In late October of 2010, I was asked to contact Humana, Inc. by my mother and Aunt. My Aunt had been in this particular health plan for three years and seven months and was having difficulty acquiring cataract surgery. For anyone having a complaint against Humana's Medicare Advantage plans, the point of contact is The Center for Medicare Services in Kansas City, Mo. The telephone number there is 816-426-5783.
2 Replies - Latest reply on 03/24/2011Add reply
The two parties that I spoke with by name are Bob and Sue. This is the federal agency over Humana specifically, and they were very helpful in remedying the problem.
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