RUTLAND, VERMONT -- The Home Service Store doesn't understand what service means, particularly customer service. I've been fighting with them for 6 months now on a bad install and we still haven't gotten anywhere. Their subcontracted installers disputes every finding from the now two inspection reports and the manufacturer, and tells me one thing when he is my home to my face but when he reports to HSS the story changes.
Trying to get a call back from a manager now for over a week. I've also been passed around their customer service department multiple times. I think I am on my 3rd or 4th agent that is "handling my case" though I am not sure what exactly they are handling since nothing is getting done.
Terrible company. FYI, I found out that you pay a 17% premium going through them, that is supposedly since they are there to help when installation issues arise. That's right, 17% of what you pay goes to HSS, the rest to the subcontractor, and they don't even honor the supposed warranty. don'ttrusthss.com.
RUTLAND, VERMONT -- If you buy your lumber at Lumber Liquidators... don't use their contractors from HSS. The contractor stood by his mistakes however when we went to return the material to Lumber Liquidators, they turned our refund over to HSS who was already holding our deposit. They will not send back our check until we sign a release of which they made up 3 different releases. The last one came with a gag order. If you don't want your business slandered, I would think the best thing to do is to run the business right.
I am out 6 weeks on my flooring schedule and out ALL of my money. Lumber Liquidators will not refund your money for 5 to 6 weeks so if you have a problem, prepare for them to hold your money hostage so you can't go to another place to buy the merchandise or to hire another contractor. I would not use either of them again ever.