VIRGINIA BEACH, VIRGINIA -- I brought a pressure washer from Home Depot here in Virginia Beach.
My box had been already opened an resealed. The main part (Wand) was missing. I went back some weeks later to return it and there was no identical product. I was asked if I wanted a more costly model. I said,"No I did not. I had to walk back to get the costly model myself and there was nothing to replace my model. I had hope to use the Pressure Washer for extra money during the summer season.
I was not very happy even though I went back to pick out the product all by myself
6000 SKILLMAN ST, DALLAS 75231, VIRGINIA -- Saul Martinez at the Skillman store in Dallas, Hinged 2 pieces of plywood
for me and had it hand painted with fences, trees, and faces for my 3 yr
old friend Brendan so he could put his plastic track and train on it. My original
plan was for it to be outside as he was having a party that day. However, as
luck would have it.....it did rain. It worked just fine and his parents had to
put some tape to cover the hinges so as to preserve the floor. But Saul
designed it to be outdoors as I requested. I can't thank Home Depot enough, as you have an outstanding employee in Saul Marinez.. I think
Brendans parents will come by and thank him also.
Poor and Uncaring Warranty Service
VALPARAISO, NEVADA -- I purchased a top of the line LG refrigerator from Home Depot in Valparaiso on May 17, 2013, along with three other high-end LG appliances, and had them delivered on June 17th. Just over 90-days later, ... read full review1 Replies - Latest reply on 09/29/2013
Drain Cleaner Rental
SOUTHFIELD, MICHIGAN -- Beware of drain cleaner rental policy.
Just rented a drain cleaner (snake) 75' long. I live on a lot with several trees. Two or three times a year I get roots in my pipes so I rent a drain cleaner. ... read full review1 Replies - Latest reply on 09/19/2013
Horrible Gutter Installation
SPRINGFIELD, OHIO -- I signed a contract in April 2013 for my gutter installation. There were several appointments set up and they never showed up. Finally in July they showed up to do the installation. The installer went ... read full review
Storm Door Scam
SEATTLE, WASHINGTON -- My wife and I have been trying to buy new storm doors for our home for over a month now. We went into Home Depot one day and waited for service, but nobody seemed to be staffing the department. We finally ... read full review1 Replies - Latest reply on 09/16/2013
Worse Than Any Small Company
LAKE FOREST, ILLINOIS -- My Letter to the CEO
Based on my experience with your HVAC installations escalation team, I'm certain that your inbox must be flooded with issues, so I will attempt to keep this short.
The ... read full review
CORTLANDT MANOR, NEW YORK -- In May I signed a contract with Home Depot for new siding. The sales agent, Greg, promised that the installation would be done by the end of June. In July Home Depot informed me that my product would ... read full review1 Replies - Latest reply on 08/22/2013
The Case of the Disappearing Kitchen
WATERTOWN, MASSACHUSETTS -- My husband and I went to Home Depot to purchase a new kitchen. The designer Reba was excellent in helping us develop a design and make our choices. However, from there it was down hill. The company ... read full review
Kitchen Cabinets Restocking Fee
MIDDLETOWN, CONNECTICUT -- I purchased over 18K worth of cabinets from Home Depot. I ran into some measuring problems from my first contractor and had to return some cabinets and pay a restocking fee. I paid it because I knew that ... read full review
Entire Transaction Was a Rip Off
LANCASTER, PENNSYLVANIA -- Ordered a washer/dryer on sale on 7/19. Home Depot charged our credit card immediately. Was told it would be delivered on 7/25. Night before delivery (coincidentally the same day that washer/dryer sale ... read full review1 Replies - Latest reply on 08/17/2013
Hit and Run
HUTCHINSON, KANSAS -- My car was hit in Home Depot parking lot in June and I reported the incident to both management and the police right away. The Manager on Duty told the officer and I that Loss Prevention at Corporate ... read full review12 Replies - Latest reply on 08/20/2013
Screw Off Poor People
CALGARY, MONTANTA -- Needing a dishwasher for a cottage, bought a bottom of the line fridge at Home Depot, since it would only be used a few times a year. It had a couple of small problems, such as one of the racks fell off ... read full review5 Replies - Latest reply on 08/01/2013
BEAUMONT, TEXAS -- One would think that a man would love to go shopping in a hardware store. That may be true if you are not going to Home Depot. I dread going to Home Depot! Trying to get help is like pulling teeth. You may find 10 people and ask for help. They will all call someone to help you instead of helping you themselves. Then no one ever comes to help. If you have the patience to make it to the front counter you will wait forever trying to check out. The same people are always at the register and still do not know how to work the system. Once I was in the store for an hour and a half trying to return a light bulb. That is completely unacceptable!! I hate Home Depot and if my company I work for did not insist on using them I would never step foot in one again!!Add reply