WESTFIELD, MASSACHUSETTS -- Most complaints starts with the results, this one will be about company integrity. Home Depot promises great results and quality while in reality they deliver something substantially less. They will talk to you in the beginning, try to convince you that the error is your fault and failing that just stop communicating. In the end the corporate culture is one that doesn't care about what they do, how it ends up or how to satisfy the need only that they get paid.
The design looked good on paper, when the process started I noticed flaws and differences in what was on paper and reality. As I explained the issues to the designer all that could be said is it will have to be remeasured.
It had already been measured twice and I had to show them that that was not the problem. The designers eyes glazed over and she could not follow what problem. In reality the designer is only a data entry clerk who intimated there must be a fluke in the program, the same program that they use corporate wide to "design" kitchens. The department manager liked his job so he wasn't about to make waves. The store managers comment was since I had initialed the design I accepted the fault, she then went to a company seminar to accept an award for her great work, I was passed on to the regional manager in Massachusetts.
Initially, he came out and looked at the problem and concluded that the solution should be to split the cost for fixing part of the problem. I haven't heard from in 4 months. If you should ever want to use H. D for anything substantial never give them money up front, never pay with a H. D. credit card and be aware that you will be responsible for ever error they make.
BALDWIN, NEW YORK -- I phoned and sent e mails to ** on the following dates: 03/31/2008, 04/10/2008, 04/18/2008, 5/12/08, 06/05/2008, 7/2/08, 07/14/2008, 8/12/08. ** told me he was one of Home Center owners and promised me a complete refund back in January of 2008 when I placed my big order. For three months, I was unable to return their defective merchandise because they would not give me a return voucher. Finally, the three defective plumbing fixtures were returned to the company by UPS about 04/13/08.
After calling them several times, in August, 2008, I received a refund credit of $982.21 minus a 15% ($157) restocking fee that they had no right to charge me because they sold me defective merchandise. They kept my $982.21 for over six months. I was never able to get the remaining 15% of the money the company owed me. I want the rest of my refund of $157 plus 8% interest for the amount of time the company held my money.
SHORELINE, WASHINGTON -- Homecenter.com does not stand behind the products it sells. Bought a sink which upon inspection looked fine but when we went to install we found a hair line crack in the base. It took 90 days for me to find out they would only reimburse me for 30% of the value. I was told if I ordered and paid for a new replacement sink I would be refunded. So much for the refund. I will not use this company again.