Hotwire's "Low, low" Rates a SCAM
SAN FRANCISCO, CALIFORNIA -- I just booked a hotel in FL for three nights. There were only four hotels at this exit, so I checked rates, then booked three nights with Hotwire for $60/night, which I thought was a good deal. Then I discovered that the "low, low rate" of $60 was actually the STANDARD rate for this hotel. Add to that, that of the four hotels, this was, by far, the most run-down, filthiest mess. I tried to resolve this with Hotwire, but they acted like robots, spouting, "All reservations are final." Really? In my world, there is always room for black and white, and as far as customer service, in my world, the customer has rights.
The bottom line? FALSE ADVERTISING. I am actually paying more for this room than I would have been willing to (actually, NO price would have been attractive). I have used Hotwire in the past with success, but this is the final time. Their "customer service" is abysmal, even downright shameful.
Save yourself a headache. Know what hotel you are booking!