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Hewlett-Packard Company Pavilion Series Consumer Reviews - Page 3

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Customer Support
By -

STURGIS, SOUTH DAKOTA -- 1. Click Start, Programs or All Programs, Accessories, System Tools, and then System Restore. The Welcome to System Restore window opens.
2. Select Restore my computer to an earlier time, and click Next. The Select a Restore Point window opens.
3. Select a date and a restore point, and then click Next.
4. Click OK if a pop-up window about closing programs appears. The Confirm Restore Point Selection window opens.
5. Click Next. The computer should shut down and turn back on automatically after the restoration completes. The Restoration Complete window appears.
6. Click OK. The computer has now been restored to a previous time when it functioned correctly.

Kiran S: (09/13/2004 12:35:52 PM) Please perform the following steps for System restore to resolve all the issues.

  1. Click Start, Programs or All Programs, Accessories, System Tools, and then System Restore. The Welcome to System Restore window opens.
  2. Select Restore my computer to an earlier time, and click Next. The Select a Restore Point window opens.
  3. Select a date and a restore point, and then click Next.
  4. Click OK if a pop-up window about closing programs appears. The Confirm Restore Point Selection window opens.
  5. Click Next. The computer should shut down and turn back on automatically after the restoration completes. The Restoration Complete window appears.
  6. Click OK. The computer has now been restored to a previous time when it functioned correctly.
    Kiran S: (09/13/2004 12:35:52 PM) Please perform the following steps for System restore to resolve all the issues.

  7. Click Start, Programs or All Programs, Accessories, System Tools, and then System Restore. The Welcome to System Restore window opens.

  8. Select Restore my computer to an earlier time, and click Next. The Select a Restore Point window opens.
  9. Select a date and a restore point, and then click Next.
  10. Click OK if a pop-up window about closing programs appears. The Confirm Restore Point Selection window opens.
  11. Click Next. The computer should shut down and turn back on automatically after the restoration completes. The Restoration Complete window appears.
  12. Click OK. The computer has now been restored to a previous time when it functioned correctly.

Kiran S: (09/13/2004 12:35:53 PM) Please perform the following steps for System restore to resolve all the issues.

  1. Click Start, Programs or All Programs, Accessories, System Tools, and then System Restore. The Welcome to System Restore window opens.
  2. Select Restore my computer to an earlier time, and click Next. The Select a Restore Point window opens.
  3. Select a date and a restore point, and then click Next.
  4. Click OK if a pop-up window about closing programs appears. The Confirm Restore Point Selection window opens.
  5. Click Next. The computer should shut down and turn back on automatically after the restoration completes. The Restoration Complete window appears.
  6. Click OK. The computer has now been restored to a previous time when it functioned correctly.

Kiran **: (09/13/2004 12:36:58 PM) Dear Travis **, as Instant Support is similar to a chat session, you will need to be connected online to exchange messages with us. As I have not received a communication from you in some time, I will place this request in a special holding queue. Please reply to this message and either myself, or another qualified agent will continue to assist you. Thank you for using HP Instant Support.
Travis **: (09/13/2004 12:37:48 PM) I send a message immediately after you. Always.

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Absolutely ridiculous!
By -

I bought this laptop in February 2009, and loved it since that day. The first problem occurred when I got vertical lines in the screen, sent it to HP, they fixed it and sent it back. OK that problem solved. Next problem was the overheating, sent it to HP, got it back one fan was fixed, but another vent still overheated. At the beginning of May, my computer stopped charging and turning on, and assuming my year manufacturer's warranty was up, I took it to a computer repair shop who said my motherboard is fried which is typical of HP laptops.

So being upset over this $800 laptop only 14 months old and broken, I emailed HP and **, my "case manager" calls and says each time you send the laptop in they extend your warranty 3 months and I'm still under warranty so she sent me a box, I sent it in, and get a call today that there's liquid damage inside the computer which is absolutely impossible. I contacted the computer repair shop and told me that they would have noticed liquid if it was there (obviously so they could make the money).

So "**" sent me pictures, how do I know it's even my laptop?!?! She said it would cost $400 to fix. This laptop stays in a bedroom, for my online schooling only, now why would I spill liquid in a laptop and attempt to send it back for them to repair for free?!

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HP MS 213 Computer Issues
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PALO ALTO, CALIFORNIA -- I purchased an HP MS213 All-in-One Computer in November, 2009. In February (77 days into warranty), I received a blue screen error message followed by an automatic restart and a black screen with "Operating System Not Found." I contacted HP. After several hours and days of troubleshooting, I was sent a new hard drive. It was installed and would not run the Installation Disks. Another several hours and calls to HP and I was finally permitted to return product pre-paid to factory. Approximately 60 days later (May 2010), the computer started going through the exact same scenario - blue screen message - black screen, "Operating System Not Found."

I again contacted HP, spent hours on the phone troubleshooting with support and was again permitted to return product pre-paid to HP. The computer was returned to me with a new hard drive, and less than 72 hours out of the box, the computer AGAIN started the same cycle. It was returned AGAIN to HP, returned eight days later with the note "No Defect Found." Twenty six hours out of the box, and it is again popping up a Blue Screen Error Message and reverts to a black screen with Operating System Not Found.

I have requested a new machine from HP on the last two occasions and was told by very apologetic case managers that was simply not possible. I have written a detailed letter to the president of the company, and requested the courtesy of his reply. To date, I not received a response.

In less than eight months, this machine has been returned to the factory three times for hard drives, and had one sent from the factory to be installed by me. I have logged well over 20 hours with Telephone Support trying to resolve the issue. This month alone, the computer has been out of commission 20 of the 28 days. HP support personnel are friendly, polite, and incredibly reassuring, but unfortunately, I am still dealing with the same issues, and requests for a replacement machine have been denied.

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Computer Problems/Warranty
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ALTADENA, CALIFORNIA -- Service sucks as soon as warranty ran out computer went down seven days later. I had to replace power supply and internet modem and still doesn't work properly. In order for them to tell me what the problem is they want money. If I have to pay then why don't I just pay to have it fixed myself by someone that would give me the service I paid for. My husband is a tech. and he says it's my motherboard that's the problem. Kind of ironic that these three things happened as soon as the warranty ran out.

I really believe that since they have serial numbers they push a button in their office so they can make it crash to get more money to extend the warranty after I have already spent 1200 for this computer one year and one week ago, doesn't make sense to me. Their service is terrible and a supervisor is never available. Maybe we all need to do a class action lawsuit against HP products and services if it can be done to Microsoft and Apple it sure can be done to HP. They just keep insisting that they can help me if I pay 99.00 for 1 year more of tech support sounds like extortion to me.

This is my second computer from HP. The first one I had to return the second week because the power supply went out but thank goodness I purchased it from Costco and any computer you buy from them you have six months to return it for a new one. When I called HP they said that I could fix it myself all I needed is a screw driver and tech support would walk me through this. I could take out power supply and they would send me another to install myself. I told them they were crazy when my computer is only two weeks old.

Again thanks to Costco I returned it for another piece of HP crap that I have now with all the problems. If computer had at least lasted two years I would not be complaining now. And every time you call HP you can barely understand through the thick foreign accents that assist you from customer service and tech support.

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Worst Service EVER
By -

HP Pavilion dv6700 - I spent $400 to get the motherboard replaced on the computer. When my computer failed to boot less than a year later, I called HP to troubleshoot the problem. The representative who I spoke to informed me that I had to spend an additional $130 for a 1-year extended warranty before our conversation could go any further. I asked him if this would cover any repairs and he said that it was the cost of telephone support, if the computer needed work done I would have to pay additional money as needed.

I took the computer to an outside technician who confirmed that the motherboard needed to be replaced. I was advised by my personal technician that the computer was not even worth having any additional money spent on it and that my best bet was to call HP and see if they stood behind their product. I called today and spoke to **, who again advised that I needed a warranty for telephone assistance. When I asked to speak with a supervisor, he advised that he or she would only tell me the same thing. Naturally, I insisted and was placed on hold for 15 minutes only to be told that the supervisor REFUSED to speak with me since my computer was out of warranty.

At this point, I asked ** for his name and the name of his supervisor. He muted the call and refused to give the name of the supervisor. ** kept proceeded to keep the call on mute, releasing the mute button periodically for over 51 minutes at which point I finally disconnected the call. I am appalled that this is the way that HP treats their customers. I am further amazed that HP keeps a supervisor in their employment who refuses to do his or her job and handle escalated calls as needed. Shame on you HP!

On a side note, I also purchased an HP inkjet which ended up in the trash 6 months later because it stopped being able to load paper. DON'T WASTE YOUR MONEY WITH HP.

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I will never buy another HP product!!
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I purchased an HP Pavilion p6320y on Feb. 18th, 2010. Not even 2 months after I bought it--it started freezing up on me--screen goes out--not to mention how SLOW it was and is!! I e-mailed HP tech support a few times--they e-mailed me back saying the same thing over and over. I need to uninstall a driver and re-install it. I need to do a system restore also!! I e-mailed them back and said I am not a computer whiz and there was no way I was going to do anything. THIS IS A BRAND NEW COMPUTER!!

Finally I got an e-mail from a tech support person telling me if I don't want to do anything-I should call Customer Care and gave me the phone number. They would remotely take over my computer and do whatever to fix it. I called them around the end of June--the phone call lasted 93+ minutes. By the end of the phone call -my computer was FIXED alright-it didn't work at ALL!! Oh yes, the lady I spoke with told me to hang on the phone for another 20 minutes and she would have my computer up and running again. I said there was no way I was going to do that-said good bye and hung up. Oh yes, then she wanted to call me back later that day and do whatever.

I called back the following Monday and spoke with someone else--that phone call ONLY lasted 83 minutes. I had to re-do my computer like it was brand new!! THAT IS TOTALLY DISGUSTING!! It is STILL messing up on me--this started happening shortly after I re-did it. I wrote to what I thought was the main place for HP in California 3 weeks ago at least. I put the about the same in their letter as I have here. I told HP I have had 2 other computers and they both lasted YEARS--not 2 months!!

I have never heard anything from them AT ALL!! I still have the box and packing materials for the computer. I am not keeping the computer--I just need to know where to send it back to!! I will be contacting other places to let them know what has been happening in the past 5 or 6 months with the NEW computer!!

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HP Customer Service Top Notch for me!
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A few weeks ago I bought a HP Pavilion Notebook at Costco because it had everything I wanted for a good price. It came with a 6 cell battery which I quickly realized would not last long enough for my needs. I decided to buy a 12 cell battery and purchased this online at HP. When the battery came it did not fit in my notebook, I must have ordered the wrong battery for my notebook. I cringed because I have heard horror stories about HP customer service and figured my $100+ investment was lost.

Three days ago I contacted HP, and yeah, it was someone in the Philippines but he spoke perfect English. I told him I was just sick because I must have ordered the wrong battery. He told me not to worry and that he would make sure I got the right one. After giving him all the info about my notebook he found the right battery. One problem was that I used Paypal the first time, and for some reason that messed up a swap. Anyway, we made a new order for the correct battery, paid for it and also was able to use the same coupon, and then I waited for the shoe to drop and figured it would be difficult to return the other.

Before I knew it he had ordered a RMA through FedEx. Because I live in a fairly remote area he arranged for FedEx to pick up the old battery at my home. I did not have to pay for shipping back to HP!! He told me once they received the package that they would refund the original order payment to my Paypal account. FedEx picked up the package yesterday and there is NO way it has gotten back to HP yet, but today my refund came through!

I cannot remember when I have gotten such good customer service from a company and I only have extremely high praises for this company as of now. I love my HP Notebook, and only hope if I ever have problems with it that I will receive the same wonderful service as I just did.

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HP Pavilion Notebook PC DV2312US
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I purchased the HP DV2312US laptop for my son when he went away to college. It made it through the first year fine but right after the warranty ran out, the motherboard died. I looked on the website and found out it was recalled so HP fixed it and I purchased an extended warranty. This was during the summer when my son didn't really need the laptop. He went back to school in August and the motherboard died again in October. That created a problem because he was using it for school now and all his communication with professors and all his work is done on the computer.

I was ripped and did get passed on to a case manager who was sympathetic but the computer had to be sent back for repair and that would take 7-10 days. He was without a computer during that time except for the computer lab. The case manager also refunded the price on my warranty because of my problems. She was the best case manager I spoke to. The computer lasted through the rest of the school year but when he came home for the summer, the CD drive stopped working. On the phone again to get it repaired. That case manager was useless. Again no computer for 7-10 days but it was summer and he didn't really need it.

Now for junior year - his present year. He is studying abroad in Spain and the motherboard died again...the 3rd time. He does not have ready access to a computer because the school is 30 minutes away by train. He still has a month of school left. I am livid with this company. Do they use 2nd hand parts in all their repairs? I had to beg to speak to a case manager and then none were available and will have to call me back in 24-48 hours.

If he has to send the machine back to the US that takes 5-6 days - 7-10 to repair it - and 5-6 days to get it back. That is way too long. After having the motherboard die 3 times, I think I deserve a new computer or a refund for the money I spent on that one. I will never purchase an HP computer again and I have told everyone I know to beware - HPs are junk!!! I also wanted to send an e-mail to the corporate office but there is nothing on the website and asking customer service didn't get me anywhere. DO NOT PURCHASE AN HP COMPUTER...

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HP Pavilion TX1000Z CTO
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WASHINGTON -- I had this laptop for a while now with no problem. One day, I used it in the morning then went out for lunch after turning it off. Later on in the evening, I tried to turn it on and it will not turn on. Symptoms: Lights will flash for a few 1-2 seconds then turn off: laptop will not turn on.

I tried it with the battery plugged in, the battery and power cord plugged in, just the power cord plugged in. I went to HP's website and search in their forum for other who had the same problems. I tried all their recommendations to try to turn on the laptop. There were quite a few with the exact same problem. Then I came across a website: notebookreview and they had a thread in their forum for people who had the same problem with the same model of laptop. Apparently there is a manufacturing defect that cause the laptop to not be able to turn on.

The Fix: You have to use one hand and press firmly on the keyboard near at the J,K,L area while using your other had to turn it on. It worked! The laptop turns on just fine if I do that. Tell me, if you have to do something like that to turn on a laptop, is that not a manufacturing problem? HP is trying to deny that their laptop have manufacturing defects. I called their tech support. Guess what? Their representative was trying to sell me a 'plan' so that I can get tech support since my one year warranty period was over.

I guess if you just keep denying all your problems they will go away...well only if you are a large corporation with lots of money and lawyers. Just keep denying until one day you have to admit you're wrong, but by that time all those who complaints would have given up. By then, no need to fork out money to repair or replace those laptops. Lesson learned: NEVER ever buy HP products. Well at least for me, never again.

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HP Pavilion Elite e9280f Endless Problems
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I purchased a brand new HP Pavilion Elite e9280f computer Dec, 2009. It is now March 20th 2009 and I still have not been able to use the computer. The computer came with a defective motherboard (Computer crashing to the Blue Dump Screen BSOD) for which I have spent countless hours of wasted time trying to fix it for 3 months. I am connected always to India for tech support, not one of these people has fixed the problem.

Every time I was calling for support, I am answered by different people. They are not able to read the previous comments on my opened ticket, and they testing my computer from the beginning again and again then reinstalling OS. I must deal with whoever answers the phone. I requested to be able to bring my computer to the local authorized dealer and I was told I would have to pay for that - even under the manufacture warranty! Finally after two months of the countless phone conversations, Then they decided that this is known problem and they have to defective motherboard.

They ordered for me an empty box and asked to send my computer to HP for repair (7 to 10 business days). Later on, I've received my computer with "Repair History" - "Reinstalled OS"!!! The problem still there - BSOD crash happens again and again and again. After another week or two of the phone conversations, they decided to send specialist to my home to replace my motherboard! I was happy! Finally! But... Too early!

Right after the motherboard was replaced, another problem, I believe related to the new motherboard shows up: every time when my computer going to the sleep mode, it is gets frozen and all fans inside of the box start spinning as crazy making a lot noise for the hours - non stop!

Today I've spent 5 hours on the phone with (Oh, again) different support persons, they all started from the same problem, telling me absolutely nonsense reasons for this problem, even one of them said that my computer gets frozen because of bad mouse and keyboard! Another "smart" guy decided that I have to send my computer back to the HP for another repair! I explained that this is my work computer and I cannot lose my job because the HP tech support unable to fix it. So, now I am waiting for this case to be escalated to the "second level supervisor".

This was a brand new computer. I should NEVER have had to go through any of this and YES you should be compensating me in some way. Never, ever buy from HP their products and service is above and beyond atrocious!

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Hewlett-Packard Company Pavilion Series Rating:
Star Empty star Empty star Empty star Empty star
1.2 out of 5, based on 5 ratings and
93 reviews & complaints.
Contact Information:
Hewlett-Packard Company
P O Box 10301
Palo Alto, CA 94303-0890
650-857-1501 (ph)
650-813-3254 (fax)
www.hewlett-packard.com
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