TAMPA, FLORIDA -- So I my husband and I bought a house 12/15/08 (mortgage, taxes and INSURANCE is in one payment). About 1 1/2 months ago I get a letter stating that my homeowner's insurance was never paid... I have my husband look into it because the mortgage company makes the payments not us. Come to find out that HomeWise opened 2 policies in our name. They are the same exact policy. So for a year we have been paying on 2 insurance policies.
After going back and forth between mortgage company and HomeWise they say, "Well we will send you a refund check but the amount the your mortgage company paid was $129 short." We say that's cool, we will give the $129 when we get the check. So Dec 23 we get a call stating that the check is in the mail. Dec 24 another call. We cancelled that check and sent out one for the amount minus $129. Which was still OK. So a couple of days before X-mas we received the first check. The cancelled one.
It is Jan 13th and we still have yet to receive our OWN money back from this screw up. They told my husband about an hour ago that they mailed it on Jan 6th from Mass to Fl. Do the math. Doesn't take a week to receive mail from there... WE USED TO LIVE THERE. The lady had called back and told him just cash the check we already sent you which makes me think something else is going on. But he got to the bank and guess what... "We can't release the funds on this check number".
Please anyone who has HomeWise as an insurance company make sure you are only paying on one policy and I also for that after they sent me a letter say thanks for the payment of $129. They still sent me letters stating that my insurance was never paid and that it was going to get cancelled. They are a big company but they just can't get it together. Next year we are switching companies and I urge you too as well...
TAMPA, FLORIDA -- Well, we received a letter in the mail when it was time to renew our policy, that stated and I quote "We are writing to inform you that we will not renew the policy identified above. Your policy will terminate as of the nonrenewal date and time shown above, due to the following reason: Our reason for nonrenewal is your loss history as summarized below: Jan 22,2010 washer overflow. Aug 23, 2010 washer leak".
Did we receive any kind of rebates or discounts for the years that we never filed claims? NO! Is this unfair? I think so, even if it is legal. It makes you scared to even file a claim with your insurance company if you need to. Why do even pay homeowner's insurance if we have to be afraid to use it? I wouldn't recommend this company to anyone. There is a reason that the rates are reasonable and we found that out the hard way.