Humana - Page 3

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1.1 out of 5, based on 27 ratings and
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Worst Customer Service / Nightmare
Posted by on
I had Humana as a Medicare Supplement as of 01/01/2010 and cancelled it by calling them in December of 2010 to dis-enroll and cancel my automatic deduction from my SS check in December. A few days ago I got a letter from a collection agency that Humana is filing a collection against me for $465 because I had the insurance carry over in January. When me and my insurance agent had called to fix the problem they told us OK and it would be taken care of. It wasn't. When my agent called again 2 days ago they said I called to change my Credit Card information. I never called them for anything except to cancel my policy and my SS deductions for January 1st, 2011.They never got a credit card from me at anytime so how would I change that if I had my premium deducted from my Social Security Check each month and if I did pay with a credit card why would they bill me for something that should have been paid for with said card? This is an ongoing battle with this company and no one seems to care or one person doesn't know what the other is doing. THEY DON'T CARE. Like the person before me said, if you are considering to buy "any kind" of Insurance from this company DON'T. They are the worst people to do business with and they just don't care about anything you have to say and if you prove your case they come back at you with another excuse. Customer service doesn't exist here. Stay away, far, far away from them unless you like to be treated like your an idiot and you don't matter.
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Skye on 04/15/2011:
I'm sorry this happened to you, but anytime you cancel something like this, it's best to send a written letter of cancellation, via USPS mail. Send it registered with a return signed receipt, which will prove you sent it, and who received it.

Then you'll have everything you need in writing.
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Humana Gold Medicare HMO Drug Changes In 2011
Posted by on
There are good reviews of Humana Gold Medicare HMO mail order drugs from Right Source Rx. But wait! This is what happened to me and could happen to you too. I had been getting my eye drops for my glaucoma for no charge. Suddenly, when a new order was sent in on January 2011, I found $116 was taken out of my bank account for this drug. No warning whatsoever of this! I have a limited fixed income and this hurt.

After several calls to Right Source to cancel, I was advised to wait until I received it and then call for permission to return it. IT WAS DENIED!!
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Anonymous on 01/22/2011:
How did they explain the reason for the charge? Had your drug benefits changed? Did you receive an explanation of benefits statement from the provider?

The only thing I can think is that the coverage level for your benefits changed effective 1/1/2011. Check the paperwork you were sent and if the change isn't listed, file a complaint with the insurance commissioner in your state.
Anonymous on 01/22/2011:
Humana should have sent a booklet that explains the benefits for the year. I'm sure they have this info available on line too. Most people just don't bother to read what the benefits are going to be every year. Then they are shocked when something changes. It is your responsibility to know what your benefits are.
Anonymous on 01/22/2011:
Agreed, Lil. We should know what our benefits are. Hopefully Humana followed the medicare guidelines for notification of benefit change, if that is in fact what happened. I am curious if the OP notified Humana. If not, that would be a good place to start to try to get an explanation since the pharmacy isn't being helpful. Other than that if there is no resolution, file a complaint with Medicare.
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Don't enroll In Humana Comp. Benefits
Posted by on
I work for a company who offers Humana Comp. Benefits as dental insurance. With my policy, I needed to select a provider. I called Humana in April 2010 to select a location near to my home. At that time, Humana did not have the correct address for me, so choosing a location was difficult. They had me living in a town that I have never lived in. Once I selected a provider, I began getting my dental care there and consequently receiving bills stating that Humana was covering nothing. I then made many phone calls to Humana speaking with many different "customoer service specialists" who told me that they could not help me because selecting a provider now would not take effect for a month and a half and they would not make that provider coverage retroactive. I asked to speak to supervisors, was hung up on, or was left on hold for long periods of time (I was on hold once for 16 minutes). I finally got the opportunity to leave a message for a supervisor and requested a call back. No supervisor has yet returned my call. It is now September and I finally reached a decent customer service agent who checked with her supervisor and made my dental provider active since May 1st, thus covering my services there.

I feel that I was misled by Humana. I would not recommend this insurance provider. They don't cover much anyway, but being lied to, hung up on, and left on hold is not acceptable.
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Alain on 09/17/2010:
Can your company's Human Resources department (or whomever handles insurance for the company) give you some assistance with this problem?
Phillip on 06/07/2011:
Humana stated they would pay the lifetime of $1500 for my sons ortho. I paid my part and they paid the first 750. now after talking to several customer service reps, and being placed on hold for long periods of time, they say the ortho entered the wrong code. They have since resubmitted the code they told them and still they say it is the wrong code. However when they EOB came back Humana had the wrong code on the EOB. We are still going round and round and now I am going to be left with the bill until this is resolved. The first chance I get to get away from this company I will!
Jessica on 12/06/2011:
I work at an orthodontist office and I am treated the exact same way. Constantly hung up on, never given a straight answer, I've even been told "we just don't know". I had 2 brothers same treatment, same codes, filed the same way and the company was paying two different amounts
Matt on 10/04/2013:
Compbenefits provided me with a list of in network approved providers. I contacted a number of these dentists and they related that they do not accept Compbenefits due to difficulties receiving payments. Other listed providers were no longer in business. The few remaining either had negative ratings on the internet or were located very far from home making them nearly impossible to get to. This inaccurate list (bordering on fraud) caused me use a dentist who is out of network. Compbenefits then used a mystery formula to exclude a large portion of the bill and then paid half of the remaining portion. When I asked them how they compute this formula they related that it was based upon a geographic average. I then asked to see the averages as well as the geographic definitions. I was told that they could not provide me with any of the requested information. I asked for a supervisor, placed on hold for a while and then was told that no supervisor was available but that one would return my call.
Nobody ever returned my call. I called again, this time asking for a supervisor rather than going through the whole process of explaining again. After a lengthy time on hold I reached a supervisor and related the above. This time I was told that I was probably given the wrong list of in network providers (I was well aware that the list is inaccurate). She further related that I was given inaccurate information in regards to the formula used to compute excluded amounts. She related that it is neither based on averages nor on geography but instead is a contractually driven formula agreed upon by the City and Compbenefits. I again asked to see the formula that dictates portions of bills that are apparently arbitrarily ignored. I was denied and directed to contact the city with any further questions.
Questions I would like answered. How do they decide the portion of the bill that they choose to ignore? Is the figure based upon industry standard prices? Geographic based averages? Or compbenefit profitability model driven by denying payments? How can I find in network providers when compbenift either deliberately or negligently fails to maintain accurate and current lists?
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Humana's Insurance Is A Lie
Posted by on
PITTSBURGH, PENNSYLVANIA -- My complaint is against Humana and its sales associate Dennis Gabauer. My parents are paying monthly on a policy that is supposed to cover my mother's prescriptions. The above mentioned agent met with my parents in their home approximately 3 months ago. He explained to them that my mother's prescriptions would be covered and that she would not end up in the so-called "donut hole" for a long time. I am not sure if that is what happened or if this associate lied to them just to make a sale. My mother's prescriptions have not been covered and they total over $500. a month. My parents are in their 70's and do not have the income to pay for her prescriptions so my mother has considered just not taking them. These medications are life sustaining. I have spoken to Mr. Gabauer and explained to him my mother's situation. He told me at that time that he remembered my parents and he also remembered telling them that my mother's medication would be covered. He told me that the company should cover them and he could not understand why they weren't. He told me he would get back to me the next day after he checked his paperwork. He did not get back to me, however, he talked to my mother the very next day and told her the same thing. He admitted to her that he remembered her situation and that he did state to her that her prescriptions would be covered. He also stated to her that he could not understand what the problem was. When I called him the day after that he returned my call to tell me that he has been told he is no longer allowed to discuss anything with myself or my mother. I do not understand what is going on. It seems that either the company itself is either trying to cover something up or just rip off elderly people. Since my parents have paid for months of coverage that they never got but were promised, I feel that they should be reimbursed the total they have paid. I also feel that since my mother has had to pay full price for her prescriptions, that the company promised would be covered but lied, she should be compensated monetarily for the amount that she had to pay due to the company's lies.
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Humana CompBenefits
Posted by on
Sometime in March of 2010, I found out that my son needed oral surgery for his teeth. I looked on my insurance company website I located a doctor that was close by to me. His name was Thomas A Knappe and he was located at 2300 E 120th Ave SWT. 118 Thornton, CO 80229. I specifically wanted to go close by. I went to this dental office and received an evaluation. To make a long story short, it turns out that Dr. Thomas A Knappe had been deceased. The new dentist no longer accepted Humana. The new doctor's office explained to me that on three different occasions, that they let Humana know this as well. Still to this very day, they have Thomas A Knappe listed as well. Humana told me to submit a letter to their appeals office, and so I did. Humana told me that it would take thirty days to process my appeal. One month later, I called up to find out my appeal, only to have them tell me they never received it. While I did not send it certified, I did dend it. I know that they received it because I work for the post office and mailed it myself. Humana simpply blew me off. To begin with, this is my second and last year with Humana. I purchased the insurance to help out with my sons braces. I figured that with this and two other dental insurances, I would not have to come out with much out of pocket. For my sons braces, Humana paid $0. My out of pocket expenses was over $5000. To top this out, the local dentis that my son was seeing, was having a hard time getting Humana to pay claims. Humana has ripped me off and I believe, failed to live up to my expectations. I did contact the BBB about Humana, but was told that there was nothing they could help me with.
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goduke on 07/14/2010:
Just because you mail something doesn't mean that they received it. If you work for the post office, you have to know that things get lost in transit. I've had many things handled by the good folks at the post office that fell into a black hole, including a CD which took a 2 week tour of the country.
PepperElf on 07/14/2010:
I'd recommend mailing it again via registered mail
with return receipt

that way you even have proof that they received it
Hedy on 11/19/2011:
Not worth the cost any way you look at it. Useless for people who need extensive work and more expensive for people with healthy teeth. Save your money and put it towards one or two cleanings.
dappyp on 04/18/2013:
This has been my same experience with Humana/Compbenefits but from an employers perspective. I am looking for a new provider.
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They Are Not A Good Company!
Posted by on
FLORIDA -- My Husband and I are middle class citizens trying to make ends meet for ourselves and our 13 year old son on 49,000.00 per year more or less and our employers do not provide health insurance. We do own our home and we are now in our mid forties, so we thought we should obtain health insurance, to protect our son and our home, and our selves, should we get cancer or some other horrible disease. Humana seemed like the best bet three years ago when we signed up for basically major medical with a 2500.00 deductible and a premium of 360.00 per month for just me and my husband (our son has an affordable state insurance that is offered for children in our state THANK GOD). After one year of paying on time and filing no claims, we got a rate increase of 80.00 per month! We were barely able to pay the 360.00!

So Humana offered us a higher deductible of 5,000.00 in order to keep the same premium. Then after another 12 month period of filing no claims and always paying on time, they raised our premium again, this time by 105.00 ! They also said that we were already at the highest avail. deductible, so pay up or get out! Literally crying as I hung up the phone, I decided we would try to pay the 465.00 per month.. after all we'd already paid them thousands of dollars and never gotten sick. If we cancelled now and got in a terrible accident or got cancer, we'd have to sell our home to pay the medical bills. After the gas went up this year and the groceries went up , we were unable to pay the full amount last month. I made a phone payment of 420.00, hoping they would send a late note for the extra 45.00. No luck. They sent a cancellation letter. Now they are CONSIDERING re-instating us, but they are now putting a rider on allergies for me, since my doctor said on my recent appointment that I have allergies and need Flonase. What a scam!

They raise the rates so high that you cannot pay on time and then when you pay late, they look over the records and hold them over your head, saying well ... we might re-instate you after you pay up the money you owe.. but no more coverage for anything your doctor ever mentioned that you have or may have during the coverage period! Lucky Humana! I bet they love it when people pay late and have to get reinstated! this gives them an excellent opportunity to disallow anything that has come up the whole time. Beware cancer patients! Don't ever ever pay late! Humana would rather see you die than pay out another dime for you. They are evil!

In the end they will pay for what they have done to their fellow humans. And what a name HUMANA. yeah right.
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tander on 06/19/2008:
It's not just you, health insurance is expensive everywhere and the deductibles are quite high. Something needs to be done about it to make it more affordable for everyone.
Anonymous on 06/20/2008:
Even with my employer offered health insurance, the rate continue to increase yearly. My employer tries to absorb as much of the cost as possible but my weekly contribution still goes up. It doesn't matter if you have ever filed a claim. You are basically paying into a pool with others in your same "risk" category.
jenjenn on 06/20/2008:'re right on!! It's just like car insurance. You pay all those premiums year after year, and never file a claim, but the premiums continue to go up regardless. The minute you don't have the coverage any longer, you would probably need it. It's a necessary evil!
Hugh_Jorgen on 06/20/2008:
From what I have read about them, you sound like you might be an ideal candidate for a medical savings account.

Basically, you set aside some money each month into this account. A portion of that money buys a high deductible catastrophic coverage plan that will cover you if you have a major illness or injury, but for everyday aches and pains you pay the doctor directly from the money you set aside.

I'm no insurance expert, but it might be worth you doing some research on one of these programs.
tnchuck100 on 06/20/2008:
A solution that WOULD work:

If 100% of individuals and employers would stop paying all health insurance premiums then doctors and hospitals would be forced to charge what people could actually afford. There would then be no insurance company forking over ridiculous medical fees.

The reason it WON'T work is 10 people cannot agree on any course of action. Much less 150 million.
Anonymous on 06/20/2008:
Here in Massachusetts, the state recently mandated reasonably priced health insurance for all citizens. You are required to be insured. I was dubious at first, but when I read a story like this I think maybe it's not such a bad idea.
Ponie on 06/20/2008:
I don't think your idea would work, chuck. Why? Because everybody would end up clogging the ERs in hospitals even more than they do now. And who then ends up paying for it? You and I do, through our tax dollars. I'm all for preventive medicine, but the reasons for running off to the doctor are getting to be ridiculous. When I was a kid, if I fell and skinned my knee, my Mom would wash the scrape, put some antiseptic on it, apply a bandage--and I'd get a good talking-to about being careful--the 'talk' usually applied with the palm of her hand!

Within the past year, a friend of mine suffered a slip and fall very near downtown Detroit. I was called for 'moral support' and transportation back home from the ER. We spent NINE HOURS in the ER waiting for X-rays and a cast applied to a broken wrist.

While waiting, there was a continual stream of Mommies bringing in little Johnny because he had the sniffles or he fell off his bike, all her passle of kids in tow because there was no other adult who could watch the kids. I got into a conversation with one of the triage nurses while waiting. She told me 75% of the patients seen have no primary care physician--so they come to the ER--and the state picks up the tab.

I certainly empathize with the poster because being self-employed, I, too pay a high premium for insurance. In the 8 years I've been with them, my premium has more than doubled. The only time I had a claim with them, for which they paid very little, was once when a heart condition was suspected and I had to undergo numerous tests to rule it out.

I agree, Hugh, that a medical savings plan should be looked into. However, they're not available in all states, are they? Last time I checked, about four years ago, I couldn't get one in MI. I think I should look into it again.

Ken, have you had any experience with MA's plan? I know Romney touted the plan quite a bit during the presidential debates, and often wondered how it worked. According to him, it was a good plan--but you know politicians--say anything to get those votes.

Good luck to you, poster. I hope you can see your way through this.
tnchuck100 on 06/20/2008:
Ponie: My plan won't work because of exactly what I stated. People will not agree. You actually supported my reason for failure just now.

Your reason could not be the cause. Most insured patients go to a doctor and all others go to the ER. If there were no insurance for anyone the load would be distributed to the doctors. The load on the ER's would actually be less.
cherpep on 06/20/2008:
chuck, you make an excellent point about the ridiculous medical fees. On my medical bills, I see what the hospital, doctor, or lab has charged, and then I see what my insurance plan agreed charge is. It's amazing the difference. For instance, for a medical treatment that I received 3x/week, each session was charged over $2000.00. However, my insurance company agreed to pay approx $800.00, and that was accepted. IF IT IS POSSIBLE TO ACCEPT $800, WHY DO THEY CHARGE $2000 TO OTHERS?! I see this on test after test, procedure after procedure. To the uninsured - they would have to pay $2000.00. THAT'S CRAZY AND NEEDS SOME TYPE OF REGULATION.

Sorry for shouting, but I get a little emotional over this topic.
tnchuck100 on 06/20/2008:
cherpep, you get emotional - I get pissed! You have just pointed out a fact I have never thought fair. And, I don't think most are even aware that condition exists. Those without insurance are expected to pay far more than the insured do. Also, most people have the attitude 'It doesn't matter what it costs, insurance is paying it.' What an asinine perspective!

As with the oil companies, it's just plain greed. The health industry is not about health, it's about money!
Scrap on 06/20/2008:
I, at one time had Humana as an HMO for the over 65 crowd. The service was great, and there were no increases in the premium. All of a sudden they dropped the plan and left a whole lot of people scrambling to find a new provider. Since that moment in time, I have received junk mail by the loads from them, and have seen ALL kinds of TV commercials espousing how great that are. Frankly, I would not insure my dog house with them. Keep looking on the internet, you WILL find a better deal, AIG ? RW
Scrap on 06/20/2008:
Hopefully you are looking for another provider.RW
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Denial of Claims
Posted on
I went to see a therapist for help with mental health issues. I called Humana/CorpHealth to see who I could go to. They gave me a referral to someone who was in network. After checking Humana's website a few weeks later, I found that the claims had been denied and Humana claimed that this therapist was "out of network".

Pretty funny, when I can find her on THEIR provider website of authorized providers.

I complained to Humana and to Corp Health, who takes care of their mental health referrals and again verified this provider was in network.

They have paid 2 of the 5 outstanding claims, the others are "Pending". Now, I get a letter stating they want to have a "panel review" to review "my concerns".

Apparently insurance companies can legally not pay their bills. There is no federal agency to complain to, you have to complain to your state, which I did. Humana will find any excuse under the sun to hang on to their billions and not pay the consumer- and I got my referral from them! Good thing it wasn't a heart attack. I'm sure if it was, I'd have another one when Humana denied the claim.

All Humana had to do was to verify what I told them was true. So, I guess they like to use stall tactics and not pay claims. Must be rough, when Humana raked in 3.2 billion last year! Maybe that's how they get their billions!

They could have done an internal review, verified that this provider was in network and paid the claims. That's it. That's what Humana agreed to do through Corp Health. And that's exactly what Humana did NOT do.

Humana still has not paid my claims after multiple calls, emails, letters and complaining to the state.

Must be nice, Michael Benedict Mccallister (Humana CEO) to have billions of dollars. Humana has consistently received over 100 complaints in my state for the past 3 years every year, and I'm sure it will go higher.

One can only hope Mr. Mccallister will have a serious illness and that his insurance company will deny him!

Then maybe you will know what your customers go through when your company denies claims that you said you would pay.

Too bad your company can get away with this. As a private citizen, I would be sued for not paying my bills.

Way to go Humana! And you say "your goal is to provide exceptional customer service"?????

You could start by paying your claims.

UPDATE- 9/27/07- Humana has started to process more of my claims after a month of customer service calls, emails, letters and a State Complaint. I was told this morning by someone at Humana Corporate that it was a claims adjudication error - whatever the hell that means. I guess a $3.7 billion company can't or won't make sure their computer system works properly. Maybe they do this deliberately so they can wait to pay on claims. Humana also said they cannot guarantee that this won't happen again and that "no billing system is 100% accurate"! Guess yours isn't you g-damn spawns of satan! Such a helpful company when it comes to NO-customer service. Hope you're as sick as I am of lame excuses these sob's come up with to not pay their bills. UBH told me the same thing 8 years ago. "Computer error"!

I even had a provider try to charge me for 2002 claims in 2003, claiming a "computer error". When I contacted my insurance, they said there was no outstanding balance on that account. I again had to complain to the State to get this provider off my back. Way to go! Let's just treat our customers like crap and rake in BILLIONS of dollars of revenue. Same crap, different day!

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Sparticus on 09/27/2007:
I don't like reading these reviews since I just signed up with Humana a few months back! Though so far our Humana Dental has covered our expenses 100%... but our medical is such a high deductible we haven't had to use them yet...
Principissa on 09/27/2007:
We have the same problems with BC/BS of Kentucky. My husband went to the emergency room that is in our network as well as the providers, also the one recommended through his job, and they didn't cover the physician's fees because the doctor's are considered out of network. So now if we have an emergency we have to drive 35 miles to a hospital that has providers in our network rather than the 5 miles to the hospital down the street. Go figure on that one.
SickOfShadyBusinesses on 11/14/2007:
All insurance companies use these tactics on a regular basis. That legislators do nothing about it tells you just how much money and influence ins. companies have.
superman15 on 12/19/2007:
Principissa- If your hospital 5 miles from your house doesn't take BC/BS, you should probably blame the hospital before the insurance company. Think about it, BC/BS is the largest health insurance company in the world. If your local hospital doesn't want to do business with them I'm sure it's not because BC/BS doesn't want to negotiate rates with them. It just means the hospital would rather charge higher rates to consumers and smaller insurance companies that don't have the same economies of scale as BC/BS. The insurance companies are just part of the problem.
Principissa on 12/19/2007:
Superman, if you don't know what you're talking about don't post. Our local hospital does do business with them. When you have to go to the emergency room, the doctor that you get may not take BC/BS. Therefore you wind up having the visit not covered. Why because in the off chance that you have an accident and get hurt at work, you get taken by ambulance to the hospital, and get a doctor who unfortunately is not contracted with BC/BS. And when your husband is laying in a hospital bed with a concussion because a 40 pound rock fell on his head, those are the least of your concerns. I suggest that if you are going to post, at least use some type of intelligence while posting.
jktshff1 on 12/19/2007:
Princi, what in the world are you doing to your hubby??
kidney stones, rocks falling on his utilities,
I hope you got good life insurance on him!!! :)
Principissa on 12/19/2007:
LOL! They had a mine ceiling collapse and the rock split his hard hat it hit him so hard. He was fine though, mild concussion. He was at work the next day.

BTW it's 500grand in insurance!
jktshff1 on 12/19/2007:
long as it covers the new house
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Humana one is a rip-off
Posted by on
KNOXVILLE, TENNESSEE -- I feel it is my duty to tell of the gross incompetent and deceitful nature of the Humana One. My first claim was while I was out of town in California - I called the 1-800 number and was given 3 doctors I could see. The first one was an emergency care in a Longs Drug store and had been closed for months - the other was in another town 45 minutes away - when I got there I was told they would not see me they were not seeing any new patients . The next office was now over 1 hour away I had given up hope considering I was in a taxi.

Then I was going to have my physical - ALL of the doctors on the Humana One site did not take Humana One anymore - So I called the customer service and had them find me a doctor. They found one 45 minutes away - and so I go - only to find out that a pap smear is not covered. So I have to pay 250.00 for a women’s wellness exam. I was something I asked about when I signed up for my coverage - please be aware that they have not paid for any of my 2 doctors visits - so I paid 2,000 for insurance that has cost me over 400 in doctors charges- I shudder to think what would have happened if I had a medical emergency that was very expensive.
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trumania on 07/31/2007:
Health care in this nation is very bad. Things like this happen all the time. Check out the movie SiCKO.
runaway on 08/01/2007:
Health insurance is awful these days! One suggestion is to call when they refuse to cover something (after checking your policy, of course). Many times they use flimsy excuses to deny a claim (my favorite was "we didn't know if you were still employed there"), but once you call and question them, they will suddenly cover it. They are hoping most people won't take the time to call them and will go ahead and pay it.
superman15 on 12/21/2007:
You're right, Humana does not have a strong footprint in California. They are more of a regional company being strong in the south and midwest. You should look into stuff like that before traveling, really all the health insurance companies have weak AND strong networks depending on geography. Getting sick/hurt on a vacation is a pain. I got sick on a cruise ship once in international waters, wow was that a pain.
Kenny48 on 02/05/2009:
I too have Humana One and have not yet tried to use it. They charge me $180 a month, and I still have a $7,500 deductible. I have to use their plan doctors, but have not yet picked one. As with you, I find most aren't taking patients or are no longer in the program. I was just looking at my policy, and came to realize I have no idea what they actually pay for. It is some forty pages of gibberish. The only amount mentioned anywhere is what I must pay them each month, and how much my deductible is. So in other words I have to pay them $2160 a year and still meet their deductible before they pay out anything. I got this insurance because out of three I had a choice of, here in Florida they were the least expensive. Now I realize they aren't providing me with much. I got this to keep from being "cleaned out" in case of a medical problem, but I can see I am being cleaned out by Humana!
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Worst Experience
Posted by on
Rating: 1/51
KENTUCKY -- I enrolled in a Humana One after turning 26 and no longer being eligible for my dad's insurance through Humana with a big corporation. I assumed the service would be the same even though the plan may not be as comprehensive. This was a horrible assumption. I have had an issue with them 10 our of the 11 months I have been with them. They have randomly canceled my plan and I didn't realize until I received a termination letter. Charged me the $25 late fee after they canceled my plan. I used their online payment portal and the balance was never correct and it never would process my payment. Enrolling was a nightmare because they demanded my previous doctor fax over all of her notes about my last visit (I don't even think that's legal). I've spent hours on hold with them. Worst of all, I've never used them for a doctors visit or prescription. I have sufficient money to pay them every month. There is no way to make a formal complaint, and if I did, it doesn't matter to them. We need insurance reform, not healthcare reform. This is outrageous.
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Horrible Company
Posted by on
Rating: 1/51

They fail to honor approved services and/or agreements.On April 2014, my Dr.'s office requested additional trips for me so that I could see a physical therapy in addition to my primary care.

These trips were approved and I've been going to my appointments, however, I called the transport co. on 8/12 and was told that Humana voided all trips for the rest of this year. I called my Dr.s office and was told by the nurse that trips already approved are good until the end of the year. I have sent 3 e-mails to Humana and all I get are evasive responses.

In addition, on 8/12 I rec'd a Notice of Denial of Payment from Humana for my transport to the therapist even though they have the order for this service from my Dr.

Because of the numerous complaints from thousands of patients I ask that an attorney files a class action on our behalf.In the meantime I reported them to the BBB.
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Matthew G Zatkalik on 09/22/2014:
RightSource is an unbelievably incompetent agency promoted by Humana. Yet they are two distinct corporations with no way to deal with problems. Read their history: since 2009 they have been recognized for incompetence. And nothing has changed. I was told by a RightSource supervisor that one client's prescriptions are handled by SEVERAL staff members. I called a Customer Service person, reviewed my prescriptions by name, dosage and frequency. Was told all prescriptions had available refills. One email says refills needed, another one says order sent, another email and other Customer Service person says they are waiting for Dr. to respond, another call to RightSource reveals there is a question about the dosage that needs a Dr. response. This would have been the 3rd refill of that drug - their records could have resolved the issue. Simply, do not join Humana - do not choose RightSource. 'They' depend on uneducated people to fall for their publicity. Those who research consumer complaints on the web will NEVER choose these blundering mega corporations.
P.S. The physician remarked that they are the WORST pharmacy they deal with. At least they are consistently incompetent.
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