HOUSTON, TEXAS -- Be very careful. We had our truck broken into while parking in their parking garage (which is the only place to park). We asked the hotel before we took a family vacation to their hotel and the local staff said it was a very safe place and a great location. They failed to tell us that they have had a huge problem with cars being broken into. They didn't tell us that they were thinking of adding a gate to the garage and/or security cameras (which they don't have right now). There were 7 break ins reported over a 2 night period that we were there. Ours was one of them.
We asked the local police and the local staff (after the break in) about this and they all stated that it has been an ongoing problem (the manager and the employees shared this with us) that they have had. The police said that it has been a huge issue... that they had focused on fixing the issue at the Galleria Mall and after they addressed the break ins at the mall, that the criminals targeted the hotel's garage. We found out that this has been going on for a while now and the hotel only has a part time security guard that seems to be an "independent employee" (not part of an official security guard company?).
The guard was there DURING the break in. On the second night (when there were 5 break ins), we alerted the guard and the employees on night duty that car alarms were going of (including ours - yes the criminals tried to break into our truck again on the 2nd night). The night time employee AND the guard were very unresponsive. They said it was probably just loud music. Well, guess what - there were 5 more break ins that were reported (The Window was smashed in on our truck. We saw the same on another truck as well.) The staff did not warn us or any of the guests that they have had an issue with break ins.
After our truck was broken into, they said they are not responsible. Please be careful! We lost over $2500 due to this... and are really disappointed that we were told that everything was safe and that they did not alert us to the problems they are having.
I travel a lot, so I stay in a lot of hotels all over the world. I really don't like too because they are never what they claim to be. I just got back from San Jose, California where I stayed at the Homewood Suites in Newark and it was a great hotel. First let me say I expected something like and extended stay type hotel and I hate that because you get nothing. You must ask for an extra pillow because the ones they give you are maybe an inch thick. They only clean your room once a week and it's more like staying with someone who doesn't want you there in the first place.
Homewood Suites on the other hand was great! The pillows were like giant and there were 4 of them that you just sink into like a dream. The bed itself was also great! The mattress was at least a foot and a half thick and I have never seen that thick before. I am now looking for one for my bed. You just lay in this bed and drift away no matter how stressed or restless you are.
You get a complete kitchen with cooking utensils, everything you need to eat in just like home. A big couch (L-shaped) and two people dining table. A desk for work with high speed internet, free of course. A closet to hang your close and dresser draws to put the rest in. A full bathroom with a nice shower and very clean. They clean your room every day and the cleaning staff is very pleasant, hard workers. As for the rest of the staff, helpful, considerate and just plan NICE. They made me feel welcome like I belonged there.
Of course they have a pool and hot tub, exercise room and all clean and well kept. Free breakfast and many other amenities. This one located in Newark CA which is adjacent to San Jose close to two major air ports is conveniently located to San Francisco and all point in-between. The price is $150.00 a night but well worth it if you want comfort and a very pleasant place to stay. I give this hotel 5 stars for price, comfort and all around nice place to stay! Thank you Homewood Suites.