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Be careful who you are booking your hotel reservations through...
Posted by on
This is my 2nd run-in with this crappy company. They are nothing but a liaison between you & the hotel & charge $30 for this [lack of] "service". Their rates are not even that much better than what the actual hotel charges. You have to check a box stating that you have read the terms/conditions, where there is no mention of the $30 charge). My receipt actually mentioned the $30 charge & says & I quote, "If cancelled up to 2 days before date of arrival, no fee will be charged. If cancelled later or in case of no-show, the first night will be charged.

So I Google search the name of the hotel & find a link to make reservations. I click on the link, which is created to look like the hotel's site, but it is not. There is also no place where they make you aware of the $30 until the end in the confirmation email that advises you can get money back is reservation is cancelled 2 days prior to reservation.

When I email a man named Andy [snip] advises me the following: "This is a separate fee to the reservation total which covers the costs incurred by in servicing your travel reservation and is non-refundable unless the cancellation is due to a fault of This is also clearly stated on our website."

Please do not hesitate to contact us should you require further assistance.

Warmest regards,

Andy Newman

Be aware of this crappy company trying to steal your money!
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User Replies:
Anonymous on 11/23/2009:
I swear people are just out there begging to be ripped off.!? You've got to be kidding using a website like this.
goduke on 11/23/2009:
Thanks for the info. While I normally go through the hotel direct, or the corporate portal, there's nothing on the face of this particular site that sets off red flags. Now we know to avoid them.
Anonymous on 11/23/2009:
I think the words "If cancelled up to 2 days before date of arrival, no fee will be charged" refers to no cancellation fee, but the reservation fee of $30 will still be charged. However you interpreted it to mean that no fee at all will be charged even the $30. I think the words are ambiguous and may be understood as you understood it. There is a general principle of contract law that a contract is construed most strongly against the party who prepares it so any ambiguity should be resolved in your favour. This company needs to reword their document so there is no ambiguity.
Lisa S. on 02/10/2013:
The same thing happened to me. There was a handling fee of $8 that magically appeared on the invoice. But the fee was NOT mentioned in the terms and conditions.

DO NOT BOOK THROUGH HOTEL RESERVATIONS.COM. It is a scam. Their prices were exactly the same as Priceline's, but Priceline does not charge a handling fee.
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Non existent cancellation policy
Posted by on
Greetings, I booked a room at the Cape with about 8 days before the arrival date. Read the cancellation policy-they don't charge one. Our plans changed & I needed to cancel-I got switched to another 800# as my plan was too complicate for the original cancellation. Spoke with a Lenya who told me the hotel I booked had a charge for cancelling & that I'd have to call back tomorrow @ 9a to speak with a mngr @ the hotel, as on one there now could do this! I asked to speak with Lenya's mngr-was put on hold for over 5mins, until I hung up. I called the hotel directly-they do have a TWO WEEK cancellation policy! Now, that information should have been on the site when I made my reservation through It wasn't. I'll be speaking with the mngr of the hotel later, & I've been promised it shouldn't be a problem. Do you think I'll ever use again?
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MDSasquatch on 04/22/2010:
I wish you luck with the refund, but I am still baffled by people that use sites like this to make their reservations; is calling the hotel, rental car, airline, etc...... too hard?
Weedwhacked on 04/22/2010:
This site has its own cancellation policy that doesn't necessarily mirror that of the actual hotel. Usually they pay a lower amount to the hotel and make it non-refundable. Calling the hotel and asking their cancellation policy would only apply to direct bookings with them. When you used this online booking agent you subjected yourself to the cancellation policies of two different companies. Hope this helps.
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