CLASS ACTION LAWSUIT, PENDING SIGNATURES. Defendant: Hughes Network Systems, LLC; Subsidiaries: SPACEWAY and Broadband Unbound. CLAIM AGAINST: HughesNet.com satellite internet service.
HughesNet is perpetuating fraud. I am a HughesNet customer who called and complained about their speed claims. They claim 20 times faster download than dial up. I have never gotten faster than 4 times faster and 95% of the time it was dial up speed. I'm in an online college and need fast and reliable service. I was paying 10 dollars a month for dial up and now paying 70 bucks a month for dial up speed using the HughesNet service. This is on top of paying 220 bucks to set up the dish even though HughesNet advertised at 170 dollar setup fee.
I called tech support and was told that I am only allowed 200 MB of download usage during a 24 hour period (which is equivalent to 10 minutes of streaming video) at which time I exceed this, HughesNet automatically slowed my internet transfer usage to less than dial up speed. (They call this Broadband Unbound?) What a joke! I informed the tech guy I called in India that I was not told about this at which time he replied that I could spend more money every month to take the block off. WHAT!!!!! What a rip-off!
Since HughesNet illegally defrauded me I demanded that the contract be voided at which he replied that there is a 400 dollar cancellation fee. They know how to screw you coming and going. Why can't businesses get rich these days by being honest with people? Also contact the MD Attorney General and inform him about the fraud that is coming from his state.
MISSOURI -- My 2-year contract was up in July and I was overjoyed to finally cancel service. They sent me the box to pack their satellite parts and I packed it and shipped it off with the UPS man. Later that day, HughesNet took 312.68 dollars out of my bank account. I called them and was told that I will get my money back when they receive their box. I went to the bank to do a 'block payment' to prevent them from having access to my account and if I'm not reimbursed, will then file a dispute through my bank. Complete thieves!
WILTON, CALIFORNIA -- I cancelled HughesNet due to extremely slow internet and most of the time couldn't connect to the internet. I sent back all the equipment I thought I had except the router on the dish which I was unaware of. Months later, I was sent to collections for $211. For the router on the dish so I called HughesNet and they sent me a ups box to return the part.
I sent the part back to HughesNet. They sent me to collections for the part anyway. I told the collector that I sent the router back and they said it would all be resolved. A month later I receive a call from the collector again looking for the $211. I just paid it to protect my credit. So I returned the router and was still charged the 211 for the router. Shady dishonest company. Avoid at all costs. I don't even know if this is the end of it.
MICHIGAN -- Reliable... That's the opposite of HughesNet. We got HughesNet a few years ago with the hope of a faster, more reliable internet service. Now, having been with HughesNet for several years I can safely say that dial up is actually a more reliable option.
Where can I begin. To start out with, if you run over your limited bandwidth, your account is "hard throttled" meaning that anything that is https secured will no longer work and anything else will load at a speed slower than dial up internet. The interesting thing, however, is that even with full bandwidth this happens with Hughesnet multiple times a week. Conveniently it only happens when I'm not doing anything important, just trying to pay bills, apply for loans, or check my bank account. So obviously, this isn't that big of a deal.
Over the past few years that we've had HughesNet, we've had to have them come out to fix problems with their equipment twice. Each experience was met with over 3 hours of hold, several phone calls, and multiple poorly trained customer service representatives, which ended with having to wait for a week or more in order to PAY someone to come and fix their faulty equipment. This is now happening for a third time, conveniently enough while trying to finish up a student loan disclosure that is due two days from now.
It was bad enough to put up with the time outs and satellite outages in the middle of emails, paper submissions, and document viewing, but this time they've gone too far. Their poor customer service, faulty equipment, and outrageous prices for the amount of bandwidth you get is beyond ridiculous.
COLORADO -- Their sales department did not disclose they would be conducting a hard credit inquiry.... Days before we were to sign on our house. When I tried to resolve it, I got the biggest run around ever. Sales said it was pre-install, pre-install said it was sales. Everyone condescendingly trying to tell me it wasn't a hard credit inquiry and would not affect my credit, even as I sat there staring at the credit report that showed otherwise.
Still hasn't been resolved. So I filed a complaint with their corporate (no reply yet), with BBB, and with the FCC. I also had to file a dispute with the credit agencies to clear up my credit. The absolutely worst experience with a service provider in my life!! They don't care about their customers.
COEUR D'ALENE, IDAHO -- I called to cancel my service within the 30 day trial period and the sales person I was speaking with offered me their best service plan at no extra cost and she told me that HughesNet would extend my trial period by 30 days giving me an extra month to decide. I figured what the heck it's free right? WRONG! I called back in 25 days to cancel the service because even with the "best plan" it was still about 750K service which for $140 per month is ridiculous. 10 days later I noticed that there was a $400 charge on my credit card from HughesNet. When I called and asked what the charge was for they explained that it was a early termination fee. I believe this is called stealing.
I demanded a refund for the $400 which after 20 minutes or so they said they would try and get for me, they would check with the billing department. Finally they said they had the refund approved and would give the money back in 3-7 days. I wish there was legal action I could take against them. So learn from my mistake and stay away from HughesNet!
BELLEVILLE, ILLINOIS -- I have had HughesNet for almost one year. Speed on internet is poor, price is high but at the beginning of July a storm dented the dish. I paid an extra 10 dollar month for maintaining the equipment. When I called tech and customer sent someone out that could not fix it and then 10 days later after arguing with them till I was blue in the face they told me a new dish would be put on from 11 to 3 the next day. No one showed up, fired them poor company, be very careful, no one ever came to fix equipment. They should not have a company, no organization, no customers and no tech support
DOUGLASS, KANSAS -- Hughesnet is misleading and crooked. I have no choice but to stay with them. I feel like I am being robbed every month. It is unbelievable how they advertised so misleads customers. Half of the $159.00 per month bill goes to the hours of 2am to 8am. On the other half just 4 movies can take you over the limit. So why are they able to steal our money knowing we, our a society who relies on the internet for work, school and day to day life. Someone needs to put a stop to their control over us who have no other choice for internet service.
After paying $90 a month for HughesNet for 4 years, which went out any time a leaf fell, we discontinued service when we moved into our new home. We returned all the accessible equipment, but the radio transmitter was up on the roof and we couldn't reach it (nor were we told in advance that we would have to return it). HughesNet said they would retrieve it for $100. Several months later, they hit my credit card for $210.60 for unreturned equipment.
They never even tried to retrieve the transmitter and they charged me for it without prior notification, which overdrew my credit card, and caused several charges to bounce. I have made every possible contact and have been denied satisfaction at every turn. You should never, ever, ever, ever deal with HughesNet.
CHICAGO, ILLINOIS -- This is the mail I sent to HughesNet and was called back by an individual who did not know anything and continually informed me they could not return my account back to its original status. I started sending them an invoice once a month for 3 months. Current to date there has been no response from them which tells me I can now file the lien against them and take HughesNet property enforced by the local Sheriff. This ANYBODY can do to any major company or corporation for proof of violation which I have.
Like most who have posted here I was sold one type of account and 2.5 months later it was changed without my knowledge, hence Cyber Crime, hence FBI investigation because of what they do with customers accounts without permission. I will be filing on them the end of this month. NOTE what I am doing is PERFECTLY legal, hence your warning of what I am about to do if you do not settle with me.
I would appreciate it if unknowledgeable people would STOP calling me. You cannot offer me a Popsicle and then try to convince me it is a steak dinner. If you cannot have a person call me who can speak fluent ENGLISH and be knowledgeable of your business and US Law concerning the call is wasted and I will terminate contact!!! ** Imagine this information being made public to the proposed 19 million customers you have all across the United States. You have but one more opportunity to settle with me and this is the first information I will make public.