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55 reviews & complaints.

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No more Hondas for me
Posted by on
I own a 2004 Honda CR-V. I had routine service done on the AC by Honda of Tyson's Corner, VA a few weeks ago. They added freon and told me specifically that the compressor was "working perfectly." Right after the service the car started making a noise like something was rattling around under the car. I took the car back to the dealer and they claimed nothing was wrong and they couldn't hear the noise when they drove. Two weeks later the AC compressor blew up and shot metal shards through the engine.

After doing some research, I found that compressor failure with metal shooting through the engine is a known defect on 2004 CR-Vs. I called Honda USA and they refuse to help me with the repairs, even though they know this is a known problem. The dealer tells me it will cost $3,000 to fix.
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MDSasquatch on 2010-07-27:
Metal went through the engine and your repairs are only $3000? This seems very low to me, you may want to get a few more estimates.

I put this repair in the $6,000 - $7,000 range
FlShopper on 2010-07-27:
I had to trade in my '03 CRV after sinking more than $3k (over the course of 6 months)trying to get the a/c to run right. Freon, compressor, condenser..I had it all looked at. I took it to Honda at one point...they wanted to replace the entire a/c system for several thousand dollars.
Um, no.
btw, there is a class action lawsuit against Honda in the works.
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Trash the Opera
Posted by on
There was a time I was considering Honda products, but my spouse and I are in agreement that the annoying (which is using a very mild term) opera commercial is so awful we'd rather walk. What an incredible turn off. Missed the mark big time, Honda. SMT should take a long second look at your ad campagin and decision makers.
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Ben There on 2010-07-02:
Fair enough. Most people look at Honda's legendary value, durability, safety and resell value when purchasing a car, but if you bypass them for a lesser car because of an annoying ad then more power to you.
spiderman2 on 2010-07-02:
Agreed Ben! I have a 7 year old Odyssey that has never given me an issue other than normal maintenance so I can overlook an annoying commercial. I don't think I would pick a car based on the levels of annoyance on a commercial, but to each their own!
FlShopper on 2010-07-02:
The commercial is definitely kind of cheesy, but I can honestly say that I've never avoided a business because of a lousy commercial.
georgee on 2010-07-10:
Moved From Other Review: Pget wrote that she and her husband were turned off by your commercial. Not us. We love it. In fact we found her comment by trying to determin the name of the piece you used. We've heard it but can't place it.
The ad is corney but the music will bring us into the room. Honda is neither helped or hurt by the ad. You want to improve your image with an ad bring back the one where the cared builds itself out of raw parts. AMAZING!
judee on 2013-08-22:
Love the opera music but cannot find what it is from. Its classy.
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2004-05 trx450r
Posted by on
Worst aTV ever!I purchased one July 1, last year. haven't got to ride it maybe 40-45 hours. put 3 cranks and sets of bearings in it. bought a cdi, stator, coil. the crank is ready to go out again. cost around 280.00 4 crank.80.00 2 bearing.100-150 have installed. Honda knew about bearing issues,450r forum has a place on it for people too list this problem. I myself have contacted Honda. but nothing will be done.4 the price of these aTVs they should recall them, or at least fix them free of charge. some don't get 10hours before this happens. the modded crank they sell runs about 350-450 not counting service fee. without them to install it theres no warrinty. so here I've paid 3500.00 4 the quad. guessing 1200-1400 in it, still stock. looking to have too put another 500-1000 in it. not knowing if it will run 30minutes or 30 hours. I've not seen it yet make it over 30 hours without breaking down. I was a Honda man. think its time 4 a change.
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Alain on 2010-06-11:
I'm not too familiar with ATV's, but there is a dedicated website for trx450r's that might be of interest to you, http://www.trx450r.org
Sheriffs Uncle on 2010-06-11:
Good info Alain, although I am not able to vote your comment helpful. I don't understand why non-starred members can vote negatively, but not positively. Seems just the opposite of the direction this website wants to go.
Alain on 2010-06-11:
Thanks, Uncle! Goggle is a very handy thing!
Alain on 2010-06-11:
That's a good question. I appreciate your thumbs up. You'll have a star in soon, I believe, so that'll take care of the voting thing.
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Roadside assistance
Posted by on
Honda roadside assistance does not have enough towing contracts in NY .

Believe or not, I find GEICO roadside assistance is better than Honda care .
My experience was y' day with lot of potholes in NY, I busted both my tires, I got live person but it takes 2 hours to get tow truck to get me, and THEY ONLY TOW TO HONDA DEALER ... so dealer would charge extra money for towing to their place and at night they can not tow to the dealer as per NY STATE LAWS, SO I ended up paying storage charges at Tow company. this is my personal experience y'day . I recommend do not buy Honda Roadside assistance .
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redmx3racer on 2010-03-02:
If NY really has a law that regulates what hours a dealership can accept a tow, then that is just wacky. Talk about a "nanny" law.
Anonymous on 2010-03-02:
Were any of these things specified to you in the contract when you purchased the roadside assistance?

If not, you could probably seek for them to refund the extra money you had to pay by filing a claim with your state's Attorney General.

If the specifics were covered in your contract, then you can't be surprised that they did this.
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Horrible Customer Service
Posted by on
NEW JERSEY -- I called Honda today to make a payment by phone and inquired about having two fees waived on my account. I had spoken with a different representative about a week earlier who very kindly implied this wouldn't be a problem. I politely inquired again today with another representative who was nothing but rude, obnoxious, and condescending. When I asked to speak with someone else, instead of being helpful, which is his job, he just proceeded to be even more rude. I have been a Honda customer since 2005 and considered renewing my lease or financing a new one as my lease matures in a few months. I can't imagine having to put up with this kind of service for even one more month. It is amazing how it only takes one person to change ones mind. In this economy where so many people are struggling, myself included, companies should be struggling to work hard to simply keep their customers, let alone keep them happy. I will start looking into Toyota now, I can't imagine their service could be any worse.
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The Hurricane on 2010-01-26:
What were the fees for? How did you act when the first guy told you he couldn't remove them? Did your behavior get worse with the second guy? There is information missing from this review.
spiderman2 on 2010-01-26:
Toyota is probably not going to be very nice to you either if you ask them to waive fees. What kind of fees can be associated with a car loan besides late fees?
ndrulez on 2010-01-30:
I'll keep my fingers crossed for you and please keep us informed. If they give you lifetime rotors and pads, I'll vote for Ralph Nader next election. BTW Toyota has a major recall and new cars off the shelf with their sticky gas pedals. You might try a Ford!! (Still not owned by the Gov't)
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Very Disappointing
Posted by on
I have a 2008 Honda Fit. When I purchased the car, one of the selling points was that for the duration of the warranty, I would be afforded Roadside Assistance in the form of HondaCare. It was heralded as a significant savings in any roadside assistance that I previously had. I live in Central New York and am recovering from hip surgery. On January 5, my second day driving since the surgery, I found myself stuck off the road due to a snowstorm. When I called HondaCare, I found only recorded messages to the effect that due to severe weather in my area, there was an 8 hour delay and to call back later. I had no information concerning other towing services in my car with me, never dreaming that I couldn't rely on the roadside assistance. My husband came to tow me out of the snow (at the crest of a hill with little visability). Since I had not been able to reach an individual at HondaCare, I called the dealer the next day to log my distress. The response was that that was unacceptable and would be reported. I find the response unacceptable as well. If this company is providing roadside assistance in Central New York, it needs to contract with a reliable service that is able to address severe weather or at least provide options as to other alternatives in their message.
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redmx3racer on 2010-01-11:
There was a delay, because like you, many other people were off the road as well I would imagine. AAA also experiences delays in such situations. You could call a tow provider directly at these times and still be told there will be a wait. Maybe it would have been nice to talk to a real person-I get that. Maybe the "real people" were giving updates/scheduling service to those who managed to call early enough, who knows. It's not like "Hondacare" has a fleet of tow trucks themselves-they are using the same vendors as AAA and everyone else.
Always have a backup plan in the winter-if it means buying a GPS-which can find businesses near you, carrying a phonebook, having a cell phone that you can call information on etc. Also, blankets, snacks, water if possible in case you are stuck in a snowbank for a prolonged period of time.
Best advice-if it's snowing, and you don't absolutely need to go anywhere-stay home!
Anonymous on 2010-01-11:
You were in the 'perfect storm' for assistance requests. As Red points out, the assistance providers, *all of them* were stretched to the max. Offering roadside assistance, unfortunately, doesn't mean they have a tow truck sitting there idling in case you call.
goduke on 2010-01-11:
Exact reason I always have "the box" in the car with me when it's really cold or the white stuff is around. Warm blanket, a vew bottles of water, some energy bars, extra gloves. Just in case I get stranded in a storm and it takes a bit for assistance to get there.
Anonymous on 2010-01-11:
I agree with the 2 other comments. Hondacare is like AAA. They use the same tow companies. If you were stuck in the storm, others were probably also stuck and the tow companies were all busy helping others stranded.
As far as venting your frustrations with the dealership, what did you expect them to do? The only thing they can do is agree with you and report the problem to hondacare. You would have had the same problems if you used any other roadside assistance company at that time.
Judy2up on 2010-01-12:
I am chagrined. I did have a cell phone and a cane in the car with me. I didn't know the names of any towing companies to call directory assistance. I guess I need to do that from now on. I felt that I was being totally "left out in the cold" as there was no way to get assistance from this company. They might have had an additional recorded message of other services. I complained to the dealer because all phone numbers for HondaCare led back to the recorded message. I found no way to speak with a human. Thanks for your comments.
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Torque Conveter
Posted by on
CITY OF INDUSTRY, CALIFORNIA -- Went for an oil change and told needed a software update, thought nothing of it. but soon after my problems started. The car would shudder at 40 - 45 mph and the rpm would drop to 1300. took it in and they saw that I had the software update and they replaced the torque converter. but that didn't solve the problem. the car doesn't shudder at 40 - 45 but the rpm do drop which I was told was normal. ya right. but when the can is decelerating from 60 to 0 the cars shakes because the down shifting is banging. have to take it again but the dealer even said that there is no fix yet and waiting for Honda to make a move. In the mean time I will be in a loaner and there expense.
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ChuhBaca on 2009-12-17:
How many miles do you have on your Honda?
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Don't Leave Dealership Until You Absolutely Are Approved For Credit!!!
Posted by on
WESLEY CHAPEL, FLORIDA -- Incident = I called the dealership and talked to a salesman Ken Wilson who told me they would give me the best deal and also had a first time buyer program so I would be approved to get a new Honda civic 2010.

After going in we looked at a few models while they processed my credit application I waited and waited and waited.

After 5 hours they finally came back and said I was approved Ken Wilson, Mike the manager and John the finance guy all told me congratulations I am the proud new owner of the Honda civic I called Geico and got my insurance policy faxed over signed the purchase agreement and away I went so happy!!!

30 days later I received a phone call saying that I was not approved and I would need to pay $2500.00 down with the interest rate also going up and needed a co-signer. I looked on line to see what they were talking about and found out that this is a SCAM SALES POLICY that Wesley Chapel Honda practices all the time called YOYO financing or SPOT Delivery I cannot believe that this is a practice which is OK in State of Florida.

They let you drive away thinking you just purchased a new and negotiated a decent deal to find out you are just being set up to be charged a higher price later after you have falling in love with your new car. What a first time buying experience. This has to be wrong!!!!!!
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skelly39 on 2009-12-04:
Good advice. Never take the vehicle until you've read and signed the finance contract.
Anonymous on 2009-12-04:
Just tell them that you do not agree to that deal, and that you will return the car to them. They will back right down, the car has lost more than that in value because it is now a used car. Don't pay them any money.

Next time, go to your credit union first, and get pre-approved. Then you'll know exactly what you can spend and what it is going to cost you.
Anonymous on 2009-12-04:
Don't they give you signed paperwork when you leave?
Anonymous on 2009-12-04:
"Don't they give you signed paperwork when you leave?"

They're supposed to, yes.
redmx3racer on 2009-12-04:
What Ken said. Drive it in and tell them you are returning it.
Anonymous on 2009-12-04:
good idea, skelly. That's what I would do.....If you threaten to return the car, they will lose out, and I'm sure they cannot come after you for trying to change the policy after that fact.
Anonymous on 2009-12-04:
Actually, if you have a signed agreement, I don't think there is anything they can do. They can't force you to sign a new agreement and they can't change the one you have without your approval. Just continue to pay what you agreed to as long as you have it in writing. Basically, they financed it for you.
Anonymous on 2009-12-04:
A lot of those agreements have fine print that talks about it only being valid upon approval for financing. Sometimes initial approval isn't full approval.

IIRC, they have 30 days to back out. It has been ages since I worked with those sort of contracts, so I may be very confused. I will dig a bit on it later.

that said, folks MUST read what they are signing, not just believe "you are approved, sign here"
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Most horrible and rude customer service anywhere
Posted by on
DALLAS, TEXAS -- I recently bought this 2009 Honda Civic Si from Rusty Wallis Honda and from day one I've had plenty of problems. The car makes this popping noise when in reverse and 1st gear when trying to turn the wheel. And from the inside I noticed in the morning that there is a plastic panel on the passenger side the is loose and warped and will not got back into place, also it the side airbag covers, both of them are a little off like they were glued with with Elmer's glue of something. And to top it all off, I was going to work one rainy day and I turn on my windshield wipers and they make the glass fuzzy and you can't see anything. So I try to go to the dealership and they tell me that I have to leave the car a couple of day with them and I have to rent a car.... and I told them that there was a service bulletin out for my vin range specifically about the noise the car is making, which came out in July and I bought the car in November, so they had plenty of time to fix it, THEY DIDN'T EVEN BOTHER! And now I have to rent a car? after I only hand the car for a week? So I call customer service and the lady I talked to was very rude and inconsiderate, and her answers didn't make any sense I don't know why? Does Honda want to lose their customers? This has been my second Honda to own, but after my recent experience, I WILL NEVER BUY ANOTHER HONDA AGAIN! AND I WILL MAKE SURE THAT I TELL AS MANY PEOPLE AS I CAN ABOUT MY EXPERIENCE AND UNFAIR TREATMENT!
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redmx3racer on 2009-12-04:
Sounds awful. Did you buy your car used or new? If used you have to watch out for quote-unquote "Boy Racer" cars-Civic SI, Impreza WRX, Lancer EVO etc etc. Some of them have been driven very hard and not taken care of as good as they should be.
mbb0253 on 2009-12-05:
NO this was a new car with 35 miles on it!
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Honda on Grand, IL Elmhurst
Posted by on
Terrible experience with their service center. Please take your car elsewhere for your service. Went for my 30,000 miles service on my Honda Accord, and had a coupon that if you pay over $500 it saves you $50. Not to mention how many phone calls I got during the service that they needed to add so and so for a rise in the initial quote from $355 to $645. So I thought I will just use my savings coupon to save at least the $50 they promised if you pay anywhere over $500. when I showed up later to pick the car up and pay, they were surprised that I had such a coupon. And kept on trying to convince me that they cannot accept the coupon because they already used another savings coupon towards my invoice and they cannot combine coupons. When I asked the service guy (JEFF) to show me in the bill where exactly did they use any savings coupon on my bill he kept on saying it won't show but they are sure they saved me a lot.

This was completely bogus, they just didn't want me to get the $50 discount. I told them the coupon is even advertised on their website and how come they don't abide by their promises to customers, and if they advertise then they have to keep their promise. Long story short, they didn't accept THEIR OWN coupon and I paid the total and was completely stunned by how dishonest this dealership is. Please take your money elsewhere and search for another trustworthy place to service your car.
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