INDIANAPOLIS, INDIANA -- We all know the customer isn't always right. Except, when you have lazy, incompetent management trying to get people out of their hair... and they have an installer to blame. Then the customer gets whatever they want. The next time you scream and throw a fit and want your install for free, just remember - even if you say the installers did a great job, they'll still take every dime and then some from the installer to pay you back. Without saying a word - it just comes out of the pay and takes 3 years to fix - if ever.
If they don't ever have to admit they're wrong, they won't. Big box prices with a promised million dollar install, and even when you give it to them some people just won't be happy - I get that. But by the time the messages are passed from 1 middle man to the next, the installer has already been thrown under the bus.
Why aren't there enough installers to get jobs in quickly? Here's a hint - because they don't expect to pay for others' mistakes, and expect to be paid for what they've done. 50 pages of You're a subcontractor, you determine your pay, but I can't get paid for the work I've done? How does that work? How many great installers have you lost because you screwed them over? And the "entitlement" issues at the store - we can treat you however you want, you have to do this job. Good luck.
MANTECA, CALIFORNIA -- Customer Service – Home Depot – NOT! The WORST Customer Service across multiple departments! When I ordered a door with install, I expected it by the contract date. If not I would expect a follow up call to tell me what the problem is. When I make multiple visits to the store to find the door I expect people to make an effort to find it. Third visit the guy went digging a found it! Oh, it's been there for a while!
When the installer comes I expect a call; not show up on the wrong day! When he says he will return the next day (scheduled day) I expect a call and for them to show up... I expect too much! When I go to the store… again, I expect customer service; no such luck! Waited a ½ hour for the delivery person to show up; ½ hour is 5 minutes to Home Depot for a customer waiting! Lowe's here I come because Home Depot has no clue what “Customer Service” means!
WESTERLY, RHODE ISLAND -- A very kind Home Depot cashier "saw" me using my Home Depot credit card today at the self-checkout register. She called over to me and said, (here's the quick conversation): Cashier: "Oh, I'll give you the 5% discount for using your card, sir." Me: "Is that something new or is that just a discount going on today?" Cashier: "It's all the time. You just have to ask for it. I just happened to see you using your card." Me: "Oh! Well...thank you!...but if it is a discount for using your Home Depot card, why isn't it automatic at the register or self-checkout?" Cashier: "You have to ask for it because we have to scan this sheet in order for you to get the discount."
Seriously? All I could think of was why did I not know this? How much money I could have saved in the past year if I had gotten a 5% discount had I known to ask. People do not like to feel that they've been "played" when leaving a store. They want to feel as if they had a good experience. After all, that's usually what brings them back. I'm guessing that if Home Depot made it more obvious to customers that they would receive 5% discount with their card, and allow it to occur automatically when the card is swiped (not hard to do), they would get more business. But, that's just a guess.
ON LINE, MASSACHUSETTS -- Waited 2 days for a $1,500 delivery that was promised but never came. Was given a lot of excuses like looked like no one was home but never knocked on the door even though a car was in the drive or the second day it was promised delivery was told no lift on truck so couldn't deliver??? I paid a person to be at the house both days for moving the items into the house so now they can't tell me when and Deanna will not authorize the items to be loaded into the house as I now only have my daughter there to open the door and I'm 75 yo and am sick. Doesn't seem like she's much of a resolution person or Home Depot couldn't care less about their customers.
ONLINE ORDER -- Order a product online; received it later than original date. Product was fragile and put in the shipping box without bubble wrap or any protective material. Either it was shipped broken or it was damaged in transit, which I find hard to believe as the package was not damaged. Wrote a review about the incident to Home Depot and they REFUSED to post it as it wasn't a positive review. People have a right to know whether good or bad customer concerns; however, due to them hiding the latter, I have no trust in them and refuse to continue doing business with them. Any company that denies a consumer's feedback is deceitful in my eyes.
LEWIS CENTER, OHIO -- I am a senior citizen and my garbage disposal was not working. I went to Home Depot to buy another one. No one was in the department to help me. The disposal I needed was on a high shelf. I had to reach over my head to get it off of the shelf, not really knowing how heavy it was. So I finally got it off of the shelf. I then needed some pipe putty, again, no one around. I saw an employee walking down another aisle, and shouted for assistance. He pointed me in the direction of the pipe putty and said that he would call someone else to help me.
When the other person arrived, he got what I needed, but was very unpleasant in doing it. I then proceeded to the checkout counter and no regular personnel to check me out. It was all self checkout. I was upset about this and finally an employee came over and assisted with the self checkout. I then went to my car.
There was a younger employee almost waiting for my cart, but he did nothing to assist me in getting the garbage disposal into the car. He did not even speak. It was dark outside and he did have clothing on that no one would know he was an employee unless they were next to him. After I struggled with the disposal, he took the cart away. I asked him about the lack of assistance for senior citizens, he did not respond. I will never go to another Home Depot and I will tell my friends not to support your company.
FREEHOLD, NEW JERSEY -- I bought two XBox Live gift cards from a display at the Home Depot yesterday. This morning while I was in another store I found the same card for half the price so I bought it and then drove to the Home Depot to return the cards bought yesterday. I had the receipt with the two gift receipts and was told I could not return the cards. There was no warning or sign by the gift card display that it was the store's policy not to refund the cards.
I had these two questions. Why was a gift receipt given? Why was I not told or was there a sign that stated the policy? Their answer was that is the policy and there is nothing they can do. I told them that they just lost a customer. I also called XBox Live and they had the same policy although nothing was written on the back of the card that I could not return it. I find this very unfair!
WEST CHESTER, OHIO -- I ordered an Echo backpack blower a few weeks ago from Home Depot. I received confirmation the package had been delivered, however we received no such package. I call customer support and stated I did not receive the package. They stated their records showed it was delivered to the correct address. After repeating myself several times that I never received the package they said they would do an investigation. I received an email shortly after stating the following "This e-mail is to notify you we will not be refunding you for the following item because we show the item delivered to the shipping address that was provided when the order was placed."
Basically tuff ** we say it was delivered to correct address and it is now your problem and loss. I did end getting a call from my neighbor who was out of town for several days later stating they delivered the blower to her house instead of mine. It is just irritating that it was delivered to wrong house due to the fault of their delivery company and their mistake was to become my loss. Thankfully, my neighbor returned it to me.
MARINA DEL REY, CALIFORNIA -- Do not buy from home depot. They do not back their products and provide defective merchandise and then charge the customer to have it reshipped. The sink I ordered online was delivered to the Home Depot with a large crack. My contractor picked it up and returned it immediately. He was told by customer service for me to order another one and have it shipped expedited because my bathroom was being held up due to this defective product. However, when I called, the department laughingly called customer service. I have to pay $43 for the expedited shipping to get another sink in 3 days rather than waiting a week.
SAN ANTONIO, TEXAS -- Well two women showed up on time from the Home Depot to give us a refacing quote and other things we wanted to add on to our cabinets and this was not a lot. They were both rude, disrespectful and did not take into account what my wife and I wanted. All they kept saying was it was too expensive and acted as we were below them. So when the quote was done it was a straight price of 20,659 with no breakout sheet of what was the cost and the stupid thing was this was just for refacing cabinets and doors no counter top or anything. So we stayed calm and let them contradict each other on price.
I am very disappointed in the way they acted and how many poor people they have ripped off. So I called another company that is well known in San Antonio and for 9000 I can get all new cabinets with way more options with a granite counter top WTF. I am sorry but I have always liked Home Depot but not anymore. The quote sheet is a joke and I hope a Home Depot representative gets in touch with me cause there is a lot more to tell.