Preview Review

Next Review

Hewlett-Packard Company Pavilion Series Consumer Reviews - Page 2

Most Popular | Newest | More Options >
More filter options:
Lemon Computer And Bad Customer Service: Wasted Money
By -

SAN DIEGO, CALIFORNIA -- On June 2nd 2007 I purchased HP Media Center PC (HP Pavilion Media Center M8010Y TV PC). While I was happy with my old DELL computer, I had read good reviews of your products and that together with a good price decided me to become one of your PC customers. I owned my DELL computer for 7 years with no problems and did not expect to have any issues with yours considering your reputation and brand.

However, on May 18th 2008 my computer suddenly showed an error indicating that the system could not boot and that I should insert a system's disk. I tried the disk from Windows that came with my PC and since that did not work; I called your service desk.

The experience with my first call and your Indian technician was as bad as it can get. The conversation started with him telling me after I described my problem, that what I had done was "œWrong, very very wrong, sir, what you did was very wrong. Why did you do such a wrong thing?"€ Needless to say this gets anyone in the wrong foot to have a productive conversation. From there we moved into a brief troubleshooting before he went onto telling me that I only had 21 days of guarantee left so I should give him my credit card number to extend it for another year.

When I asked the reason to do that he explained to me that my problem was going to take a few "€˜weeks" to be resolved and hence, I needed to extend the coverage period. It should not come as a surprise that I told him to first take care of my problem before I would invest money on a service that so far, had not solved my problem yet. After over 1h of troubleshooting there was not clear resolution and I was asked to run a test that took about 3h, so I was asked to call the next day.

On Monday 19th I called back and I was lucky to get someone from your office in Portland. He was knowledgeable and did not treat me like I was a 6-year old. I was happy with this support though the decision was to send me recovery disks for which I had to pay the shipping. He also discussed with me what he thought the problem could be and tried to make copies of my files to prevent me from losing all my information, but the computer did not allow us to do that.

Two days later I received the disks and when I tried them in my PC, I got an error again that indicated I should contact the technical support. I spoke with **, also from the Portland office. He was the first one actually paying attention to the error messages I had explained to all of your technicians, and he also identified the potential issue as well as the fact that my computer seems to have a double hard disk. Since I had to run a new extended self-test and that takes a few hours, we were done for the day.

I asked him if I could have his extension so I could continue troubleshooting with him the next day, and explained to him my bad experience with your service desk in India. He told me he did not have an extension but that I had a higher chance of getting the USA office if I were to call between 9AM and 9PM Monday to Saturday. He also offered to call me at 6:30 PM PST on Friday May 23rd. Unfortunately, he called two hours later and I was not at my place at that time since I had a previous commitment.

** also mentioned I should extend my guarantee to what I told him I had to first see my computer fixed since I was all but happy about the computer having issues whiting a year from purchasing and also, considering the fact that after a week I had no solution yet for my problem. I also told him I would assume my problem would be taken care of even if were to go over the guarantee expiration date. In my mind, that makes sense since I had reported the problem while the guarantee was active and was actively working on fixing it as soon as I could. He told me HP may do that but it was not a must.

I mentioned to him that in my company, a problem that comes during the guarantee is followed until it is fixed no matter what happens with the original coverage. I also asked him to make a note in his system about our conversation regarding the guarantee options.

With the results from the last test, I called your technical support on Saturday May 24th and had a hard time reaching a person on the phone since your system was experiencing technical difficulties. I actually got dropped 3 times after doing your whole phone menu, very frustrating when you have an accent and you are "€˜talking"€™ to a computer system that uses voice recognition to route your calls. I finally got hold of one of your technicians, this time and to my horror, from your Indian office. This was the most frustrating conversations of all so far.

After giving my service ticket, serial number, computer model and describe my issue for the sixth time, I was asked to do the same troubleshooting again. I refused and asked the technician to please either listen to what I was saying or read the notes from the other service requests. He then asked me if I was sure I had a desktop computer and not a laptop. I seriously wondered if I was in a hidden camera program of some sort. The next thing was him trying to get me to pay for the extension of my guarantee. After five minutes of arguments, he put me on hold for a while and finally told me he was sending a new hard disk to my address.

I received the hard disk and it took me three other calls to finally get it all installed and working. I had contacted the Board of Directors of HP at that time and had been assigned another useless Customer Service representative that did nothing but repeating the same information I was given before.

Five months after this issue my computer breaks again and since the guarantee expired, I take it to the Geek Squad. My PC tested out with a bad processor and the video card needs to be replaced. I paid $70 for this diagnosis and have an estimated of about $500 to $600 to repair my computer. At this point and after having a bad hard drive, I am not willing to spend the money on this unreliable computer.

I contacted HP CEO and Board of Directors again a week and half ago and only got the acknowledgment of the fact that they were going to review my case. I hope you don't make the same mistake I made buying a HP computer thinking it was a quality product with reputable customer service.

Replies
Complaint HP m9340f PC
By -

PINELLAS PARK, FLORIDA -- I bought this computer in good faith, thinking that a new computer would work, I was mistaken! I bought the computer August 28 2008. Set it up. The card reader would not work. I called several times before I found someone who could walk me through it and get it working. I also had a problem with the screen saver. It didn't work. Yes it was set up correctly, I was also walked through that several times, each time It was the same... didn't work, except during the preview. I was given various reasons but no solution and no working computer. I also had a problem with a noise coming from within the computer.

I was told it was a fan. I was asked to take apart the computer and determine the problem! I told them I was not comfortable taking apart a "new computer" myself and that I am not able to see well. If it comes apart I may not be able to get it back together, but they insisted. For this I bought a new computer and paid extra for in-house service They were told it is a fan, and they sent a part to a tech and sent them out to fix it. It was the wrong part and it was not fixed. I came home and turned on the computer and it was not working, it was slow and the sound was still loud.

I called back again several phone calls that cost me a lot because that I do not have a home phone and use my cell to call. Being put on hold for long periods of time. This is also a trick used by many companies to get consumers to do what they want and be happy even though the product doesn't work. So Nov 26 I called again to find out where the correct part was, as no one had called me to schedule to fix it. They then informed me that the part wasn't ordered it was canceled. They'd have to go over the computer w/ me again and make up a new ticket to have parts ordered. Again they insisted I take it apart.

When I tried, the screws had been put back on so tightly that they were stripped. I did get it apart and started to procedure. Then he wanted me to take apart all kinds of things. I finally said "No am not comfortable doing this. I can't see well. I am afraid to do it. I could hurt myself and/or damage the computer." I insisted it be replaced or send a tech out. We went round and round. Finally I insisted it be replaced. I feel it is a lemon. I was not getting proper support from Hewlett Packard either! He said he'd have to have a supervisor call. He said they'd call within 2 hrs. Well that was almost 2 days ago and so far no calls

Personally HP's support and backup of their products stinks. To expect the consumer to take apart, diagnosis and fix a computer problem on a computer that was less than 3 months old is uncalled for. Consumers need to beware... the computers HP sells are terrible. The support is non-existent. They don't even call back as they said they would.

Replies
HP Are Frauds
By -

CANADA -- HP sucks. Save yourself your money. Seriously it's not worth the rude service plus the crap PC you get that work very well when your under manufacture warranty. But as soon as that expires expect it to fall apart as this computer will need repairing a million times, or sending in some type of parts! HP are frauds. If they had a customer complaint line or somewhere I could actually complain to, I would!!! But I have been transfer, put on hold, hung up on, and sent back to the same person I was speaking to previously.

My story: I have the DV Pavilion 2000 and it has given me serious problems from the day I bought it. When I had explained to technical support in April 08 that I had been sending it back and forth for repairs and that I am very frustrated because that I was in school with exams, they had transfer me back to technical support to speak to a case manager. At that time the case manager had explained that he can see how frustrated I have been because that the first time it was an accessory problem, then it was the motherboard which couldn't detect the internet. Then when they sent it back, I had a French keyboard when clearly I had an English keyboard prior to that.

And so the case manager had explained if I have to send this PC in one more time in for repairs, he would send me a new computer top of the line. He also explained that he had the authority to do so. I had told him to write it down for future reference in case a situation would occur like this again, as well I had taken the case number down... Well guess what? My PC broke down once again (not a surprise!). And when I explained my situation and what the previous case manager had explained to me, they all spoke to me as if they had no clue how someone could do that or guarantee that I had told them to check their call history since it is recorded!

And I just kept getting transfer from one person to the next, in total waited and was ignored by HP from 12:00 pm until 5:30 pm just to hear that I had to send my pc in for repairs yet again and wait probably 2 weeks from now to receive my pc back after the 3rd or 4th time of problems.

The case manager I was speaking to could well be the same one who just manipulated me into believing something, so that he didn'€™t have to speak to me again and the problem would be resolved for that time being.
What he doesn'€™t realize is that I take this very seriously, and if I have to put it in the paper and report the type of dysfunctional service or the non-speaking people that work for HP, and cannot comprehend a customer's needs or concerns. I will, after all the money I have spent to not be able to use my PC, then of course there is a problem.

You can red flag my account and think that I am being just another crazy customer, but all due respect HP, if you put your hard working money towards something that you assume would work and everyone is making you look like a fool and giving you the runaround with everything! Then you would be very well in my position. I am glad to see all the people voicing their opinion and noticing it is not just me that has this problem. Maybe HP should start taking these complaints a little more seriously. Thanks for nothing. Very unsatisfied customer. You can guarantee I will never buy from HP again and that I will spread the word.

Replies
Description Was Fraudulent, Customer Service Is Worthless
By -

I purchased a system from HP Store in Jan 2008. The total cost was around $3,100. The Pavilion m9100t was $1,822. I wanted a system that would be good for a few years with everything I needed. One of the main things was Microsoft Office, which was in the description as one of the features it comes with. It is also listed on the receipt I still have. About 3 days ago the Word program locked up, all of my work is inaccessible, and I lost a full days work trying to get to the bottom of it.

Customer service is outsourced to India, and they are worse than worthless. It just makes your problem worse. They don't understand and you have to literally teach them what a Product Key means, and then their solution is to go buy the software, after I already should own it from HP. I have gotten conflicting answers from HP themselves. Most say that it comes with trial software and I have to go purchase it, which is what the HP Pavilion Support just emailed me.

A couple of HP representative emailed me that it comes with the full Microsoft Office Home and Student Edition 2007, but I think they are wrong, and that is not what I got. If I had known this was a trial version I would have either purchased another computer, or put out more money for the real thing. I was always prompted for the Product Key. I assumed that I had to contact HP to get it, and since I already had a nightmare dealing with them over the fact they did not include the wireless mouse and USB stick with the original shipment. I kept skipping that.

In the past it has always been on the CD case, but they do not ship the software CDs anymore with your computer. The back up is on your hard drive. Another thing I have issue with, we are purchasing the software with the computer, we should get the software CDs. I digress though, back to the main point which is they advertised this CPU as coming with Microsoft Office, nowhere did I see that it was a trial version. They no longer offer this model (?, which makes you wonder why since I believe it was fairly new, it has a quad core) so I can't prove it with their current description.

But on my receipt which has the description of my purchase, it clearly states that has Microsoft Office, nowhere does it say TRIAL version. They lead you to believe you are getting Microsoft Office. I have been using and buying PCs since the beginning. I went to the Univ of Mich for Computer Engineering in 1973, pre personal computers. I know quite a bit about PCs, and know how to read a description, and I have purchased PCs from Dell, Micron and Dell (bought a lot from Dell for my business) and when they said it had Microsoft Office, it had Microsoft Office, not a trial version, but Microsoft Office.

You had to pay more for the PC obviously, it was one of the add ons. If I remember right when I went through and "built" this one it said it came with it, or I paid extra to have it installed, I am not sure, and they no longer have it so I can see how they did it. I assume I had to have it added on, and that there was probably a few choices, like the Pro Version, etc. That seems to be my recollection, but without seeing the m9100t site where you build it, I cannot be sure.

Regardless HP is GUILTY of FRAUD in my opinion and I feel like I was deceived and ripped off. This is actually worse than some scam artist, this is from a "reputable" PC company. Right now have gone back to my old Dell laptop which has a word processing program on it, and I am also using the Google word processing software they give you for free to use online. If I want the convenience and better word processor I will have to fork over around another $150 (I think) to get the Product Key, for something I believed I already owned after paying $1,822 for the CPU in Jan 2008.

One thing that also doesn't make sense is that they keep saying it comes with a 60 day free trial version. I used it for 6 months before it locked up, and I used it a lot. It was kept opened on my desktop for over a month at a time a few times. I just always turn off my screen at night. I don't shut down my CPU because I have the MagicJack phone, which is a great deal but you have to keep your CPU on for it to work, and I will miss phone calls if I turn it off. Anyway either they are lying or the trial version is not what they think.

I am considering filing a small claims case against HP. I am tired of companies ripping me off, and HP ripped me off for more than a few dollars. I lost a full day which I would charge $250 and they have hijacked my work. I am being extorted to get it back.

Replies
Advertisement
Does Mark Hurd really endorse this terrible customer service?
By -

It is not surprising to me that 75% of people entering comments here are rating HP at 1 star--if I could have selected 0 stars I would! It is seriously appalling to me that President Mark Hurd has apparently established the now infamous Case Manager approach to helping frustrated customers solve their problems.

Where to begin? My daughter received a Pavilion dv2000z laptop in October 2006 as a gift. It worked for a year, so I guess that is better than some people's experience. It broke in October 2007 and was sent off to India, needing a new hard drive. We purchased the 3-year extended service plan with HP express repair (that just applies to shipping, not the repair itself, of course... We found out later). We were told 7-10 days, but it took 6.5 weeks.

I was so frustrated I called North American customer service to try to get some relief and was assigned a "case manager." My first case manager tried his best to fix things and was very reassuring. He was about to replace our unit altogether when it mysteriously arrived on our doorstep.

Aside from having a 6-volt battery put in the computer, instead of the 12-volt we'd originally bought, (which is another story) the computer seemed to work fine. Six weeks later, it broke again. It would shut down suddenly, then stopped booting up altogether. I called my first case manager again. I was concerned about how long it would take to repair this time.

He said they had switched customer service centers and moved them back to the U.S. from India and that service was much better now. He assured me it would take 9 days to get the computer fixed. I told him I was concerned the laptop was a lemon and we should get a new one. He rescinded his offer to replace it altogether (which he'd extended the first time around). Now the laptop has been back in service for over 1 month. It needs a new motherboard.

HP is out of motherboards. My first case manager is "on vacation." I have been assigned a new one, who is particularly unprofessional and is very difficult to get a hold of. I feel like I am talking to a preschooler. I have talked to over 7 case managers and they all explain they "report to no one;" that "they are the last stop" for deciding how to deal with me and my continually breaking computer.

They admit there is a supervisor but he/she "doesn't talk to customers." They tell me that President Mark Hurd set up this system and if I call Corporate HQ, he will just send me back to them. They say "He will tell me about your conversation and it will still be up to me to fix it." (Incidentally, I have written to his office twice now and received responses thanking me for my comments, but no action).

They tell me that Mark Hurd doesn't want them to step up and take care of an upset customer and change his process--he would rather lose a customer. Well, he has lost this one! This is a seriously poor choice in customer service and if he isn't aware this is what his CSR's tell people, I hope he becomes aware. But, there appear to be larger supply chain issues to fix. I am certainly boycotting HP--this type of customer treatment and faulty product is seriously unacceptable. I am seriously appalled. If anyone starts a class-action suit, let me know. This is a terrible product!

Replies
Terrible Customer Service
By -

I received an email from HP saying that my notebook will be sent back to me by 9/17. Turns out that HP lost the box that contained my computer and only found it on 9/7. 2 1/2 weeks after they initially told me the computer arrived at their service center. It appears that instead of manning up and saying they couldn't find it, lying and being rude, and not answering questions is the better way to go. You decide. DON'T BUY HP PRODUCTS, OR EXPECT QUALITY CUSTOMER SERVICE IF YOU ALREADY OWN HP PRODUCTS.

Replies
HP Pavilion Dv6208nr and HP Total Care
By -

SAN ANTONIO, TEXAS -- On Friday July 13th the wireless internet card in my HP Pavilion dv6208nr laptop failed. The only way I could access the internet was by using a Ethernet cable and the Ethernet port on the laptop, so I found a spare cord and made my way to the HP.com website.

I did a quick search for my laptop model and took a look at the troubleshooting tips for loss of wireless connectivity. I followed several steps including reinstalling the WLAN driver. I also did a "Search for New Hardware" in my control panel as the Wireless card was not being detected. After the search the computer still did not recognize the wireless card.

I thought Maybe the problems were being caused by software conflicts on the computer. So I retrieved my thumb drive (USB Key) and quickly transferred all my documents and music over so I could perform a factory restore on the laptop (which is a troubleshooting step).

After about 45 minutes the computer was completely restored and still did not recognize the wireless card. So, from here I was out of ideas and it was time to contact HP. I'm not much of a phone person so I logged onto my desktop and launched HP's Chat Session communication option. I was immediately connected with a representative and told him of the issue. He asked me if I ran any troubleshooting methods and I explained the methods above.

Without much waiting he explained to me the laptop would have to be sent in for repair and since it was covered under the standard one year warranty there would be no charge. He asked me if I would consent to a mail in repair, I agreed, and he sent me some scripted information about the process and the time frame. It was at that time that I accidentally closed the chat session!

At this point I thought I would have problems trying to talk to another representative. So I connected to another chat session and spoke with a Kasey. I explained I had just accidentally closed a chat session with another representative who was ordering me a mail in repair order and if she could find out if it was completed. She said "Let me take a look" and then apparently found the order! She gave me some more scripted information and said I would receive a box to ship the laptop to HP.

On Monday July 16th I received the box (it was overnighted) around 2pm, I packed up the laptop and dropped it off at a FedEx Kinko's. HP received the laptop on July 17th at 6am. Wow! I also received a email from HP stating they had received the laptop and I could check on the status with an enclosed link. The link had a scheduled delivery date (back to me) of July 25th.

All week I had been so depressed without my laptop! LoL. And I called HP on July 24th to find out if it was on schedule. The lady I spoke with said "unfortunately it had not shipped yet" but she was unable to collect the information to find out what the status was but she would send a query to the technical support department to verify the status and would receive a response by the end of the day.

I forgot to call later in the night but on July 25th, around 2pm FedEx knocked on my door with the package to deliver! MY computer. Inside the computer was a note saying the computer system board had to be replaced and all was well. Unfortunately they did not include any cause for the repair. Perhaps it might have had something to do with a lightning storm we had overnight on July 12th.

HP did a wonderful job in helping me with my computer! They worked quickly and efficiently to get the notebook back to me as soon as possible and I was very satisfied. I was surprised they had paid for two trips of overnight packaging as well and they didn't charge me a dime! Thanks for the hard work HP! I love your computers!

Replies
HP: Known Defects and Lying.
By -

I bought an HP Pavilion some time back and was excited to own a NEW COMPUTER from a BRAND NAME COMPANY. However, within weeks I had a problem. The CD-RW didn't work. I called the service center and they shipped me a new one. That one sucked as well. I called again, to discover that my warranty was up and they didn't want to replace my replaced CD-RW. Several phone calls later, including one to the CEO, they shipped me a CD-RW that worked. MUCH later, prowling the Internet news, I discovered that the makers of the CD-RW -- a company overseas, screwed up.

HP had known for quite some time that the CD-RWs of a certain lot were defective. The laser lens was bad -- but they didn't bother to recall them. BTW, that CD-RW lasted just long enough to go out of warranty and failed. I bought a replacement from eBay dirt cheap and installed it and it was still working fine when I retired the system. The Hard Drive needed to be replaced through an HP recall. When I contacted them, the service rep wanted my credit card number and I asked why. He said that if I didn't return the old HD, I'd be charged $1.00. I said fine. The replacement arrived and I transferred the data over, but didn't -- at that time -- know how to purge the old HD.

I had a lot of personal information on it. So, I kept it. HP charged me $161 for the drive! I called them up and yelled at them and told them what I had been informed. They told me that the rep apparently was in error. Plus I would not get my money back because the return program had ended. I could have bought a replacement drive brand new for under $100 or a nearly new one off eBay for $45. Shortly after, the Pavilion failed. My computer repairman informed me that the motherboard had died and the cost to fix it was $300.

He also informed me that I might want to change out the power supply since HP tended to put in under powered ones in their 'discount' computers and the Pavilion had been discontinued a year before I bought it. Thoroughly disgusted, the repair guy and I built a new computer from scratch. I upgraded the chip, increased the memory from 512 to 1024 with room for another 1024, dumped in the biggest power supply he could get, added all sorts of additional ports, threw out the HP keyboard and lousy mouse and replaced them with Logitech, upgraded the HD from 1 gbyt to 90 and paid actually about $200 less than the HP originally cost.

That's the system I'm using now. I've never had a problem with it. Later, reading various computer reports, I found that most of the major companies routinely dump in inadequate power supplies, overcharge you for advanced chips and deliberately limit the memory. I also found out that, if you ship your system in for warrant repair, they automatically wipe your HD and reload the programs. That was never mentioned in the warranties and at least one friend, upon getting her Gateway back from servicing, discovered that all of her work on the HD was gone. The companies used to burn your keycap letters into your keys years ago.

Then they just started painting them on. They also used to sell replacement keys cheaply for when you wore the keytops off. Well, that stopped. To prevent you from buying generic keys from stores that sold them or ripping them out of old keyboards, they started making the keys fit with a priority design. Meaning other brands would not fit. HP, when my keyboard caps wore out, would sell me a new board for $80. I bought a Logitech board for $29.95 that worked just fine. HP produced a REALLY GOOD inkjet printer, though. Mine lasted for years.

However, they stopped producing that brand and my computer guy's back room had a pallet full of worn out printers that were too expensive to repair. He suggested I buy another one from Walmart. (ACT Computers in Vero Beach, Florida. A great place which doesn't concentrate in ripping you off and will not sell you what you don't need.) BTW. My new computer case has PLENTY OF ROOM IN IT, unlike the HP, where I could barely get my fingers in among the junk to replace parts. I will no longer deal with HP. Be careful what brand of computer you buy and if it is cheap, check out the specs very carefully.

Also, please note that places like Walmart tend to buy up huge volumes of discontinued types -- which they don't tell you about. However, if you're wise, you can still get a good deal from them. HP, gateway or Dell -- check out the system carefully before buying. You might not like the chip speed, the memory volume or the power supply. If the case is crammed and cramped, then they're saving money by making the thing smaller -- which doesn't always allow for easy repair by you or for adequate cooling. BTW, if you choose to have a computer guy build you one, you need to know that they only warranty the parts. The big computer companies warranty the software.

Replies
Advertisement
Broken Notebook after 32 days of purchase
By -

WOODBRIDGE, VIRGINIA -- Purchased a Pavilion DV5218NR Notebook on 8/26/06 from Best Buy. On 9/27/06 the notebook display went dim/dark. I called tech support on 9/27 and from this point the nightmare started. Tech support took me through several techniques to try to fix the problem, but nothing worked. 9/28/06 - HP sent a FedEx box and shipping label for me to send back to them for repairs. I was told it would take 3-5 business days for service and return back to me. Today is 12/7/06 and I still have not received a fixed notebook. HP repair received by notebook on 10/3 according to the FedEx tracking number.

Called 10/5 to followup on status. Tech support had to place a product call and said to call back later. 10/10/06 - I gave it a few days and followed up. I was told the repairs were done. The notebook was going through the final testing phase and that I would receive an email with the status of shipping which would probably be that day (10/10) or the next. 10/11/06 - checked email and nothing was there about my notebook.

Called and tech support said the order was canceled and it would take other 3-5 days to repair. I received no explanation for the cancellation. I was told to call back between 9-6 (MT) for a quality case manager to express my concern. I called back that day and was placed on hold for 20 minutes before I hung up because no one returned to the phone. 10/12/06 - I finally spoke with a QCM and received a case number.

Followed up 10/17 - 11/6 - no notebook. On 11/7 - notebook was sent back to me unrepaired and a replacement was supposed to be sent. It was supposed to take 14 days to build and send. My QCM said I would have it the week of Thanksgiving. Thanksgiving can and went - nothing. 11/28/07 - Called and spoke with another QCM and was told the order was shipped to Burlington, VT and it was received on 11/20/06. I live in Virginia (VA). I left a voicemail for my QCM that day.

11/29/06 - my QCM left me a voicemail stating my unit was shipped to the wrong place and they were sending shipping labels to that person and having them ship the unit to me. 12/4/06 - spoke with my QCM and she said the according to the tracking number the unit had not been shipped yet. She would call me by 12/6 -- I didn't hear from her, so I called on 12/7. She wouldn't take my call so I had to leave a voicemail.

This has been the worst experience of my life! This has been the worst customer service I have ever witnessed. I am going on 3 months without a notebook that I only had for 32 days. They were only supposed to fix the display and through it all they couldn't repair it because they claim it was the motherboard which was on backorder for long period of time and the parts was coming from overseas (which could be held up) -- I am living in the "HP Twilight Zone" and it is not fun at all.

Replies
Top of Page | Next Page >

Hewlett-Packard Company Pavilion Series Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 5 ratings and
92 reviews & complaints.
Contact Information:
Hewlett-Packard Company
P O Box 10301
Palo Alto, CA 94303-0890
650-857-1501 (ph)
650-813-3254 (fax)
www.hewlett-packard.com
Product/Services
Compare Computer Companies