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They do things the way THEY, not the customer, want
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WILMINGTON, NORTH CAROLINA -- Home Paramount was a mediocre pest control company that offered horrible customer service. They would treat our home inside and within a day or two the bugs would be back. One day a technician just showed up. My stepson told him we weren't expecting anyone and told him to hold on. He went to ask his mom if she knew about this. She said she didn't and didn't want them to service it as it was raining. My stepson told the guy this and his response was "well, too late. I just got done". Apparently he supposedly treated the entire outside of our 1900 sq ft house in the time it took to ask if anyone knew about it. In the rain. And of course they charged us for that.

They scheduled all their appointments via email. This included emails stating they had a technician in the area and he would be at our home within an hour. I asked them to stop scheduling via email for these exact reasons and asked them to call my wife as she would be home. They said they would. The next time, they called me (instead of my wife). I told them again to call her when they wanted to schedule things. So they went back to email.

I went to their office. It was locked up. I could look through the window and see the admin sitting right there. I knocked on the door. No response. I knocked again. No response. Apparently they don't want customers in the building. I kept getting bills, all via e-mail. I was not sure if all the services were done or not as they didn't always schedule someone...they just showed up. I would pay a bill and another would show right back in its place in my email box. So I requested paper bills be sent so I could see when they got here and that they weren't duplicate bills. I got one bill and then it went back to email.

I called their customer service people who are not at my local office. I told them of my exploits. They seemed genuinely surprised. They called the local office and got hold of the branch manager. I was invited in to see him. So I drove back to the office and had a sit-down meeting with the manager.

I told him email was a horrible way to schedule things, especially for pop-up appointments. I told him I was not amused that for some reason asking that my wife be called was too much of an inconvenience to them. I told him that treating our home in the rain when we didn't ask for it to be treated was a crappy way to do business. I told him I was annoyed that apparently his admin didn't like supporting my requests for scheduling, billing, or even entry into the building. I questioned him as to why it was so hard to send me a paper copy of the bill. He said he'd take care of it. We got okay service once or twice, and then it was really hit or miss. I couldn't tell you how often they come out to the house. I couldn't tell you what they did. But I can tell you how they bill me.

The most recent event was the straw that broke the camel's back. I got a bill (via the postal service!) and I paid it on Oct 25th. On November 11th we got a call from them stating we had a bill that was 30 days past due. I saw no other bill and I know the money was taken from my bank account. So all I can figure is they did one of their stealth services, didn't schedule it, just showed up and didn't let us know. Then they didn't send me a bill, but rather sat on it until they got payment for a service we did know about. Then decided we had money so suddenly they were calling to collect.

My response was to call them up, tell them I would pay their idiotic phantom bill and that would be the last thing they would ever see of me. I told them to cancel the account and to never show up again. I then, given their past performance, went online and wrote their customer service an e-mail restating the same thing. That way I have it in writing so when they come after me for some imagined service I supposedly owe them for I can print it up and mail it into them.

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Home Paramount Pest stood me up 3 appointments for Carpenter Bees, no show, no call!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BALTIMORE, MARYLAND -- I've been with Home Paramount for over 12 years and all that time I had the same Tech Gino, Gino is a charm and the best Tech ever! Now that he's out with an injury, I've been left to the clown show of Techs. No shows, no call backs, 3 appoints & 3 weeks waiting for them to come for Carpenter Bees. Now I've had them an extra 3 weeks, I kept trusting and falling for an appointment week after week being assured they would show up. When the receptionist called to see their location, each appointment, they were unreachable. I can't even believe this is the same company that I was so pleased with all of those years and referring to them...no more! I've found another company and I hope they somehow lose money on my account.

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Do Not Waste Your Time and Money
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MECHANICSBURG, PENNSYLVANIA -- I had an inspector come out to my residence to assist in identifying a possible wildlife problem (bats). Upon completing a full inspection of the house, he identified not only possible entry points of the bats, but various other possible pest situations that may occur if not treated for properly. Two being termites and mice. He quoted us on all treatment options for every situation and at the present time my main concern was rectifying the bat problem. He suggested filling numerous cracks along the chimney and also to replace the chimney cap.

After discussing the option I decided to go ahead and schedule technicians to complete the job. The total price was quoted around $345 and a check was written in this amount. This will be my first complaint of having the check cashed before the work is completed because upon the arrival of the first technician (which he sat outside my house awaiting his partner for almost 2 hours) explained that he was not able to replace the chimney cap and fill all the gaps because of height issues. Meaning no ladder he had was tall enough to complete the whole job.

After his partner arrived, maybe 3-4 of the 5 gaps were filled, no chimney cap was placed and now I have a “glob” of filler from the job on the side of my chimney which I'm sure potential buyers on my house in the spring will question. So I ended up paying $212.00 (not sure why because the chimney cap couldn't be completed and all 5 holes as stated on inspection sheet were not filled) for a poorly judged inspection, a tech to sit outside my house for almost 2 hours, a few pieces of mesh and foam filler.

I have the receipt from the job totaling the $212 and not the amount my check was cashed for before the work was completed (fail on service provider part). I'm sure if you were to ask any respectable contractor in the area and explain the situation that has unfolded here, I'm sure it may come to the conclusion that I should have called another service other than Home Paramount to complete the job.

Now I am being told from the accounting department that my refund for the chimney cap will take 30 days to find its way to my mailbox, which by the way was noted as ludicrous by my financial institution because the local office should have cash on hand to remedy the situation. When I called the Mechanics burg office and spoke to the manager on duty, I was told that he called the Corporate Office and had my refund “moved to the front of the line”. Are there really that many refunds to process? Sounds like customer service is anything but “Paramount” as stated in your voice system when callers are on hold.

The refund has yet to find its way back to my account. (Another poorly handled situation). One item I have come to realize after all this is I will not be placing a call to this place in the spring to treat for termites as I initially stated before this abomination of service took place. My business will be taken elsewhere.

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Worst Pest Control Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ASHBURN, VIRGINIA -- I started using Home Paramount when I bought my house and realized there was a constant ant problem. Initially, they tried to sell us insulation for the attic. We agreed to a quarterly treatment. The months following was hell as the technicians would not arrive on time, schedule and then miss appointments, and schedule appointments without my knowledge and then show up at 7am on a weekday to do my quarterly treatment. The problems have only continued and escalated into billing issues where I was charged for treatments that never occurred.

Most recently, they moved up my quarterly treatment to a week and a half early so when I called back for an in between visit, they charged me for a quarterly visit stating that I was within my quarterly visit month so it's a chargeable visit. When I found out that happened, I called and asked that I be refunded since I was planning to cancel before the next quarterly visit. They said no.

I was planning to cancel due to the ineffectiveness of their treatments as we noticed zero difference in the ant problem and we were told the only way to fix that was to pay for a power spray treatment (which we were quoted 4 different costs between $150-300... as if that makes any sense at all). Since we were not getting refunded, I told them I would call to have someone come out every week until we were up for another quarterly treatment when I would finally get to cancel.

They did not dispute that. The manager offered to come out to make sure that the technician wasn't missing anything. I told him to go ahead, he hasn't come out yet. Today we were scheduled for one of those weekly visits, my husband watched the technician show up and leave and he left a note on the door saying no one was home. I called and asked the local office to call him back here since we literally took the day away from work for this.

We saw him come back, my husband stood in the doorway and waved to him. He left. The local office said they couldn't get a hold of him at that point and rescheduled someone else to come out tomorrow morning. This is by far the worst service I have ever had from any company. Don't waste your time or money... There are plenty other pest control companies out there that my friends have had great luck with.

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Be aware of Con Artists
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WOODBRIDGE, VIRGINIA -- We called Home Paramount because we found mouse dropping in the kitchen area. The technician came and walked around my house for about 15 minutes. Then, he came in to tell my husband that he put some bait boxes outside and spray a bit of liquid on our wall. Then, he told us that his branch manager will come for a free inspection. Rick, the branch manager, coded us for $9500 after he briefly climbed up to one of my 3 attics and told us that it was totally unsanitary. He also asked us to change all our insulation in the attic. The true of the matter is we had just put on new insulation in the attic.

Then, we called 3 more companies to do the same inspection. The inspectors checked around and inside my house and found the Paramount did nothing at all other than putting down 1 small mouse bait box in my basement. But, none of them said that we need to put on new insulation or described out attic as bad as the Home Paramount described. Then, we called and asked for the refund for the initial visit. They denied and claimed they did the service. I will never ever use this company at all!!!!! They are just bad and dishonest people.

Home Paramount Pest Control is a dishonest company. They are here to con and trick you like mouse into a trap. Therefore, I am writing to warn anyone, who is looking for pest control. DO NOT call Home Paramount for any of their service unless you want to be tricked for your hard earned money.

Update 02/18/2015:

We called Home Paramount Pest Control because we found mouse dropping in the kitchen area. A technician came and walked around my house and claimed he put some bait boxes to catch the mouse. Then, he said his branch manager will come for a free insulation. After Ricky (Br.Mgr) looked at 1 of our 3 attics, he coded us for $9500 and then asked us to change all our insulation.
As a matter of fact, we just replaced our insulation in the attic. We then called 3 other pest control companies for their evaluation. They walked around with my house inside and outside my house and found Home Paramount did nothing at all other than putting up 1 small bait box in the basement. I called the branch and regional managers and asked for refund but they declined. They claimed their had done their service.
Home Paramount is a dishonest company. I am here to write that no one will call them for any kind of service.

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Services Are Flawed, Warranty Means Nothing, Poor Follow Up, Lie
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SALISBURY, MARYLAND -- I engaged this company to rid us of a pest that we found in our home. It came with a 30 day warranty so we made sure to be aggressive in our management and attempts to alleviate the situation hoping that their products and the service would remedy the issue.

Less than a week after treatment I complained that the issue was not eradicated. To keep it short, despite several complaints of a continued issued and being told that they are not going to leave me dry and hanging, that because the specimen they collected was not alive when they collected it that they are finished and that there is no issue in my home. I had been back and forth for weeks on the phone with the company all for them to have the highest level of management tell me that they fixed a problem that I verified by video that they did not.

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Worst Experience Ever
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FOREST HILL, MARYLAND -- I went with Home Paramount since both of my neighbors use their services. Absolutely the worst decision. They came to my house in May. The technician never did an assessment of my home. He asked me what kind of pests I have. He is the “expert”. Had he completed his assessment like it was explained he should have known. The technician talked more about his 8 or 9 degree black belt and how he intimidates people than addressing my home.

He sprayed some walls then skipped others. It had been raining so he said he would return when it was dry to spray again. He returned. A month later. Sprayed sporadically and left. He left yet another bill. Said he would return in 3 months. Mind you it was explained that they treat your home to build a barrier. How do you build a barrier to protect your home when you do not treat the entire perimeter and every 3 months?

I called to cancel my service. And the customer service was the worst. The lady on the other end actually told me I was a liar, and that they would not cancel my contract. Threatened to send the remainder to collections if I discontinued service. Just an awful experience.

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Very Poor Experience and Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WALDORF, MARYLAND -- Home Paramount Pest Control. On 6/25/2018 I have started a contract with "Home Paramount Pest Control" in terms of 1 month with possible of extending into a year. Actual job was performed on 6/27/2018 but... Their ads and the website claim that they are one of the best company with so and so many years of experience. All of that is a fake, false and misleading information for the customers. Think about you cannot write a review on their website but yet you can see only a good ones for them really.

Well anyway when our "experienced technician" arrived he literally freaked my future tenant that the house was in a very bad condition and it will take up to 3 months fight with the pest. My tenant called on the very next day and he cancelled the contract that we have signed on the previous day because of that experienced company that cost me $275 for a nonce job poor performance plus 18000 loss of rent lease for an year. For a garnish on top of all that trouble I have called their customer service and that was the poorest experience. Very rude people. Their so called manager did not listen until the end... I will never ever use their service again.

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Completely Unprofessional
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PENNSYLVANIA -- After regular service about a week ago, I requested that someone come back to my house and put out more ant gel. I had been assured by our regular service person that this could be done. When another employee of this company showed up, he was reluctant to provide the gel that I, the homeowner, had requested. He did put a very little bit out, but he wanted to spray something into the electric outlet.

He did NOT inform me that the powder that he was going to spray would fly all over the room. After he removed the screw from the outlet plate, he proceeded to drop it in between the stove and the counter. I told him he would need to get a replacement screw because there is no way to get it out from in between the counter and stove. He wanted to move the stove, but I could not allow it because it does not move out that far. He made no offer to rectify the damage that he had caused.

Then he proceeded to spray the stuff into the outlet and powder flew everywhere throughout my kitchen. Had he simply done what I had asked - put out more gel, none of this would have happened. In addition, he should have provided a warning about the powder, which I must now wash off of everything in the kitchen, and he should have offered to replace the screw for the plate. Completely unprofessional! Avoid.

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Inside info of what the really do to customers.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

RICHMOND, VIRGINIA -- I worked for Home Paramount at 3904 Bremner Blvd for more than a year. The inspectors are croaks and con artist they specialize in lying and stealing I've done more insulation/crawlspace jobs that did not need any work done more than anything else. Most of the customers were elderly I did a dry lock job for $800 for a customer and I got in there and she already had sealant on the walls I told her and she started to cry because she was living check-check off gov assistance and she got ripped off. Another customer was 87 she did not know we were coming because her husband signed the contract, but the inspector had to have forged a signature because he had brain damage and could not do anything alone but they still sold a $3500 insulation job and she said each year they would come back and sell them something they "needed". Another old lady had a very small house was charged $500 for vapor barrier I finished the job gave her the ticket and she was afraid I would try and sell her something you can tell they are pressured into the job. DO NOT let this company get over on you or your family.

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Home Paramount Pest Control Rating:
Star Empty star Empty star Empty star Empty star
1.0 out of 5, based on 16 ratings and
21 reviews & complaints.
Contact Information:
Home Paramount Pest Control
Post Office Box 850
Forest Hill, MD 21050
1-888-888-4663 (ph)
www.homeparamount.com
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