SPOKANE, WASHINGTON -- Hu Hot's food is very good. But their policy is horrible and they are cheating the consumer. My daughter and I went there for dinner as we have many times. She ate barely anything of her $10 plate. I asked for a take out box. They refused. The manager refused. They are afraid people will go make another serving just to take home. I didn't even know they had "all you can eat" as it is not posted anywhere. When I mentioned this, they say it's in the menu, but we never received menus. You just go up and make your own.
On their website I see that soup and salad is part of the regular dinner menu. We have never been offered either and we have gone numerous times. Nor does the website say that there is a no to go box policy. They are often out of ingredients yet they post combinations for you to create your meal. Then those ingredients are out!!! They should then take down those suggested combinations. After my experience (one month ago) I wrote to the particular restaurant (Spokane, Washington) and also to corporate via the website and no response from either.
That says much about the organization as a whole. I will never set foot there again. If they bothered to have replied to me, I probably would have. But not if that is how they run. Good food but HORRIBLE policy and management. Not even nice about it.