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Hewlett-Packard Company - Page 3

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176 Reviews & Complaints
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Stay Away From These People They Hire Untrained Personnel. They Erased Everything All My Data Without Permission!!! SHAME on YOU
Posted by Mrg437 on 06/13/2013
I contacted HP about my laptop...they clearly performed what is considered illegal and violates company policy. They reset my computer to its original state and erased all I had, I mean I lost everything. They know they messed up but they do not want to pay for their negligence.
     
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Posted by Weedwhacked on 2013-06-13:
Depending on what was wrong with the computer sometimes the only way to fix it is to restore it to factory settings. Where does the "illegal" part of your claim?

Don't you backup your computer?
Posted by trmn8r on 2013-06-13:
When you have anyone work on your computer, there is a risk of losing your data.

Do you have proof they they acted in a negligent manner? Illegal?
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Horrible Service, Web Site Very Hard To Use, Consumer Service Horrible
Posted by Nedrefce on 04/24/2013
CLIFTON, VIRGINIA -- I own 5 HP products I will never own one again. I will go to Dell. Service better, stand behind their products and you talk to knowledgeable staff. The HP computers do not come with back up programs even though you pay for the programs. They will not supply them and they are suppose to be in you hard drive but they will not down load.

So you have to repurchase them from Microsoft. Rip off or you can pay them for their time and it still will not be fixed.

Very unhappy business down for a week now.
     
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Posted by trmn8r on 2013-04-24:
Ha - good luck with "Dell". I would sooner write my documents by hand and communicate via smoke signals than give a penny to that horrible organization.
Posted by FoDaddy19 on 2013-04-24:
Generally speak system recovery discs have to be made by the end user these days. It should be one of the, if not the first thing you do upon booting up the computer for the first time. However if don't have system recovery discs and you experience problems that necessitate formatting the hard drive, then you can still buy a set of recovery discs from the manufacterer for a nominal fee (usually around $30-$60).

Windows Vista and Win7 have a built in data backup utlity as well.
Posted by Obsfucation on 2013-04-24:
Dell??? lol...talk about biting off your nose to spite your face! Compared to Dell, HP is the gold standard of support.
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Good customer service and products
Posted by Brunildara on 12/16/2012
Dear H. P.:
I am wondering why so many bad comments about your company. You are the best company for where I can buy any of your computers. I always used HP computers. People just don't have anything to do. They don't realized that no other computers are the best as HP. Good Customer Service and good products. And good softwares too. Thank you

Sincerely yours,

Brunilda Correa
     
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Posted by ok4now on 2012-12-17:
It's nice to hear that you were happy with your HP buying experience. Read the reviews and there are many dissatisfied customers. High product failure rates and poor customer service. I would never take a chance with one of their computers.
Posted by clutzycook on 2012-12-17:
Functionally, I've found that HPs aren't a whole lot better or worse than other computers. The problem with HPs is once they go, they go. You can't upgrade them and you can't replace parts, per se. My husband had an HP a couple of years ago and he wanted to upgrade the video card and power source. He ended up basically destroying the machine in his vain attempt to get this hardware installed (my computer ended up becoming the beneficiary of his attempts, lucky me) and he bought himself a new computer (not HP).
Posted by Momto6dogs on 2013-02-11:
I too have bought HP for years, but I had to send my 5 month old desktop back after being spoken to very rudely by the tech support supervisor. It is my opinion a company is only as good as its customer support network.
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HP md2000h external hard drive won't mount on USB
Posted by Me968 on 11/24/2012
This POS just won't come up on USB, no matter which computer or port you plug it into. Known good USB cables and wall warts changed out and didn't help. It needs a driver, not a manual, yet HP doesn't list one on its website...it just lists a manual.

Thanks Meg Whitman. What a waste of money on a brand where this never woudl have happened in the past.
     
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Posted by leet60 on 2012-11-24:
When you have the drive attached if you click on "my computers" is the drive listed? Have you tested the USB ports with other devices to ensure the USB drivers are working? What operating system (version of windows) are you using? If you could provide more details, it would help in determining your problem.
Posted by madconsumer on 2012-11-24:
i had this same issue with a usb drive i tried to use as well. a friend gave me his drive to use, and my xp64 would not mount it. i finally discovered the drive did not work with my os.
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Do Not Purchase a Hewlett Packard Computer
Posted by Katie1 on 08/22/2012
SAINT CLAIR SHORES, MICHIGAN -- I have had nothing but problems with my Hewlett Packard computer since I purchased it. I have had to speak to their technicians and after hours of trying to solve the problem my computer totally crashed. They stated they would call me back and they did not. Extremely hard to understand their technicians in India. They sent me recovery discs that did not work. I sent in my computer and after 2 weeks I received it back and it is worse than ever. How can this happen? I can not afford to purchase a new computer to replace one that is less than 2 years old. No one uses this computer but me an adult. I had 2 Gateways that lasted for 8 and 9 years. If Gateway hadn't been sold I would have purchased another Gateway. Please do your research. Very poor quality and extremely poor technical follow up and help! HP if you want to contact me you will have to use the mail since I can not get into my e mail.
     
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Posted by Mario The Great on 2012-08-22:
Gateway was sold in 2007 and it bought eMachines prior to that. Computers are computers. They all have their flaws, regardless of manufacturer. It is unfortunate that you received a computer that isn't working properly, but you'll need to follow up with them since you apparently have an extended warranty. I wish you the best of luck.
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The True Meaning of Corporate Greed in America
Posted by Frbaltimoremd167 on 11/18/2011
BALTIMORE, MARYLAND -- We made the worst purchase buying a Hewlett Packard pavillion lap top. The customer service representative Was so rude and unhelpful I knew not to waste my time. To add it all we had a family medical emergency and Radio Shack told us we had to call 18004746836. Corporate greed and more corporate greed. The computer only work for 4 months. I owned my franchise in business for 29 years door to door sales man. I had to knock on a lot doors to pay for that computer and it was not worth the plastic it was made out of. So mr. Ceo I hope your company learns a lesson in life. What goes around comes around poor customer service and managers without and heart will shut you down for life. This is a review for future computer companies. Poor service you truly will not last a bad review goes far and fast. Especially with today technology and teenagers. They are our future. Thanks for nothing.
     
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Posted by unhappy999 on 2011-11-18:
Your review does not provide a clear picture of what actually happened. What did the family medical emergency have to do with Radio Shack telling you to call the 1-800 number? I voted this review as not helpful.
Posted by ok4now on 2011-11-18:
All I'm hearing is you you're having a problem with an HP computer and customer service was rude & unhelpful. So what happened, be specific. You need to revise this when you are less stressed. Right now it is not helpful.
Posted by trmn8r on 2011-11-19:
Well said - technology today is the future tomorrow.

Maybe it's the alcohol talking, but your complaint tickled me right in the funny bone... very helpful!
Posted by ok4now on 2011-11-19:
trmn8r: It's the alcohol, not helpful.
Posted by trmn8r on 2011-11-19:
Oh. Well, thanks 4 the complimentary.
Posted by ok4now on 2011-11-19:
Hey you tried. Better to surf and type than drink and drive. I got your back buddy.
Posted by MRM on 2011-11-19:
Exactly what is the issue with your laptop?
Posted by At Your Service on 2011-11-19:
I've got to agree that this review provides no details and absolutely no help at all.
Posted by Anonymous on 2011-11-20:
umm just so we have our facts straight...."Mr CEO" happens to be a woman
Posted by Angel Eyes on 2011-11-20:
Interesting review. It's sad that corporate greed has gone the way it has.
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Awful Product, Lousey Customer Service No Wireless
Posted by Bbriden167 on 10/30/2011
WARWICK, RHODE ISLAND -- I have an HP Pavilion 9205, recently ( the next in a string of things ) the wireless simply stopped working. Sons Apple works fine on same network of course. There is no customer service on this issue other than old questions with no real answers. They rely on the public to answer each others questions Bought new wireless HP printer, that was junk as well.

Apparently they don't care or read this stuff, and neither does the public since we keep buying it. Buy Apple.
     
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Posted by At Your Service on 2011-10-31:
I love my HP products!
Posted by MRM on 2011-10-31:
I know this is obvious but have you turn on the wi-fi switch on your laptop?
Posted by Starlord on 2011-10-31:
In the Tech Service world, this would be called a malfunction between screen and chair.
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Do not buy HP or trust anyone on 1800 hp invent
Posted by Chavens29 on 09/23/2011
On September 9, 2011, my PC, HP Pavilion Elite Desktop stopped working. I called into the 1-800 HP Invent line and was told that the PC no longer has any warranty. I was informed by the gentleman on the phone that he could repair my pc if I paid for either a one time or year warranty. I asked what happens if you are not able to repair my pc? He replied that he would refund the charge. Against my husband's wishes, I agreed. After a few minutes, I was informed that the motherboard had gone on my PC. The call went on, whereby I tried to purchase a new PC, however the wait time on the Canadian line was much too long, and I opted to purchase an HP locally. However, before I hung up on the call, I asked the man (who had told me he was from Calcutta in India) when I would receive my refund, since he was unable to fix my pc. He replied that he would process it and that I would see it on my next statement cycle. After purchasing a new HP pc, last week, I called in to your 1800-HP invent line and was told by another person, that the refund was not done and he said that he would do so.

I then received a call back today from a man by the name of Richard regarding case # 7502111279 who explained that the charge that I was charged will not be refunded and that basically I should have known that these charges are never refundable. I explained, that is why I specifically asked what happens if my pc is not able to be fixed. It was only after the gentleman from India explained that he would refund my money if that happened did I go ahead with the service. Richard then went on to say, what you expect people to do this for free? That is not what I expect, but I do expect that people will live up to what they say. I asked Richard, how a company can have employees state one thing and do the opposite, is that was HP stands for? I encouraged him to go back and listen to the conversation, as I was told that my call was being recorded at the time. Richard's only concern was that I be told that I would not receive a refund.

Am I naive in thinking that a company stands behind its employees, when an employee states something, or is this how HP does business these days?

I am writing this letter with the hope that it saves other people the hassle and shock of how a company can promise things and do the opposite.

Just a customer....I would hope this still means something.


     
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Posted by trmn8r on 2011-09-23:
The only thing I can imagine is that the HP rep assumed that you meant "what happens if you can't figure out what is wrong?" and that you would get a refund in that event. But the rep did figure out what was wrong - your motherboard is bad.

That's all I could come up with. He did provide a service, but the communication may have been severely lacking. It is hard to know if there was a language barrier issue, but it is possible.
Posted by At Your Service on 2011-09-23:
Overall, I like my HP products.

With that said, I would sure recommend simply disputing the charges, assuming you applied it to a credit card.
Posted by Mike Finn on 2012-07-19:
HP is a dishonest, immoral company. Do not believe anything any employee of HP says, they are all liars. HP makes junk. DO NOT BUY HP PRODUCTS. If you buy an HP Product, and it has to go in for repair, go buy a new HP to use while your piece of garbage is being repaired. When you get your piece of garbage back, take the new HP back to get a full refund. If repairing your piece of garbage takes too long, you might have to buy several new HP computers while yours is in for repair. Just make sure you return the new PCs in time to get a full refund. At Best Buy, that is 30 days. The new PCs you return will have to be returned to HP to be refurbished and then sold for half off. Thanks HP for treating me like sh*t.
Posted by Brenda Howell on 2013-10-14:
This is crap. I was informed by a computer repair co. to call hp invent I did they said Since my computer was out of warranty I would have to pay 99$ for tech support and then I could get a restore disc.. After waiting another 20 minutes the poor english speaking person told me that he could not send me a restore disc because the computer is out of date... WHAT my response was that... just because I won't pay for the 99$ tech support you refuse to send me the restore disc. This is a bunch of crap. This computer stuff is way out of hand. I will never by from hp again. I can't believe they let this stuff go on. They must be making money or they would monitor the unprofessional way people representing there company are with customers.
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HP computers do not work
Posted by Catdancing1 on 07/23/2011
Against my better judgment, my mother purchased an HP computer for me. I was not with her when she did this or I'd of talked her out of it.
This HP pc I have now has been replaced 4 times in the past 3 years for problems in the pc, or with the keyboard or internet connection. Each time it is replaced there is another problem with the pc. It has never been right and I don't believe it ever will be. The company obviously does not care about the products they make or how well they work. I think they should be put out of bsiness.
     
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Posted by Starlord on 2011-07-23:
I beg to differ with you, I have had this HP computer for four years, and have never had a moment's problem with it. You can get a bad item or two fronm any manufacturer, after all, they must hire from the human race, and humans, my friend, are not perfect, so how can you expect perfection?
Posted by Anonymous on 2011-07-23:
Good review. very helpful. I would suggest trying Dell. they're much better than hewlett packard
Posted by trmn8r on 2011-07-23:
I don't think so. Just Google "dell complaint". I have one and the quality sucks almost as bad as the non-existent customer service and non-existent support. Nuff said.
Posted by jktshff1 on 2011-07-23:
disagree Ashley, this hp touchsmart is 3 or 4 yrs old and not had any problems. I've had too many friends get a "deal" from dell that turned into the deal from heck.
Posted by Anonymous on 2011-07-23:
well you have your opinion and I have mine.
Posted by trmn8r on 2011-07-23:
Oh yeah, jktshff1. I got a "deal" on mine too. Biggest mistake I've made in a long time buying something. My error was I researched specs, not complaints. Last time I make THAT error.
Posted by trmn8r on 2011-07-23:
Here are the most recent reliability specs I could find, from June 2010. Dell isn't on the list, and wasn't in 2009 either.
http://wraltechwire.com/business/tech_wire/news/blogpost/7702525/
1. IBM/Lenovo (521)
2. Asus (446)
3. Apple (382)
4. Toshiba (262)
5. HP/Compaq (217)

(A higher score is better)

I have been planning to return to IBM (Lenovo) and this report gives me some confidence it might be a good move. I've used the best, used one of the worst, and I'm ready for something better next time.
Posted by MissLeopard83 on 2011-07-23:
Sorry to hear about your bad luck. I am currently typing on an HP laptop I bought earlier this year that I have had no problems with. The only thing I don't like is the stiff built-in mouse, but I use a wireless mouse most of the time so that doesn't matter. My first laptop was a Dell and I hated it. I recently got rid of my second one which was a Toshiba Satellite. It was not bad but it had very little memory. HP rules them all.
Posted by jktshff1 on 2011-07-24:
Thinkpad is one of the best I've owned.
That being said, imho, experience is worth 10x any "survey" taken.
Posted by trmn8r on 2011-07-24:
I agree on both counts. I had a Thinkpad and that was built like a tank. Support was good *at that time*.

I have a feeling this particular survey does mean something. The numbers ring true. FWIW, the previous year Apple was on top.
Posted by Cwazychicken on 2011-07-24:
I once spent 1000 bucks on a dell only for it to crap on me in a little more than a year. I have a toshiba right now, it works better than that ever did...but only have had it for 5 months, so i cant say if it will crap or not yet lol.
Posted by Kahula35 on 2011-09-08:
The odds of 4 different products being defective are way too slim. Have you considered there is something you are doing with the computer that may be causing it to fail or is it possible you are not quite sure how to use it correctly?

I have seen many people return computers claiming "defective" only to find they installed tons of questionable software onto it which wrecked it's performance.
Posted by bbriden167 on 2011-10-30:
I think they are junk as well , just lost the ability to connect wireless. out of thin air , son still can on his apple , web cam never worked , slow since used Microsft Vista . bought new wireless HP printer , threw it out after trying to use it . Junk they deserve to be unemployeed
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Bad Customer Service Bad Product
Posted by Rmikowski6 on 07/18/2011
I ordered a new computer for my son through HP website I called and spoke with a sales person once the order was completed. I waited for shipment When I received the order the Xbox was Missing I called HP after 1.5 hours the issue was resolved and HP shipped the Xbox. When my son opened the computer the new computer was defective I called Hp immediately I was informed we had to go without a computer for several days I asked them to ship us a new computer so that my son would not have to go without The representative said the only way to do that is to process a new order charging my credit card I asked to speak to a Manager. The Manager refused to help after 2 hours I agreed to send the computer back following your unfriendly customer way. I looked the order up on line I found My credit card was charged $3.18 for the return I again called HP asked to talk with a Manager I told him This has been nothing but a hassle on the customers part he refunded the 3.18 and rounded the credit up to $15.00 great customers service $11.82 for my troubles now I see my Build Date is August 3rd No priority on the order. I am embarrasssed on your part I run a small Business where I do repairs and consulting I have recommended HP Workstations and Servers in the past no longer will I do so you lost a loyal customer .


I received a phone call from Andy no last name I thought we add a resolution to the issue Andy ask that I speak to him and no one else. The day after my conversation with Andy my Credit card was charged again I called Andy on Friday he stated that he was on the phone with another customer and asked if he could call me back I said yes today is Monday 5pm eastern time Andy has not returned my call. My credit card is over charged, my son has not received his computer. Do I need to take legal action?

     
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