SAN FRANCISCO, CALIFORNIA -- I can't stand writing reviews but I feel obligated to write this one. Hopefully it will drive business away from Hotels-Rates.com. They mislead me and ultimately cost me money and cut my vacation short. I was an hour outside San Francisco and needed a room quickly. Their phone representative told me that there was a room in a motel near all of the attractions for $279 a night. That price included parking and all taxes. To be brief none of that was true. The hotel was over an hour away from Fisherman's Wharf in a terrible neighborhood and parking and taxes were not included. The motel, The Civic Center Motor Inn, was at best a seedy dump.
The room smelled of water damage, the bed was cheap with uncomfortable metal springs, and everything else was filthy and rundown. The city was booked solid because of the Pride Parade and we felt stuck. So we took a taxi into the heart of the city and tried to put it out of our minds. When we returned to the room later that night there were several loud drunks gathered outside so I closed the window and turned on the air conditioning to drown them out. Not only did the air conditioner not work, but it made huge mechanical banging sounds. I called the front desk and they told me that they were aware of it and that it would be repaired the following day.
So we were basically up the entire night. We couldn't open the window because of the noise, the room was hot and the bed was torturous. We were a mess the next morning, so we packed up and drove home. I've made several calls to both the booking site and the motel over the last week. The hotel refuses to admit that the air conditioner was broken and they won't call me back. Hotels-Rates.com refunded their service charge, but, after supposedly listening to my original call to their agent, deny ever telling me that the hotel was near the city's attractions or that taxes were included. You can read several reviews online similar to mine. Please avoid both of these businesses.
CALIFORNIA -- I made a reservation with this company without looking at the site. After giving them my credit card number and booking they then sent me a email that says my reservation was for 1 bed 1 person when I clearly told him I needed 2 beds because there would be two of us. Then I see there is a no cancellation policy which the agent failed to mention!! Also a $23.99 service fee which he also didn't mention in our conversation!!
So when I call them pretty much told me there was nothing they could do. And I can't dispute it with my credit card co because of the no cancellation policy!! I mean shame on me for not doing my homework. I will never use them again when making a reservation!!! So so dishonest of the agent to not disclose these things.
MISSOURI -- Online looking for Pet Friendly hotels. Spoke with reservationist by phone about our dogs. He made reservations at a very nice, pet friendly hotel, which he assured me included the dogs. Paid by credit card and was assured this included the dogs. Arrived and was told they had no rooms available as reserved by hotels-rates.com, and they also had no pet friendly rooms available.
The Desk Manager worked very hard to accommodate us with our pets, and was okayed (by his boss I guess) to assign us a different room, but pets would be an additional $60. Not what I was told while making the reservations... hotels-rates.com told me what I needed to hear in order to get my credit card number, and the end result was a ripoff. I suggest to NEVER BUY on Hotel-rates. You will get screwed and waste money. Be careful.
MIAMI, FLORIDA -- I don't write reviews a lot but I felt like it was necessary. My child had a fever and we needed to be close to Miami Children's Hospital so we booked Biltmore Hotel. It cost $257 so we got the hotel. We drove for an hour and twenty minutes. When we got to the hotel they told us that they didn't get the reservation. My daughter wasn't feeling well. They said they were all booked. I was really mad. I showed them the email and God's will a 1 bed. We had three people. We were upset. The heater broke I didn't know what to do. I suggest to NEVER BUY on Hotel rates. You will get screwed and waste money. Be careful.
I booked a hotel with Hotel-rates.com. The agent suggested a hotel in my price range. I asked him if when I get there and I'm not satisfy with the hotel, can I be re-booked at another hotel. He responded yes. Well, I didn't like how the hotel looked and called to be re-booked and was told that cannot happen. I asked to be refunded and was told that a call review had to be done to check if there was any agent error. I was sent an email saying there was no agent error therefore, I cannot be refunded. I called back and was told that I cannot be transferred to that department.
In the course of the conversation, the agent hanged up on me. I called back a week later, since the issue wasn't resolved and got the same runaround. It's been almost a month and the issue still not resolved. I will never use this service again!
I just booked a hotel reservation online today. I realized there was a $24.99 fee for booking but thought that was how they would make money because they were getting me the hotel room at a lower rate. BIG MISTAKE! After making the reservation and contacting the hotel to confirm that it was accurate, I was told by a hotel worker they charge the same price per night as Hotels-Rates.com but without the extra taxes and the 24.99 service fee. I ended up spending way more money. When I realized this I was outraged. I attempted to call the number on my itinerary that was listed for Hotels-Rates.com. Well convenient for them, it was out of service.
After a ton of investigating online, I found this number for a woman named ** who claims to be a manager. Please call it if you have had similar experiences and let her know how dissatisfied you are. She seems to think that her and this company are doing nothing wrong but they are making thousands of dollars per day by ripping off innocent people like us. Here is the number **.
AUBURN, CALIFORNIA -- I used hotel-rates.com to book a room in Auburn CA online. Once the reservation was made with a credit card purchase, the amount was almost $30 more than what the quote was. I called hotel-rates.com customer service number and asked why it was higher than the quote. They said the extra fees involved raised the price. I asked for a break-down of these fees. The CS representative asked me to hold and she came back explaining there was a $19.99 booking fee added. I asked them to remove this fee, that there was no indication of any extra booking fee when I made this reservation.
They claimed that the extra fee would be refunded to my credit card within five business days. I am not holding my breath to see this refund but will definitely be checking to confirm this fee is removed. I would recommend anyone using this Hotel-Rates.com service to double check the charges after making reservation OR better yet, use another booking service!
PHOENIX, ARIZONA -- I googled 'hotels near sky harbor airport with shuttle service'. I found a good selection of hotels with airport shuttles and after making a selection, I clicked 'book'. I was sent a email detailing my choice and it was then that I learned I was charged a booking fee: $25 which was 1/3 of the cost of the hotel. I'd like to know that before I commit my credit card. From now on if I use their site, I'll make my choice and then contact the hotel directly to book the stay. I do not like being flim-flammed on the internet.
I booked a room through Hotel-Rates.com. They charged me $150.00. I cancelled the room well before the required 72 hours and they still charged me the total cost!! It says that no refund is given once reservation is confirmed. Well the confirmation comes immediately after making the reservation, so you do not have any time to cancel. They are a scam!!! Now they can go and book the room again and get a full rate again. USERS BE AWARE!!! DO NOT USE HOTEL-RATES.COM
NASHVILLE, TENNESSEE -- I made a reservation for Days Inn West Nashville online ($69.99) per night and was charged $186 something. Way more than just taxes. Per hotels-rates.com, they could not breakdown the $42 difference because the hotel "tells" them what to charge. However the hotel couldn't break down the charges because I booked through hotels-rates.com. No one to speak to personally and no way to contact except email through their website. They could only send me an invoice through email but not broken down because "they don't know the breakdown". What a rip-off.