BALDWIN, NEW YORK -- I phoned and sent e mails to ** on the following dates: 03/31/2008, 04/10/2008, 04/18/2008, 5/12/08, 06/05/2008, 7/2/08, 07/14/2008, 8/12/08. ** told me he was one of Home Center owners and promised me a complete refund back in January of 2008 when I placed my big order. For three months, I was unable to return their defective merchandise because they would not give me a return voucher. Finally, the three defective plumbing fixtures were returned to the company by UPS about 04/13/08.
After calling them several times, in August, 2008, I received a refund credit of $982.21 minus a 15% ($157) restocking fee that they had no right to charge me because they sold me defective merchandise. They kept my $982.21 for over six months. I was never able to get the remaining 15% of the money the company owed me. I want the rest of my refund of $157 plus 8% interest for the amount of time the company held my money.
SHORELINE, WASHINGTON -- Homecenter.com does not stand behind the products it sells. Bought a sink which upon inspection looked fine but when we went to install we found a hair line crack in the base. It took 90 days for me to find out they would only reimburse me for 30% of the value. I was told if I ordered and paid for a new replacement sink I would be refunded. So much for the refund. I will not use this company again.