Hotmoviesale.com - Page 3

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27 reviews & complaints.

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Company will not honor cancellation requests
Posted by on
BOCA RATON, FLORIDA -- I have tried twice to cancel an item from this company. The first request for cancellation was several weeks ago. They told me they would "try" to cancel the order. There is no way to cancel and order on-line.

I received an email today saying that the product is still on back-order. They did not honor my request for cancellation when given sufficient time to do so. I sent a second request to cancel this order. The company is unresponsive to cancellations even after given a significant period of back-order time.

I would not recommend this company to anyone.

L
     
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Alain on 12/13/2010:
You might want to go to http://www.myfloridalegal.com/consumers or call either 866-966-7226 (Florida) or 850-414-3300 and let the Florida consumer protection folks know about this. Then let Hotmoviesale know you've filed the complaint.
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Membership fee-not mentioned
Posted by on
I just read several complaints about Hotmoviesale.com and yes I almost got caught with the membership fee. To their credit there was a $5 credit which I guess went toward shipping and handling. The movie I purchased did work and didn't have any skipping. However I noticed a week later an additional charge of 9.99 in addition to the movie purchase. I called them and they did agree to take it off. However I was just lucky I caught it that soon. It was not mentioned upon purchase, not mentioned in any emails they sent to me, and didn't receive any emails about the benefits or purpose (even if I had wanted to join this membership). It just appeared. I will not order from this company again. I just ended up being very lucky I got a good deal on a movie, it worked, and I found the membership fee in time.
     
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Consumer Beware
Posted by on
BOCA RATON, FLORIDA -- Wow - I wish I would have read these comments before. I bought two DVDs - did not realize there was a "membership" attached. I was getting charged 9.95 a month for unknown benefits. I called them and told them that the internet had several comments about them being a scam and they said that was someone else's opinion. They won't refund me but at least I caught it before it got too far. My credit card company put a fraud note and cancelled my card before they could charge me anymore. Beware of this "membership".
     
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Anonymous on 02/09/2010:
Although I know this is a membership scam, this company preys on people who don't pay attention when buying a movie on their website. It clearly states "save 5 dollars" and underneath the writing says you sign up for a membership of $9.95 a month. You just need to be more careful when you purchase something online, and read everything before you click.
Anonymous on 02/09/2010:
A lot of these sleazy operation are hoping that most people will not notice the small $10 charge each month. They can get away with it for months sometimes if the $10 is buried deep within a persons CC statement, or if you have paperless billing you may not even open the online statement and just pay it.
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What a ripoff
Posted by on
As with all the other reviews here I too had a problem with them automatically signing me up for some $19.95 a month scam. Luckily when I received the email from this company I immediately began to investigate. I canceled my "membership before they had a chance to take any money. A week or so later I got an email saying my order had been canceled also. OK, so fine! Well a couple days later the charge for my order showed up on my credit card. Needless to say I have been fighting to get the refund for a month now. I have actually been able to reach them by phone 1 time only to be told by the "operator" that all lines are busy and she would have to take my name and # and they would call back.

They never called back and I can't reach anyone by phone now. I am going to my bank to start a dispute this week.
     
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redmx3racer on 01/26/2010:
When the complaints started coming in about this site I went to the site. Granted, I knew what I was looking for, but it's made pretty clear on the site that by purchasing a movie you are enrolled in their movie club.
goduke on 01/26/2010:
Red, I suspect that what happens is that folks google a certain movie title, see it at a cheap price in the results, link over, drop it in the queue, check out, and never stop to even look at what they are getting themselves into. Just a hunch. You are absolutely right, however, that if you stop and look, it's pretty obvious.
Skye on 01/26/2010:
I think you just have to read everything before giving them your credit card number and clicking away. This is what I came across:

• Get FREE SHIPPING on the first item you order!
• Save up to 30% or more on each purchase!
• Get a $5 discount on the first in-stock item you order today
• Receive exclusive members-only offers to help you save even more money

JOIN NOW to GET $5 OFF and FREE SHIPPING on the first in-stock
item you order today, PLUS SAVE 30% on each purchase!



No Thanks, take me to the Checkout page

**You have the option of not joining**
Anonymous on 01/26/2010:
And then under that is the: terms of offer... that pretty much explains what you would be getting yourself into if you clicked on "Sign me up."
redmx3racer on 01/26/2010:
Right goduke. I had actually stumbled onto that site before doing exactly what you said. I'm not surprised that there are many complaints about this site.
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Movie Ripoff
Posted by on
I bought a movie from this company for 14.95 with free shipping... When I received my master card bill, I noted charges of 19.95 & 1.00 over the price of the movie.. I called they said I agreed to a membership in there movie sale... Come to find out this is a monthly charge... pretty good scam eh... They cancelled my membership but no return of money.... DO NOT BUY FROM THIS COM. IT'S A SCAM....
     
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Anonymous on 04/10/2009:
What scam? The OP failed to read the terms of the free shipping offer.
Anonymous on 04/10/2009:
was it a hard to find movie? With everyone under the sun selling dvd's I wonder why someone would order one online.That's just me...
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HotMovieSale.com is TOTAL SCAM RIPOFF!
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First of all they sent me the wrong DVD - a much cheaper copy than advertised. THEN they charged me ten dollar monthly on my credit card without my approval and no product received for it. I CANNOT BELIEVE THERE IS NOT A CLASS ACTION SUIT AGAINST THESE FOREIGN CROOKS. I could not get anyone to talk to that could articulate English. They stole from me and many many others. How do they sleep at night?
     
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Anonymous on 08/22/2010:
Their website says that are located in Boca Raton, FL, so I'm not sure we can call them "foreign crooks."
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Big Rip-off!
Posted by on
I found Hotmoviesale.com on google and noticed the DVD I wanted was cheaper than all of the rest of them. I had my dad buy it on the computer on AUGUST 6, 2007. It's OCTOBER 12, 2007... no DVD. I had my mom call them and they said what I paid for was a membership. There was no indication of it whatsoever. They said they sent a clear notification to my dad's e-mail, but they didn't.

Now the $15.00 is gone, and no DVD.

**The DVD was The Suite Life of Zack & Cody: Sweet Suite Victory.**

     
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Anonymous on 10/12/2007:
Thanks for warning us. You sure you read the terms and agreement the right way? Sounds like maybe you were tricked by a sleazy company.
Anonymous on 10/12/2007:
Thanks for the information.
<;O)
Anonymous on 10/12/2007:
What DVD was it?
Skye on 10/12/2007:
Thanks for the warning.

Also, what DVD was it??
Suusan B. on 10/12/2007:
I just looked at Hotmoviesale.com and in the upper left corner is a ditty saying "Get $5.00 off and free shipping on your first order" and then under that, in tiny font, it says "with 7-day free membership trial". If you wind your way through this website, the membership pertains to Smart Savings Center. It appears Dad might have hit something wrong when he was placing your order because people are always asked to accept Terms and Conditions when joining these things.

Aside from not getting your DVD your Dad most likly has a bigger problem in that he joined something that costs $9.99 for the first three months and $14.99 every month thereafter and all of this money is going to come out of the credit or debit cards account he entered.
JonasBrothers on 10/12/2007:
It was The Suite Life of Zack & Cody: Sweet Suite Victory.
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