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Rude, Inconsiderate Employees
Posted by Annpopeacp on 02/15/2012
DEARBORN HEIGHTS, MI, MICHIGAN -- This particular H&R Block is located in the strip mall in The Heights right next to the UPS Store. The H&R Block employees take up the three (3) designated parking places for the UPS Store, forcing UPS customers to park farther away - which is particularly disturbing when carrying heavy or bulky boxes. When I approached the H&R Block employee(s) about this, they were absolutely awful! I was told that it's even worse as tax season gets busier. I contacted their Home Office and they didn't even have the courtesy to call me back. I certainly won't be doing any business with a company like that!
     
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Posted by FoDaddy19 on 2012-02-15:
If the UPS store manager doesn't have a problem with it, then there's little you can do. I'm also assuming that these parking spots are clearly marked for UPS customers only and not simply unmarked spots that just happen to be outside of the UPS store.
Posted by nikalseyn on 2012-02-16:
If the spots are indeed for UPS customers only, you should complain directly to that location's manager. If he does not enforce the parking restrictions, then no one will. Some people are just too lazy, as you have witnessed and apparently the H&R Block people are such.
Posted by CowboyFan on 2012-02-16:
I would also contact the management company for the shopping center and complain. The UPS store may not want to do so, in order to be a good neighbor, but the management company should be able to make H&R Block not park there.
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HR Block Emerald Debit Card
Posted by 2011sunshine39 on 03/28/2011
We got our taxes on this card well it was going really well and started our direct deposit done good so far then one morning got up to see how much was on my card and it was over $100.00 Amount so went to gas station to get gas. Went into store my card decline so went call the company really rude said there was a glinch in tech and computer and they would have it fix with in a hour so I ask them what am I suppose to do about paying for my gas she and he said I would have to wait until the computer was fixed. So we waited no fix had to call my parents to pay for my gas so call them back told them what happen they acted like they didn't even care.

So do not use this card they do not care about their customers at all and they are a rip off and didn't even care I was stranded and it took 8 hours instead of one hour. Sorry company.
     
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Posted by Anonymous on 2011-03-28:
Things happen. I would suggest having another source of payment than just relying on one card. What did you really expect them to do? Hand you cash through the phone?
Posted by Anonymous on 2011-03-28:
Always have a $20 bill hidden in your wallet for such emergencies. I would of never let H&R Block do my taxes in the first place yet alone get the refund put on a debit card. There is not much anyone can do when there are computer issues. Don't use debit cards.
Posted by spiderman2 on 2011-03-28:
Not only would I not have H&R Block do my taxes, but I would never have them put my tax refund on a their debit card. Those things are loaded with fees!
Posted by tnchuck100 on 2011-03-28:
throwback, the $20 bill concept sounds great. In most cases today that $20 bill ain't gonna resolve a debt problem at a gas station.
Posted by Anonymous on 2011-03-28:
well what Im confused about, is every gas station Ive ever been to, you have to prepay before you pump, either insert your CC and get approved, or go inside and pay cash. Most states, thats the law.
Posted by Anonymous on 2011-03-28:
Prince, There are still places that let you pump first then pay later. I ran across one the week before last in backwoods Arkansas ( what part isn't backwoods I know). It freaked me out. There was no card reader at the pump. While looking for the card reader I noticed people just pulling up an pumping. When in Rome. It felt so WRONG.
Posted by Anonymous on 2011-03-28:
Well, I would be very leary about doing that unless I had the cash in hand. You never know what could happen, the card reader may not be working, maybe your card expired, or just wont go through for whatever reason. I would hate to be stuck there and SOL until someone could come save me.
Posted by jktshff1 on 2011-03-28:
Roth, interesting also, I've walked into them in AR and no one was around, got what I wanted went to the counter waited a minute and here comes the clerk apologizing for having to go to the bathroom.
Posted by olie on 2011-03-28:
Most of the stations in Wisconsin let you pump, then pay.

I pay at the pump. If I stay outside, I'm not likely to buy...hot dogs...donuts...pop(I AM from Wisconsin, you know)...chips....
Posted by spiderman2 on 2011-03-29:
Small, rural towns are different and no one that even lived in one can believe the way things go there. I got to the counter at the local Sheetz in my hometown (where I haven't lived in years) with my coffee and a newspaper and realized my wallet was not in my purse. The clerk, who didn't know me, took my name and number and told me I could stop in and pay when I came back into town later in the day. BTW in Western PA, we also call it pop.
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Worst Customer Service Ever
Posted by BlockHead on 02/07/2011
BARRE, VERMONT -- I spoke with the company on the phone to make an appointment. The only appointments the had available were Sunday, when I try not to transact any business, and a week from Monday in the middle of the afternoon. My wife and I both needed to be there, so we rescheduled our time, and waited the week and a half that was required. I get it, it's tax season. The day of the appointment, I had to leave a meeting with my boss, his boss, and the VP of our organization to be there on time. My wife and I met there, we were 10 minutes early. We try to be early, to be respectful of the people we're meeting with.

Our appointment was for 3:00. At 3:15, after we'd been waiting 25 minutes, I asked the ladies working the desk what the expected delay was. It *is* tax season, and I get it. A short delay is fine, but we already had to wait a week and a half for this appointment, and we had other appointments for work that we had to keep too. They told me that there wasn't an expected delay, and seemed surprised that Kevin, the guy who had been preparing our taxes for the past 3 years was taking so long with his 2:00 o'clock appointment.

At 3:40, Kevin finally comes out and calls us. He passed off being 40 minutes late with an insincere sounding "Nice to meet you, sorry for the delay". He didn't recognize us at all. Ok, he might recognize us once he looks at our past returns. I tell him, "You know, this is kind of a pet peeve of mine. My wife and I are both professionals, and we try to respect other people's time, and we expect the same from the people we do business with." He responds with "Would you like to speak with my boss?" I ask, "Do you think that's really necessary?" Apparently he feels it is. He goes and gets her. We spend another 5 minutes or so, of the 20 we have left in the hour waiting for "Penny" the owner to appear. She comes out eventually, and instead of being professional and explaining the situation calmly and rationally, she asks; "Do you want your taxes filed here today? Because, Kevin isn't going to work with you." I say "All I said to him was that my wife and I are both professionals and we expect the same from the people we do business with." She begins to bark at me about how they're doing the best they can, and Kevin works 12 hours a day, and put in over 100 hours last week. I say, "so did I." Because it's true, that's my day-to-day routine sometimes. This only makes her more furious, and she asks again if we want our return done there, because it's really not that important to her. At this point I say, "No, I think we're done here." and "Thanks for wasting an hour of our day". The capper comes when this woman who has been yelling and barking at us (we're the customer in this scenario, which apparently she had forgotten) says "Well, *YOU* need to learn to treat people with respect".

Apparently, treating people with respect means being 40 minutes late for your appointment, and then barking at people and telling *them* how rude *they* are. In any event, if you need your taxes done in Barre, Vermont, please remember that the H&R block location there is understaffed, and overworked, and in the interests of not having them work 12 hour days, please be respectful of their time, and take your taxes someplace else. Your business just isn't that important to them.

     
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Posted by Ytropious on 2011-02-07:
He did apologize, he said "sorry for the delay", what more do you want him to say? His appointment obviously ran over, which I highly doubt was any fault of his own. You can blame his other customers for taking so long with him. As it is, you didn't have to belittle him for that. As a "professional" I'm sure you understand that things come up, and clients aren't always as prepared as you. Making him feel bad about that is NOT the way to start off your appointment. It does sort of make you look a little rude.

So he didn't recognize you, he prepares taxes for a lot of folks I suppose. It takes me a long time to remember people spontaneously. The thing is, I hate to say it, but I would never schedule an appointment when there's a chance it's not going to be on time and the rest of my day is going to be off.
Posted by momsey on 2011-02-07:
Yes, it's frustrating when appointment times are not strictly adhered to. But it surely wasn't Kevin's fault. Implying that he's not professional is not a way to get off to a good start, and I can see why he decided not to work with you.
Posted by Anonymous on 2011-02-07:
When someone starts out by insulting the employees, I don't know how you can expect to be served. It sounds like Kevin acted in a professional manner by referring the insulting customer to the owner.

They sound like they were swamped and didn't need your business or insults. Your best bet may be to buy TurboTax.
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Unhappy Customer
Posted by Ihav2dods on 06/22/2010
FAYETTEVILLE, NORTH CAROLINA -- We purchased a home in 2010. We were able to take advantage of the home tax credit. We went to H & R Block to have an amendment done to our 2009 taxes. We paid almost $200 for this service. This service was done in a timely manner, however, it was not complete. The agent completed our amendment and gave us our documents in an envelope to mail out. All signed and mailed, we waited, and waited, and waited for our check. I called the IRS and was told that our paperwork would be sent back because not all of the documents were there. Once I received my documents from the IRS, I took it to H &R. They printed the missing document and gave it to me. I returned it to the IRS, only to find out that my paperwork has to the start the process all over again. I was informed by the IRS that now my paperwork will take 20 - 22 weeks, yes weeks for my paperwork to get processed. Something that would only have taken 8 weeks, has turned into months and months. These are tax professionals, their oversite is now affecting us. I would like to get a refund of the amount paid to do my taxes. You have lost a customer.
     
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Handling of Income Tax PreparationPerson
Posted by Lint on 03/28/2010
IOWA FALLS, IOWA -- On February 8, 2010 at 9:00 A.M. we had an appointment with H&R Block office in Iowa Falls, Iowa. On Saturday we took our income tax papers that we had prepared to their office and left them with the receptionist stating that we had heard a big blizzard was approaching our area and at our ages 90 and 80 years of old we would not tackle the highway conditions on Monday should a blizzard occur. That did happen. We had an appointment with Cynthia McDonald, Chief #14159662583643, who has previously handled our account the past four years. Now, I have been an avid customer of H&R Block for over twenty years, starting in Bentonville, AR. but never have I received the handling of my income tax this year in this fashion. We assumed she would use our time slot to compute our tax, everything was in exact order as she had received in prior years. On Feb. 16th I suffered a massive heart attack and was hospitalized for eight days. My wife, Mary, called over to H&R Block in Iowa Falls, Iowa to see if the tax papers had been completed, they HAD NOT. Finally, on Feb. 24, 2010, Cynthia called our home at 4:30 P.M. to inform us that the taxes were completed, our fee was $275.00 and they were to be filed electronically so that we could receive our refund in short fashion. We went to the office on February 25,2010 at 11:30 a. m., my wife, Mary, brought the prepared tax report to the car so that I could the instrument, returned the papers to the person in charged named, Linda, where my wife signed them, she stated the charge, $275.00 and they would be filed electrically and we would have our refund by the 10th March. My wife, Mary, checked with the Ackley State Bank, here in Ackley, Iowa twice during this month of March and no refund. Finally, on March 25th, 2010 at 3:30 P.M. Mary called H&R Block to see if they had filed the tax report, after about ten minutes delay they had checked and the return was still "hanging" on some hook and had not been sent in electrically. The question was asked how could this happen and they reported hesitantly, "Well, it was our mistake not to look". Well, great here I am 90 years old, had a massive heart attack with only 20% functioning, wanting to get my personal matters taken care of and in order and a MISTAKE like this happens in one of your "so-called" functioning offices. We demand to have our money given back to us and to report this so called "slip up" in your office in Iowa Falls, Iowa. As I stated before, I have been a customer with H&R Block for over twenty years, almost thirty years now and never have I had this kind of treatment and happenstance. Linton Rudolph Lehrer and wife Mary Elizabeth Lehrer, 1214 3rd Avenue, Ackley, Iowa 50601 Telephone Number 641-8547-2056.
     
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Posted by Anonymous on 2010-03-28:
You probably do not want that much personal info to be posted here (home address and telephone no).
Posted by warddw1526 on 2010-03-29:
Unfournately, mistakes happen in business every day, just as in life. However, getting your fee back (or at least part of the fee becuase they did complete the work), is more than reasonable in my eyes.
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Not Get Card From Hr Block
Posted by Mashanda on 02/11/2010
Got my taxes done by HR Block. They said get the emerald card it is fast on refunds. Now got my card and taxes back but first card did not have my name. Called same day to close card they ok send out new one but took to long to close the card someone took 1200 off it. Now still trying to get it back.
     
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Posted by Anonymous on 2010-02-11:
"Called same day to close card they ok send out new one but took to long to close the card someone took 1200 off it."

Did you lose the card?
The fast cash cards aren't going to have your name on it because it's issued right then and there, and loaded with the money.
If you lose it, anyone can walk up to a bank and do a cash advance off of it.
Though, those cards come with their own pin number that you, and you alone should know. That pin number is there for the 800 number, on the back, to verify who you are and tell you how much is on that card (should you forget). Unfortunately, you get charged $2.50 just to find out your balance... which sucks. That way, if something did become of it, there's no way whoever took it or found it could know what's on it... unless it was a lucky guess.
If you get your money back, I suggest not doing the Emerald Card. See if you can get your money direct deposited into your account... it's safer that way... unless you get your account number wrong.
Posted by Anonymous on 2010-02-11:
If you do get your money back and still want to get an Emerald Card, ask to get a personalized card. It takes a bit longer to come in the mail. As soon as you receive it, upon activation... sign the back of your card. Even if you don't get the personalized one... sign the back of your card (preferably in ink that can't be taken off). For, if you lose it again, and someone tries to use it... hopefully the teller or cashier will be smart enough to look on the back and see the name on the back isn't the same one on the license or whatever.
Posted by Anonymous on 2010-02-11:
"We will require you to give written confirmation of the error within 10
business days of the oral notification. If you notify us within two (2) business days, you can lose no more than $50.00 if someone used your Card without your permission."

"Under MasterCard Zero Liability, your liability for unauthorized MasterCard transactions on your Card is $0 if you notify us promptly and you are not grossly negligent or fraudulent in the handling of your Card. You will not be liable for unauthorized use that occurs after you
notify us of the loss, theft or unauthorized use of your Card. You also agree to cooperate completely with H&R Block Bank in attempts to recover funds from unauthorized users and to assist in their prosecution."
Posted by madconsumer on 2010-02-11:
the trouble with these so called advanced cards, is, they are by credit approval and the fees are way to high.
Posted by mashanda on 2010-02-15:
it was taking out of my motel room and it did not have my name on it it was with all the other paper work from hrblock and the pin was the last 4of my soch. i was going to take it all of when we movied into r house no such .
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Do it Yourself
Posted by NY_Grandma on 09/19/2009
I went to my local H & R Block because I had three years of returns that needed to be filed. I asked the preparer how much would it cost and he could not tell me. I asked "Don't you have a price list?" He said no because they have to prepare it first. He called me two weeks later and told me it was $400 (!) to do my returns and that I owed the government and the state money. I asked why it was $400 and he said because my returns were so complicated. I actually was contemplating paying him because they are the "experts" and the IRS was sending me threatening letters. Then a lady at a tax clinic told me I could do it myself. I went online and ordered the tax preparation software for the three years. It took me a little over three hours to do all three (both state and Federal) and I am getting almost $2,000 back from the IRS and $134 from the state.
     
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Posted by Anonymous on 2009-09-19:
Now you know why H&R Block, and Liberty Tax Service become millionaires during tax times. It's because most people are too lazy to do it themselves.
Posted by laklisa on 2009-09-19:
I wouldn't say that people are lazy jtf-it's actually confusing. However I do it myself anyway because I am cheap and don't want to pay someone to do so!
Posted by Anonymous on 2009-09-19:
Yes, and they don't work for free. They charge by the form. Simple forms are cheap. Complicated forms are not. Doing it yourself is good if you know what you are doing. However, if you make a mistake, YOU are responsible. If THEY make a mistake, they are. How much did you pay for the software?

And, you let them do your taxes, didn't like the bill, so you refused to allow them to file and pay what you owe? How many hours do you think it took them to do it?
Posted by karleebarlee on 2009-09-19:
it wouldn't have cost so much if you hadn't done your taxes in THREE YEARS.
Posted by Anonymous on 2009-09-19:
Three years? Three years of taxes to be filed? HR Block is a big rip off, however. I use an online tax datebase which takes about an hour to use for both state and federal. It costs me $16 to use the system, but then again, being the responsible person I am, I do them every year. How do people not file their taxes every year? I don't understand how that is possible.
Posted by Anonymous on 2009-09-19:
H&R Block is no more costly than a regular accountant. The fact is the OP did not want to pay for the work he/she had done.
Posted by madconsumer on 2009-09-19:
if you owe 3 years worth of returns. expect no dollars to be sent back to you. after pemaslties and fees, you will owe for the next couple years.
Posted by clutzycook on 2009-09-19:
Yeah, I've never understood what motivates people to not file their taxes for years and years. The IRS was only sending you threatening letters? Just be glad that they weren't sending you men in suits to haul you to jail.
Posted by Anonymous on 2009-09-19:
Lady, I respectfully disagree. The ex and I had our taxes done one time at HRB, and the bill was $128. A private tax accountant did them the year after, and she charged us $60. The two years were very similar in regard to the numbers, deductions, etc. In my experience, I think we got ripped off.
Posted by nstigator39 on 2009-09-19:
I agree that H&R Block is pricey. However I can see why the preparer could not give this person a price for doing three years of taxes without actually seeing what they had to do. That would be stupid. Block had nothing to do with the fact that this person had not filed for three years. Unless they have a refund coming from those years then they are going to be paying interest and penalites up the wazoo. If they have a refund coming, then it is no big deal. Uncle Sam does not mind holding onto someone elses money, interest free, just because they are too lazy to file the forms to get the refund. I do agree that doing it yourself is the most cost efficient way to go and with the software available, its so easy, even a caveman could do it. No wait thats another company.
Posted by Anonymous on 2009-09-19:
Sherdy, don't forget that a private accountant has 1-2 employees to pay, where HR has thousands. :)

I don't mind paying the fees, since their guarantee saved me a couple hundred in penalties when they made a booboo. Had it been my error, I would have had to pay. I pay for piece of mind. :)
Posted by Anonymous on 2009-09-20:
No, the private account was just her. The online program I use now, TaxAct.com, asks every question about every deduction possible. It takes into account, too, that I am a teacher and runs me through deductions for that. I pay $16 for state and federal and I get more back than I ever have. The accountant wasn't giving me all of my allowable deductions and neither did HRB. In regard to the OP, it probably should have been pricey. They had a mess to untangle, which is time consuming.
Posted by madconsumer on 2009-09-20:
i use taxact aswell. great program.
Posted by Anonymous on 2009-09-20:
I LOVE TaxAct. I have used it for years with no issues.
Posted by clutzycook on 2009-09-20:
I've used turbo tax for the last several years. I haven't had any problems with it other than the fact that It's only a little cheaper than H&R block. Maybe I'll use TaxAct next year...
Posted by Anonymous on 2009-09-20:
Sherdy, then your accountants costs are less than H&R Blocks. hence the lower price.
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H and R block do not guarantee
Posted by Erinclaire on 09/09/2009
We have been filling with Hand R block for several years now, and each year they mess up in some way. We have had to send additional information on 2 separate occasios this tax year.
They're computer messed up our taxes and we had to pay for it. They guarantee they're accuracy but will not pay up when it comes down to it.
We will not be going back to H and R block and I would not recommend them to any one.

Also many of the staff do not speak adequate English and they receptionist speaks horrible English I had to repeat myself several times.
     
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Posted by skelly39 on 2009-09-09:
Too bad "they" receptionist doesn't speak perfect English. If they mess up every year, why do you go back to them?
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To whom it may or may not concern
Posted by Aroara on 05/31/2009
SAN ANTONIO, TEXAS -- On February 20, 2009 my fiancé, Lucas, and I entered your location at O’Connor Road and Nacogdoches Road in San Antonio, Texas to see what your establishment could find for us for my 2008 tax return. We had not used your services before and were eager to determine the outcome. The gentleman at the front desk asked me a short series of questions including my name, status, etc. to which all of my answers were “No.” At the end of the questioning, much to our surprise, a second man chimed in and asked “Do you have a girl-fiend?” Aside from the fact that he was speaking out of turn I found this highly inappropriate and very rude. Apparently, this man thought that he was being hilarious, but I strongly disagree. Even if I HAD a girlfriend when he asked this it would have no relevance to my taxes and that disrespectful line should not be crossed in an allegedly professional environment. This irritated my fiancé, but we chose not to verbalize our position. I suspect this man thought that he could behave this way with me because I look much younger than I am and perhaps he did not see my fiancé and his son sitting in the waiting chairs. Regardless of how old he thinks I may be I am a 23-year-old woman and still a potential customer.
The man at the front desk called a woman perhaps by the name of “Lupita” or something similar to assist us with my taxes. She did not introduce herself to us as I told her our names, but she entered some information and we began. As she typed at her computer entering my information she did not ask us about any deductions we wanted to claim or items we wanted to list. My fiancé asked her why she hadn’t asked us about school items or business mileage and the woman replied that none of those things could be counted and so it did no matter if she entered them in the boxes and on the screen provided for those items. She said the numbers “won’t go anywhere” and ignored our requests. She assured us that she was certain nothing could be counted because they receive new and extensive training every year. This I would have believed if it had not been for the fat that she did not know how to properly fill in the information and had to summon another employee. When this second woman arrived to the desk she also did not introduce herself and they both chatted about me and my information and ignored us sitting in front of them. The second woman left the area and finally we began discussing my schooling for 2008. Something that was particularly odd was this woman asked me if I was in elementary or middle school. I told her that I was in college and an Undergraduate. She went to repeat the word but instead said “undergrown” and began chucking loudly which was more than baffling to me. Again I suspect that your staff felt that they had no need to be respectful to me because of my much-younger-looking appearance. Now this irritated ME, but I did not see how it had become MY responsibility to see that these employees maintain a professional attitude or work ethic.
In closing, the customer service was appalling and needless to say we did not employ your services. Hopefully, you will agree and find that this email should not have had to be written. I will be expecting to hear from you soon to further discuss the events.
     
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Posted by Buddy01 on 2009-06-01:
You are certainly patient. If I was in your situation, I would have walked out much sooner. There are too many choices out there to put up with that. When it came to your college, they should at least have talked about the Hope and Lifetime credit.
Posted by BokiBean on 2009-06-01:
Lighten up.
Posted by PepperElf on 2009-06-01:
personally... when the guy asked if you had a girlfriend...

you should have said "Your wife"
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Two Incorrect Returns In 2 Years
Posted by Taf on 05/27/2009
I have been doing my taxes with H&R Block for many years. Now that I itemize, forget it.

I got a bill from the IRS recently for 12K. My tax preparer that year had put gains and losses in the wrong columns. The 2008 preparer omitted one important item all together. I 'only' owed $1200. Still waiting for the letter about the penalty and interest. H&R Block says they will pay that....

This carelessness is inexcusable. I understand they're notorious for these kinds of mistakes. It's hard to believe that no one goes after them.
     
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Posted by madconsumer on 2009-05-27:
this is why they claim to find deductions others cannot. htey make things up, and when deductions really matter and count, they "forget". good luck on getting them to stand behind you. i have heard, in this type of case, they will claim it was your fault, and wont pay the fees or interest.
Posted by PepperElf on 2009-05-27:
H&R block also allows you to buy an additional service where they'll defend you in court over your tax return.

it sounds like you didn't buy it?
Posted by steve101 on 2009-05-27:
Besides your underpayment notice for 12k there is a high probability that your return will be audited within the next 3 years. Additionally, you will probably be hearing from your state income tax authorities regarding your underpayment with them.. It would be prudent to have a CPA review your returns ASAP for any further corrections and amendments and to be prepared for any future audits.
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