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HSA Home Warranty Consumer Reviews - Page 2

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HSA Home Warranty is one to avoid (like the plague)
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

MEMPHIS, MICHIGAN -- A total rip-off organization.
on visits, they usually refuse to pay, and each visit is $75.
Total crooks.
STAY AWAY!

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DONT WASTE YOUR MONEY ON HSA HOME WARRANTY!!!!
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

INDIANAPOLIS, INDIANA -- Appliances that need replace get replaced with 10 year old low end of line products!!!
THIS COMPANY AND ITS EMPLOYEES SHOULD ALL BE IN PRISON!!!!!!!!!
BIGGEST RIP OFF COMPANY EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

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Don't Ever Purchase With Them
By -

It's weird that HSA even sells policies in my area, because they had one company under contract to look at my roof. It turned out he didn't have insurance, so he called me right before my appointment (when I had already come home just for that) to tell me he couldn't come. When I called HSA, they said just get anyone in the area to come and have him call while at my house. When I called after the guy had checked out my roof, the “lady” was somewhat angry that I had done this, because HSA had assigned me to another company…so apparently communication is not one of their best skills.

We had the home inspected before we bought it, and the inspector said it was nicely done. Now it is leaking, but HSA says that the fact that it started leaking 9 months after we bought the house is a pre-existing condition, because the guy wants to redo it to fix the problem… awesome. Too bad for HSA they don't realize that we are military and will be buying lots of houses over our lifetime as we move around. This means they have lost quite a bit of money from us because we will never buy another policy.

This also means they have lost quite a bit of money from our friends, because they are also military and move a lot and we will advise them not to get tangled up in this shady business. The insurance game is not to pay to fix anything. The guy who came out to look at our roof said warranty companies will call him 6 or 7 times per claims that they deem to be covered, just to make sure he really thinks the fix is necessary. Bottom line- HSA is shady ops.

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Avoid HSA They Don't Cover Much
By -

WISCONSIN -- Recently bought a house and decided to get the warranty from HSA. Had the furnace tuned up from a local company, I figured it probably needed to be done. They replaced the ignitor while they were here. Two weeks go by and I have no heat. HSA says "you have to call them first!!" They send out this joke of a company the guy arrives here and says, "Well that'll be $95. Call your local company and tell them they need to replace your ignitor." GRRR!!! Then like ** my garage door opener goes out. I file a claim online because the hold times were approaching 10+ minutes.

Overhead Door Company comes out looks at opener says it's so old they can't get parts for it. Call HSA, "it doesn't have the sensors at the bottom of the door we aren't covering it." "OK thanks," and as if it weren't bad enough not even a week goes by and the furnace stops again. I call HSA and tell them "the heat is out I don't want your Crap company you sent out here the last time I am going with nice local company." They say OK, tech shows up on a Saturday, replaces inducer motor $303, Pressure switch $69.54 Sat fee $52.50 1 hr labor $120.00 Total w/tax $572.84 OK I paid for this out of my pocket because I went with my own company.

I get a call on Monday broad says "hi sir we are only approving approx $220 because we never authorized tech out on a Saturday and we could get the part from Carrier for $220." OK, So it's 7+ outside and you wanted me to wait till you ordered the part in from the manufacturer?" "Well yes sir." Actually we need you to fax your receipt so we can issue you a check. Yeah stay away from HSA they don't cover anything!!! They asked the HVAC guy if it was due to normal wear and tear. Ummmm what isn't its mechanical the stuff goes, I won't recommend this company ever!!

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HSA trying to deny full A/C replacement coverage
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KITTANNING, PENNSYLVANIA -- Just moved in a few weeks ago and already got told by our home buyer's warranty company (HSA) that we only have two options in order to get our broken a/c fixed: take one of their systems (an outdated 10 SEER system, part of a stockpile in their warehouse, created in anticipation of cost increases due to the new energy efficiency standards) or take the cash out option ($750! What a joke! - where does this cover even an old SEER 10 and where is the installation cost in this?)!!!

So much for trying to do the right thing and get a more efficient system (we were hoping for a SEER 14 but willing to settle for minimum 13 SEER under the new energy efficiency standards). The Sears decision came after a contractor (they verbally approved of on the phone) came to take a look (and caused us having to make a "false vandalism report" to state police - the nice officer found "nothing wrong" with the system except it wasn't working!).

I guess the new standards didn't see this one coming (as I couldn't find anything against stockpiling or a home warranty company holding these old things)! The HSA approved contractor also verified that a replacement was needed (but that was after we were given the impression that the case was being approved and then again told that we still needed to have THEIR guy check it out)!

We've been trying to get this resolved since the heatwave when we found out a/c didn't work, with me stuck in the home in a wheelchair with no way out and the temperatures were at around 87 degrees indoors (We have also been trying to get a ramp installed, but that's another story.)!

Oh, and by the way even their website had a central air replacement cost posted at $1,475 to $4,200 (and it stated that the amount was "based on HSA's estimates"), but that nowhere near the amount they tried to offer us! I would be willing to join any pending class-action suits if this is not resolved amicably! To any attorney: Are you doing this "pro bono" or payment upon settlement won only?

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HSA Home Warranty Scam
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KANSAS CITY, MISSOURI -- My husband and I recently had to file a claim with HSA under their home warranty policy. The warranty was part of our home purchase deal and we paid for the upgrade so that it would cover the heating and air conditioning systems. Our electrical heating system stopped working and prompted us to call HSA so that we would be able to get it fixed. HSA has preferred service companies that they call to come diagnose the problem. HSA would not let us call the company that installed the heating system (The installers left a sticker on the unit with their contact information). HSA called their preferred company and they came out to check the system.

The service person diagnosed a burned out switch (like a fuse) in the fossil fuel unit. As any layperson knows a fuse/switch/light bulb can burn out for many reasons most commonly is that they just plain wear out. The service person called the HSA adjustor and the adjustor asked him what could have possibly caused the switch to fail. The service person mentioned a possible cause as a power surge. The HSA adjustor latched on to that like it was the only TRUTH out there. I am sure her preference of the cause had something to do with power surges being deniable.

When the HSA preferred service person tried to clarify that it was only a possibility and that he could not know for sure what the cause was. The adjustor claimed he was lying because I told him to. The claim stands denied. We are currently in the HSA appeals process which requires that you get a second opinion at your cost (we've already paid for the heating repair on our own plus the deductible).

I know that many people who have home warranties to buffer against unplanned costs such senior citizens, will not go through the appeal process because they are unable and I am very sure by the way HSA's representatives treat people with disdain and claims the customer is dishonest, that HSA depends upon most of its customers not having the resources to appeal. This is a very disgraceful way of doing business.

I will update this site as to the result of our appeal. The company coming to give the second opinion is another of HSA's preferred service providers. I would encourage anyone who is shopping for a home warranty to pass HSA up. Their warranty may sound good on paper, but they will do everything, including calling you a liar in order to deny your claim.

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HSA Home Warranty Will Not Cover Anything And Does Not Care About Their Customers Suffering Without Appliances
By -

Do not buy a house with a HSA home warranty, they will not cover anything and have horrible customer service. I have no air conditioning and my wife is 8 months pregnant and they will not cover the air conditioning, which they stated they covered in the contract, because it was not normal wear and tear. It is in the same shape when I bought the house. I am a young first-time home buyer and it was hard enough to save for the down payment on a house but felt good thinking the appliances were covered so we would not have any large appliance financial burdens.

They won't tell you what they will or will not cover until a tech comes out, not professional, doesn't tell you anything and if they do it is a lie, takes your 50 dollar deductible and the warranty company then does not cover it. We not only have had to replace the shower due to leaking behind the walls, which they said we caused, yeah I go digging behind my shower walls. And now 3000 dollars for a new air conditioner. And 100 dollars for the two deductibles.

I thought buying a house with a warranty I would be free of large financial problems but less than a year in the house and 4000 dollars later the home warranty still won't cover items they say they cover. HSA home warranty sucks and is the worst company I have ever dealt within my life. I will call every real estate agent I can find and tell them what happened.

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HSA Home Warranty Is A Sham!!! Do Not Get An HSA Home Warranty!!!
By -

We purchased an HSA Home Warranty with our home. 6 months in the dishwasher started backing up. They send a plumber to check out the problem. He determined it was a problem with the dishwasher motor so they send an appliance guy out. After the appliance guy looked over the dishwasher and called HSA, they told me it wasn't covered and that they wouldn't do anything because they “believe” the problem started before the coverage started. They have no proof the problem started before our coverage started. They will let you down and not cover anything. IT'S A SHAM. AVOID HSA Home Warranty.

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Catawba Island
By -

You would think a leaky hot water tank would be covered under a home warranty policy. My advice, read the fine print. HSA and many other home warranties have a fine print (what's not covered) these details are never discussed by either the buy or selling agent....Beware of HSA and Bolte Realty. I am still fighting it out with my real estate agent Pat (Bolte Realty) and HSA (Home warranty because HSA refuses to pay as they continue to search for reasons why they shouldn't pay.

From what I've heard so far the reason go from sediment caused the failure (which in fine print) is not covered, not following proper processes and most frustrating of all is the real estate agents never really explain what the service provides. Since the home warranty insurance is such a small % of the overall real estate deal it just slips through and no one asks until there's a problem. IMO what a scam.

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AC Unit
By -

MADISON, WISCONSIN -- My AC unit didn't work and called HSA to repair and repairman put in 2lbs of freon. A month later had the same problem and the repairman never showed up. So they sent another repairman out to the house. He also put in freon and left, but not before putting duct tape on top of AC unit. Well I have no heat and called a reliable man from the neighborhood and he says the unit needs replacing and would cost $5800 dollars fully installed.

HSA called and said they need to get a second opinion and sent the same person back that said nothing is wrong with the unit it can be repaired for $380. So what I'm saying is don't get HSA warranty, they don't care about their customers and I end up with $380 out of a $5800 unit.

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HSA Home Warranty Rating:
Star Half star Empty star Empty star Empty star
1.3 out of 5, based on 11 ratings and
20 reviews & complaints.
Contact Information:
HSA Home Warranty
1861 Ludden Drive
Cross Plains, WI 53528
1-800-367-1448 (ph)
www.onlinehsa.com
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