Hooked on Phonics

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Hooked on Phonics, aka, What was not in the box
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ROYAL PALM BEACH, FLORIDA -- Complaint Description:
Purchased the Hooked on Phonics Learn to Read Kindergarten System. UPC # 713974010660 and 713974010653.

Packaging seemed to be in new condition, however, once opened, the package was missing:
* the yellow disk one
* the yellow Aa a apple flash cards.
In addition, the Hooked on Phonics *Learn to Read* game CD that is inside the User's Guide pamphlet does not work on my Mac as the packaging states it should.

I emailed the customer service unit, cs@hop.com, on September 21, 2009 with no response.

I then contacted the customer service department by telephone September 30, 2009 and again October 7, 2009.

Emailed the customer service unit again on October 7, 2009 with no response.

Employee, *******, who states he is a supervisor, 1-888-605-5055 ext ***, insists that I speak only with him. He is not resolving the issue, nor has any other 'customer service agent' sent an email, left a voice mail, or attempted to contact me in any way.

Desired Resolution:
I want the items that should have been in the box to begin with. * the yellow disk one
* the yellow Aa a apple flash cards.
* Hooked on Phonics *Learn to Read* CD (game CD that is inside the User's Guide pamphlet) that will work on the latest Mac operating system. These items should have been in the box, in working order.

     
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