Honda Cars of McKinney

4 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Poor service after the sale
Posted by on
I purchased a CRV three weeks. The salesman asked me to give a $500 deposit to get the color I wanted brought in from another dealership. I thought that was odd, but did so anyway.
He told me the check would be refunded or applied when I closed the loan. Of course, when I signed the paperwork, the check was not ready.

I was told I would get it the next week. I didn't. I called and emailed, and was told: the check will be in the mail next week. It was not. I continued to call the salesman who stopped returning my calls and emails.

After three weeks and talking to everyone I could at the dealership, I was told that I could pick up the check this morning after 10:00 AM. I received the check at 12:45. That was only because I was persistent and kept asking why the check wasn't ready. (Seems the finance guy who was supposed to get me the check had been gone to lunch most of the time.)

I could go on and on over several things this dealership did, but today was the "Nuts on the Sundae!
Read 1 RepliesAdd reply
User Replies:
trmn8r on 07/01/2011:
Every once in a while a complaint will pop up that a car dealer doesn't return a deposit in a timely manner.

Good for you for being persistent. That is usually the best remedy for this annoying problem.
Close commentsAdd reply
Unethical business practices
Posted by on
I bought the car from Honda Cars of Mckinney, when I bought the car they offered me 2.9 APR. Since I am getting low APR even though increased my Car price I bought the car. After 3 weeks of car delivery they called me and saying that my loan is not approved and asked me look finance by my self. When I went to finance by myself with bank I got 6% APR which will increase my total payments. But when I asked to reduce the car price with the dealer, since my interest rate is gone up, they said they will not reduce.

Please be aware of this sales manager and also aware of their finance guy.

I never recommend this dealer to buy a car.
Read 1 RepliesAdd reply
User Replies:
getoverit on 10/25/2010:
Normally, you don't take delivery until the financing is fully approved. What was you understanding of that at the time you took possession of the car? Did they tell you that you were not approved yet? That would be unusual, unless they arranged some kind of bridge financing.

Otherwise they called and said, in effect, that they are backing out of the deal. Did you suggest bringing the car back? I understand where that could be a major inconvenience for you but these guys are playing hardball. It's time to hit back.

Somebody messed up somewhere. You should not be penalized for that.

It's a car dealership. Always beware of the sales manager and the finance guy. Also the sales person, the service writer, and anyone else you deal with.
Close commentsAdd reply
Service Scam
Posted by on
MCKINNEY, TEXAS -- My wife took her 2008 Accord to Honda Cars of McKinney for its first oil change.

She mentioned to the service advisor that there was a light displayed on the instrument panel. It turns out that it was the low-pressure warning light for the tires.

The service advisor gave her a hard sell on filling the tires with Nitrogen to reduce the possibility of this happening in the future.

So instead of just checking the tires and adding air, she was sold a $40 procedure to replace all of the air in all the tires with Nitrogen.

What a scam! This is the first time in 20 years of owning Honda cars and having them serviced by Honda dealerships that I feel that my wife was taken advantage of.

So much for getting factory authorized service from a reputable dealership.

I can only guess what the markup on this is and what incentives are given to the service advisors to push this "snake oil" onto customers who are not technical enough to see through it.
Read 10 RepliesAdd reply
User Replies:
Slimjim on 08/23/2008:
There is a tire place by me that pulls that stuff all the time with the nitro. Last time they didn't ask me and just did it at $8 per. Then the tires get low and they are supposed to refill at no charge, but the wait is half an hour after you drive specifically there for someone to just come and pump back the low one. I won't do business with them anymore just because.
Anonymous on 08/23/2008:
I put Nitrogen in my last set of new tires for my Ford truck. That was six months ago and the pressure is still where it's supposed to be. I paid $6 a tire with free refills for the life of the tires. They have checked them twice now with no fuss. I am getting a little better mileage now too. I think the Nitrogen thing is for real.
Anonymous on 08/23/2008:
What does nitrogen do for tire pressure? Is this something we should take seriously and consider doing? With gas prices as they are, I'm paying more attention to the little things that can help with mileage.
Anonymous on 08/23/2008:
Nitrogen molecules are bigger than oxygen so they seal better. NASCAR has been using nitrogen in their tires for some time now to keep the tire pressure constant during races. I did pick up a couple miles to the gallon when I started using nitrogen. Some say it's all a bunch of witch craft but it has made a difference for me. I have not had to add any to my tires for six months now.

I think some of the mileage increase has to do with proper inflation more than how the tires run down the road though.
Anonymous on 08/24/2008:
Thanks for the info Super!
mrs1140 on 09/10/2008:
When I purchased tires at Costco, they were filled with nitrogen. They had us return a week later to top off. I have read that you don't have as much air loss.
b5ster on 02/09/2009:
The only gas you will save with nitrogen is haveing your tires inflated to the proper PSI all the time...Because you don't loose as much nitrogen in the expantion and contraction (hot and cold respectively)of the tire as with regular old air.

You could do the same thing nitrogen does by checking your tires air presure once a month with a gage and stay with regular old AIR...and skip the over priced nitrogen, that is unless you get it for free of course at your local Costco...if you have one local to you!

Nitrogen is not a magical thing to give you better MPG like some have made it sound like!
jktshff1 on 02/09/2009:
I use air from a compressor I have at the house. 2007 van 120,000 miles. Add free air when needed (check at least once a week). Bought new tires @ 90 grand, put free air in when drastic temp change no problems. Just check them regularly. Mileage runs @ 23-27 mpg depending upon city/highway.
Nitro in the tires is a ripoff.
MRM on 02/09/2009:
Jkt, I thought you had bought new tires for $90,000 but its 90,000 miles. You almost gave a heart attack!
jktshff1 on 02/09/2009:
LOL! the tires were $600.00
Close commentsAdd reply
Dishonest Sales People
Posted by on
MCKINNEY, TEXAS -- The same old bait and switch routine by the sales people at this dealership. Some real sleaze bags at this place. When they quoted a price they added on a lot of accessories and tried to say that these accessories had to be purchased and that the car would not leave the lot without them. I could go on and on but the point is these people from the sales person all the way up lied through their teeth. These folks can not be trusted.
Read 7 RepliesAdd reply
User Replies:
Anonymous on 05/01/2007:
For your complaint to have merit you must state what accessories you are referring too. Honda dealers are allocated vehicles with little to say about what factory options are installed, but if they are dealer installed options that is a different story.
JohnD on 05/01/2007:
Point taken. The items that I am talking about would not be accessories under that definition, they would in fact be dealer addons. They were paint sealer, fabric sealer, pin stripes, mud flaps, one or two more items that I do not recall off the top of my head. Adding up close to $3000.00 on the price of the car. For instance the paint sealer is nothing more than a wax job and they want $500.00 for that alone. There was a large class action lawsuit in Houston back in the 90's where 14 dealers got sued for this kind of action. You would think the auto dealers would learn by now that it pays to be honest to the public. But then maybe it doesn't pay as well being crooked...they keep doing it.
Anonymous on 05/01/2007:
LOL!!! Ah the old "appearance package" add on (man those were fun memories). With the possible exception of the mudflaps all the items you mentioned are dealer installed. Cost of the items are as follows give or take a few dollars. Paint sealant is $20.00, fabric protector $20.00, pinstripping $10 - $40 , Door edge guards, you did not say but I would suspect they are one of the items you could not remember, $2.00. Practically every dealer in business does this technique to some degree. This allows the dealer some negotiating room as a lot of consumers think there are 40% markup in cars (actual markup depends on model but ranges from 3 - 12%).

The easiest way to negotiate on a car is to agree on a fair profit for the dealer to make and add it to the FACTORY invoice. I.e. $500.00 over invoice etc (the entire negotiation should take less than 5 minutes). Pay no attention to any dealer add ons (if they want to include them for free, fine, otherwise move on). A dealer is not obligated to sell a car, just as the consumer is not obligated to buy. As I do believe your post has merit, There are way to many dealers out there to get upset if a dealer and you do not come to terms, just move on. Good Luck
Anonymous on 05/01/2007:
P.S. you were not looking at one of the Hybrids were you??????
JohnD on 05/02/2007:
We were not looking at any Hybrids. On this particular deal they were saying the pinstripes were going to be $300.00 and the flaps were $90.00. Oh yeah, then the salesman said "YOU WON'T BE LEAVING HERE UNLESS THOSE OPTIONS OR ON THAT CAR"!
So at that point we told them to shove it. Back in the 70's and part of the 80's I worked as a service writer and went on to teach career technicians for Ford and then went and taught for Harley Davidson. So I can't say I was surprised but I can say that this particular dealership has some sorry policies. After looking around a bit I discovered that the guy that owns this particular place is Rick Hendrick Automotive group. The same guy that had to be pardoned by President Clinton for mail fraud. That may be who set the standards here. So I understand that not all dealers are ripoffs, as not all sales people are crooks, and I do understand that it is very difficult to make a living selling cars. However words have substance and meaning, and when a dealer ship allows one of their representatives to get by with this kind of twisting of words and their meanings then in my humble opinion it is clear where the dealership stands. Times are hard enough for hard working folks. They don't another sock in the money eye.

austinandie on 07/28/2007:
I have to agree. I was just up there based on a COSTCO referral. I told the guy I only had a limited amount of time and wanted to get their final prices and a trade-in on mine. They refused to give me a trade in figure and stated they would only do so if I was "ready to buy that day". Making it impossible to compare. They showed me the kbb figures on my car which vary by thousands. They wanted me to make a decision based on this. I drove an hour to be treated like this.

Just like Vandergriff....I won't return to these jokers.
bartlett01 on 10/10/2007:
Keep driving past Honda Cars of McKinney if you are looking for a new car. They think the MSRP is a 'great deal'. They lie, fudge numbers, misrepresent, etc. I know these are the worst of the worst. I would like to save you an experience like mine.
Close commentsAdd reply
Top of Page | Next Page >