Homewood Suites

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Car Garage Is Not Safe
Posted by on
HOUSTON, TEXAS -- Be very careful - we had our truck broken into while parking in their parking garage (which is the only place to park). We asked the hotel before we took a family vacation to their Hotel and the local staff said it was a very safe place and a great location. They failed to tell us that they have had a huge problem with cars being broken into. They didn't tell us that they were thinking of adding a gate to the garage and/or security cameras (which they don't have right now). There were 7 break ins reported over a 2 night period that we were there. Ours was one of them. We asked the local police and the local staff (after the break in) about this and they all stated that it has been an ongoing problem (the manager and the employees shared this with us), that they have had. The police said that it has been a huge issue...that they had focused on fixing the issue at the Galleria Mall and after they addressed the break ins at the mall, that the criminals targeted the hotel's garage.

We found out that this has been going on for a while now and the hotel only has a part time security guard that seems to be an "independent employee" (not part of an official security guard company?). The guard was there DURING the break insurance On the second night (when there were 5 break ins), we alerted the guard and the employees on night duty that car alarms were going of (including ours - yes the criminals tried to break into our truck again on the 2nd night). The night time employee AND the guard were very unresponsive. They said it was probably just loud music. Well, guess what -- there were 5 more break ins that were reported (The Window was smashed in on our truck. We saw the same on another truck as well. The staff did not warn us or any of the guests that they have had an issue with break insurance After our truck was broken into, they said they are not responsible. Please be careful!

We lost over $2500 due to this....and are really disappointed that we were told that everything was safe and that they did not alert us to the problems they are having.

     
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A great place to stay
Posted on
Homewood Suites (Hilton)
39270 Cedar Boulevard
Newark, CA 94560
E-mail: NWKHW_Homewood@hilton.com

I travel allot, so I say in allot out hotel’s all over the world. I really don’t like too because they are never what they claim to be. I just got back from San Jose, California where I staid at the Homewood Suites in Newark and it was a great hotel.

First let me say I expected something like and extended stay type hotel and I hate that because you get nothing. You must ask for an extra pillow because the one’s they give you are maybe an inch thick. They only clean your room once a week and it’s more like staying with someone who doesn’t want you there in the first place.

Homewood Suites on the other hand was great! The pillows were like giant and there were 4 of them that you just sink into like a dream. The bed itself was also great! The mattress was at least a foot and a half thick and I have never seen that thick before. I am now looking for one for my bed. You just lay in this bed and drift away no matter how stressed or restless you are.

You get a complete kitchen with cooking utensils, everything you need to eat in just like home. A big couch (L shaped) and two people dinning table. A desk for work with high speed Internet, free of course. A closet to hang your close and dresser draws to put the rest in. A full bath room with a nice shower and very clean. They clean your room every day and the cleaning staff is very pleasant, hard workers. As for the rest of the staff, helpful, considerate and just plan NICE. They made me feel welcome like I belonged there.

Of course they have a pool and hot tub, exercise room and all clean and well kept. Free breakfast and many other amenities.

This one located in Newark CA which is adjacent to San Jose close to two major air ports is conveniently located to San Francisco and all point in-between.

The price is $150.00 a night but well worth it if you want comfort and a very pleasant place to stay.

I give this hotel 5 stars for price, comfort and all around nice place to stay!

Thank you Homewood Suites.
     
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User Replies:
*Brenda* on 06/27/2007:
We always stay at a Homewood Suite when we go to CT and for my wedding that's where we had all the guests stay. I love them and always get the best service!
Anonymous on 06/27/2007:
Awesome review Lid,will check it out when in the area.
Anonymous on 06/27/2007:
Good review, Liddy!! Why didn't you invite me?

shawnp80 on 06/27/2007:
Lid, If I ever go to to San Jose I will try to stay there. "Very Helpful"
Anonymous on 06/27/2007:
Update from Homewood Suites

Hi Mr. Kavanaugh



Thank you so much for your wonderful comments. It puts a huge smile on my face as well as my entire team when we receive positive feedback such as yours. I have printed out your comments as well as the responses from my3cents and will be sharing them today with my entire team; as we are having an all employee meeting and the number 1 topic is guest service.



Thank you again for your comments and I hope to have you visit us again soon.



Have a great day!



Nicole


DebtorBasher on 06/27/2007:
Good review Liddy. It's hard to find a good, clean place to stay...with all the reports of bedbugs and dirty rooms it makes a person want to stay home from traveling...It's nice to hear the positive and I think if this place is as nice as you say they are...they deserve the recognition and business.
Skye on 06/27/2007:
Good review, even it is a "Hilton" place.

Good job Lidman.
MR GM on 07/10/2007:
YOUR COMMENTS ARE TRULY APPRECIATED. SO OFTEN ONLY THE NEGATIVE IS HIGHLIGHTED ON THE CONSUMER SITES. VERY LITTLE IS EVER SAID ABOUT THE FACILITY THAT GOES THE EXTRA MILE FOR GUEST. THAT EXTRA LOW RATE FOR AN ELDERLY COUPLE WANTING TO STAY SOMEWHERE SAFE WITH INSIDE CORRIDORS, SECURITY LIGHTING ETC. THAT TELEPHONE NUMBER THAT WAS LOOKED UP BY THE DESK CLERK WHO HAD GUEST WAITING TO CHECK IN YET TOOK THE TIME TO HELP A TRAVELER, THOSE DETAILED DIRECTIONS THAT GOT A CELLPHONE CALLER TO THEIR LOCATION WITH NO CONFUSION WHILE MAPQUEST TOOK THEM DEEP INTO THE COUNTRYSIDE. THOSE PERSONAL ITEMS EXTENDED TO A GUEST WHO NEEDS A PLASTIC FORK AND SPOON GIVEN FROM A CLERKS LUNCH BOX, COTTON QTIPS, EMERYBOARD OR MAYBE SUGGESTIONS FOR A NIGHTS ENTERTAINMENT AT AN AREA ATTRACTION.

THESE NICE THINGS YOU NEVER, NEVER, RECEIVE COMMENT CARDS ON. AND THEN IT IS THE CONVERSATIONS AND INTEREST PAID TO A GUEST TRAVELING FROM A DISTANT LOCATION, THE PLEASANTRIES EXCHANGED TO MAKE THEM FEEL AT HOME. HOW ABOUT IT FOLKS...THERE HAVE BEEN SOME GOOD TIMES ON THE ROAD! SOME MEMORABLE CLERKS THAT WHEN THE EXTRA MILE FOR YA!
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