HSS will hold your money until you have released them from all damages.
Posted by Linda on 2011-05-02
RUTLAND, VERMONT -- If you buy your lumber at Lumber Liquidators..don't use their Contractors from HSS. The contractor stood by his mistakes however when we went to return the material to Lumber Liquidators they turned our refund over to HSS who was already holding our deposit. They will not send back our check until we sign a release of which they made up 3 different releases. The last one came with a gag order. If you don't want your business slandered I would think the best think to do is to run the business right. I am out 6 weeks on my flooring schedule and out ALL of my money. Lumber liquidators will not refund your money for 5 to 6 weeks so if you have a problem prepare for them to hold you money hostage so you can't go to another place to buy the merchandise or to hire another contractor. I would not use either of them again ever.