LAKEWOOD, OHIO -- My fiance and I filed both of our taxes at the H&R Block in Lakewood Ohio back on April 12th. The employee preparing our taxes had to ask another person a few times for help. We should have walked out THEN! We were told we would receive the refund on our Emerald Card in 8-15 days. We are still waiting! My fiance is deployed out of the US. He can't just pick up a phone and make a call everyday to H&R Block to figure out what is going on. We really could use the money right now. I have tried but I can't get any information on where the refund is and what happened because it is in his name.
The most information that he received out of his numerous calls to H&R Block is that personal information was not entered properly on him and it would be corrected and the refund would be put on the card in 24 to 48 hours. That was Monday May 11th. It has been over a month now and no refund of the Emerald Card!? Every time he calls H&R Block they say call the IRS. The IRS recording has said since April "Your refund will be deposited on the Emerald Card 8-15 days from the date it was confirmed by the IRS" and to call back at that time. Then all you hear is a disconnect noise.
To top it all off I just check the balance on the Emerald Card and now it says we have a NEGATIVE $2.50 balance?!? They are actually charging the Emerald Card every time he has to call them to help THEM correct THEIR errors.
I also had a problem with the Emerald Card. I made 2 purchases with my card at 2 different restaurants on 2 different days. When I looked at my statement, it showed the 1st purchase that was pending still deducted (bill without tip) and then a second purchase (bill with tip) also deducted. I called customer service immediately and I was told that I personally had to contact each restaurant and get in writing that the funds for the first 2 charges could get released back to my card. I have NEVER heard of this before. I got all of the information sent to H&R Block and it took them 3 weeks to put the money on my card.
The customer service reps that I got never spoke fluent English. They either couldn't understand my question or I couldn't understand their answer. When they would get frustrated with me, they would either hang up or talk to me like I'm an idiot. I asked to speak with a supervisor and all they did was take my number and hang up on me to have a supervisor call me back which of course never happened. I've been an H&R Block customer for almost 10 years. Due to this horrible experience, not only do I NOT recommend the Emerald Card but I will not be a customer of H&R Block anymore.
CHARLESTOWN, MASSACHUSETTS -- Went to H&R Block a month ahead of April 15th. I am a musician and work internationally throughout the year and this proved to be a real problem, even though I called ahead to make sure they knew how to file international taxes. When my boyfriend and I got there, we found out that they not only messed up his taxes from last year, but also that they had no idea what they were doing this year.
The lady I had filed mine wrong and charged me $100 more than she was supposed to. When I finished and sat down with my boyfriend, his lady looked at my taxes to see how my lady filed. She said they were wrong and re-filed mine.
It's been a month and I still haven't received my $100 refund from them!! I've called about it a few times and they are not helpful at all. I would NOT recommend them and will NEVER go back. From now on, I will figure out my international taxes on my own.
MIDLAND, MICHIGAN -- Please for your own benefit during this tax season, we had our taxes done a month ago by ** @ the Midland Towne Center office 1527 Washington St. It took him 3 hours and 45 minutes to do a simple 1040a tax form, he seemed more confused about tax preparation than we were. We had to correct him ourselves on several errors he typed in and when it was all filed electronically he stated we were getting a big refund. But instead we received a letter from the IRS that stated there was a preparation error and we would not be receiving the refund amount that was told to us by H&R Block.
We called and spoke with **? (She is the manager at that office) on numerous occasions and all we received from her was an attitude and that her preparer had done everything correctly. Upon contacting the IRS we were informed if the person doing our taxes would have looked at all the information given and the taxes from last year (which was given to him at time of service) we would have known what we were getting back as well as an energy credit we could have gotten but now cannot due to his error. H&R block refuses to take responsibility for this and return our fees much less even to give us an apology for their error.
We are currently in talks with a tax attorney who informed us to stay away from them now and future for this and other errors they have made with people's taxes. We will no longer use them again and hope that others stay away from them.
WEWOKA, OKLAHOMA -- It all started with the emerald card. We went to a casino and used it at the ATM. Little did we know a receipt came out saying to take it to the nearest cashier, so we did. Well because the emerald card did not have our name on it, they said they would cancel the transaction and the money would be back on there in about 4 hours.
Global Cash is the owner of the ATM. We called them because HR Block said that they had to fax a release to HR Block. Global Cash has faxed the paper 4 times now and we still don't have our money back. We have called and called and got nowhere with HR Block. We have got bogus numbers and no satisfaction and it's been about 18 days now. Each time we call HR Block they charge us 2 dollar fees, but yet they still keep telling us to call back.
TEMPLE CITY, CALIFORNIA -- My daughter makes $15,000 a year working as a barista in a coffee shop. She is a single mom with a disabled child. H&R Block charged her $282.00 to do her taxes for 2008. There was nothing special they had to do, it was simple. This fee is like stealing. How do they expect people that live at the poverty level to pay that kind of fee? She was in shock when the preparer told her the fee. It is coming out of her refund through her e-file at the bank. This is crazy. I have filed a formal complaint with H&R Block and have been given a case number. They have one more day to respond to my complaint. I will not take kindly to being ignored.
32303, FLORIDA -- I have gone to H and R block every year for about the last five and every time I am disappointed with their service. Why I ever went back is beyond me but I never will again. They always delay my money longer than they say they will and they even sent my check to the wrong address last year.
This year I went into the most ghetto branch ever in Tallahassee. Every employee seems to have been recruited from the hood and after messing up my first appointment with them they eventually saw me and then messed up my refund. I couldn't get the one day refund that brought me in there to begin with so I opted for the 8 day but it has been two weeks now and I just called to check on it. Again I was greeted by the rudest ghetto hood rat that finally patched me to someone semi-qualified just to be told "oh we got behind and it is going to take longer than expected".
TYLER, TEXAS -- My complaint with this company is the mistake they make that cost me money. About 2 years ago I went to this company to file my income tax. I have filed with them all the time. But one time cost me due the person doing the taxes wasn't pay attention. And now I'm still paying for her mistakes. I also check the box that states if anything goes wrong then it HR Block responsibility to contact the IRS. Well, they claim I didn't do that on all my income tax filing.
It shows that I have checked that box... So why I'm I paying for this company mistake? Well, I tell you they don't know either. But now the IRS has red flag me so I now have to wait to get my income tax now. Let me tell you I'm one of the 9,500 employees who has been laid off by DHL Express.
Now all I want is that HR BLOCK needs to look deep inside of the backgrounds of the people they're hiring. Mistakes are being made on American people taxes and they don't have answer for the problems. I think they should have to pay the money on the mistake that they made on my taxes preparations, not me. This is my nightmare. I think it should be heard.
BRISTOL, TENNESSEE -- I have done my taxes at H&R block for about 10 yrs now. Well I decide to get an Emerald card this year, because my truck is in the shop and I need the money fast to get it out. I got $4645.00 Owed to me and paid for rapid refund to be put on the Emerald card. Well here it is 2 days later and no money on the card. I paid them $289.00 To do this. Well I called H&R Block and the man says it can take up to 5 days to get it. I thought rapid meant fast. So now I hanging in limbo as to where my money is and when I'll get it. Knew I should have just got direct deposit.
So for all of you thinking about getting the Emerald card, don't save your money and get something other than the Emerald card!!!
NEW YORK, NEW YORK -- Decided to file 2007 Fed and State return and dependents ITIN through HR Block. Office made mistake in sending papers. Next time they sent ITIN forms without copy of return, ITIN sent back again. Meanwhile as no ITIN accompanying return, IRS sent notice for wrong tax assessment. Similar problem with state tax filing.
6 Months since first approached HR Block. Except for collecting their own fees, the result is zilch. Haven't got ITIN for dependents, tax return is in a mess and have to pay penalty on both taxes. May even miss out on rebate payment.
Staff absolutely incompetent, does not take responsibility. Customer service cell gives no of office that will not be staffed for next 3 months. Website gives lot of useless information about president and board members, but no real number to contact with complaints. Whole organization works like a ripoff.