Hoselton Auto Mall

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Toyota RAV 4 Mass Air Flow Repair
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FAIRPORT, NEW YORK -- My wife had our 2007 Toyota RAV 4 taken in for an oil change at the Hoselton Toyota Dealership. They were told at the service counter specifically to only change the oil. When she picked up the RAV 4 she was presented with a recommended repair bill of needed services of approx 810.00 dollars. I appreciated the effort for them to drum up business for themselves. What I did not like was the fact that they were told not to do anything but change the oil. My complaint is that the same day after leaving the dealership, the lights on the dash for service, four wheel drive, and VSC came on. They were not on prior to coming to the dealership and the RAV 4 only has 40,000 miles on it. I took the RAV 4 back to the dealership they told me that the Mass Air Flow Sensor might be dirty causing the three service lights to come on and they would clean it for $89.90 plus tax. I took the RAV 4 to another repair shop that I had better dealing with. I explained that all the service lights that were highlighted on the dash. Within 45 minutes of me dropping off the vehicle they called me back. They informed me that someone had removed or loosened a 1 ½ inch air hose next to the Mass Air Flow Sensor and it had caused a leak in the air system. They pushed the hose back into the proper position and cleared the codes. The car works great and my oil change now has only cost me $106.35.
Education is not cheap. My wife was called on a service survey from the Toyota Company and she gave them poor marks across the board. No call back from the dealership...... What would I like. A refund for the money I spent on an unnecessary repair.
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Anonymous on 01/10/2010:
While the estimate was not asked for, you did decline it, which is what you could and should have done. The fact that the light came on after is most likely a coincidence. My husband told me once if I didn't watch where I was walking I would break my leg one day. The next day I broke my foot.
MRM on 01/10/2010:
Dang those sneaky stealerships! I believe the stealership had intentionally loosen the hose to make sure that you'll come back for a fix with a expensive repair bill.
Anonymous on 01/10/2010:
Definitely sounds like someone was trying to make a few extra bucks off this OP. I would have immediately called the dealership and told them what I thought about them.
MRM on 01/10/2010:
Because of their sneaky tactic, I do most of the car repair myself. I have bought myself an inexpensive diagnostic scanner and look up the codes at www.obd-codes.com and it'll tell you the symptoms of the problem and how to correct it.
Anonymous on 01/10/2010:
I don't see anything sneaky about it. You have never took your auto to a mechanic for one thing and they say 'hey you know your blah blah'. You can either go "yes I know fix it" or "No I didn't. I will fix it later". You are not under any obligation to accept.

They are trying to make more on the sale. It is called upselling or suggestive selling. You can say no. And they did not charge you for the estimate.
Anonymous on 01/10/2010:
I disagree lady. This dealership told them that they had a faulty sensor, which it did not have. It was a hose that was loosened purposely to make it seem like the air flow sensor had gone. I think its a pretty ironic that it happened at the dealership when the OP says that it never had a problem beforehand. A lot of auto mechanics take advantage of their customers. Its happened to me before.
Anonymous on 01/10/2010:
Tenn, my husband loves to work under the hood. He has been working on his old pick up for a couple weeks. And it seems like every time he gets one thing fixed he finds something else under there.

I went back and read the post again, and missed the hose part.
MRM on 01/10/2010:
If you are an abled body person, you too can change your own oil. Go to youtube.com and learn how to change your own oil. No need to rely on stealerships to do the easy job and ripping you off. I do not let anybody service my awesome 1988 Jeep Cherokee (see my blog), which is why it still runs great. I'm still driving it for 20 years now.
MRM on 01/10/2010:
PS, DIY auto repair and maintenance are priceless!
xjrokee on 09/09/2010:
Sounds about right, another mechanic telling someone that another shop INTENTIONALLY unplugged a connection then charged you over 100 bucks to fix it. And I'm sure you've never accidentally knocked something over or loose, right Jesus?
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Scammed By Hoselton Automall
Posted by on
I went there to buy a Jeep they had advertised. The salesman said the one I was interested in was already sold, even though there was one like it on the lot. He then interested me in a 2004 Trailblazer. It looked and felt all right, so I went through with the sale. Four days later, I picked up the vehicle and on the way home from the dealership, I noticed the tachometer was not working. I called them when I got home, but was only able to leave a message. I called again the next day to another person (service dept) and had to leave a message. Two days later, another call and another message to be left. I had to go out of town for a week. That's when the speedometer quit working (less than 1000 miles). I also started having problems with the transmission shifting into gear (less than 2000 miles). I finally got in touch with someone, and they had me bring it in for service. When I got it back, the instrument panel had been replaced, and they supposedly did some kind of upgrade on the transmission. However, I was still having the same problem with the transmission. They assured me that it was fine and that their "computer" found no problems. I bought the truck as a winter vehicle, so I hadn't driven it that much. Less than 1000 miles after they looked at it (less than 3000 total), the transmission went altogether. But because the 60-day warranty had expired, they said they were not responsible for the cost of repairing it. But they said they would give me the warranty rate of repair at $65.00/hour instead of their normal $90.00/hour rate. I KNOW DOCTORS THAT DON'T MAKE THAT MUCH, AND HOSELTON CERTAINLY ISN'T IN THE BUSINESS OF SAVING LIVES. The final bill was $2260.39. I think this is outrageous. My contention is that Hoselton knew the transmission was about to go, but realizing I didn't drive it that much, all they had to do was wait and see if it lasted another 2 weeks. If it did, the warranty would have expired and they wouldn't be responsible for the cost of fixing it. I HIGHLY RECOMMEND STAYING AWAY FROM HOSELTON IN FAIRPORT.
David Leonard
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Anonymous on 06/17/2008:
If you feel that they knew the transmission was going to fail and you can prove it, then small claims court is your course of action.
madconsumer on 06/17/2008:
many times used vehicles are sold as is. were you given any kind of warranty?

it would be very hard to prove the transmission was faulty at time of purchase.
Ponie on 06/17/2008:
Whoa! You know doctors who don't make as much as $65 or $90 an hour? I sure wouldn't want any of them messin' with me! I go into my doctor's office with a sore throat--he spends maybe 15 minutes with me and the bill comes to $135.

madconsumer, don't hold me to it, but I think in MI all used cars have to be sold with a 90-day warranty, except if from a private seller.
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