I ordered tickets to Las Vegas from Hotwire.com in December 2003, but unfortunately on the day of my flight fell ill and could not make the trip. Even though I contacted them only a couple hours before my flight and faxed them the doctor's note after my plane had taken off and the seats were supposedly forfeited (along with any refund), Hotwire fully refunded my tickets and I was able to find another low fare for a flight that left two days later.
1 Replies - Latest reply on 08/31/2007Add reply
They could have refused my request, but they didn't. I would definitely order from Hotwire again.
Scam - Booking Hotels
I booked a hotel on Hotwire. Then I was informed of where the reservation was. I checked 5 minutes later and the price at Orbitz (hotel room/taxes/fee's was lower). When I called Hotwire, the said no ... read full review3 Replies - Latest reply on 07/25/2013
ORANDO, FLORIDA -- I booked and purchased a room on there website. They do not show the hotel when you purchase the room but they do show star rating, location area and amenities. Amenities they show will be restaurant, ... read full review3 Replies - Latest reply on 03/07/2008
SAN FRANCISCO, CALIFORNIA -- Changed a confirmed flight without notice. Added extra (unrequested) days to a hotel booking. When contacted, Hotwire representative denied any responsibility and was of no help. Did not even apologize. My business has used Hotwire for years without a problem but lately they have become a liability rather than a convenience. I have canceled my "Express" membership and asked that all account and contact info be removed from their system. I will never use Hotwire again and prohibit my employees from using it for business. No longer a value.Add reply
SAN FRANCISCO, FLORIDA -- I booked a room through Hotwire.com and paid in full. I got to the hotel and checked in. Hours later I was called by hotel management and asked to leave because Hotwire sent them a fax alleging my credit card purchase might have been fraudulent! My 83 year old grandfather and I were thrown out into a blizzard snow storm in 18 degree weather over 1,000 miles away from home. We had to have family western union us money to get us to another hotel because Hotwire didn't refund our money. After reading other complaints online it is clear that Hotwire kicks people out when the demand for a room is higher and prices can be increased. THIS IS CRIMINAL! I placed over 20 calls to their "risk management" department which goes straight to a voicemail and NO ONE HAS RETURNED MY CALL. I have left at least 15 messages and sent 5 emails. I want my $380 refunded. And I want them investigated. They deserve a class action lawsuit filed against them because they are greedily ripping off and embarrassing customers with allegations of potential fraud when really they are just using that as a clever ploy to resell rooms at a higher rate!1 Replies - Latest reply on 01/25/2014Add reply
I made a reservation paid $136.66 for car that my husband and I were to pick up in Tucson AZ. The car pick up was under my name. I sit here with a 102 temp and will not be able to make the trip. HOTWIRE REFUSES to change the name for the pick up to my HUSBAND!!! Not a stranger but the same person with the same credit card and my HUSBAND. We have now paid all the money and are being RIPPED OFF! Do not use Hotwire!! Go directly to the car companies it may cost a little more but you will not have this situation and be out over $136.00. Due to the policy that Hertz has with them they will also not help you.Add reply
BELLEVUE, WASHINGTON -- I booked a car from HOT WIRE with insurance included with $9/day, then I got email after some time that insurance is not available. I asked them customer care they said insurance not available. I called HOT wire to cancel/modify the car booking they denied.
I called Alamo they said go to Hot wire customer care. Overall I understood this web site is making people fools once they get credit card details, then you are done. They cheat customers..don't go for Hot Wire, it's one of the biggest fraud company. Don't go for "Hot Wire".
Be sure to open and read all tabs on Hotwire site as they hide pertinent information under tabs. They charge the same rate as the hotel charges pocketing the savings for themselves! Greedy, GREEDY Disgusting way to operate a business designed to save the consumer some money. Beware of HOTLIAR Add reply
My reservation was cancelled without me being notified. Called customer service they said I was refunded and they referred me to a voice mail number. But I still haven't received a refund and no one has returned my call. Well there goes my sons Christmas. I'm in the military and was just trying to do something nice for my family and now I have nothing to show for it. Thanks a lot Hotwire. Add reply
USA -- Hotwire sent me a promo offer for 3-star Hotel, advising me that it would name the hotel after I'd paid. They sent me a booking for 1-star Homestay. When I replied to them I got the standard reply, telling me that they had checked out the hotel, and it was clean and up to standard. I replied that that was not the issue. I'd been promised a 3*Hotel. They refuse to budge on this matter.
SAN FRANCISCO, CALIFORNIA -- I just booked a hotel in FL for three nights. There were only four hotels at this exit, so I checked rates, then booked three nights with Hotwire for $60/night, which I thought was a good deal. Then I discovered that the "low, low rate" of $60 was actually the STANDARD rate for this hotel. Add to that, that of the four hotels, this was, by far, the most run-down, filthiest mess. I tried to resolve this with Hotwire, but they acted like robots, spouting, "All reservations are final." Really? In my world, there is always room for black and white, and as far as customer service, in my world, the customer has rights.
The bottom line? FALSE ADVERTISING. I am actually paying more for this room than I would have been willing to (actually, NO price would have been attractive). I have used Hotwire in the past with success, but this is the final time. Their "customer service" is abysmal, even downright shameful.
Save yourself a headache. Know what hotel you are booking!
Hotwire does not share customer reviews for one reason. They would be out of business. Its at least good to know that they are being investigated for fraudulent reservation activity and charging credit cards without authorization. Please be aware to never use Hotwire for anything. Add reply
BEWARE of HOTWIRE!!!!! A rip off!!!!!! Went on Hotwire to book a four star hotel in our city. We are very familiar with area and knew that there were only 3 possible 4-star hotels in the downtown neighborhood that we were requesting. Hotwire booked us into a 3.5 star hotel in an inconvenient area and when we checked Expedia, their direct price for this same hotel was ten dollars cheaper than the "bargain" we got on Hotwire. Hotwire's customer service would do nothing to remedy the problem even though I pointed out that we were paying for a 4 star hotel and not getting what we paid for. She said that there was no industry standard for the number of stars.
1 Replies - Latest reply on 11/25/2013Add reply
So, we paid more and got less and the company would do nothing to make this right. NEVER AGAIN.
Hotel was shown to be on the coast line. After booking, hotel was 15 miles inland. Hotwire basically told me
"screw you" no refund or changes.