Hughes Net Consumer Reviews - Page 3

MISSOURI -- My 2-year contract was up in July and I was overjoyed to finally cancel service. They sent me the box to pack their satellite parts and I packed it and shipped it off with the UPS man. Later that day, HughesNet took 312.68 dollars out of my bank account. I called them and was told that I will get my money back when they receive their box. I went to the bank to do a 'block payment' to prevent them from having access to my account and if I'm not reimbursed, will then file a dispute through my bank. Complete thieves!

WILTON, CALIFORNIA -- I cancelled HughesNet due to extremely slow internet and most of the time couldn't connect to the internet. I sent back all the equipment I thought I had except the router on the dish which I was unaware of. Months later, I was sent to collections for $211. For the router on the dish so I called HughesNet and they sent me a ups box to return the part.

I sent the part back to HughesNet. They sent me to collections for the part anyway. I told the collector that I sent the router back and they said it would all be resolved. A month later I receive a call from the collector again looking for the $211. I just paid it to protect my credit. So I returned the router and was still charged the 211 for the router. Shady dishonest company. Avoid at all costs. I don't even know if this is the end of it.

COLORADO -- Their sales department did not disclose they would be conducting a hard credit inquiry.... Days before we were to sign on our house. When I tried to resolve it, I got the biggest run around ever. Sales said it was pre-install, pre-install said it was sales. Everyone condescendingly trying to tell me it wasn't a hard credit inquiry and would not affect my credit, even as I sat there staring at the credit report that showed otherwise.

Still hasn't been resolved. So I filed a complaint with their corporate (no reply yet), with BBB, and with the FCC. I also had to file a dispute with the credit agencies to clear up my credit. The absolutely worst experience with a service provider in my life!! They don't care about their customers.

FREDERICK, MARYLAND -- HUGHESNET IS THE WORSE INTERNET PROVIDER EVER!! Where do I begin telling what is wrong with this service? I am paying $63.12/month for 10 GB of data! I was told that the rain affected the speed of my internet. I was told that data was being used by my Wi-Fi connected devices - laptop, iPad - even when they are off. Automated “customer service” on the phone is a joke. There is no service provided. The internet is incredible slow. I had dial up in 1997 that was faster. When the speed test was run by an agent, it was faster than any time I performed the same speed test. How do they make that happen?

Hughesnet provides its service in outlying areas and therefore does whatever they want because they are most likely the only provider available. INVESTIGATE ANY OTHER PROVIDER BEFORE SIGNING UP WITH HUGHESNET!

HughesNet is honestly the worst company I have ever dealt with. From the first moment we got installed we had problems. The guy that installed it damaged our gutters by putting a ladder up against them. When we called to complain and get the damages paid for we got the run around. They told us to email pictures to this email address they gave me. So I did about a month later after never hearing anything I called back. They closed the case saying they could not reach us and had called numerous times and that I never sent in the email.

After verifying they did have my correct phone number I told the lady no one ever called and had I missed a call. I did have voicemail and did not receive any from them. I also told her I could get phone records and had proof in my sent email that I did send them the pictures. Then one day my father in law who works in the cable business came to our house and informed me that they did not ground it outside. So if lightning struck the satelitte it would fry the computers. Which I might add are hospital property because I work from home but am responsible for the computers. So at this point I was fed up.

I called to cancel and the man was very rude. He kept saying I signed the installation paper that it was installed properly and I tried to explain to him that the satellite was on the roof and the internet was working. I do not do that type of work so I would not know if it was done correctly. I got nowhere with this guy, just kept saying "well you signed the paper." So I cancelled with them and they said they was going to charge me for cancelling the contract. I informed him I wasn't paying that. We was already out money with our gutters plus I paid an installation fee which was never even installed properly. Well I cancelled anyway.

They sent me a prepaid box to send back their equipment which I had no problem sending back. I put the two things that was inside the house in the box and then read that they wanted some kind of piece off the satellite dish on the roof. I called the guy to explain that we did not have a ladder or wire cutters which is what the paper they sent says you need to have to get the piece. He said well they could send somebody to get it but I would have to pay for it. I was livid. I told him it was their property and not my responsibility to climb on the roof to get some of their equipment.

Never got anywhere and he said I would be charged two hundred for the piece if I didn't send it in. I told him I wasn't refusing to send it just had no way to get it and was not paying for them to retrieve their equipment. We did receive a huge bill from them and needless to say we are taking them to civil court. On another note my husband called to get a corporate number so we could talk to someone here about everything and about going to court. They refused to give us any phone numbers. First the guy said there wasn't any phone then he said "well there is one but we can't give it to customers." This company is nothing but a joke and I can't wait until our day in court.

GERMAN TOWN, MARYLAND -- On 13 March 2013 I finally was able to speak to an individual in the US who was able to understand the English language relating to setting up a new account with HughesNet. I was originally told they would NOT do business with me because I refused to give them my banking information. This in all accounts is against Federal, and PUC Law, they are not allowed to even speak the words. The next thing they attempted to do was charge $5 to send me an invoice for their service they make available on-line. Needless to say after a few quotes of law to them they backed off from the $5 a month, they seemed more than determined to charge me.

On 12 June 2013 I noted the attributes of my account had changed from the original settings agreed to at the time of enrollment. I had agreed to 10gig of access time during the day and UNLIMITED access between the hours of 1am and 9am. The account was changed to 10gig during the day and 10gig between the hours of 2am and 8am which you know makes this account useless for attempting to do much of anything. Considering nearly every ISP provider out there has a basic cap on accounts that goes no lower than 250gig which is AT&T where the rest pretty much cap their accounts at 500gig a month.

Since 12 June 2013 I have been in contact with HughesNet more times than I have digits to count on and every time I was told the original settings on my account would not be restored. Basically they do not have a plan with those settings. I informed them this was not my problem and they were NOT going to make me responsible for a mistake an individual in their company made. I made clear if the position were reversed they would be more than happy to charge me whatever they could get away with having the problem turned to me.

I have had some 3 to 4 calls returned to me from individuals who I could barely understand and were NOT fluent in the English language. Above all they would never answer one question, "€œAre you going to restore the original settings to my account??"€ But would always attempt to offer me some pacification to the account amounting to NOTHING acceptable. Always telling me there are no such setting on my account but could not answer why my account had these exact attributes for the last 2 months. I took to asking the one question as soon as I knew who I was speaking to and continued to ask the same question regardless of what was said to me.

Eventually in conversation with the last two people at HughesNet I spoke with would tell me "NO" and I would terminate the call with them. Nothing more was needing to be said if they were not going to restore the original settings to my account agreed upon at the time of enrollment. I have sent them several mails letting them know I am going to take action against them by first making public knowledge. People they have done this to can file a lien against the company by the individual simply sending them a bill for the lack of service they were and have been robbed of.

You are also allowed by law to charge the company a reasonable labor rate for your time it has taken you to deal with this situation, normally around $65/hr. Note links below: **. The next thing I allowed them to know was that I had intended to establish over 3K links to this information daily which would eventually put them in the top 5 of every major search engine showing their complaint status first and their business attributes second. Notably they seemed to be concerned at this prospect but not enough to restore the attributes of my account.

I made clear to them in mail they could not offer me a popsicle and attempt to make me think it was a steak dinner, just not going to work with me. I also allowed then to know any negative action on my account would be an admission of further guilt on their part for what has taken place on my account. They to this day have not tampered with my account but have not corrected it either. It is now 01 July 2013 and nothing has been done to correct the attributes of my account to what was agreed to at the point of enrollment 13 March 2013.

I can only hope as many people as possible get their hands on this information and not only use it against HughNet but any MAJOR company that has done any individual wrong, costing the individual where it should have been the responsibility of the company to make good.

NEVADA CITY, CALIFORNIA -- HughesNet "provides," hands down, the worst "internet service" I've experienced since dial-up. Honestly, the reliability of service was better with dial-up. I only rate this service slightly above because the speeds are often better. Note that I said often. Speeds are also often comparable with those of a dial-up connection. (Remember waiting for an image to load, top to bottom, pixel line by pixel line? Yeah, that happens.) And the service often cuts in and out - like really often - like throughout the day, every day - and often drops off for longer period, sometimes hours at a time. If there is a storm in Arizona, we don't have internet access in northern California. Yeah, I'm not joking.

Streaming: When streaming (short) videos, very, very rarely will they play continuously without interruption; movies, never. Periodic pausing to reload is the norm. HD does not exist. Sub-SD is the norm. Sometimes a movie/video will never re-buffer and I'll be forced to give up. Gaming: Don't even think about it. I will say that their customer service has been ok. They can't fix the problems, but it's not their fault. All this, and at what price? It's expensive for a quality service. And this is far from a quality service.

In summary, I would like to convey the severity of the frustration and misery that this service causes me on a daily basis. Alas, we have no cell signal where we live and this is the only ISP option. Some days, I'm really not sure it's worth it. I beg you, please, do not sign up for HughesNet "internet service."

CORNING, NEW YORK -- We live in an area where high speed internet was not available when we first arrived, so we got HughesNet internet to fill the gap--it seemed to be the most highly rated dish internet service. In hindsight, we should have just paid the extra fees for unlimited phone data/hotspot connections, because the internet from HughesNet was patchy and slow, even during "fast" periods. The worst part of our experience, though, was upon attempting to end our service after almost two years of being on-time customers. Unbeknownst to us, when you cancel your HughesNet, they expect you to return a part of the satellite dish that *a professional* installed **on your roof**. If you fail to do this, you incur almost $400 in extra fees. In our case, we did venture onto our roof, once we found a friend with a ladder high enough and safe enough to make the attempt, and returned the requested part. However, we were then informed by HughesNet that there is apparently a "108 day" rule, where if you return the part after 108 days, you forfeit your $400. Never mind that you performed their extremely unsafe request and climbed onto your roof to retrieve their equipment, never mind that they now have this equipment in their inventory, never mind that you may have done this within 113 days, and never mind that you were never once informed about the 108 day policy. They are keeping your $400. Frankly, I am appalled at such a company policy. I will never again consider HughesNet as a viable option, and I would never recommend to anyone that they should go with this service for their internet. Please, save your time, money, and safety and choose unlimited data through your phone service provider.

OZARK, MISSOURI -- By my own stupidity I apparently agreed to a 2 year contract with this company. Service was spotty at best, and generally I could expect to have a 2-3 sec lag+ time between web pages, and the need to pause any video content for 5-10+ seconds before resuming. Forget watching movies on Prime or Netflix at any sort of quality you can enjoy. Service would often cut out entirely at times during any sort of bad weather. If I ever got 25M a sec that's debatable, but for a temporary rural satellite service I wasn't expecting much. I mean I think people expect City speeds everywhere, but the world has not caught up to that yet. I never bothered to call a tech on it, as again, this is how you can expect rural service to roll.

But oh no my friends the real issue was the sneaky contract. When I went to cancel because I'm moving soon, they made sure I was now aware that I had signed that and are going to charge me 320$ to early disconnect. Rather than want to try and keep me in the future or have me give good word of mouth, they would rather just stick me and get my money now with no exceptions. So here ya go hughesnet here is your damn milk money, I WILL NEVER GET YOUR SERVICE AGAIN, and will not be recommending it to anyone EVER. Great business model, very corporate commando.

PHILADELPHIA, PENNSYLVANIA -- I waited on hold for a manager for 2/3hrs. Thankfully I was recovering from surgery and couldn't do anything else but sit and relax. I was already speaking with a supervisor because a month or so prior I called to upgrade thinking that it would help with the horrible slow speed (that was no better by the way). However at the time when I spoke with the representative to upgrade I repeatedly questions and clarified that if it doesn't do any better that I would downgrade back. I also was very insistent that I DID NOT want to enter a new contract.

To upgrade without getting into a new contract you have a higher monthly payment. I agreed to the higher pAyment and paid higher amount and was still entered into a new contract! (This was th bc l)e reason for the 2/3hr hold waiting for a manager who never came to the line.

The supervisor I was speaking to said she spoke with manager and that he could see where I paid the higher amount to avoid the contract. It doesn't end there. The supervisor confirmed that if I paid my total due to cover my bill thru my contract that she would terminate in the 9 of July. I have called back numerous times to try and confirm that my services will cancel on Jul 9. Omg!!!! Not 1 person could follow or confirm what the agreement was!!!! I'm waiting for July 9th. If things don't map out I am suing HughesNet.