ONLINE ORDER -- Order a product online; received it later than original date. Product was fragile and put in the shipping box without bubble wrap or any protective material. Either it was shipped broken or it was damaged in transit, which I find hard to believe as the package was not damaged. Wrote a review about the incident to Home Depot and they REFUSED to post it as it wasn't a positive review. People have a right to know whether good or bad customer concerns; however, due to them hiding the latter, I have no trust in them and refuse to continue doing business with them. Any company that denies a consumer's feedback is deceitful in my eyes.
LEWIS CENTER, OHIO -- I am a senior citizen and my garbage disposal was not working. I went to Home Depot to buy another one. No one was in the department to help me. The disposal I needed was on a high shelf. I had to reach over my head to get it off of the shelf, not really knowing how heavy it was. So I finally got it off of the shelf. I then needed some pipe putty, again, no one around. I saw an employee walking down another aisle, and shouted for assistance. He pointed me in the direction of the pipe putty and said that he would call someone else to help me.
When the other person arrived, he got what I needed, but was very unpleasant in doing it. I then proceeded to the checkout counter and no regular personnel to check me out. It was all self checkout. I was upset about this and finally an employee came over and assisted with the self checkout. I then went to my car.
There was a younger employee almost waiting for my cart, but he did nothing to assist me in getting the garbage disposal into the car. He did not even speak. It was dark outside and he did have clothing on that no one would know he was an employee unless they were next to him. After I struggled with the disposal, he took the cart away. I asked him about the lack of assistance for senior citizens, he did not respond. I will never go to another Home Depot and I will tell my friends not to support your company.
FREEHOLD, NEW JERSEY -- I bought two XBox Live gift cards from a display at the Home Depot yesterday. This morning while I was in another store I found the same card for half the price so I bought it and then drove to the Home Depot to return the cards bought yesterday. I had the receipt with the two gift receipts and was told I could not return the cards. There was no warning or sign by the gift card display that it was the store's policy not to refund the cards.
I had these two questions. Why was a gift receipt given? Why was I not told or was there a sign that stated the policy? Their answer was that is the policy and there is nothing they can do. I told them that they just lost a customer. I also called XBox Live and they had the same policy although nothing was written on the back of the card that I could not return it. I find this very unfair!
WEST CHESTER, OHIO -- I ordered an Echo backpack blower a few weeks ago from Home Depot. I received confirmation the package had been delivered, however we received no such package. I call customer support and stated I did not receive the package. They stated their records showed it was delivered to the correct address. After repeating myself several times that I never received the package they said they would do an investigation. I received an email shortly after stating the following "This e-mail is to notify you we will not be refunding you for the following item because we show the item delivered to the shipping address that was provided when the order was placed."
Basically tuff ** we say it was delivered to correct address and it is now your problem and loss. I did end getting a call from my neighbor who was out of town for several days later stating they delivered the blower to her house instead of mine. It is just irritating that it was delivered to wrong house due to the fault of their delivery company and their mistake was to become my loss. Thankfully, my neighbor returned it to me.
MARINA DEL REY, CALIFORNIA -- Do not buy from home depot. They do not back their products and provide defective merchandise and then charge the customer to have it reshipped. The sink I ordered online was delivered to the Home Depot with a large crack. My contractor picked it up and returned it immediately. He was told by customer service for me to order another one and have it shipped expedited because my bathroom was being held up due to this defective product. However, when I called, the department laughingly called customer service. I have to pay $43 for the expedited shipping to get another sink in 3 days rather than waiting a week.
SAN ANTONIO, TEXAS -- Well two women showed up on time from the Home Depot to give us a refacing quote and other things we wanted to add on to our cabinets and this was not a lot. They were both rude, disrespectful and did not take into account what my wife and I wanted. All they kept saying was it was too expensive and acted as we were below them. So when the quote was done it was a straight price of 20,659 with no breakout sheet of what was the cost and the stupid thing was this was just for refacing cabinets and doors no counter top or anything. So we stayed calm and let them contradict each other on price.
I am very disappointed in the way they acted and how many poor people they have ripped off. So I called another company that is well known in San Antonio and for 9000 I can get all new cabinets with way more options with a granite counter top WTF. I am sorry but I have always liked Home Depot but not anymore. The quote sheet is a joke and I hope a Home Depot representative gets in touch with me cause there is a lot more to tell.
VALPARAISO, NEVADA -- I purchased a top of the line LG refrigerator from Home Depot in Valparaiso on May 17, 2013, along with three other high-end LG appliances, and had them delivered on June 17th. Just over 90-days later, on Sept 23rd, I experienced a complete cooling/freezing failure with the refrigerator. Luckily, I had purchased the 5-year protection plan; ha! Although a service tech was initially sent out on the next day by Home Depot, he accomplished nothing other than to let us know the compressor had failed. It's now it's four days later and we've been operating out of a cooler since Monday.
We are expecting a service call from an LG tech today, whether we get the appliance working is yet to be seen. The worst part of this experience has been the lack of care or concern from the Home Depot store in Valparaiso, and Home Depot's and LG's service centers. No one has expressed even minimal concern about this issue; while everyone has told us how it's not their fault. Keep your fingers crossed that something is resolved today.
SOUTHFIELD, MICHIGAN -- Beware of drain cleaner rental policy. Just rented a drain cleaner (snake) 75' long. I live on a lot with several trees. Two or three times a year I get roots in my pipes so I rent a drain cleaner. Never had a problem renting before. Mind you, I live around the block from a Lowe's store, but prefer to drive the extra five miles to Home Depot, No More!
The drain cleaner cable had a bend in it (kink) when I returned it. I was charged $50 additional for the kink. The cable in the cleaner will eventually kink after several uses naturally. They don't last forever! If you happen to be the unlucky guy renting one after several uses of rentals and the cable kinks, Home Depot wants you to buy another cable for them.
I have used drain cleaners several times, without problems. I performed the same task today and get the kink in the cable. The sales representative advised I could not contest the kink. I had to pay the $50! I will buy a drain cleaner at my new favorite store, Harbor Fright for $250, and now use Lowe's. I really enjoyed going to H.D. & looking & Shopping, but it's too much competition around to get ripped off like this.
MONROE AND WEST MONROE, LOUISIANA -- Purchased mower in mid April. Was not working correctly and followed Home Depot's instructions for 800 number for pick up and repair at Goldman Equipment. After 3 weeks they return my mower in the same condition with no work done to it. They instructed me to return this to Home Depot where it was purchased after they told me to bring it back to them. When I do they say they to have an authorization from Goldman or John Deere. The manager refused to come outside and look at it. Goldman and John Deere says there is no authorization number. Took it back home again.
Home Depot says they are not responsible for a return on the mower. They say Goldman is responsible. I have been thrown back and forth and lied to every step of the way since April. I am having to pay to have my yard mowed all summer. My lawnmower is still in the shop again because that is what Shaun at Corp headquarter told me to. I am another 2 weeks with no mower or even them getting around to look at it. I have given you every opportunity to stand behind this product and nothing has been done. Keep in mind that I paid 2000 dollars TO HAVE NO MOWER USE SINCE APRIL WHEN PURCHASED.
HUTCHINSON, KANSAS -- My car was hit in Home Depot parking lot in June and I reported the incident to both management and the police right away. The Manager on Duty told the officer and I that Loss Prevention at Corporate would be in touch in a few days, but the police had to go out there a week later to follow up because they hadn't heard anything. The Manager on Duty that day told the police that they would have to contact Corporate themselves, that they couldn't do anything for us so we were given wrong instructions in the first place.
When I called them and asked what happened I was told, "Somebody dropped the ball." This is August 8th now and an officer contacted me yesterday to see if I could drive my vehicle out to Home Depot and take a picture of it where it was hit because it would help their Loss Prevention figure it out. Don't expect competent help if your car gets hit in their parking lot -- you are on your own.
My car only has liability insurance so it hasn't been fixed. Only my husband works because I have been taking care of my Dad this year who just finished Chemotherapy treatments for Lymphoma so my car won't be fixed unless they still have the video. I am completely disgusted with the treatment I have received from them. We were going to buy paint from them for our house next spring, but I don't want to ever go back there again.