Hewlett-Packard Company Other Printers Consumer Reviews - Page 4

I don't like to create negativity in the world but I feel consumers need to know the problems with this product and the lack of customer service. When I went to set up this printer with wireless printing capabilities the entire system stopped working. I called customer service and was put on hold for several minutes while the customer service representative tried to troubleshoot. "Troubleshooting" consisted of turning the printer off and on several times and taking off the plastic cover of the control panel and pressing the on/off button to see if it would work. After 20 more minutes of being put on hold I was told that they would replace the printer and it would be sent within 5 days.

It is now more than 5 days and I am on the phone again with the customer service dept. They are telling me that I need to fax or scan and e-mail the receipt for proof of purchase. Yet when I explain to them I can't fax or scan because their product is defective they insist I need to fax it in. I am on my third representative now, supposedly having spoken to a customer rep, a technical supervisor, and, soon, a Case Manager. This should not be that hard... This company seems to have a defective product on the market and now is violating the terms of their warranty agreement by stalemating the customer service process.

MICHIGAN -- Ordered a HP printer. FedEx sent it back because the package was crushed and soaking wet. HP gave me the runaround for 3 months and then told me it was too late to get a credit. They then told me everything was OK. I never received the credit, three more times trying and more promises of a refund. Still nothing.

I tried again today and guess what? They said, "No problem. It will be on your next credit card statement," which is the very same thing they told me every other time. They did the same thing on a 50.00% rebate. I will do without a computer before I ever buy anything from the clown crew at Hewlett-Packard and from what I read online, I am just one of hundreds.

ENGLAND -- Does anybody have one of these? I bought one to mainly reprint black and white photographs. Was assured it did. My reprints of black and white photographs come out looking red not B/W. Tried all settings, no luck. I am still waiting for reply from technical team. Only problem I am 70 and fear I will be dead before hearing from them. The first one I bought did not pick up the paper but to be fair HP did replace OK, but do wish I had taken the offer of my money back rather than have replacement printer. Any ideas? Thank you.

Online, I asked to purchase a new all-in-one printer as similar as possible to the PSC 1350 I owned that had died. The one I received is bulkier, more complex, slower, clunkier and noisier than my old one. My old printer performed promptly; the new one takes longer - I timed it at 50 seconds for a simple operation once, and copying a color photo takes much longer than before. I should have gone to Office Depot to select a new printer that met my needs better, with fewer unneeded bells and whistles. In addition, I keep getting HP announcements about the status of my printer when I'm doing other things.

I have just spent about 2 hours on the phone with numerous reps and the Manager of Complaints, and can't get anywhere with any of them, but they were quite willing to waste my time routing me all over the place. The last manager informed me it was my decision to call for service, so my responsibility to pay for it, even though the HP product was faulty and that was the only way I would find that out!

I purchased an HP toner cartridge for our hp4600 printer. The cartridge has a bad chip. In order to find that out I had to have a tech come out to find out why we had an error on our printer. The cost of the tech was $105.00. Corporate Express/Staples is willing to replace the cartridge, no problem.

However, it cost me $105.00 to have a tech tell me the chip is bad in the cartridge. HP needs to stand behind its products and reimburse me for the $105.00 it cost to find out their product is bad. No one is willing to stand behind the product and do that. Nothing is impossible, but someone has to make the decision to do the right thing and reimbursement me the cost of the service call for coming out to check the problem.

This is not how to keep happy customers. I have emailed every email address on the HP website after the last person gave me a bad email address to send in my complaint and refused to give a phone number for anyone with authority to reimburse me.

I was having trouble reinstalling the ink cartridges on my Officejet 5610 all in one printer/scanner/fax/copier. The instruction manual had some basic illustrations that made it look easy enough, but I simply could not get the cartridges into the chamber. It was like trying to fit a square peg into a round hole. I called technical support - it took forever to get to a human being - and then they wouldn't help me because they said my printer was no longer under warranty.

They kept trying to sell me a new warranty plan for $75!!! I kept telling the guy that my printer wasn't broken - I just needed to know the "trick" to changing the cartridges. He argued with me for half an hour when he could have told me in two minutes how to replace the cartridges. I asked to speak to a supervisor and was told that none were available... They were "all in a meeting." I've had this printer for just over a year and I can't believe that HP wouldn't tell me how to fix the problem. They have lost a customer for life.

CENTER POINT, ALABAMA -- I have been trying for several days to get authorization to return for warranty replacement two small parts of my L7680 All in One. Today they tell me the unit is out of warranty. It was bought in January of this year and supposedly carries a one year warranty. I wonder what calendar HP operates under. This is the second time I have received such treatment. I know the loss of my business won't bankrupt HP, but they are out of business as far as I am concerned.

The aggravating thing is, I have generally been pleased with their products. It is their service and cavalier attitude that has alienated me. They even had the audacity to suggest I "Upgrade" my printer to a rebuilt one of the same model number. Upgrade a machine that is ostensibly still under warranty - wow, what an idea.

Three phone calls, one chat session, and two emails later I still can't figure out how to get a replacement for a defective HP inkjet cartridge. First phone call: The representative said that the product is obsolete (my printer is but the cartridge is not!) and can only be replaced through their Website.

Website Warranty Page: "Enter the date stamped on the cartridge." The pull-down menu ends at 2008. The date on my cartridge is 2010. And, get this: "For replacement, call our customer service phone number." Yes, the same one I called that told me to go to the Website!

Second Phone Call: A different representative rep insisted I give the serial number of my PRINTER, which was somewhere else. I said I only wanted to replace a $20 cartridge. She gave me a ticket number and transferred me to another extension.

Third Phone Call: I guess this wasn't really another call, but it felt like one. The woman took my ticket number and was away for TEN MINUTES. She came back and said she couldn't find the ticket number and that I must have been transferred to the wrong extension. She said she would transfer me again. Another TEN MINUTES of total silence. I hung up.

I've already spent over $100 of my time to replace a $20 item. HP also invested money in their reps' time. This difficulty in replacing a small item at a huge company not unique to HP. The only alternative is to accept that sometimes you'll be screwed by a defective product and you'll just have to eat it. HP is typical of the lying and hypocrisy that characterize big business. I doubt that they care a fig about whether I ever do business with them again (although I won't).

BALTIMORE, MARYLAND -- I purchased this printer about 1 1/2 years ago and used it to produce larger elevations, plans, etc. During the time I owned this unit never did I produce more than 35 prints per week. This wide bed printer is rated for thousands of prints per month. It stopped working last week. I called the HP home office [somewhere] asking for a repair station. They were no help getting this machine working. They did want a credit card, however, to help me work out the problem if it was software. BUT, they assured me the problem was hardware. They were not able to refer me to any shop anywhere that could fix this machine, or any machine out of warranty.

I called repair shops in Baltimore and was given prices of $395.00 to inspect the machine to determine if parts could be purchased. The printer cost $435.00. Finally a repair center did offered to look at the machine for $65.00. I eagerly took the unit to the store. I got a call back telling me the HP would have to be disassembled and from their experience the part needed would be very difficult or impossible to obtain. They explained printers in this price range are now considered "throw aways." I purchased a large body Epson today and hope they are more eager to satisfy a customer than HP if a problem occurs.

NEWARK, OHIO -- I purchased an HP printer(F335). I put the printer in and printed about 40 prints. The cartridge ran out of ink. I call support and went through a process of support. I was told by 2 support reps, that HP no longer ships print "trade" cartridges with printers. The printers are shipped with "host" cartridges. Host cartridges are meant to prove functionality and are only designed for that purpose.

HP does not label "Print Cartridges" sold separately on the boxes. The other printer manufactures may or may not do this, but in this case HP fails to label their products and have made the printer almost disposable. The printer in reference is a F335 and costs about 45 to 50 bucks. The ink cartridges cost about 30 bucks a set or roughly 60% of the printer's value.

The other manufacturers are about the same price but possibly are changing the customs. Just beware of HP's game. A suggest for the future I thought of was to always ask the sales person to get you set of refills. This is a good way to feel the HP pinch before buying. HP ink is like T-Rex bite, costing about 60% of your printer price. Just watch thieves bearing shiny printers. Thanks and spread the word of this to a dozen of your friends.