This is my 2nd run-in with this crappy company. They are nothing but a liaison between you & the hotel & charge $30 for this [lack of] "service". Their rates are not even that much better than what the actual hotel charges. You have to check a box stating that you have read the terms/conditions, where there is no mention of the $30 charge. My receipt actually mentioned the $30 charge & says & I quote, "If cancelled up to 2 days before date of arrival, no fee will be charged. If cancelled later or in case of no-show, the first night will be charged".
So I Google search the name of the hotel & find a link to make reservations. I click on the link, which is created to look like the hotel's site, but it is not. There is also no place where they make you aware of the $30 until the end in the confirmation email that advises you can get money back if reservation is cancelled 2 days prior to reservation.
When I email hotelreservation.com a man named Andy ** advises me the following: "This is a separate fee to the reservation total which covers the costs incurred by hotelreservation.com in servicing your travel reservation and is non-refundable unless the cancellation is due to a fault of hotelreservation.com. This is also clearly stated on our website." Be aware of this crappy company trying to steal your money!
Greetings, I booked a room at the Cape with hotelreservations.com about 8 days before the arrival date. Read the cancellation policy- they don't charge one. Our plans changed & I needed to cancel. I got switched to another 800# as my plan was too complicate for the original cancellation. Spoke with a Lenya who told me the hotel I booked had a charge for cancelling & that I'd have to call back tomorrow @ 9am to speak with a mngr @ the hotel as no one there now could do this! I asked to speak with Lenya's mngr, was put on hold for over 5 mins until I hung up. I called the hotel directly. They do have a TWO WEEK cancellation policy!
Now that information should have been on the site when I made my reservation through hotelreservations.com. It wasn't. I'll be speaking with the mngr of the hotel later & I've been promised it shouldn't be a problem. Do you think I'll ever use hotelreservations.com again?