H&R Block Consumer Reviews - Page 3

We signed up for an automatic savings with H & R Block. Our personal checking account was to be debited each month, and the funds placed into an H & R Block savings account in our name. They deducted from our account, all right; but half the funds were placed into someone else's account. We are generous people, but we will choose our own charities! We did not begin this transaction to enrich some stranger! It took 4 months of complaints to innumerable customer service people to get the deductions to stop, and they still have not fully reimbursed us for the money they took from our account and gave to the stranger.

Mistakes happen. I do not begrudge them the initial error. But there is absolutely no excuse for the many and repeated mistakes that have been made since then. Every time I call, I get a new person, and must struggle with them for 30 minutes or so before they understand the situation. They are invariably apologetic, and promise to write it up correctly, bring it to a manager's attention, call me back. Then the complaint goes to a vacuum. They call "THE BANK" for whom no one has a phone number, and from where a correct resolution never comes.

I recommend NEVER opening an account with H & R Block. Mistakes seem to be impossible to resolve, and any attempt to resolve it makes it worse. 10/28/07 Update--the saga continues. We received partial reimbursement, but $50 of the amount sent to "the stranger" was still owed to us. LaTisha in Customer Service actually called me back (the only H & R Block person to ever return a call!) and advised me that her supervisor, Michael, talked to THE BANK and they would process a refund. No refund. On advice from a local TV station's consumer complaint hot-line, I had my bank dispute the last $50. Note that the last $50 never went near our account.

With the help of our local bank, the $50 was returned to our local checking account. The story should finally end now, right? Not so. Today we received a notice from H & R Block telling us that our account is overdrawn $50, and we must send it to them within 10 days. We are supposed to send it to Michael **. Could this be the same Michael who talked to THE BANK? I repeatNEVER, NEVER open an automatic savings account with H & R Block! If anyone has advice on how to put an end to this, I would love to hear...

ONLINE SERVICES, OHIO -- Tried to file online with H&R Block.... I'm retired but wasn't sure if I still needed to file. My state has a school district double tax (double because they tax the crap out of us on real estate taxes for schools). I selected the free version that only cost 30 dollars and when finished I was told that I had to print and mail the forms to file. Well, that's why I went there to begin with because I can't print the forms. They didn't even address the school tax issue in Ohio. I'm not even sure what I paid for... H&R Block did basically nothing for that 30 bucks. Now I have to try another way of doing my taxes.

Stay away from these money grubbers. There are many tax firms that will complete and file your returns easily and quickly online. Too bad I chose the worst one.

WARNER ROBINS, GEORGIA -- While filing taxes at H&R Block I had the worst experience ever! The lady helping me file my taxes told me that I did not make enough to take care of me and my daughter! She also told me that DFACS would get involved if I filed without including her father. Well we are not married so can't claim him. And I really don't believe that she has a right to tell me that DFACS will get involved if I file my taxes this year. Can anyone tell me why someone would tell me that? I manage my money just fine for me and my daughter to live comfortably!

Then when I got home they call me to tell me that they forgot to get me to sign one of the papers for them to be able to process my taxes! So then I had to go back up there and when I got there they asked if I get help from the state.. I tell them yes and they were like "Well DFACS might still get involved and you might get audited this year"!

RENO, NEVADA -- Do not do your taxes with HR BLOCK. I have had my taxes done for over 15 yrs and the last 3 yrs I have nothing but problems. That emerald card they can put the tax return on is fast as heel and they seem to take money off even faster. I tried to wire money off my card to someone and now I have $1500.00 in limbo. Western Union decided I could not wire the money and all the funds are pending 21 days later. I'm still waiting. I have spent over $26.00 trying to get this settled.

None of their customer service reps know anything. I have been hung up on. They have lied to me, etc... Beware of H&R Block. Liars, cheaters, and they don't give a damn. I'm still waiting for my money. I will never return to H&R Block. I suggest the public does not either... Maybe if we boycott them they will care about their customers.

HOUSTON, TEXAS -- H&R Block (Houston, TX - District 6) has made a concerted effort to remove all black males from Office Manager positions through a series of conspiracies, petitions from non-black tax preparers and hostile working environments created by District 6 and Regional Managers - Region 53. In some cases the same person working different locations launched an attack against a black male, and then the wimped managers, fearing an interruption of business, either fires, removes or lays-off the black manager. Some black managers are filing lawsuits while others simply wash their hands of the company not wishing to pile up legal bills.

When next you consider a tax preparation company in Houston -District 6, be aware of the hostile work environment for black males and no longer wonder why you do not see any in leadership positions.

DEARBORN HEIGHTS, MI, MICHIGAN -- This particular H&R Block is located in the strip mall in The Heights right next to the UPS Store. The H&R Block employees take up the three (3) designated parking places for the UPS Store, forcing UPS customers to park farther away - which is particularly disturbing when carrying heavy or bulky boxes. When I approached the H&R Block employee(s) about this, they were absolutely awful! I was told that it's even worse as tax season gets busier. I contacted their Home Office and they didn't even have the courtesy to call me back. I certainly won't be doing any business with a company like that!

We got our taxes on this card. Well it was going really well and started our direct deposit done good so far. Then one morning got up to see how much was on my card and it was over $100.00 amount, so went to gas station to get gas. Went into store, my card decline so went call the company. Really rude said there was a glitch in tech and computer and they would have it fix within a hour. So I ask them what am I supposed to do about paying for my gas. She and he said I would have to wait until the computer was fixed.

So we waited, no fix, had to call my parents to pay for my gas. So call them back told them what happen, they acted like they didn't even care. So do not use this card. They do not care about their customers at all and they are a rip off and didn't even care I was stranded and it took 8 hours instead of one hour. Sorry company.

FAYETTEVILLE, NORTH CAROLINA -- We purchased a home in 2010. We were able to take advantage of the home tax credit. We went to H&R Block to have an amendment done to our 2009 taxes. We paid almost $200 for this service. This service was done in a timely manner, however, it was not complete. The agent completed our amendment and gave us our documents in an envelope to mail out. All signed and mailed, we waited, and waited, and waited for our check. I called the IRS and was told that our paperwork would be sent back because not all of the documents were there.

Once I received my documents from the IRS, I took it to H &R. They printed the missing document and gave it to me. I returned it to the IRS, only to find out that my paperwork has to the start the process all over again. I was informed by the IRS that now my paperwork will take 20 - 22 weeks. Yes, weeks for my paperwork to get processed. Something that would only have taken 8 weeks, has turned into months and months. These are tax professionals, their oversight is now affecting us. I would like to get a refund of the amount paid to do my taxes. You have lost a customer.

I went to my local H&R Block because I had three years of returns that needed to be filed. I asked the preparer how much would it cost and he could not tell me. I asked "Don't you have a price list?" He said no because they have to prepare it first. He called me two weeks later and told me it was $400(!) to do my returns and that I owed the government and the state money. I asked why it was $400 and he said because my returns were so complicated. I actually was contemplating paying him because they are the "experts" and the IRS was sending me threatening letters. Then a lady at a tax clinic told me I could do it myself.

I went online and ordered the tax preparation software for the three years. It took me a little over three hours to do all three (both state and Federal) and I am getting almost $2,000 back from the IRS and $134 from the state.

We have been filling with H&R Block for several years now, and each year they mess up in some way. We have had to send additional information on 2 separate occasions this tax year. Their computer messed up our taxes and we had to pay for it. They guarantee their accuracy but will not pay up when it comes down to it. We will not be going back to H&R Block and I would not recommend them to any one. Also many of the staff do not speak adequate English and they receptionist speaks horrible English. I had to repeat myself several times.