OK. .. I notice my HSBC credit card has its APR up to 30% ! I blow my top. .. I calm down and call them. Credit card companies can lower these rates upon request as a "Courtesy". All of my credit card companies have in the past. I call HSBC and speak to "Carlos" obviously from India, without giving him any of my information (although I'm sure it was right in front of him because I had to enter my account number before the call would be answered)I told him I needed to speak with a rep that spoke English. He asked what can he do for me. I repeated, that I wanted to speak with someone who spoke English. He put me on hold and hung up on me (accidentally, on purpose).
I called back, entered my info again to get through, this time another rep from India answers, I couldn't even understand the name he gave because he couldn't speak English. I told him I did not appreciate Carlos hanging up on me. And I told this rep, that I wanted to talk with a supervisor that speaks English. He said there are none. I told him to connect me with a rep that spoke English and he said there were none. I said, "Are you telling me, in a company as big as HSBC, there isn't even one rep that speaks English or lives in the US"? He said they are global and no matter how many times I call, I will get someone in India. So, I asked him to transfer me to ANY supervisor, and that I didn't care what language they spoke as long as the can at least understand English. He hung up on me. I called back again... and spoke with "Sabrina" (yeah right), I told Sabrina that I was recording this call because Carlos and the other rep hung up on me and refused to get a supervisor on the phone. She asked me for my name and account number, I told her I will give that info to the supervisor when I get one on the phone.
Finally, a person came on the phone, ID'd herself as a supervisor (I don't remember her giving a name), I told her about the two reps that hung up on me, because I wanted to speak with someone who speaks English. She asked me if I was recording the call, (I guess "Sabrina" told her)I told her yes, I was. She told me if I didn't stop the recorder she was disconnecting the call. I asked her what the big deal is, because I was informed by them that they may be recording the same call. She said again, if I was recording the call, she would disconnect... so I said... "OK, I shut the tape off"... I didn't though. She told me charging 30% isn't uncommon for them, and basically they can charge anywhere from 17.99 and up... I told her I've worked with credit cards for over 10 years, and I know they can bring the rate down for those with a good credit history with their company and being that I've never missed any payments and was never late on any, all of my other creditors have dropped theirs for me. I told them they should be raising the fees on the people who default on their agreement instead of the ones that don't.
She said there is nothing she can do about it, they have no special offers going on at this time, and I hung up on her. I'm not even sure what HSBC is, but they took over the original creditor, Household Finance... maybe they are the same, but just changed their name, I don't know, but I do know that there is no way I will pay 30% on any account. If I have to transfer the balance to another account, I will... but I'm not paying all those fees to feed the smart assed mouths in India!