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Humana Consumer Reviews - Page 4

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Humana Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

KENTUCKY -- I had to contact Humana's customer service because someone switch the name on my records from the name that was on my insurance card. And I found that dealing with the people that work in their customer service is like dealing with children play time at the romper room. It took two phone calls. I had to ask for the supervisor. I also had to ask for their names and for a phone call ID number in order to get any service. The people that work there are very ignorant, very backward thinking and if they make anything more than minimum-wage they're overpaid. Definitely not the achievers of our country. These are the people that won everything, easy lazy ignorant. What else can I tell you? It seems to be the normal in this country lately.

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Humana Ignored Physicians Orders
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DENVER, COLORADO -- Four and one half hours on the phone to convince Humana that when an eye surgeon schedules cataract surgery a week apart and writes two separate prescriptions, both of which state “no refills” and specifically states right eye and left eye respectively means I have two eyes and the two separate sets of eye drops are required so as not to cross contaminate.

Nope, Humana did not put two no refill Rxs in their system, they put only one Rx in their system with a refill in three weeks. What happened to the second prescription? Did Humana violate the law by deliberately changing the Doctor's orders? Does anyone know if I can register a complaint with the FDA? The weird part was that when I tried to explain to the agent who denied the second Rx for my other eye he seemed confused and replied “Huh”.

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Primary Insurance Games Played by Humana
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LEXINGTON, WISCONSIN -- In 2016 we had Humana as primary insurance and another secondary insurance through my children's mother. Humana used the "date of insured" to determine they were not Primary. I provided my divorce decree stating I will be the primary insurance for all claims. We have an insurance claim with Humana since 8/29/2016 where again Humana claimed they were not primary.

The primary insurance carrier issue took place in 2015 and took nearly 4 months to fix. Then in 2016 Humana somehow again forgot their own policy, my legal documents and prior information that they were primary carrier. Since 8/29/2016 Humana has denied the claim, paid the claim, asked for a refund for payment. They have been reported multiple times to the state insurance board and as of now it has been 22 months since the initial claim and Humana is still playing games.

I'm disgusted at what they are doing and how they are treating their past customer (we moved to a different insurance) and how they are treating the Dr. they rightfully should have paid. Did I mention how they sent our private information to a 3rd party? Somehow they used our divorce judgment to pull my attorney's name and she was sent our insurance data. How this isn't a breach of ethics is beyond me.

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Very disappointing
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FLORIDA -- I can't speak for how they treat members, although every review I have read on here about this company has been negative. I am an RN with over 25 years experience and excellent credentials. I have applied to this company twice in two years, and both times HR sent a very rude and offputting message back, stating something to the effect of “your resume is not being considered at this time.”. What kind of response is that? Whoever designed these automated responses, has a lot to learn with interpersonal skills. I have an excellent nursing history and clean background, and the way the response sounds, makes it sound like you have some blight in your background. The whole experience left a bad taste in my mouth, and I will never apply to this company again.

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Many Issues With Coverage/Performance for Texas
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

SOMEWHEREC, KENTUCKY -- My suggestion is do as I have and email Vikki ** at the Dept of Health and Human Services who is the Director who oversees compliance of Medicare Advantage Programs. I have sent numerous issue emails to her. I have also noted in the past. I believe Humana has been sued. Maybe again? Issues with not following up with faxes to dr, causing a prescription not to be filled before a new PCP chosen. Telling PCP a specialist is not in network and telling me he is. Refusing to post on their website my new ID primary card primary care provider.

Humana pharmacy has miserably failed and wants me to pay 20 percent to get my script at retail pharmacy where they could have filled it for free. They delay to avoid payment and cause more aggravation knowing I am a heart patient on 5 blood pressure meds. Dr ** office another issue.

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Overpaid Them and Have Been Waiting for 10 Months for My Money
StarStarEmpty StarEmpty StarEmpty StarBy -
Rating: 2/51

USA, KENTUCKY -- Supposed to be covered for xrays. Got a bill from hospital saying I needed to pay. I paid because of threats. Sent copy of policy to prove my point. Over period of months on phone and paperwork I get a letter saying I am right, but get my money from hospital. Hospital says they gave Humana back the money and sends paperwork to me claiming it's their proof.

Now again getting letters from claims dept but nothing about sending me a check. I can not tell you how many letters with copies I sent. This started in May 2017 and this is now 2018. I paid that bill in 2 weeks. You think they might do the same. Sometimes I am on the phone for an hour and they hang up. Sometimes I have to hang up because the other person's English whatever kind it is I cannot understand. This seems to be a problem with a lot of companies.

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Overcharge of My Mothers Co-Pays
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

My mother had a Humana Advantage plan in Illinois. We moved here in early September of 2015 to Florida. Because Humana Ins is state/county specific, we enrolled her in the exact same plan for Florida. Her copays were supposed to follow her. However, Humana started them from zero once she moved to Florida. I am her executor. It is now over 2 years since Mom passed away and I am still fighting for the over $2000 she overpaid!

I have all her statements from Humana showing her copay, I recorded all her copays and corresponding documentation and sent them to the person who was assigned to help me in April of 2017. I have all the proof plus emails from Humana's own employees stating we overpaid. Despite many calls on my part to find out what's happening, there are NO responses from Humana. No return calls. Plus they denied payment to the nursing home saying it was yet another copay we needed to make. I wonder how many more elderly are being robbed by Humana.

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Harassing Calls
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

ILLINOIS -- Humana has been calling my 86 year old mother relentlessly, telling her they are Medicare, in attempts to sell her a policy under false pretense. They are armed with all her personal information which they use as arsenal to confuse.
She called Medicare to clarify what she had been told, and Medicare knew immediately it was Humana. They explained that Humana charges customers a monthly fee, takes possession of their Medicare account, and pilfers from their meager benefits.

This is fraud, misappropriation of government funds, and harassment. How can a licensed company behave so unabashedly unethically? Where are the consumer protections for the elderly? Considering the people at Medicare knew who was falsely claiming to be them, this can not be an isolated incident. No one needs the service this company provides.

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Terrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

LOUISIANA -- My grandfather had Humana insurance. He got very sick and got admitted into the hospital. And with Humana they will only pay for you to be in the same spot for 3 weeks. So he was in the hospital for 3 months and had 3 surgeries, moved to a hospital a hour away then moved back to the hospital he started at. He had to get a trach put in. After he got the trach put in they moved him to life care. And there is no other hospital around here that will accept a patient with a trach.

So 3 weeks after he got it put in the doctors decided he needed a pacemaker. And after he got the pacemaker put in it restarted his 3 weeks at life care. But before we knew it those 3 weeks were running out and he was still on the trach. The doctors started to try to wean him off the trach. Because if he was off the trach he could get transferred anywhere. But it was too much for him to handle not even 48 hours after they started to wean him off the trach he pass away. If Humana would have paid for him to stay in one place for longer than 3 weeks. Just maybe my grandpa would still be here today.

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Mother Has Alzheimer
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WASHINGTON DC, DISTRICT OF COLUMBIA -- My mother has Alzheimer's and forgot to pay for her Part D one month, and was terminated. After I had found out about her not paying bills I took over all her bill paying. She has many drugs she needs to take for issues she currently has and one being her memory pills which are extremely expensive. I called Humana to explain the situation. I asked to be reinstated due to the issues with my mother. They informed me it was not a good enough explanation for them to reinstate her Part D policy. After giving me the runaround from different people throughout Humana, they sent me a letter stating she was terminated.

Insurance companies seem to be a bunch of thieves and would find any chance to deny you from getting a second chance. This is why we have such issues with heath care coverage in this country. Don't let them kid you. Insurance companies are about profit and could care less about any of the insured.

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Humana Rating:
Star Empty star Empty star Empty star Empty star
1.1 out of 5, based on 85 ratings and
122 reviews & complaints.
Contact Information:
Humana
500 W. Main Street
Louisville, KY 40202
1-800-4-Humana (ph)
www.humana.com
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