Misrepresents hotel amenities and services. Stretches hotel star rating.
I have used Hotwire many times in the past to make hotel reservations with NO problems. However, it seems they ... read full review7 Replies - Latest reply on 12/22/2011
Let them know at Hotwire
SAN FRANCISCO, CALIFORNIA -- Email Clem.Bason@Hotwire.Com to let him know of your displeasure with Hotwire. He is the president of the company but some woman who is so rude answers his emails. She called me today to make me aware ... read full review2 Replies - Latest reply on 11/29/2011
SAN FRANCISCO, CALIFORNIA -- My wife booked 2 rental cars for a trip to Georgia. She did not understand that she had already booked the first one earlier that day. When we contacted Hotwire to cancel the second rental we were told that it was a hotrate and was final.
3 Replies - Latest reply on 07/26/2013Add reply
While I understand their policy of the hotrates I would think that a company this size would understand a mistake was made by us and work toward resolving the issue. Not done. They simply said there is nothing they can do.
I will never use hot wire again and will make sure that we let everyone know about this issue.
INTERNET -- In mid August 2011, I booked two rooms in Biloxi for Labor Day weekend (September 3-5, 2011). I purchased the Travel Insurance, just in case. We planned to drive from Houston to Biloxi. Tropical Storm Lee hit the New Orleans and Biloxi area that weekend so we were unable to drive there. I turned in a claim to the travel insurance company, Total Access. They denied the claim saying this was not covered! I guess that driving through a Tropical Storm to get to the hotel and then spending the weekend in the Tropical Storm isn't a problem. I'm out $400+.
1 Replies - Latest reply on 10/16/2011Add reply
I have used Hotwire before but won't do it again. The chance to save a little isn't worth it. I found that many hotel websites will give you rates that are only slightly more and you can cancel if needed.
Hotel reservation scam
Never used hot-wire until about a month ago. STAY AWAY FROM THEM! tried to make a hotel reservation one day. They said my card was
Not accepted. Called
My bank and they said they did not understand
Why ... read full review5 Replies - Latest reply on 09/26/2011
SAN FRANCISCO, CALIFORNIA -- Extremely poor customer service.I purchased a 3 star hotel through Hotwire Hot Rates this week for the first time. I checked Hotel.com, Expedia, and Orbitz, I discovered that it was listed as a 2 1/2 star (As of today 1/24/11 Orbitz has it listed a 2 star) . I have screen shots of each site to prove the star ratings. I called customer service about the difference. I pointed out the star rating difference on the other sites. They checked it out and saw that it was different but refused to refund my money. I made it clear that I wasn't getting my money's worth but they refused to give me fair treatment. All the conversations were polite but very unhelpful and each reason given for a refund was met with "Hotwire policy" explanations.
2 Replies - Latest reply on 08/02/2011Add reply
I spoke to the supervisor two times. I was polite and reasonable about the complaint and provided proof of the star rating difference.
I am completely dissatisfied with the customer service I received through Hotwire. I refuse to use them again. They booked a flight that overlapped and they said they couldn't help me other than to charge me because I was recapped the information before I booked it. I realize that I should have realized this error, but it was so confusing and I just wanted them to admit their error and help me out. They only offered to change the flight, $100, plus added a new flight fee which was absurd. I ended up booking my own flight for only 129, so I see no reason why I will ever use them again!Add reply
Car Rental Goes to HELL
I had the worst experience with Hotwire for a car rental with Enterprise company. My husband and I had to fly to Seattle, and our flight arrived at 10:30pm. We had scheduled for a car reservation for ... read full review5 Replies - Latest reply on 07/14/2011
Cut you off for no reason
So this is pretty cut and dry and annoying. I have been a customer of Hotwire for over 4 years. I have booked almost all of my airfare and hotels through them...locally and when I actually travel.
That ... read full review3 Replies - Latest reply on 02/23/2014
Tried to make a reservation for a Washington DC area hotel listed on HW for the weekend 3/18/11 --- 3/21/11. After the site let me enter all the info---name, address, phone, card #, etc, got a message "that hotel is not available" and "may we suggest............" (of course at higher prices. This place is a bait and switch ripoff and should be avoided!
1 Replies - Latest reply on 03/04/2011Add reply
Sincerely, NYC Joe
I haven't used Hotwire in a couple years and will NEVER use it again!!!! Today I used Hotwire to book a hotel in Pittsburgh, PA. I saw that they had a good deal on a three star hotel at $95 and because ... read full review4 Replies - Latest reply on 10/05/2010
This is my second unpleasant experience with Hotwire. My first involved a deceptive star rating (how you choose the hotel). The advertised it as a three star and it was a no-star. I put that down to ... read full review1 Replies - Latest reply on 09/06/2010