CANANDAIGUA, NEW YORK -- I ordered a bathroom vanity online. It was just what I was looking for, right size and color. First one came in damaged, reordered, second one broken marble top. Called resolution center talked to a nice person, was going to give me a discount and extra packaging will be added to the package. I said I'd give it one more try. But not so fast, it's out of stock! BIG SCREAM!!! Never, never, never again will they get a penny from me!!
OVIEDO, FLORIDA -- THEY SIMPLY DO NOT CARE about their customers! They get your money and expect that you will work on their time frame, not yours. They hope you will accept faulty work, they don't even act sympathetic, they treat you like you're the problem not their hired people. I could not be any more upset with this situation and the workmanship they tell you you're going to get is a lie. I will NEVER BUY from HOME DEPOT again, I surely will not recommend anyone use their INSTALL services they are not qualified people.
HIALEAH, FLORIDA -- I purchased and paid for the cabinets in good faith. The cabinets were installed, the cabinets looks good however, when you start to place canned goods in the pantry cabinet it begin to fall apart. I called the company and they sent me a 4-pack shelf rest metal from their warehouse. These clips were designed to hold up the shelves, they were not for the pantry cabinet with the problem my pantry was improperly installed and they refused to correct the problem. I have taken pictures and am willing to share these pictures with any one.
SANTA ANA, CALIFORNIA -- I went to home depot because I believed that they had good prices and people that knew what they were doing while designing a kitchen. I ordered my cabinets on 2/26/05 and after one delivery that had the wrong sizes and another delivery with broken cabinets and warped fillers, I am still waiting for the replacement items before I can start to install them. The whole experience has been a nightmare, they charged me to come out and measure my kitchen and after five different times they still had the wrong measurements.
Whenever I would try to get answers the so called designer would pass the blame to somebody else and would tell me that he would take care of my concerns, which he still hasn't done. I was not even interested about whose fault all the problems were I just wanted help. He gave me three different sets of drawings to work off of and if I had, my kitchen would have been a joke, his answer to a lot of my concerns are "well I assumed you knew". He changed the design without ever discussing it with me and says things that are not at all true or accurate. He's not aware but since I have a bad memory, I record just about every conversation that I have when it concerns important things.
Ever since the first wrong delivery I have recorded every conversation so that I would be able to review them at a later time. The employee is disrespectful and dishonest. I was a regular home depot shopper and just in the past three months have spent over $10,000.00 there. I will definitely let my family and friends know how bad my experience was with home depot this time around. It's june 1st and I can't even get an answer when I asked about the remaining pieces that I'm missing. I would much rather have paid the extra money and received professional service.
I would say "you pay for what you get", but their prices are not much better than other stores like I once thought. I have taken the drawings to other stores and even to a couple cabinet shops and they all had a good laugh when I explained what I was being told by home depot. The mistakes are in black and white but they only see what benefits them.
RICHMOND, VIRGINIA -- I ordered a set of kitchen cabinets in February of 2007. I gutted my kitchen. The installer came in, but not all the parts were there, even though we had someone from Home Depot check the order. The installer wanted us to sign of that he had installed all the cabinet even though he had not. We did not. After looking them over, it was clear the doors did not match the trim. Someone from Home depot came out. Then someone else came and then someone else came. Finally I was told it was a quality problem with the cabinet manufacturer, Mills Pride, and I would have to deal with them, even though I bought the cabinets from Home Depot.
It is now June 19th. I do not have cabinets, I do not have a counter, I do not have a kitchen sink. No one at Home Depot wants to take ownership of this problem. No one at Home Depot cares. I have been on the phone for hours and at this point, June 19th, Home Depot has not offed me any resolution to this problem. If you order any installation work do so at your own risk. If anything goes wrong, they are better at avoiding helping you than any organization I have ever come in contact with. They do not care about their clients.
MOORE, OKLAHOMA -- Salespeople came out and made their spiel, which was very professional, and answered all questions with the answers I needed to hear but I asked the question, "Will they look real and not cheaply made?" Their answer, "ABSOLUTELY." Well let me tell you that is the biggest of misconceptions, they are cheap looking, they have no trim, so all you see are these ragged edges of raw particle board. I was promised they clean up beautifully, NOT. All I see now are fingerprint smears, grease splatter, none of these come off.
Next I had some places come loose, $12,000.00 and they fix with hot glue and Staples. I was so embarrassed to even say I spent that much, especially since I could have had a brand new kitchen with REAL wood cabinets, the only reason I went with refacing, is I just had new countertops put in (hindsight 20/20).
So, if this is something you are considering, please do all your research first, perhaps another company might have better quality (wouldn't take much) than Home Depot. Was looking forward to beautiful looking cabinets now I am embarrassed at how my kitchen looks, especially for the money I invested. Cheap, cheap, cheap looking but VERY expensive. DO NOT USE HOME DEPOT for your cabinet refacing.