen Cabinets Rating:
Star Half star Empty star Empty star Empty star
1.4 out of 5, based on 13 ratings and
29 reviews & complaints.
Contact Information:
Home Depot
2455 Paces Ferry Road Southeast
Atlanta, GA 30339-4024
1-800-466-3337 (ph)
678-556-7614 (fax)
www.homedepot.com
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