USA -- Hotwire sent me a promo offer for 3-star Hotel, advising me that it would name the hotel after I'd paid. They sent me a booking for 1-star Homestay. When I replied to them I got the standard reply, telling me that they had checked out the hotel, and it was clean and up to standard. I replied that that was not the issue. I'd been promised a 3*Hotel. They refuse to budge on this matter.
SAN FRANCISCO, CALIFORNIA -- I just booked a hotel in FL for three nights. There were only four hotels at this exit, so I checked rates, then booked three nights with Hotwire for $60/night, which I thought was a good deal. Then I discovered that the "low, low rate" of $60 was actually the STANDARD rate for this hotel. Add to that, that of the four hotels, this was, by far, the most run-down, filthiest mess. I tried to resolve this with Hotwire, but they acted like robots, spouting, "All reservations are final." Really? In my world, there is always room for black and white, and as far as customer service, in my world, the customer has rights.
The bottom line? FALSE ADVERTISING. I am actually paying more for this room than I would have been willing to (actually, NO price would have been attractive). I have used Hotwire in the past with success, but this is the final time. Their "customer service" is abysmal, even downright shameful.
Save yourself a headache. Know what hotel you are booking!
Hotwire does not share customer reviews for one reason. They would be out of business. Its at least good to know that they are being investigated for fraudulent reservation activity and charging credit cards without authorization. Please be aware to never use Hotwire for anything. Add reply
BEWARE of HOTWIRE!!!!! A rip off!!!!!! Went on Hotwire to book a four star hotel in our city. We are very familiar with area and knew that there were only 3 possible 4-star hotels in the downtown neighborhood that we were requesting. Hotwire booked us into a 3.5 star hotel in an inconvenient area and when we checked Expedia, their direct price for this same hotel was ten dollars cheaper than the "bargain" we got on Hotwire. Hotwire's customer service would do nothing to remedy the problem even though I pointed out that we were paying for a 4 star hotel and not getting what we paid for. She said that there was no industry standard for the number of stars.
1 Replies - Latest reply on 11/25/2013Add reply
So, we paid more and got less and the company would do nothing to make this right. NEVER AGAIN.
Hotel was shown to be on the coast line. After booking, hotel was 15 miles inland. Hotwire basically told me
"screw you" no refund or changes.
VANCOUVER -- My wife and I decided to go downtown for dinner. We don't drink and drive - so thought we'd book a last minute room. We have a small dog - so went on Hotwire - saw a hotel that is 'pet friendly'. Did not know which hotel, of course. No other info. Got the booking - then phoned the hotel to confirm they are 'pet friendly'. I was informed they have a $100 fee to bring the dog, and the dog can not be left alone in the room. Therefore defeating the purpose of going out for dinner. Called Hotwire 'customer service' - talked to a clerk, then a supervisor. I explained there was not proper or enough info on their website - would not have booked that room. I was told over and over that the Hotrate is not refundable or changeable. The fact that I booked a room based on bad info on Hotwire website, and now was out $130 with a room we can't use made no difference to them.
No offer of a credit, even. Basically - I'm out $130 because of Hotwire's misinformation, and they told me Too Bad - Bye-Bye.
Priceline next time!!
CALIFORNIA -- I normally don’t complain about being treated poorly by a company but I have to vent and warn everyone about booking airfare with My son is in the Navy stationed in Jacksonville, Florida. His grandfather ... read full review1 Replies - Latest reply on 11/10/2013
I booked a "hot rate" room on Hotwire quoted at a total $209 (including all taxes and fees). Then, the confirmation page and subsequent confirmation email indicated a total cost of $270, apparently charging me the standard rate instead of the discounted "hot rate". Knowing I was booking blind on the "hot rate", I was toggling browser tabs between the "hot rate" screen and the standard rate screen to try to get a sense for which hotel I may be booking. Perhaps this is why the Hotwire system messed up and charged me the higher $270 rate. That said, I know for certain that I booked it on the "hot rate" screen which asked me for final confirmation of the $209 charge. (I never was on the standard rate booking page).
I spent about an hour on the phone with the Hotwire customer care people who were decidedly unhelpful and dismissive, repeating the same "all bookings are final and we're unable to give refunds" line over and over, and unwilling to acknowledge their system error or to examine even the possibility of the error on their side. If anyone knows whom I can contact to report this, to get a proper response, and to get back my over-charged $60, please let me know.
FLORIDA -- Flew in Tampa airport, no problems. Got to car rental desk (Thrifty) and was told they do not honor the car rental insurance policy Hotwire sold me because Hotwire has been told repeatedly it is through a 3rd party insurance company. Called Hotwire, was told they can't help because that's what I chose. Stated I chose because that's what I was OFFERED as part of the package deal. Hotwire stated to me they can't help me, then gave me a telephone number and told me it was my responsibility because I chose to use their car rental insurance service. Called to number I was provided with and connected to someone with horrible English speaking skills.After many, MANY attempts to explain my situation I was told that's what I chose and again I stated I didn't choose anything, that I was given that only option by Hotwire and is why I chose it. To make a long story short my calls ended after 1 hour 20 minutes and I walked away with a measly 32 dollar refund and my car rental ended up costing me double due to Hotwire screw up. Oh and the car rental clerk said that Hotwire does this all the time and refuses to help their customers. So I am 1 of many that was treated this way.Add reply
Hotel Not 4-Star as Booked
FLORIDA -- I have never used Hotwire before but for an overnight stay near Miami airport thought it would worth a try. They claimed that it would be a 4-star hotel but when we got the name of it and read all the ... read full review1 Replies - Latest reply on 10/31/2013
Made a car reservation through Hot Wire. The car reservation was with Hertz car rental. Neither Hot Wire nor Hertz would allow me to cancel the reservation even though my cancelation request was made full 8 days in advance. I would not go through Hot Wire again and any company doing business with Hot Wire beware that your association with Hot Wire will reflect badly on you. 1 Replies - Latest reply on 10/14/2013Add reply
Pay 3 Star Prices for 0 Star Hotels
WWW.HOTWIRE.COM, FLORIDA -- Please Share!!! BEWARE of HOTWIRE hotel reservations.
For those of you who have never used Hotwire to make a reservation with a hotel let me explain how it works. You select a destination and they ... read full review
This company made me eat $353.11. I called to them within 51 minutes because the funeral arrangements were randomly changed by my brother in law. They hide behind "their terms and conditions" and do ... read full review4 Replies - Latest reply on 09/10/2013
Car Rental Hell
I made car reservations back in may 2013 for pick up and drop off in Las Vegas and in July 2013 my nephew was in a serious motorcycle accident in California and I live in Georgia as well as my husband ... read full review1 Replies - Latest reply on 08/28/2013
Rip Off Website!
ATLANTA, NEVADA -- I made a reservation for a rental car (Alamo) and had to cancel 55 minutes after I had made the reservation due to a project at work being canceled. I called them right back and after 35 minutes on hold ... read full review3 Replies - Latest reply on 08/21/2013
When I first went onto this site it looked like a great deal....... I was wrong. We booked a van with enough seats for 7 people, we got a car with seats for 4. Then we go to the hotel. It was 4 and 1/2 stars on the site, but when we got there it was more like NEGATIVE 4 1/2 stars. There were bugs everywhere! The floors were sticky, and the bed wasn't even made! EVERYTHING was broken so we couldn't use our hair dryer. The door of the safe fell off and room service forgot about our order! The entire experience was horrible! The only thing they got right was our plane tickets!Add reply