Be careful who you are booking your hotel reservations through...
Posted by Sheri on 2009-11-23
This is my 2nd run-in with this crappy company. They are nothing but a liaison between you & the hotel & charge $30 for this [lack of] "service". Their rates are not even that much better than what the actual hotel charges. You have to check a box stating that you have read the terms/conditions, where there is no mention of the $30 charge). My receipt actually mentioned the $30 charge & says & I quote, "If cancelled up to 2 days before date of arrival, no fee will be charged. If cancelled later or in case of no-show, the first night will be charged.
So I Google search the name of the hotel & find a link to make reservations. I click on the link, which is created to look like the hotel's site, but it is not. There is also no place where they make you aware of the $30 until the end in the confirmation email that advises you can get money back is reservation is cancelled 2 days prior to reservation.
When I email hotelreservation.com a man named Andy [snip] advises me the following: "This is a separate fee to the reservation total which covers the costs incurred by Hotelreservation.com in servicing your travel reservation and is non-refundable unless the cancellation is due to a fault of hotelreservation.com. This is also clearly stated on our website."
Please do not hesitate to contact us should you require further assistance.
Be aware of this crappy company trying to steal your money!
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Non existent cancellation policy
Posted by Neil on 2010-04-22
Greetings, I booked a room at the Cape with hotelreservations.com about 8 days before the arrival date. Read the cancellation policy-they don't charge one. Our plans changed & I needed to cancel-I got switched to another 800# as my plan was too complicate for the original cancellation. Spoke with a Lenya who told me the hotel I booked had a charge for cancelling & that I'd have to call back tomorrow @ 9a to speak with a mngr @ the hotel, as on one there now could do this! I asked to speak with Lenya's mngr-was put on hold for over 5mins, until I hung up. I called the hotel directly-they do have a TWO WEEK cancellation policy! Now, that information should have been on the site when I made my reservation through hotelreservations.com. It wasn't. I'll be speaking with the mngr of the hotel later, & I've been promised it shouldn't be a problem. Do you think I'll ever use hotelreservations.com again?