DOUGLASS, KANSAS -- Hugesnet is misleading and crooked. I have no choice but to stay with them. I feel like I am being robbed every month. It is unbelievable how they advertised so misleads customers.
Half of the $159.00 per month bill goes to the hours of 2am to 8am. On the other half just 4 movies can take you over the limit. So why are they able to steal our money knowing we our a society who relies on the Internet for work, school and day to day life. Someone needs to put a stop to their control over us who have no other choice for internet service.
After paying $90 a month for Hughesnet for 4 years, which went out anytime a leaf fell, we discontinued service when we moved into our new home. We returned all the accessible equipment, but the radio transmitter was up on the roof and we couldn't reach it (nor we we told in advance that we would have to return it). Hughesnet said they would retrieve it for $100. Several months later, they hit my credit card for $210.60 for unreturned equipment. They never even tried to retrieve the transmitter and they charged me for it without prior notification, which overDrew my credit card, and caused several charges to bounce. I have made every possible contact and have been denied satisfaction at every turn. You should never, ever, ever, ever deal with Hughesnet.Add reply
GRAND FORKS, NORTH DAKOTA -- They cancelled my install and did not tell me.... Rescheduled and it took 12 days to get an installer here... Was told that IF I needed stronger signal to call in and upgrade.... Signal was HORRID! There was NO UPGRADE!!! Can't get anyone on the phone....their automated system is looped and it keeps dropping me!!! Because I set up account in my husbands name they will not let me cancel the account without first speaking to him....WHICH... HE CAN'T GET THRU TO THEM BECAUSE THEIR AUTOMATED SYSTEM SUCKS!!!!!Add reply
While attempting to purchase reset tokens online I got a message the request could not be processed yet in the end was charged for 3 reset packages. When I saw the extra reset token packages which I still could not use, I called and was told internet purchases are non refundable and it was my mistake even though their system told me I had NOT purchased the reset packages. Add reply
No proof of 2 year contract
MARYLAND -- I recently called Huhges Net Internet customer service to inquire on my 2 year agreement. I asked for proof and the representative which is not in the United States stated not authorized to provide proof. ... read full review3 Replies - Latest reply on 07/19/2013
Slow as molasses, can't get an English speaker on the phone, just hard to understand foreigners in India? Website slow as hell and hard to navigate, won't let me log on, constantly left on hold, have not been able to resolve any of my problems since I ordered from these people.
1 Replies - Latest reply on 06/07/2011Add reply
Frustrated as hell, can't get promised rebates because instead of just sending them have to jump through hoops.
They Are Liars
I had this satellite internet installed and within 2 weeks (suppose to be a 30 day trial period) I ended up paying them $175.00 for the 2 weeks I had the internet (which sucked). I cancelled this service ... read full review2 Replies - Latest reply on 03/03/2011
Is this legal?
MY GOSH I WISH I WOULD HAVE WENT ONLINE AND DONE RESEARCH BEFORE EVER THINKING OF GETTING HUGHES NET. THIS HAS GOT TO BE ILLEGAL. THEY SOUND SO CHEAP AND SUCK ALOT OF PEOPLE IN THINKING THEY HAVE RELIABLE ... read full review3 Replies - Latest reply on 07/02/2013
Got Hughes Net about a month ago, it has been a pain in the A--S from day one. every time we try to get on line we have to unplug every thing and start over again. or what is better yet we get to call India and talk to people we can barely understand. and they get it working for the day, but then when we want to get back on the next day we have the same crap!! why can't we talk to some one over here? I wish I knew all of this before I would have never signed up with these people. I am wondering does any one else have this problem? Add reply
I inquired with hughes net and was told the only payment they will accept is credit/debit card cash not accepted. All they wanted was a credit card number 2 Replies - Latest reply on 06/22/2010Add reply
Hughes net is a major ripoff... I am considering changing banks to circumvent their automatic withdrawals from my account..servive is piss poor.. do not under any circumstance go here.. I really don't care if my credit is ruined I am so pissed off.... 3 Replies - Latest reply on 04/05/2010Add reply
Don't Choose Hughes!
I should have started by looking at the reviews on this site for this company.
I agree with every single complaint on this site against them.
Their salesmen speak PERFECT English when it comes to ... read full review1 Replies - Latest reply on 08/05/2009
OREGON -- Hughes Net has non-English speaking no service customer agents. They may be nice people but they have no authority to resolve your issue and it is so difficult to understand them. We canceled our account due to extremely slow speeds and non existent customer service. We could not download anything. Now I am fighting with them to obtain the $56. credit they owe me. They have issued a "credit invoice" but have not sent the credit to my credit card company. I have spent hours on the phone with them and I get a different answer every time I speak to them.
3 Replies - Latest reply on 04/09/2009Add reply
So, to wrap it up nice and neat... internet speed is very slow, non-English speaking no service rep's do not do anything except keep you talking or on hold, and now they won't refund my money. Stay away or be sorry.
PELL CITY, ALABAMA -- This system is not what it is led to believe. You are lied to, and the equipment is not up to par. I had the service for less than 24 hours and it would not run. I cancelled the equipment and did not receive a refund after losing 125 installation on having it set, 40 dollars to return equipment, and 170.00 when it was first hooked up.
4 Replies - Latest reply on 03/01/2009Add reply
While calling after equipment was received by Hughesnet they told me I wasn't getting a refund. This is the worst experience ever and I want everyone to know what type of business they provide.
CONCONULLY, WASHINGTON -- We have had Hughes Net for our internet provider for several months. The last 4 months have been terrible. I think that dial up is just as quick.
We have no other options where We live but hope some day another provider comes to our area. There was a report of someone that wanted to do a class action suit against them. I would like to get in contact with that person if possible. I have told then that they have not provided what the contract says they will provide. We can not even access some of the web pages that we try to get--just get an error page.
If you are thinking of changing servers do yourself a favor and DO NOT choose Hughes Net.