Home Paramount Pest Control Consumer Reviews - Page 2

HAGERSTOWN, MARYLAND -- What a joke! I am currently an Ehrlich customer but they only treat two times/year for yard moles. After the two treatments, I am still having huge problems so I called Home Paramount. One of the technicians came to my house and basically told me everything I wanted to hear in order to get the $324.00 contract signed for three treatments.

I called and made a complaint after the second treatment so the branch manager made a home visit and redid the second treatment. His story of how they treat for yard moles was completely different from what I was told at the initial visit. Well, the final treatment was today and I am lucky if the technician was in my yard more than 4-5 minutes. Long story short, I still have moles worse than when they started. After being coaxed to switch to Home Paramount, I will definitely remain an Ehrlich customer.

FOREST HILL, MARYLAND -- Received yearly service with intent that I may not want to renew in one year. Service wasn't that good and I still have problems after treatments. At end year they scheduled apt. and send bill no notification of renewal. I thought it was last service for a year... no it actually was new yearly treatment. Since I wasn't notified of renewal and stated to them that renewal will be performed if I request. They continue to bill me! After several hectic phone calls and threads service was cancelled.

NEWPORT NEWS, VIRGINIA -- Serviceman was very nice but did 1/2 job! Still covered in ants! Was to come back 3 days, never heard from him. Called boss, never heard from him either. When I originally called was told they could come that day & man showed up was Sales not service man! Try sell me contract services, I refused. Would not call them back. Would not recommend.

FOREST HILL, MARYLAND -- Received yearly service with intent that I may not want to renew in one year. Service wasn't that good and I still have problems after treatments. At end year they scheduled apt. and send bill, no notification of renewal. I thought it was last service for a year... No it actually was new yearly treatment. Since I wasn't notified of renewal and stated to them that renewal will be performed if I request. They continue to bill me! After several hectic phone calls and threats service was cancelled.

FOREST HILL, MARYLAND -- Received yearly service with intent that I may not want to renew in one year. Service wasn't that good and I still have problems after treatments. At end year they scheduled apt. and send bill, no notification of renewal. I though it was last service for a year...no it actually was new yearly treatment. Since I wasn't notified of renewal and stated to them that renewal will be performed if I request. They continue to bill me! After several hectic phone calls and threats, service was cancelled.

FOREST HILL, MARYLAND -- I paid for a year contract which gives me pest control services every three months. Each time they provided service I received an invoice. The last time I asked if they could fix it in their system so I wouldn't have to call to get them to correct it each time. They said no they couldn't.... I would have to call them every time. On Tuesday, November 9, 2010, I received a survey call from this company to rate their recent service. I did not get contacted nor did I have service set up. I answered negatively to each of their questions.

The next day on November 10, 2010, I received a call from the Service Manager, Tom. He said he wanted to make sure he got my problems straight with Home Paramount. I told him about the invoice problem and I also explained I don't want someone just coming by my house spraying without my knowledge, knowing that I have dogs. They were the ones that told me that I needed to be careful when letting them out in the yard after they spray. One of my dogs had gotten sick shortly before I received the survey call. I didn't understand what made her so sick. I also explained that I needed service inside the house as well since I have seen spiders.

He said he would come out himself to service my residence. We planned for him to come by on Friday, November 12, 2010 at 11:00 A.M. I took off from work on this day. He never showed and never called. When I called the company, they put me back in touch with him. He said he didn't know what happened, but he had me down for Saturday. He said he would come out right now. I said, "No, you can't because I'm leaving now and I have things to do this weekend as well." I told Tom that I was done with this company. All he could do was apologize.... not pro-rate this contract I paid for and return the money I am out now.

I think if this company doesn't want me to tell everyone I know and see how horrible they are, then they should return money that was basically unused because of their screw ups.

FOREST HILLS, MARYLAND -- Contract with Home Paramount Pest Control to solve ant infestation and provide quarterly service beginning July 2011. First treatment in July unsuccessful, service provider contacted 10 days later, second treatment unsuccessful. Service provider comes back one week later to do "quarterly treatment" two months early. We call to protest and refuse any additional service for failure to live up to warranty. We personally correct ant infestation ourselves. Service provider ultimately sends bill to collection agency.

In February, service provider is contacted and situation is discussed. Credit is promised as well as informing collection agency to cease contact. In March (and through April) the collection agency continues to pursue non-existent debt; service provider is contacted again in April and again, we are promised this will be taken care of. On April 24, service provider contacts us while we are out-of-town and informs us that it is time for our Quarterly service. (We had not had any contact with service provider except for billing and service issues since previous summer.)

We protested saying we do not have any relationship with them anymore; service technician treats anyway and leaves a bill for current treatment and past due treatment. Still attempting to speak to an executive at service provider but getting the same story as the previous two conversations. Situation referred to Better Business Bureau.

We have had a contract with Home Paramount Pest Control for about three years. At the beginning of this year, they inadvertently deleted our account and terminated us as customers, without us knowing this. It was a mistake, but when I realized we no longer had a contract with them, I called to rectify the problem because I still was in need of their service. To make a long story short we had horrible customer service in just trying to get our account set back up... Then I was told I would have to back pay for the three months in which we had NO service from them, just to keep our account active and ongoing.

Well, I complained about that so one of their representative relinquished and agreed that I would not pay for the three months in which we had NO service. I thought everything was fine until I received my credit card statement and saw that they HAD, in fact, charged me for those three months of service, even though we had been terminated at the time... I called to complain numerous times and they are still refusing to refund my money. They charged my credit card without my consent, for a service that we never got. I call that robbery.

MARYLAND -- We purchased our house 10 years ago, Home Paramount did our pest inspection. They had a crooked employee who would pass houses off as being okay but in turn have termite problems which is what happened to the house we purchased. When we brought it to their attention, they offered to pay for half of the Sentricon system ($1500) and then we had to pay for a yearly update cost of $250. Doesn't seem fair that we had to pay for their crooked ways. After we cancelled this service, they talked us (against our better judgment) into signing a contract with them for home pest control.

We did and have never had more problems with them than we did recently. I tried to cancel my service and was told by their employee that it would be taken care of. It never was and their technician showed up at our house unannounced and claimed to have sprayed the outside of our house. Of course this is something we can't confirm because we weren't there to see it. We've asked them to stop coming to our house and since then, they have sent their tech to our house two more times without being told they were coming. They do this so they can nail you with a bill for services rendered.

I can relate to "MADMOM" because her situation sounds similar to us. These companies purposely send out their crews when you're not home to fill their sales quotas. I would never ever use this company again and would never recommend any one to do so either. You will get ripped off, you will be lied to and you will wind up paying for their mistakes.

SHORT PUMP, VIRGINIA -- Do not use this company for your pest control needs! They are not members of the BBB for a reason - they stink! I hired them in April 2005 to get rid of ants in my home and by the time I cancelled them in Sept. 2006 the problem had gotten worse. When I hired another company to come take care of the problem they informed me that hundreds of thousands of ants had formed colonies in my crawl space, because Home Paramount had essentially driven them thereby only treating the small number of ants being seen in the house. The ants are in my walls and everywhere now.

Additionally, Home paramount could not seem to get their scheduling right. They would either not show up when they said they would or show up without letting me know they were coming. The technician who came to my house would spend about 20 minutes spraying some stuff here and there and then leave. I had to request that he go in the crawl space and spray the yard before he would do it. It almost seems as if they didn't want to get rid of the ants because then I would be done with them. They offer no guarantees. DO NOT use this company! What a waste of money.