Avoid Howard's Appliances in Upland, CA at all cost!
Posted by Tonya on 2011-06-21
1458 W 7TH STREET, CALIFORNIA -- I will never do business with these people again! We made a simple purchase of a refrigerator and the delivery department was supposed to schedule for a time the next day. At 8:30pm, I am calling them to get the appointment. I am told that the appointment is scheduled for the evening....a real problem for me since I work the night shift. I am told that morning appointment would be available in two days...again, I work the night shift and sleep in the day. Not workable. The delivery manager stated that changes could and would not be made. He turfed the call to the store location. Selena, some employee, called back and gave me the same PR story. I have never called a customer service representative that was so uninterested in resolving an issue. She simply stated that this was the appointment time - take it or leave it. I, with my hard-earned money, chose to leave it.