GEORGIA -- I bought a 279.00 Steam cleaner from Wal-mart it was a Hoover. I always buy them I thought the more expensive one would be better. Since a year ago I've not been able to use it because first the machine would not hold the fluid. I contacted the co and then they sent me new holding tank. But this tank only worked for a few times. Then it started to leak also.
I am only here in GA for six months so not much time to use the scrubber. Well at first they said it was a new machine with a few bugs and were really good at sending the part but as I am a senior I don't know how to get hold of the company again. And the store says sorry. I wish that they could get in touch with me as to how this machine is just a piece of junk. The cheaper machine they have is what I've used for years and love it but when you pay 125 dollars more you expect more not less. I've had nothing but trouble with the new machine if someone can help me please let me know how to get in touch with Hoover to settle this problem.
I don't have money to burn or throw away on appliances that do not do as they say they will.
NORTH CAROLINA -- Purchase 3 year coverage and had to have repaired several times. And then it quit working and was informed my 3 year warranty had already paid all it would pay on machine and less than 2 years. Ask what to do about repair and was told to pay to have it repaired. NO WAY.
PITTSBURGH, PENNSYLVANIA -- I too have had issues with the clean water reserve tank. First the handle pulled out of the tank and water was leaking from there now I'm have water leak from the bottom where the tank fits into the steam cleaner. First Sears told me it was recalled then they said it wasn't then they said it was and to take it to the repair center so they could replace it. Today I called and now they want to charge me $108.00 $50.00 for the tank and $50 to put it on!!!! I'm so furious I could scream!!!!!!