COLORADO -- Their sales department did not disclose they would be conducting a hard credit inquiry.... Days before we were to sign on our house. When I tried to resolve it, I got the biggest run around every. Sales said it was pre-install, pre-install said it was sales. Everyone condescendingly trying to tell me it wasn't a hard credit inquiry and would not affect my credit, even as I sat there staring at the credit report that showed otherwise. Still hasn't been resolved. So I filed a complaint with their corporate (no reply yet), with BBB, and with the FCC. I also had to file a dispute with the credit agencies to clear up my credit.
The absolutely worst experience with a service provider in my life!! They don't care about their customers.
FREDERICK, MARYLAND -- HUGHESNET IS THE WORSE INTERNET PROVIDER EVER!! Where do I begin telling what is wrong with this service? I am paying $63.12/month for 10 GB of data! I was told that the rain affected the speed of my internet. I was told that data was being used by my Wi-Fi connected devices - laptop, iPad - even when they are off. Automated “customer service” on the phone is a joke. There is no service provided. The internet is incredible slow. I had dial up in 1997 that was faster. When the speed test was run by an agent, it was faster than any time I performed the same speed test. How do they make that happen?
Hughesnet provides its service in outlying areas and therefore does whatever they want because they are most likely the only provider available. INVESTIGATE ANY OTHER PROVIDER BEFORE SIGNING UP WITH HUGHESNET!
COEUR D'ALENE, IDAHO -- I called to cancel my service within the 30 day trial period and the sales person I was speaking with offered me their best service plan at no extra cost and she told me that HughesNet would extend my trial period by 30 days giving me an extra month to decide. I figured what the heck it's free right? WRONG! I called back in 25 days to cancel the service because even with the "best plan" it was still about 750K service which for $140 per month is ridiculous. 10 days later I noticed that there was a $400 charge on my credit card from HughesNet. When I called and asked what the charge was for they explained that it was a early termination fee. I believe this is called stealing.
I demanded a refund for the $400 which after 20 minutes or so they said they would try and get for me, they would check with the billing department. Finally they said they had the refund approved and would give the money back in 3-7 days. I wish there was legal action I could take against them. So learn from my mistake and stay away from HughesNet!
BELLEVILLE, ILLINOIS -- I have had HughesNet for almost one year. Speed on internet is poor, price is high but at the beginning of July a storm dented the dish. I paid an extra 10 dollar month for maintaining the equipment. When I called tech and customer sent someone out that could not fix it and then 10 days later after arguing with them till I was blue in the face they told me a new dish would be put on from 11 to 3 the next day. No one showed up, fired them poor company, be very careful, no one ever came to fix equipment. They should not have a company, no organization, no customers and no tech support
DOUGLASS, KANSAS -- Hughesnet is misleading and crooked. I have no choice but to stay with them. I feel like I am being robbed every month. It is unbelievable how they advertised so misleads customers. Half of the $159.00 per month bill goes to the hours of 2am to 8am. On the other half just 4 movies can take you over the limit. So why are they able to steal our money knowing we, our a society who relies on the internet for work, school and day to day life. Someone needs to put a stop to their control over us who have no other choice for internet service.
After paying $90 a month for Hughesnet for 4 years, which went out anytime a leaf fell, we discontinued service when we moved into our new home. We returned all the accessible equipment, but the radio transmitter was up on the roof and we couldn't reach it (nor we we told in advance that we would have to return it). Hughesnet said they would retrieve it for $100. Several months later, they hit my credit card for $210.60 for unreturned equipment. They never even tried to retrieve the transmitter and they charged me for it without prior notification, which overDrew my credit card, and caused several charges to bounce. I have made every possible contact and have been denied satisfaction at every turn. You should never, ever, ever, ever deal with Hughesnet.
CHICAGO, ILLINOIS -- This is the mail I sent to HughesNet and was called back by an individual who did not know anything and continually informed me they could not return my account back to its original status. I started sending them an invoice once a month for 3 months. Current to date there has been no response from them which tells me I can now file the lien against them and take HughesNet property enforced by the local Sheriff. This ANYBODY can do to any major company or corporation for proof of violation which I have. Like most who have posted here I was sold one type of account and 2.5 months later it was changed without my knowledge, hence Cyber Crime, hence FBI investigation because of what they do with customers accounts without permission. I will be filing on them the end of this month.
NOTE what I am doing is PERFECTLY legal, hence your warning of what I am about to do if you do not settle with me. I would appreciate it if un-knowledgeable people would STOP calling me. You cannot offer me a Popsicle and then try to convince me it is a steak dinner. If you cannot have a person call me who can speak fluent ENGLISH and be knowledgeable of your business and US Law concerning the call is wasted and I will terminate contact ! ! ! http://yourbusiness.azcentral.com/place-lien-against-company-2682.html http://www.digtriad.com/news/article/178031/176/Bank-of-America-Gets-Pad-Locked-After-Homeowner-Forecloses-On-It Imagine this information being made public to the proposed 19 million customers you have all across the United States. You have but one more opportunity to settle with me and this is the first information I will make public.
ELMIRA, NEW YORK -- My name is SSgt Johnson, a combat wounded veteran. We recently moved to NY, we are located a few miles outside the nearest city so we tried HughsNet because of our location.
The first month the Internet worked but absolutely no downloading or streaming. We used up our allotment of coins just trying to stream but never successful. I called there customer service and they said I would have to pay for a tech to come out but to first try buying a new router and moving it to a different location in the house. I went and bought 50 ft of Ethernet cable to move the new router. We were still unable to download or stream and the Internet was too slow to use. I called again and they said they would not send a tech out unless I paid for it.
We decided to try a different service provider and cancel HughsNet. They said we were contracted in and it didn't matter that the service never worked. We have to pay a 500 dollar cancellation fee and remove satellite from the roof ourselves to send it back to them. I fell while trying to take down the satellite and landed on my prosthetic that covers the amputated part of my arm.
AVOID HughsNet at all cost. Even if you get service from them they have a very low cap to how much Internet you can use. There customer service is atrosish and they will screw you every chance they get!!
MARYLAND -- I recently called Huhges Net Internet customer service to inquire on my 2 year agreement. I asked for proof and the representative which is not in the United States stated not authorized to provide proof. Stated it was in a secure location. I stated if can not show proof of my signature or paperwork, then can not hold me liable. Said I could read the Terms and Conditions on the Hughes Net website. This was revised 3-2013 & I activated 11-2012. I have since emailed the executive office in which no reply. No Internet Service provider holds one to a 2 year. The representative kept telling me not authorized to send me proof. Awful!
CRAWFORDVILLE, FLORIDA -- I ordered the satellite service some months ago, the service is SLOWWWWW most of the time, later I found out I have a 700mb daily allowance on usage then they slow it down to "dialup" speeds...it has NEVER worked with Skype or any program like Skype, it's too slow and the latentency problems causes it to lock up, you can't view many videos IE YouTube etc. before it goes to slowwwwww speed...I was told by customer service that when Gen 4 got hooked up all I had to do was call them and there would be no additional charges to hook in...called them the other day, and they advised me that it would now be in December before I could hook into Gen 4 and that I would require all new equipment costing around 170 dollars....welllll...so much for being a good customer... I'm done with it, if anyone knows how I can get out of this contract and sue these people please let me know asap.